The Oaks Brevard

Seniors.FYI Elite Community Awards

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Pros

• The staff are great and highly recommended.
• They give residents a friendly greeting and promptly settle them in, starting their road to recovery.
• The staff provide compassionate, personal attention and a caring attitude.
• Nurse Jason and the administrator Jason Belue are amazing, helpful, and welcoming to visitors.
• The Oaks feels welcoming with sunny halls and friendly staff.
• The facility offers a calm and happy environment with excellent rehab and long-term care.
• The caregivers are caring and residents seem happy and safe.
• The facility is very clean, staff feel like family, and the PT department is wonderful.

Cons

• The Admissions Director never returns calls, and the Administrator is rarely available.
• The Oaks is not equipped to handle rehab patients and should not be used for rehab.
• The staff is negligent, rude, and unprofessional, with poor communication about important information.
• The office staff did not know the patient's history and failed to read information from the rehab hospital.
• The facility is severely understaffed, leading to delayed care and limited attention to residents.
• There were cleanliness and odor issues, with laundry going missing and other basic lapses.
• Parking for employees blocks convenient spaces for visitors, causing accessibility issues.

Review

The Oaks Brevard is best suited for seniors who need skilled nursing care or post-acute rehabilitation and who value a warm, attentive staff and a home-like atmosphere. Families navigating complex medical needs, care plans that hinge on refined PT/OT progression, careful dementia management, and coordinated nursing, will find the clinical teamwork reassuring. The facility’s ability to guide Medicaid considerations also makes it a practical option for families seeking financial clarity as part of care planning. It is less ideal for those insisting on private rooms from day one, or for families that require near-perfect administrative responsiveness and streamlined communication before any admission decision is made.

On the positive side, the core strengths are crystal clear: compassionate, capable staff who routinely go the extra mile; a robust therapy program, with therapists who actively partner with residents to hit meaningful goals; and an environment that feels clean, safe, and welcoming. Families repeatedly highlight how the dining experience feels pleasant, and how residents form social connections with other residents and staff. The care teams – nurses, aides, PTs, OTs, and speech therapists – are frequently described as unified, patient-focused, and respectful, with caregivers who understand how to balance independence and supervision. For families facing dementia, falls, or other complex healthcare challenges, such consistency and warmth translate into tangible improvements in mood, mobility, and overall quality of life.

Yet, the picture is not without friction. Several reviews flag bumps in the administrative and admissions process, including difficulties returning calls and delays in obtaining information. The undercurrent of staffing pressures translates into concerns about timely responses and the ability to fulfill every request promptly. In the rehab-to-long-term continuum, some families feel the facility’s floor plan and room configurations, primarily two-person long-term rooms, limit privacy and comfort, which matters for longer stays. Other practical downsides surface in day-to-day operations: occasional odors or cleanliness lapses, missed or misrouted laundry, and disagreements with office staff about a resident’s information or care history. Parking logistics and front-desk accessibility also gnaw at the visitor experience, especially for families bringing in mobility-challenged members or needing quick, reliable communication with the team.

Do the strengths offset the weaknesses? In practical terms, yes, when care quality and clinical outcomes are the priority. The Oaks Brevard delivers a strong clinical foundation, with ongoing therapy that can yield meaningful gains and a care culture that reduces anxiety for residents and families alike. The ability to coordinate with doctors, therapists, and nurses translates into a cohesive care plan, which often outpaces the frustrations of imperfect communications. Medicaid navigation, when applicable, eases financial stress and makes it feasible to pursue a higher level of care without sacrificing stability. For residents with dementia or complex rehab needs, the combination of calm surroundings and a skilled, responsive team frequently yields safer, more comfortable daily living, even if some administrative channels require nudging.

Families who should look elsewhere are those who require private rooms as a baseline expectation, or who cannot tolerate recurring gaps in admissions or call-backs. If the administrative front end feels critical, speed, clarity, and proactive communication, this facility may not consistently meet those needs. If rehab intensity must be delivered in a more hospital-like, single-occupancy setting, or if visitors must have optimal parking and highly predictable logistics, other options with private rooms, larger, more dedicated rehab spaces, and more streamlined admissions departments may better suit those priorities. In short, for families prioritizing flawless administrative fluency, private room privacy, and visitor convenience, alternatives would likely reduce friction and stress.

