Brian Center Health & Rehab/Spruc | Reviews

218 Laurel Creek Court, Spruce Pine, NC 28777

For more information about senior living options: (866) 208-4318

4.2 from 24 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Brian Center Health & Rehab/Spruc

common 16 reviews mention this

Staff care gets mixed feedback

Staff attitudes and support are frequently described, for better and worse.

Many reviews describe nurses, CNAs, and other staff as caring, friendly, and helpful, including admissions and therapy departments. Several reviewers also praise family-centered support and frequent checking on residents. A smaller set of reviews report serious problems with neglect, not enough help, and staff not meeting concerns, including one account of residents left unattended. Taken together, residents’ experiences with staff support vary widely.

common 6 reviews mention this

Cleanliness is repeatedly mentioned

Residents and families mention cleanliness as a noticeable part of the experience.

Several reviews say the facility is very clean, with clean rooms and a well-kept environment. Other residents also describe good hygiene support in day-to-day care. However, at least one review raises concerns about unsanitary conditions and dirty floors. The overall picture is that cleanliness is often praised, but not universally consistent.

common 5 reviews mention this

Rehab and physical therapy focus

Physical therapy and rehab experience are central in multiple reviews.

A number of reviewers describe physical therapy as focused on patient needs and helpful for regaining strength. Several also highlight the rehab unit’s care plan and a therapy program that supports progress before going home. One reviewer reports strong involvement from the rehabilitation team and admissions support during the rehab period. Overall, rehab and therapy quality are among the most consistently discussed positives.

caveat 5 reviews mention this

Staffing and neglect are concerns

A recurring concern is insufficient staffing and follow-through.

Some reviews describe serious neglect-related issues, including residents left immobile for extended periods and resulting pressure injuries. Others mention staff being absent or not present enough, along with arguments when concerns are raised. One review attributes problems to understaffing and says residents were treated in a harsh way. Even when other parts of the stay are described positively, these staffing and supervision concerns stand out as major negatives.

common 2 reviews mention this

Admissions support stands out

Admissions guidance and responsiveness are mentioned by multiple reviewers.

At least a couple of reviews highlight admissions help during the start of the stay, including clear explanations of admission procedures. Others also describe feeling supported by the admissions team and receiving encouragement for their family. Because these comments focus on the move-in and early support period, they mainly reflect the entry experience rather than ongoing day-to-day care.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

127 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Restaurants

Mountain Holler (7.5 miles)
Loaves and Fishes Restaurant (12 miles)
Eseeola Lodge at Linville Golf Club (15.3 miles)
Puerto Nuevo Mexican and Seafood Restaurant (20.3 miles)
Valle De Bravo (20.3 miles)
Bella's (20.4 miles)
The Pedalin' Pig-Banner Elk (20.5 miles)

Hospitals

Appalachian Regional Healthcare System (14.6 miles)
Unicoi County Memorial Hospital (24 miles)

Physicians

Avery County Health Department (15.1 miles)
Clark Family Medicine (15.5 miles)
Unaka Internal Medicine (24.3 miles)
Parkway Medical Group Black Mountain (24.7 miles)
Colinger J W Jr MD PC (24.8 miles)
Peterson Family Healthcare (24.8 miles)
FamilyCare Home (24.8 miles)

Pharmacies

CVS Pharmacy (15.3 miles)
Epic Pharmacies (15.4 miles)
Roan Mountain Pharmacy (20.3 miles)
Banner Elk Pharmacy (21.6 miles)
Walgreens (24.7 miles)
Healthridge Pharmacy (24.9 miles)

Parks

Waterfalls Park (16.1 miles)
Roan Mountain State Park (20.4 miles)
Grandfather Mountain State Park (20.7 miles)
Black Mountain Town Square (23.8 miles)

Cafes

Fred and Larry's Coffee (20.4 miles)
Dripolator Coffee House (23.9 miles)

Places of Worship

Limestone Cove First United Methodist Church (21.3 miles)

Frequently Asked Questions

Where is Brian Center Health & Rehab/Spruc?

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Brian Center Health & Rehab/Spruc in Spruce Pine, NC