Twin Lakes Community
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3801 Wade Coble Drive, Burlington, NC 27215
For more information about senior living options: (844) 490-3973
The staff at Twin Lakes Community is described as friendly, caring, and professional, providing excellent communication and support to residents and their families. The facility is noted for being clean, spacious, and well-maintained, with beautiful grounds that create a pleasant environment for residents. Residents appreciate the variety of activities available, including arts and crafts, music sessions, and group outings that promote social engagement. Many reviewers commend the quality of the food offered in the dining areas, with some mentioning it as delicious and enjoyable. Twin Lakes Community offers a wide range of services, including independent living, assisted living, memory care, and skilled nursing care, catering to different needs effectively. The facilities are equipped with amenities such as a movie theater and access to lakes, enhancing the overall living experience for residents. Long-term residents express satisfaction with the community atmosphere and appreciate the supportive relationships formed over time.
The air conditioning in the rooms does not work properly, and residents experience uncomfortably high temperatures in the summer. There are issues with plumbing, as residents cannot flush waste and toilet paper simultaneously without causing blockages. Rooms are reported to be unclean, with sticky floors and dust accumulating in corners until family members addressed it themselves. Communication between staff and families is poor, with staff frequently unavailable to provide updates on residents' conditions. Staff members are perceived as unfriendly, lacking smiles or helpfulness towards residents and their families. The food served to residents is often cold and of poor quality, especially outside of breakfast hours. There are concerns about inadequate care, such as lack of daily checks for bed sores or skin tears and failure to recognize signs of decline in health. Residents feel that the room sizes are small compared to other facilities, leading to dissatisfaction with housing quality relative to cost.Twin Lakes Community has earned a reputation as a multifaceted living facility that offers independent living, assisted living, memory care, and skilled nursing services. Many reviews highlight the initial impressions one receives when visiting or interacting with staff members; for instance, prospective residents often note that the sales team is approachable, communicative, and receptive to questions and concerns. A consistent theme among reviewers is the friendliness and professionalism of the staff during visits or assessments. One reviewer recounted how a nurse conducted a thorough evaluation for their friend and recommended memory care with clarity and compassion.
However, despite these positive experiences in customer service and community engagement, some reviews reveal significant issues regarding the overall quality of life within the facility. Residents’ families have raised concerns about room conditions—one family reported inadequate temperature control during hot seasons, along with sanitation issues like ants and unclean floors. Communication failures were also noted; many felt that updates from staff were minimal or lacking altogether. Families experienced difficulty reaching staff by phone when they sought updates on loved ones' health statuses or general well-being.
The complexity of ensuring proper care was further emphasized by accounts describing inadequate attention to residents’ physical health needs. One review pointed out that critical assessments such as checks for bedsores were neglected and that supply shortages—for example, not providing cushions for recliners—were evident. This neglect reportedly caused distress among families who believed their loved ones did not receive appropriate medical attention based on observed symptoms. In particular instances involving cognitive decline or serious illness discussions, families expressed frustration over perceived misdiagnoses related to dementia rather than receiving necessary referrals for hospice care.
Conversely, several reviewers praised Twin Lakes for its clean environment and spacious grounds filled with greenery—a setting conducive to social interactions among residents. Many spoke highly of available amenities such as lakeside access, beautiful holiday displays, communal areas for socialization in memory care units—including features like fish tanks—and diverse scheduled activities ranging from bingo to arts and crafts sessions. This sense of community appeared to foster happiness among many residents who enjoyed participating in shared interests like music performances or engaging games.
Dining experiences at Twin Lakes elicited mixed feedback; while some residents highlighted quality meals served at specific times—particularly breakfast—others lamented intermittent cold food temperatures at lunch or dinner. The inconsistency raises questions about meal service reliability which can greatly affect one’s overall satisfaction in such facilities where nutrition plays an essential role in health outcomes.
Ultimately, it appears that opinions about Twin Lakes Community can vary significantly depending on personal experiences related to individual needs and expectations regarding senior living arrangements. While there are heartening tales emphasizing dedicated staff members who create engaging atmospheres enriched with diverse activities—and numerous reflections suggesting strong community ties—issues concerning communication lapses concerning healthcare matters cannot be overlooked as they pose serious implications for resident welfare. Future prospects considering this facility should weigh both heartfelt testimonials praising its environment against criticisms highlighting substantial gaps in attentive care provision before making informed decisions about their loved ones' potential new home.
