The Oaks Brevard

Pros

• The staff and nurses were very good to him and his family.
• The facility was kept very clean.
• Shirley provided compassionate care that helped the family.
• The Oaks treated their mom and family with compassion, personal attention, and a caring attitude.
• Sandy H. went above and beyond to help and support the out-of-town family.
• The PTs, OTs, speech therapists, nurses, and aides attended to mom with care.
• The administrator, Jason Belue, was helpful and kind and greeted visitors warmly.
• The PT instructors were top of the line.

Cons

• The Admissions Director never returns calls, and the Administrator is rarely available when contacted.
• The staff is negligent, rude, and unprofessional.
• They dropped her off with no caregiver and did not inform the family about the appointment.
• The facility is severely understaffed, leading to delays and unaddressed requests.
• There is a pervasive smell and cleanliness issues, including missing laundry and other residents' clothes in the closet.
• They gave only 48 hours to move him out after Medicare ended.

Review

The Oaks Brevard is best suited for families seeking a caring, rehab-focused environment that can also function as a long-term home for loved ones with dementia or ongoing healthcare needs. The strongest selling point lies in the on-the-ground team: nurses, aides, and therapists who consistently deliver compassionate, attentive care and create a sense of family around residents. For families navigating Medicaid eligibility, the facility has a track record of helping secure coverage, which can be a decisive factor in a difficult decision.

There are clear lines where alternatives deserve consideration. Those who prize flawless administrative reliability and seamless admissions may find the experience uneven, with multiple reviews citing difficulty getting calls returned or consistent oversight from admissions staff and leadership. For families needing a location that minimizes travel time to visiting loved ones, the Brevard setting can be a constraint when frequent visits are part of the plan. And for families whose primary need is a pure, high-intensity rehab program with uniformly predictable staffing levels, some experiences suggest exploring other facilities may yield more consistent results.

The Oaks' core strengths - strong, compassionate frontline care, a capable rehabilitation team, and a clean, welcoming environment - often offset substantial drawbacks. PT and OT staff are repeatedly praised for effectiveness and engagement, with residents and families noting meaningful progress and a sense of vitality during recovery. The facility's cleanliness and the perceived safety of the setting contribute to a stable daily routine, while the supportive climate from nurses and aides fosters trust during delicate rehab or dementia care moments. Medicaid navigation stands out as a practical, consequential advantage for families facing budgetary uncertainties.

Yet, the negative threads matter and cannot be dismissed. Understaffing remains a recurring concern that colors day-to-day responsiveness, especially during peak times or shift changes. There are reports of communication gaps from administrative staff, delayed or missing updates, and occasional mismatches between hospital discharge information and what the facility records. Long-term housing uses two-person rooms, which can feel cramped for some residents and families seeking privacy. Operational quirks - such as odors, sporadic laundry mix-ups, and occasional lapses in room maintenance - reappear in several accounts and remind prospective residents that consistency in non-clinical logistics fluctuates.

These tensions crystallize into practical decision questions. If the priority is a warm, hands-on care culture with proven rehab outcomes and the potential for Medicaid support, The Oaks is a compelling option worth pursuing - so long as families tolerate eventual administrative friction and plan around possible staffing variability. If, instead, the emphasis rests on airtight administrative communication, guaranteed admissions timelines, single-occupancy privacy, and ultra-stable day-to-day operations, alternatives may deliver a smoother experience. Location and visit frequency should also factor into the calculus; proximity for frequent family involvement can tilt the balance toward another option.

In sum, The Oaks Brevard offers a practical, compassionate care environment that many families will value deeply, especially during rehab and dementia care phases. It earns trust through its people and its clean, livable spaces, and it has demonstrated real advantages in Medicaid support and family engagement. At the same time, it carries identifiable drawbacks in administration, staffing consistency, and certain logistics that can complicate stays. The prudent choice hinges on prioritizing care quality and relational warmth versus the demands for flawless operations and convenient access. A targeted visit, candid conversations with the admissions team, and direct input from current residents' families will reveal where The Oaks fits best within a given care plan.

This part of Brevard, North Carolina, offers a convenient and diverse array of amenities for senior living. With numerous places of worship nearby, including Iglesia Oasis De Esperanza Church Of God and Grace Baptist Church, residents can find spiritual fulfillment in their community. Access to various restaurants such as Arby's and El Ranchero provides plenty of dining options, while local cafes like Cup & Saucer offer a cozy atmosphere for socializing. Close proximity to medical facilities like Brevard Orthopaedics and Transylvania Health System ensures easy access to healthcare services. Additionally, the area boasts scenic parks like Triple Falls and Dupont State Forest for outdoor recreation opportunities. Overall, this part of Brevard provides seniors with a blend of convenience, community engagement, and natural beauty.

Places of Worship

• Iglesia Oasis De Esperanza Church Of God (0.9 miles)
• Grace Baptist Church (1.6 miles)
• New French Broad Baptist Church (2.2 miles)
• New Hope Baptist Church (5.7 miles)
• Southern Baptist Convention (7.8 miles)
• Mt Moriah Calvert Baptist Church (8.7 miles)
• East Fork Baptist Church (10.1 miles)

Restaurants

• Arby's (0.9 miles)
• Zaxby's (1.1 miles)
• Wendy's (1.2 miles)
• New China Restaurant (1.7 miles)
• Pescado's Burritos (1.9 miles)
• Dugan's Pub (1.9 miles)
• El Ranchero (2.1 miles)

Physicians

• Brevard Orthopaedics (1.2 miles)
• Frances Warde Family Health (1.8 miles)
• Carolina Pediatric Therapy (2 miles)
• Allergy Partners of Western North Carolina (2.1 miles)
• Blue Mountain Medicine (2.3 miles)
• Pineiro Family Practice (2.5 miles)
• Pardee Family Medicine Associates (7.9 miles)

Cafes

• Starbucks (1.2 miles)
• Bill's Boiler House (1.9 miles)
• Cup & Saucer (2.2 miles)
• Jordan Street Cafe (2.2 miles)
• Pisgah Coffee Roasters (4.9 miles)
• Underground Baking Co. (14.9 miles)
• Starbucks (16.1 miles)

Pharmacies

• Metcalf Pharmacy (1.3 miles)
• Gordon Family Pharmacy (2.7 miles)
• Brevard Drug Company (2.7 miles)
• Ingles Market (12.5 miles)
• Economy Drugs (14.4 miles)
• Walgreens (14.7 miles)
• Walgreens (14.7 miles)

Hospitals

• Transylvania Health System (2.1 miles)
• Pardee Hospital - ICU (14.4 miles)
• Team Member Pharmacy (14.4 miles)

Parks

• Triple Falls (6.8 miles)
• Dupont State Forest (6.8 miles)
• Westfeldt River Park (14.9 miles)
• Park at Flat Rock (15.8 miles)
• East Flat Rock Park (16.4 miles)

Transportation

• Asheville Regional Airport (AVL) (15.6 miles)