The takeaway is practical and specific. The Oaks Brevard stands as a principled choice for families needing skilled nursing and post-acute rehab when warmth, teamwork, and measurable clinical progress are the deciding factors, and Medicaid support is an important consideration. It is less compelling for those who cannot tolerate two-person long-term rooms, intermittent admin responsiveness, or the everyday inconveniences tied to patient volumes and parking. A deliberate visit should probe room configurations, current staffing levels on the relevant shifts, the admissions timeline, and the process for care planning follow-ups. Directly addressing call-back expectations, documenting a resident’s recent hospital history, and clarifying what constitutes timely communication will reveal whether the anticipated care trajectory aligns with family expectations. For many families, The Oaks Brevard remains a strong fit, the balance tilted toward compassionate, capable care and demonstrable rehab progress, provided the decision accounts for room sharing, administrative realities, and the practicalities of daily visiting.

This part of Brevard, North Carolina, offers a convenient and diverse array of amenities for senior living. With numerous places of worship nearby, including Iglesia Oasis De Esperanza Church Of God and Grace Baptist Church, residents can find spiritual fulfillment in their community. Access to various restaurants such as Arby's and El Ranchero provides plenty of dining options, while local cafes like Cup & Saucer offer a cozy atmosphere for socializing. Close proximity to medical facilities like Brevard Orthopaedics and Transylvania Health System ensures easy access to healthcare services. Additionally, the area boasts scenic parks like Triple Falls and Dupont State Forest for outdoor recreation opportunities. Overall, this part of Brevard provides seniors with a blend of convenience, community engagement, and natural beauty.

Places of Worship

• Iglesia Oasis De Esperanza Church Of God (0.9 miles)
• Grace Baptist Church (1.6 miles)
• New French Broad Baptist Church (2.2 miles)
• New Hope Baptist Church (5.7 miles)
• Southern Baptist Convention (7.8 miles)
• Mt Moriah Calvert Baptist Church (8.7 miles)
• East Fork Baptist Church (10.1 miles)

Restaurants

• Arby's (0.9 miles)
• Zaxby's (1.1 miles)
• Wendy's (1.2 miles)
• New China Restaurant (1.7 miles)
• Pescado's Burritos (1.9 miles)
• Dugan's Pub (1.9 miles)
• El Ranchero (2.1 miles)

Physicians

• Brevard Orthopaedics (1.2 miles)
• Frances Warde Family Health (1.8 miles)
• Carolina Pediatric Therapy (2 miles)
• Allergy Partners of Western North Carolina (2.1 miles)
• Blue Mountain Medicine (2.3 miles)
• Pineiro Family Practice (2.5 miles)
• Pardee Family Medicine Associates (7.9 miles)

Cafes

• Starbucks (1.2 miles)
• Bill's Boiler House (1.9 miles)
• Cup & Saucer (2.2 miles)
• Jordan Street Cafe (2.2 miles)
• Pisgah Coffee Roasters (4.9 miles)
• Underground Baking Co. (14.9 miles)
• Starbucks (16.1 miles)

Pharmacies

• Metcalf Pharmacy (1.3 miles)
• Gordon Family Pharmacy (2.7 miles)
• Brevard Drug Company (2.7 miles)
• Ingles Market (12.5 miles)
• Economy Drugs (14.4 miles)
• Walgreens (14.7 miles)
• Walgreens (14.7 miles)

Hospitals

• Transylvania Health System (2.1 miles)
• Pardee Hospital - ICU (14.4 miles)
• Team Member Pharmacy (14.4 miles)

Parks

• Triple Falls (6.8 miles)
• Dupont State Forest (6.8 miles)
• Westfeldt River Park (14.9 miles)
• Park at Flat Rock (15.8 miles)
• East Flat Rock Park (16.4 miles)

Transportation

• Asheville Regional Airport (AVL) (15.6 miles)