Hillcrest Convalescent Center in Durham, NC
Save1417 West Pettigrew Street, Durham, NC 27705
For more information about senior living options: (844) 490-3973
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Hillcrest is described as absolutely beautiful and welcoming. The staff are caring, professional, and compassionate toward every resident. The care provided makes residents feel safe and eases their fears. The nutrition team serves delicious, well-prepared meals that residents enjoy. The facility is clean, well-maintained, and aesthetically pleasing. The therapy and rehabilitation teams are skilled, encouraging, and effective. The environment fosters a warm, family-like atmosphere and sense of community. The activities program is engaging, with events that residents find uplifting. The staff communicate clearly with families and provide updates with kindness. Hillcrest is regarded as one of the finest convalescence centers in the Triangle.
It is not a four-star facility; care is mediocre at best, with some aides described as rough and rude, and a therapist who is condescending. Families report poor communication, such as not being informed when a loved one was admitted to the hospital and costly room-hold fees. Some staff are lazy and unprofessional, with night shifts leaving residents underserved and a dismissive atmosphere pervading the facility. The food quality is below average and often served cold. Cleanliness is inconsistent; rooms are sometimes dirty and the environment can smell unpleasant. Parking for visitors, especially those with mobility challenges, is insufficient. Some rooms are uncomfortably hot, contributing to dehydration. Help requests are often met with long delays, including waits of up to 45 minutes after pressing the call button. Several reviewers would not recommend this place, particularly for out-of-state families.Hillcrest Convalescent Center is best suited for seniors who are returning from a hospital stay and need robust rehabilitation in a warm, hotel-like setting. The community excels for residents who prize a welcoming atmosphere, spacious private rooms, and well-staffed PT/OT services that support recovery and reconditioning. Families seeking regular updates, social engagement, and a campus that feels nurturing and homey will find this a compelling option. Its proximity to Duke and the Durham medical ecosystem also makes it attractive for those prioritizing convenient access to medical professionals during rehab. In short, Hillcrest rewards recovery with beauty, comfort, and organized therapy programs, making it a strong pick for rehab-focused convergence rather than long-term memory care or purely custodial stays.
The strengths are palpable in the daily experience. The facility presents as clean, thoughtfully designed, and calm, with inviting lobbies, bird displays, sunrooms, and comfortable gathering spaces that encourage visiting and socializing. Therapists are repeatedly praised for their competence, patience, and drive, and the nursing team is often cited as attentive and compassionate. Families frequently mention nutritious meals, considerate food presentation, and responsive staff who go the extra mile to answer questions or assist with logistical needs. The rehabilitation track - especially the collaboration among PT/OT staff, nurses, and therapy aides - often yields tangible gains and a sense of progress that reassures families about a successful recovery trajectory.
Yet Hillcrest is not without meaningful drawbacks that prospective residents must weigh. Several reviews flag cost as a decisive barrier, noting that Medicaid eligibility can be restrictive and self-pay rates are high, effectively limiting access for many families. Staff consistency can vary by shift, with some accounts describing rough handling by aides, long wait times for care, and occasional communication gaps that leave families feeling out of the loop. Parking can be tight for handicapped visitors, and there are lingering concerns about responsiveness to urgent needs or doctor visits, particularly when care plans and orders are not promptly posted or followed. Food quality, while praised in many visits, also surfaces as inconsistent in some reviews, with reports of meals that arrive cold or lack day-to-day appeal.
These tensions between outstanding rehab and uneven day-to-day care shape the overall value equation. When the rehab program is delivering, the benefits - steady progress, clear updates, and a facility that feels like a well-run community - often offset anxieties about occasional staffing gaps or service delays. The environment itself multiplies that offset: it's easy to picture a patient thriving here because the setting reduces stress, nurses and therapists are accessible, and there are ample opportunities for social engagement, family gatherings, and meaningful activities. For families who can align expectations with the realities of staffing cycles and cost, Hillcrest offers a compelling blend of quality therapy, personal warmth, and an aesthetically pleasing recovery milieu.
That said, alternatives deserve serious consideration for anyone prioritizing predictable CNA coverage, budget discipline, or minimal friction in care coordination. Families seeking near-constant hands-on attention from aides, nurses, and doctors may find the reported inconsistencies a non-starter. For those with tighter budgets or Medicaid-driven plans, Hillcrest's higher self-pay barriers can necessitate looking at other local options that deliver comparable rehab results at lower cost or with more straightforward eligibility. Out-of-state families, in particular, should prepare for potential communication challenges and ensure there is a reliable care-update protocol and transport plan if frequent visits are needed.
Ultimately, Hillcrest Convalescent Center stands out as a top-tier choice for recovery-focused residents who can tolerate some variability in day-to-day staffing and who value a sophisticated, comforting environment. The decisive question is whether the rehabilitation strengths - expert PT/OT, a supportive nursing presence, and an atmosphere that feels more like a community than a hospital - can outweigh the financial considerations and episodic care gaps. For those who can, the payoff is substantial: a recovery period marked by progress, dignity, and a setting that feels hospitable from the moment of arrival through discharge. A thoughtful tour, direct conversations with the therapy team, and a concrete care plan will reveal whether Hillcrest aligns with the resident's medical needs, financial reality, and personal expectations.
73 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Raleigh-Durham International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Convalescent Center in Durham, NC is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community prides itself on providing a comfortable and enjoyable living environment for seniors.
Residents at Hillcrest Convalescent Center have access to numerous amenities that enhance their daily lives. A beauty salon is available for residents to use, ensuring they always look and feel their best. Cable or satellite TV is provided for entertainment purposes, allowing residents to stay up-to-date with their favorite shows and movies. Community operated transportation is available, making it easy for residents to travel to various destinations in the area. A computer center is also available for residents who want to stay connected with loved ones or engage in online activities.
The dining experience at Hillcrest Convalescent Center is exceptional, with delicious meals served in a restaurant-style dining room. Special dietary restrictions are accommodated to ensure that all residents receive nourishing meals tailored to their needs. Additionally, meal preparation and service are provided, taking away the hassle of cooking for residents.
Care services offered at Hillcrest Convalescent Center prioritize the well-being and comfort of each resident. A 24-hour call system ensures that help is always just a push of a button away. Assistance with daily activities such as bathing, dressing, and transfers is readily available from the caring staff members. Medication management services are provided to ensure that residents take their medications correctly and on time. The community also offers mental wellness programs to support the emotional well-being of its residents.
In addition to the excellent amenities and care services offered, Hillcrest Convalescent Center boasts a convenient location near various establishments. There are cafes, parks, restaurants, pharmacies, places of worship, and hospitals nearby, providing easy access to essential services and recreational opportunities.
Overall, Hillcrest Convalescent Center provides an enriching assisted living experience where residents can enjoy a comfortable and fulfilling lifestyle while receiving the care they need.
Hillcrest Convalescent Center is located at 1417 West Pettigrew Street, Durham, NC 27705 in Orange County, North Carolina
Hillcrest Convalescent Center on seniors.fyi includes 5 photos including images showing interior, windows, lighting, stone wall, dining, seating area, coffee station, decor, and more.
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