Brian Center Health & Rehab

Pros

• The staff are amazing, caring, helpful, and professional.
• Residents are highly cared for, and the facility welcomes them with open arms.
• The facility is very clean, with nurses and CNAs who are friendly, caring, and knowledgeable.
• Physical therapy is centered on each patient's needs.
• It is a great place for getting strength back before going home.
• The staff go above and beyond to make it a happy, fun, and loving home for residents.
• Admissions and rehabilitation teams provide unwavering support to families.
• The DON and ADON are exceptional leaders in charge of resident care.
• The facility is described as the best around, with friendly, loving staff.
• Healthcare professionals would trust this facility to care for their own family members.

Cons

• They note that the staff are not present and look as if they are high on something.
• They say a loved one will lose weight, wither away, and develop bed sores.
• They report some staff argue with them about concerns.
• They would not recommend anyone go to this poorly run facility.
• They wonder when the state last performed a deficiency review.
• They say there is not enough help; while some CNAs are great, about 10 percent will make life a living hell.
• They describe an alleged inappropriate act by a CNA lifting covers to get a thrill.
• They claim the doctors are not engaged and keep patients medicated so they don't have to do anything.
• They say the staff, aside from the admissions director, are lazy.
• They say the food is disgusting.
• They report a loved one declined and lost 10?15 pounds during the stay.
• They imply that if someone wanted a family member to pass away, this would be the place to go.

Review

The collection of impressions about The Greens paints a picture of a facility that many families have found to be welcoming, clean, and strongly focused on rehabilitation and recovery. Across multiple accounts, residents and loved ones describe a warm, attentive environment where the staff strive to make patients feel at home as they work toward getting stronger before returning home. The overall tone is one of gratitude for care teams that seem genuinely invested in each resident's well-being, with particular praise for the rehabilitation program, the physical therapy team, and the everyday kindness shown by front-line caregivers.

A recurrent thread highlights the facility's emphasis on cleanliness and professional demeanor. Several reviewers note that the environment is well-maintained, which helps create a sense of safety and comfort during what can be a challenging transition period. In addition to a tidy setting, families frequently commend the staff for being friendly, knowledgeable, and communicative. The nursing and CNA teams are described as caring and accessible, and the rehab services are framed as highly organized around the individual needs of each patient. This alignment between therapy goals and daily care appears to be a core strength for many who were reviewing their loved ones' experiences.

Engagement from leadership and admissions staff is another consistently favorable theme. Reviewers repeatedly mention the positive impact of new management and proactive leadership, with specific praise for the DON (Director of Nursing) and ADON (Assistant Director of Nursing). The admissions process is singled out as a helpful, supportive entry into care, with staff members such as Kayla being highlighted for their roles in guiding families through what can be a stressful period. The sense that the facility has a cohesive, patient-centered approach is reinforced by comments about family-centered care and staff who are responsive to concerns and questions from loved ones.

The rehab and therapy components receive frequent, distinctive commendations. Families describe therapy teams that are focused on rebuilding strength and mobility, with therapists who tailor programs to each patient's goals. The rehab unit is portrayed as a place where patients can make meaningful progress, with several testimonials noting improvements in mobility and overall function. This emphasis on individualized therapy is paired with appreciation for the collaborative effort among admissions staff, nurses, and therapists to support a patient's pathway back to independence.

Many reviewers share personal stories that underscore the human side of care. Loved ones speak about residents feeling cared for, comfortable, and valued - an especially important sentiment in a setting where people are recovering from illness or surgery. Positive words about staff attitudes, regular check-ins, and the willingness of team members to go above and beyond contribute to a powerful impression of a facility that genuinely treats residents like family. Some accounts also reflect gratitude for the accessibility and empathy shown by caregivers, which can make a difficult process feel more manageable.

As with any facility, there are other voices that present more troubling experiences. A subset of reviewers raises serious concerns about staffing levels and consistency. They describe moments when help felt insufficient or inconsistent, with comments about staff not being as present as expected and a sense that some residents could benefit from more timely attention. In these accounts, the quality of care is described as variable - strong points in some shifts or departments, but gaps in others. There are also concerns raised about weight loss, the development of bed sores, and disagreements with staff about care that is needed, which can be distressing for families who rely on the facility to monitor and address such issues promptly.

In the more critical narratives, there are explicit charges about behavioral issues and misconduct by a small number of staff. One review mentions inappropriate behavior by a CNAs, and another describes a troubling experience involving the behavior of a CNA and a perception of indifferent or unresponsive doctors. Alongside these, there are harsh statements about the overall quality of care, including claims that the meals and nutrition guidance were unsatisfactory and that the facility's response to concerns could be lacking. While these reviews express strong dissatisfaction, they also remind readers that experiences can vary widely from one patient to another, and that such accounts highlight the importance of ongoing monitoring, transparent communication, and rigorous accountability within the care team.

Putting the mixed feedback together, The Greens emerges as a facility with real strengths in rehabilitation, a clean and professional atmosphere, and a dedicated cast of caregivers who often go the extra mile for residents and their families. The most compelling positive consensus centers on the rehab-focused approach: attentive therapists who design patient-centered plans, a supportive admissions process, and a culture that many families feel prioritizes dignity, comfort, and progress toward going home. At the same time, the less favorable experiences call for continued attention to staffing sufficiency, consistent care delivery across shifts, and proactive handling of concerns about weight, nutrition, and skin health.

For families considering The Greens, the message from these perspectives is clear: there are strong reasons to be optimistic about the facility's rehabilitation potential, cleanliness, and compassionate care. Yet, as with any long-term care setting, it is prudent to remain engaged, ask detailed questions about staffing coverage and care plans, and maintain open lines of communication with both the admissions team and the care providers. The facility's leadership, including the DON and ADON, is repeatedly noted as a positive force, suggesting that management leadership is attentive and committed to addressing issues as they arise. Overall, the experiences reflect a facility with meaningful strengths in helping patients regain function and a willingness to respond to feedback to improve the quality of care.

Restaurants

• Mountain Holler (7.5 miles)
• Loaves and Fishes Restaurant (12 miles)
• Eseeola Lodge at Linville Golf Club (15.3 miles)
• Valle De Bravo (20.3 miles)
• Puerto Nuevo Mexican and Seafood Restaurant (20.3 miles)
• Bella's (20.4 miles)
• The Pedalin' Pig-Banner Elk (20.5 miles)

Hospitals

• Appalachian Regional Healthcare System (14.5 miles)
• Unicoi County Memorial Hospital (24.1 miles)

Physicians

• Avery County Health Department (15.1 miles)
• Clark Family Medicine (15.5 miles)
• Unaka Internal Medicine (24.4 miles)
• Parkway Medical Group Black Mountain (24.7 miles)
• FamilyCare Home (24.8 miles)
• Colinger J W Jr MD PC (24.9 miles)
• Peterson Family Healthcare (24.9 miles)

Pharmacies

• CVS Pharmacy (15.3 miles)
• Epic Pharmacies (15.4 miles)
• Roan Mountain Pharmacy (20.3 miles)
• Banner Elk Pharmacy (21.6 miles)
• Walgreens (24.8 miles)
• Healthridge Pharmacy (24.9 miles)

Parks

• Waterfalls Park (16.1 miles)
• Roan Mountain State Park (20.5 miles)
• Grandfather Mountain State Park (20.6 miles)
• Black Mountain Town Square (23.8 miles)

Cafes

• Fred and Larry's Coffee (20.4 miles)
• Dripolator Coffee House (23.9 miles)

Places of Worship

• Limestone Cove First United Methodist Church (21.4 miles)