The Oaks Brevard

Pros

• The nurses and CNAs were very nice and provided good care for the dad.
• The family was able to call anytime to check on how he was doing, which offered them peace of mind.
• The food served at the facility looked okay, indicating that meal options were satisfactory.

Cons

• The facility had an unpleasant smell that suggested inadequate cleaning and maintenance.
• Laundry frequently went missing, causing frustration for the family.
• Other patients' clothes were found in the father's closet, indicating poor organization.
• The office staff, especially the nurse navigator, seemed uninformed about the father’s care and history.
• Incorrect information was provided to the family when preparing to move to a new facility.
• The staff claimed the family was unavailable for communication when they had been present almost daily.
• The father was not treated with dignity or respect as an individual.
• The family was given only 48 hours to relocate the father after Medicare coverage ended, creating undue stress.

Review

The experience of placing a loved one in a care facility can often be fraught with anxiety and uncertainty, and for one family, their month-long involvement with a particular facility highlighted significant shortcomings that left them dissatisfied. The family member, who had entrusted their father to the care of this institution, recounted various challenges they faced throughout his stay. One pervasive issue was the odor within the environment, which raised concerns about cleanliness and adequate hygiene measures. The reviewer speculated whether this unpleasant smell originated from patient accidents or if it stemmed from a lack of timely cleaning. Such an atmosphere can be distressing for both residents and their families, as it diminishes the perceived quality of care.

In addition to the issue of poor sanitation, logistical problems compounded the family?s frustrations. They reported incidents where laundry went missing?an alarming concern in any healthcare setting where personal items are essential to maintaining dignity and comfort. To make matters worse, there were instances when other patients' clothing ended up in their father's closet, leading to confusion and discomfort; these garments did not even fit him properly. While they noted that they did not eat at the facility themselves, they observed that the food appeared acceptable enough?a minor relief amid broader issues regarding operational management.

The most significant grievances pointed toward communication breakdowns between the family and office staff rather than nursing personnel or certified nursing assistants (CNAs). The nurses and CNAs were praised for being friendly and supportive; they provided consistent updates about the father?s condition whenever family members reached out. However, interactions with administrative staff left much to be desired. The ?nurse navigator,? who was presumably supposed to oversee transitions in care and support families through processes, failed to demonstrate an understanding of their father as an individual. This disconnect suggested a troubling lack of familiarity with patients? backgrounds and needs.

Compounding this sense of neglect was how medical records were managed upon transitioning from another rehabilitation hospital. Despite providing pertinent information ahead of time?which should have informed staff about his previous treatments?the family felt that critical details may not have been thoroughly reviewed by office personnel. As a result, inaccuracies plagued communication regarding necessary paperwork required for transferring him to another facility upon discharge.

When it came time for the family to facilitate a transfer due to Medicare coverage ending, the situation grew increasingly urgent. They requested documentation needed for admission into the new care facility but received erroneous information instead?an added layer of stress during what is already an emotional transition period for families dealing with aging relatives or those needing long-term care support. During this pivotal moment in their father's journey toward recovery or stabilization, receiving accurate correspondence was paramount.

Lastly, as Medicare coverage concluded unexpectedly within just 48 hours?leaving them scrambling under pressure?the family's experience underscored deeper systemic issues surrounding patient-centered treatment protocols in such facilities. It became evident that operational flaws implicated how residents were treated?not solely as numbers within bureaucratic systems but rather as individuals deserving comprehensive attention tailored specifically towards enhancing their well-being during vulnerable times.

Ultimately, this family's experience illuminated some critical lessons surrounding transparency in healthcare settings regarding patient care management processes along with fostering effective communication channels both among staff members themselves as well as toward juggling familial expectations amid complex demands posed on caretakers across various levels within institutional environments. It serves as an important reminder about scrutinizing these essential aspects before making crucial decisions affecting loved ones? livelihoods?making sure every element contributes positively toward enriching lives through compassion-driven engagement practices day-to-day caregiving experiences alike.

This part of Brevard, North Carolina, offers a convenient and diverse array of amenities for senior living. With numerous places of worship nearby, including Iglesia Oasis De Esperanza Church Of God and Grace Baptist Church, residents can find spiritual fulfillment in their community. Access to various restaurants such as Arby's and El Ranchero provides plenty of dining options, while local cafes like Cup & Saucer offer a cozy atmosphere for socializing. Close proximity to medical facilities like Brevard Orthopaedics and Transylvania Health System ensures easy access to healthcare services. Additionally, the area boasts scenic parks like Triple Falls and Dupont State Forest for outdoor recreation opportunities. Overall, this part of Brevard provides seniors with a blend of convenience, community engagement, and natural beauty.

Places of Worship

• Iglesia Oasis De Esperanza Church Of God (0.9 miles)
• Grace Baptist Church (1.6 miles)
• New French Broad Baptist Church (2.2 miles)
• New Hope Baptist Church (5.7 miles)
• Southern Baptist Convention (7.8 miles)
• Mt Moriah Calvert Baptist Church (8.7 miles)
• East Fork Baptist Church (10.1 miles)

Restaurants

• Arby's (0.9 miles)
• Zaxby's (1.1 miles)
• Wendy's (1.2 miles)
• New China Restaurant (1.7 miles)
• Pescado's Burritos (1.9 miles)
• Dugan's Pub (1.9 miles)
• El Ranchero (2.1 miles)

Physicians

• Brevard Orthopaedics (1.2 miles)
• Frances Warde Family Health (1.8 miles)
• Carolina Pediatric Therapy (2 miles)
• Allergy Partners of Western North Carolina (2.1 miles)
• Blue Mountain Medicine (2.3 miles)
• Pineiro Family Practice (2.5 miles)
• Pardee Family Medicine Associates (7.9 miles)

Cafes

• Starbucks (1.2 miles)
• Bill's Boiler House (1.9 miles)
• Cup & Saucer (2.2 miles)
• Jordan Street Cafe (2.2 miles)
• Pisgah Coffee Roasters (4.9 miles)
• Underground Baking Co. (14.9 miles)
• Starbucks (16.1 miles)

Pharmacies

• Metcalf Pharmacy (1.3 miles)
• Gordon Family Pharmacy (2.7 miles)
• Brevard Drug Company (2.7 miles)
• Ingles Market (12.5 miles)
• Economy Drugs (14.4 miles)
• Walgreens (14.7 miles)
• Walgreens (14.7 miles)

Hospitals

• Transylvania Health System (2.1 miles)
• Pardee Hospital - ICU (14.4 miles)
• Team Member Pharmacy (14.4 miles)

Parks

• Triple Falls (6.8 miles)
• Dupont State Forest (6.8 miles)
• Westfeldt River Park (14.9 miles)
• Park at Flat Rock (15.8 miles)
• East Flat Rock Park (16.4 miles)

Transportation

• Asheville Regional Airport (AVL) (15.6 miles)