100 resident community capacity
Assisted Living
Day Program
Independent Living
Memory Care
Skilled Nursing Facility Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Meals provided Special dietary restrictions Activities on-site Community-sponsored activities
Concierge services Devotional activities offsite Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesTwin Lakes Community in Burlington, NC is an assisted living community that offers a range of care services and amenities to support the needs and preferences of its residents. The community provides different types of care, including day programs, independent living, memory care, and skilled nursing facilities.
Residents at Twin Lakes Community can enjoy a variety of amenities designed to enhance their comfort and convenience. These amenities include air-conditioning for climate control, a beauty salon for personal grooming needs, cable or satellite TV for entertainment, community-operated transportation for easy commuting, a computer center for internet access, devotional services off-site for spiritual well-being, a dining room offering restaurant-style dining experiences, fitness rooms to support physical fitness goals, fully furnished accommodations for ease of move-in, gaming rooms for leisure activities, beautiful gardens to enjoy nature's beauty, housekeeping services to maintain cleanliness, indoor common areas to socialize with others, kitchenettes in some units for convenient meal preparation, outdoor spaces to relax outdoors when weather permits, private bathrooms in each unit for privacy and convenience, small libraries on-site for reading enthusiasts, telephone service in each unit for communication needs, transportation arrangement (non-medical) assistance available when needed such as grocery shopping or social outings, transportation provided for medical appointments as needed by residents' doctors' offices being nearby if assistance is sought after from physicians' expertise. Additionally,Twin Lakes Community also offers wellness centers with various health programs and Wi-Fi/ high-speed internet access throughout the community.
To ensure resident safety and well-being at all times,Twin Lakes Community provides care services such as 24-hour call system with staff available on hand at all hours,a highly trained team providing 24-hour supervision & assistance when needed even with activities of daily living , ambulatory care support is given whenever required like walking assistance,bathing assistance,dressing assistance,and transfer assistance.Diabetic residents are served diabetes diet meals accordance with their health condition.Diabetic care is also provided if needed.Medication management is provided to ensure residents receive the correct dosage of their medications on time.A mental wellness program is in place to promote emotional well-being.Special dietary restrictions can be accommodated as necessary.Transportation arrangement for non-medical purposes is available upon request.
In terms of dining, meals are provided at Twin Lakes Community and special dietary restrictions can be catered to according to residents' unique needs and preferences.
For recreational activities and social engagement, Twin Lakes Community offers a range of options. Residents can participate in community-sponsored activities, enjoy concierge services for personalized assistance, engage in devotional activities off-site if desired, take part in fitness programs to maintain physical health, go on planned day trips to nearby attractions or events,resident-run activities are encouraged by the staff , and enjoy scheduled daily activities that cater to various interests and hobbies.
Furthermore,Twin Lakes Community enjoys a convenient location with cafes,Parks,Pharmacies & Physicians being located nearby. The community has 3 cafes nearby for residents' convenience & enjoyment.There is 1 park in close proximity where residents can visit for outdoor recreation.Seventh local pharmacies are within easy reach for medication needs. Thirteen physicians have their practices nearby who can provide medical care when needed.Residents will find plenty of dining options with 29 restaurants located conveniently closeby.One hospital is also situated nearby for any medical emergencies or specialized treatments.
Overall,Twin Lakes Community provides a comfortable and supportive environment where seniors can live independently or receive the care they need while enjoying various amenities and engaging in a variety of activities. With its array of services and convenient location,Twin Lakes Community aims to meet the diverse needs and preferences of its residents while ensuring their safety,freedom,& happiness throughout their stay.
Twin Lakes Community is located at 3801 Wade Coble Drive, Burlington, NC 27215 in Guilford County, North Carolina
The array of services offered at Twin Lakes Community is designed to cater specifically to the unique needs of residents with dementia or Alzheimer's disease, ensuring a secure and supportive environment. The 24-hour supervision provides families with peace of mind, knowing that trained staff are always available to respond promptly to any needs or emergencies. Assistance with activities of daily living, including bathing, dressing, and transfers, promotes dignity while facilitating independence, which is essential for enhancing residents' quality of life. Meal preparation and service ensure that nutritional needs are met in a pleasant manner tailored to individual preferences. Medication management plays a crucial role in maintaining health by ensuring that residents adhere to their prescribed regimens. Lastly, a mental wellness program fosters cognitive engagement and emotional support, vital for the well-being of those facing memory challenges. Together, these features create an environment conducive to both safety and personal growth for individuals dealing with memory impairment.
Twin Lakes Community on seniors.fyi includes 3 photos including images showing landscaping, building, flag, architecture, entrance, park, pond, nature, and more.
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