3810 Heritage Drive, Burlington, NC 27215
For more information about senior living options: (844) 490-3973
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The facility has the best nurses. There are good people working there. It is a really nice, caring place. It is a quiet gated community. Karen the director and the staff care deeply for their clients. It was a nice place many years ago.
The staff reportedly did not check residents every 15 minutes as claimed, resulting in injuries such as a head wound requiring stitches, a black eye, and bruises. Paying more for a nicer-looking facility did not guarantee better service. Families had to hire someone to sit with their loved one because supervision was inadequate. The facility has declined in quality as it grew larger, unlike years ago when it was better. The management team was criticized for a lack of racial diversity.The collection of thoughts about this facility paints a picture of a place that has been a steady presence in the community for many years, offering warmth and real human care, but also revealing serious concerns about safety and consistency. One account centers on a family member who briefly lived there and relied on family visits to support his father, who struggled to feed himself. The writer recalls visiting regularly, bringing food, and hoping to supplement the care provided by the staff. What stands out is the troubling contrast between assurances that residents are checked every 15 minutes and the visceral reality of injuries - stitches in the head, a black eye, bruises on the face and leg. This anecdote underscores a powerful message: a facility that looks nice and costs more does not automatically deliver better care, and vigilance from family members remains essential.
The narrator's experience also yields a pragmatic warning about paying for extra services. They remind readers that "just because you pay more and the place is nice looking" doesn't guarantee better treatment or safety. In fact, they suggest that if a loved one needs constant attention, it may be more effective to allocate funds toward someone who can spend individual time with them. The sentiment carries a hint of nostalgia as well, noting that the place was "nice many years ago when they wasn't so big," implying that growth and expansion may have altered the level of personalized care once offered in the past.
In contrast to the troubling care stories, several voices celebrate the caliber of the nursing staff and the people who work there. One reviewer declares the facility to be a "great facility with THE BEST nurses," while others simply describe the staff as "good people working there" or "good people who work there." These affirmations emphasize that, when things are going well, the competence, dedication, and kindness of the nursing team can shine through, making a meaningful difference in residents' daily lives and in families' peace of mind.
Another thread in the feedback is a candid critique about leadership and representation. One reviewer calls for more racial diversity among the management staff, suggesting that leadership could better reflect the community it serves. This comment points to a broader issue that many families consider when choosing a care setting: the importance of diverse perspectives in guiding policies, ensuring culturally sensitive care, and fostering an inclusive environment where all residents feel seen and respected.
Despite the calls for improvement in some areas, there are remarks that reinforce the sense of a safe, calm environment. Phrases like "Really nice caring place" and "Quiet gated community" highlight perceptions of a secure, serene atmosphere. The gated aspect, in particular, is often associated with safety and controlled access, which many families value when entrusting a loved one to a facility's care. This combination of quiet security and compassionate staff adds up to a compelling lure for those prioritizing stability and a peaceful setting.
A heartening portion of the feedback centers on the Harbor program at Twin Lakes, specifically as it related to the experience of a mother with dementia. According to the reviewer, the program ran twice a week for about a year, and it was clear that Karen, the director, along with the rest of the staff, cared deeply for their clients. Although the mother eventually could not attend anymore, the family remains grateful for the care and support she received during her time in the program. This testament highlights how targeted, dementia-specific programming can make a meaningful difference in families' lives, providing structure, engagement, and genuine concern from professionals who know how to connect with people facing cognitive challenges.
Taken together, these narratives present a nuanced portrait of the facility. It is a place with moments of excellence - where talented nurses, caring aides, and a staff committed to residents' well-being can create a genuinely positive, supportive experience. At the same time, the accounts remind us that real care requires ongoing attention to safety, transparent communication, and inclusive leadership. The evolution from "nice many years ago" to a larger, more expansive operation appears to have brought both benefits and new challenges, underscoring the need for ongoing adjustments and vigilant involvement from families. For families considering this setting, the message is clear: seek out firsthand experiences, ask pointed questions about safety protocols and staffing patterns, observe the interactions between staff and residents, and support your loved one with a plan that pairs high-quality facility resources with dedicated personal advocacy.
16 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Twin Lakes Community Memory Care in Burlington, NC is a skilled nursing facility that offers exceptional care for individuals with memory impairments. Residents will feel right at home in this fully furnished community, which includes amenities such as a dining room, outdoor space, and high-speed internet access.
The caring staff at Twin Lakes Community Memory Care provides assistance with daily activities such as bathing, dressing, and transfers. They also offer medication management and diabetes diets to ensure residents' health needs are well taken care of. The community takes pride in providing delicious meals that accommodate special dietary restrictions.
Engaging daily activities are scheduled to keep residents active and stimulated. In addition, there are three cafes, one park, seven pharmacies, thirteen physicians' offices, twenty-eight restaurants, and one hospital in close proximity to the community for convenient access to services and entertainment.
At Twin Lakes Community Memory Care, residents can expect compassionate care in a comfortable environment that promotes their overall well-being.
Twin Lakes Community Memory Care is located at 3810 Heritage Drive, Burlington, NC 27215 in Guilford County, North Carolina
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