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Smoky Ridge Health & Rehabilitation in Burnsville, NC

Smoky Ridge Health & Rehabilitation is a nursing home community in Burnsville, NC.

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Smoky Ridge Health & Rehabilitation in Burnsville, NC

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310 Pensacola Road, Burnsville, NC 28714

For more information about senior living options: (866) 208-4318

3.7 from 29 reviews
5 stars
19
4 stars
0
3 stars
0
2 stars
2
1 stars
8

Overall Review of Smoky Ridge Health & Rehabilitation

common 13 reviews mention this

Staff kindness is a recurring plus

Residents and families consistently describe the staff as caring, helpful, and compassionate.

Many reviewers say nurses and CNAs treated their loved ones with warmth, dignity, and attentiveness. Several families describe feeling guided and supported during serious illness or end-of-life time, and they credit both direct care staff and administration with making things easier. A few comments also mention management being reachable when help is needed.

caveat 2 reviews mention this

Call response can be slow

Some reviewers report long waits to get help after using the call button.

At least two reviewers describe trouble getting timely assistance, including long waits and delayed responses to call button requests. One review also points to weekend coverage concerns and says the facility did not act quickly enough when help was requested. These accounts directly raise concerns about responsiveness during potentially urgent moments.

caveat 2 reviews mention this

Food quality feels inconsistent

Food experiences are mixed, with some families praising kitchen thoughtfulness while others report dissatisfaction.

One reviewer says the food was horrible, pairing that complaint with broader concerns about the stay. Another reviewer highlights kitchen staff making sure their loved one had food she would eat, describing it as thoughtful support during a difficult time. Taken together, experiences with meals vary by family.

caveat 2 reviews mention this

Cleanliness is mixed

Cleanliness feedback is uneven, with some noting issues and others saying the environment feels clean.

One reviewer reports very poor cleaning, including pests around bathroom toilets. Another says the facility had a clean and friendly environment and credits staff with going above and beyond. These contrasting comments suggest cleanliness perceptions may differ across rooms or times.

caveat 2 reviews mention this

PT and OT satisfaction varies

Rehab experiences aren’t consistent, with some praising therapy progress and others criticizing PT/OT care.

A family member credits the therapy department with helping their loved one regain independence after surgery, and they also mention transportation support for dialysis appointments. In contrast, another reviewer calls PT/OT a total joke and says they would not recommend the facility for those needs. The rehab experience appears to depend heavily on the reviewer’s situation and outcomes.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 140 resident community capacity 140 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Mountain Holler (9.7 miles)
  • Hibachi House (17.1 miles)
  • McDonald's (18 miles)
  • Clarence's Drive-In (20.3 miles)
  • IHOP (21 miles)
  • Blue Mountain Pizza (21 miles)
  • Twisted Laurel (21.1 miles)

Hospitals

  • Unicoi County Memorial Hospital (16.8 miles)
  • Appalachian Regional Healthcare System (23.4 miles)

Physicians

  • Unaka Internal Medicine (17.3 miles)
  • Colinger J W Jr MD PC (17.7 miles)
  • Peterson Family Healthcare (18.2 miles)
  • Mountain Medicine (20 miles)
  • FamilyCare Home (20.9 miles)
  • Parkway Medical Group Black Mountain (21.4 miles)
  • French Broad Pediatrics (21.4 miles)

Pharmacies

  • Walgreens (17.8 miles)
  • Healthridge Pharmacy (21 miles)
  • CVS Pharmacy (21.3 miles)
  • Ingle's Market (21.4 miles)
  • CVS Pharmacy (22.4 miles)
  • Good Neighbor Pharmacy (22.5 miles)
  • Ingles Market (22.6 miles)

Places of Worship

  • Limestone Cove First United Methodist Church (18.6 miles)
  • Southern Baptist Convention (24.7 miles)
  • St John's Episcopal Church (24.8 miles)

Parks

  • Black Mountain Town Square (20.3 miles)
  • Tanbark Ridge Overlook (20.9 miles)
  • Roan Mountain State Park (23.4 miles)
  • Waterfalls Park (24.1 miles)

Cafes

  • Dripolator Coffee House (20.4 miles)

Frequently Asked Questions

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