Information last verified:
3810 Heritage Drive, Burlington, NC 27215
For more information about senior living options: (844) 490-3973
The nurses are the best. There are good people working there. It is a really nice, caring place. The director and the staff care deeply for their clients. The family remains grateful for the care and support she received. It is a quiet gated community.
The reviewer claims the staff did not check residents every 15 minutes, resulting in injuries to their father (stitches, black eye, bruises). They state that paying more or having a nicer facility does not guarantee better service. They note the place was nicer many years ago, implying a decline in quality. They criticize the management for lacking racial diversity.Twin Lakes Community Memory Care is best suited for memory-care residents who thrive on attentive nursing support within a calm, secure setting. The gated, quiet campus combined with a visibly dedicated caregiving team creates the kind of daily rhythm that matters for dementia care. The Harbor program offers dementia-focused activities on a regular schedule, and family feedback consistently highlights Karen the director and the broader staff as genuinely caring. For families prioritizing hands-on nursing attention and a stable, respectful daily routine, this community delivers substantial value.
Those who should consider alternatives are families where safety is non-negotiable and incident transparency is essential. A troubling report from a former resident’s family described injuries that occurred despite assurances of frequent checks, raising questions about actual monitoring practices. While other reviews praise strong nurses and a caring staff, the variability in safety outcomes cannot be dismissed. For residents who require near-constant proactive supervision or who want leadership with demonstrable diversity and inclusive governance, alternatives may be worth evaluating early in the search.
The strongest positives are the clinical caregiving assets: nurses who are praised as outstanding and staff described as genuinely good people. These day-to-day interactions translate into reliable help, timely responses, and a comforting sense of being known. The Harbor program adds structured social and cognitive engagement, supporting residents’ well-being and reducing isolation. Management appears invested in resident welfare, with the director repeatedly singled out for a caring leadership presence. Taken together, these factors anchor a steady, supportive experience that families can rely on day-to-day.
Environment and tone also work in Twin Lakes’ favor. The facility presents as a well-kept, peaceful place, an appealing blend for memory care that emphasizes routine and security. The overall sense from residents and families is of a pleasant, respectful atmosphere where caregivers strive to meet individual needs. Yet no setting is perfect: several reviews flag inconsistencies in safety practices and the overall care experience, and some note that the size and growth of the campus may dilute the personal touch once found in smaller operations. These tensions are real and deserve careful scrutiny.
Leadership diversity is another practical concern for families weighing options. While the caregiving team earns trust for warmth and responsiveness, the critique that management lacks racial diversity signals potential gaps in cultural alignment or representation at the governance level. For families that value a governance mix that reflects broader community diversity, this is a meaningful consideration during the decision process. Prospective residents should pursue direct conversations about staffing ratios, incident reporting, and how leadership engages with families to gauge whether the culture aligns with their expectations.
Bottom line: Twin Lakes Community Memory Care is a solid choice for memory-care residents who prioritize expert nursing support, meaningful dementia-focused programming, and a calm, secure environment. The best-fit candidates are those able to tolerate some variability in safety experiences and who are comfortable with a leadership profile that may not fully satisfy every diversity-related preference. For families requiring rock-solid incident transparency, unwavering safety oversight, or a more diverse governance structure, exploring a few other options in parallel will save time and disappointment. A thorough tour that includes talking with frontline staff, reviewing activity schedules, and examining safety practices will reveal how well this community aligns with individual needs and expectations.
16 resident community capacity
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Twin Lakes Community Memory Care in Burlington, NC is a skilled nursing facility that offers exceptional care for individuals with memory impairments. Residents will feel right at home in this fully furnished community, which includes amenities such as a dining room, outdoor space, and high-speed internet access.
The caring staff at Twin Lakes Community Memory Care provides assistance with daily activities such as bathing, dressing, and transfers. They also offer medication management and diabetes diets to ensure residents' health needs are well taken care of. The community takes pride in providing delicious meals that accommodate special dietary restrictions.
Engaging daily activities are scheduled to keep residents active and stimulated. In addition, there are three cafes, one park, seven pharmacies, thirteen physicians' offices, twenty-eight restaurants, and one hospital in close proximity to the community for convenient access to services and entertainment.
At Twin Lakes Community Memory Care, residents can expect compassionate care in a comfortable environment that promotes their overall well-being.
Twin Lakes Community Memory Care is located at 3810 Heritage Drive, Burlington, NC 27215 in Guilford County, North Carolina
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