The Oaks-Brevard

Pros

• The staff at the facility was mostly warm and caring, providing nice interactions with patients.
• The resident's mother is treated very well, and she is happy at the facility.
• Personal items brought in by visitors made a positive difference in the starkness of the rooms.
• Overall, the care provided at the facility is reasonable and reliable, showing that the staff cares for residents' well-being.

Cons

• The nurses did not recognize that the resident was severely ill, leading to a hospitalization for dehydration.
• The rooms at The Oaks are stark and uninviting, lacking personal touches despite some efforts by visitors.
• The food at The Oaks is institutional and generally served cold, leaving much to be desired.
• Some nursing staff were described as rude and cold towards patients and their families, creating a negative atmosphere.
• There were serious hygiene concerns noted, including uncapped needles and improperly disposed hazardous waste materials.
• The quality of the food was criticized, with instances of undercooked chicken reported.

Review

The experiences shared by various visitors and family members regarding The Oaks nursing facility paint a multifaceted picture of patient care, environment, and staff interactions. While some reviews highlight instances of compassion and dedication among the staff, others underscore significant concerns about the quality of care and the overall atmosphere within the facility.

One resident's experience was troubling from the onset when her sister, who was a resident at The Oaks, fell seriously ill with symptoms such as vomiting. Despite her clear signs of distress, nursing staff reportedly failed to recognize the severity of her situation until she became severely dehydrated and required hospitalization at Mission Hospital. After spending two nights there undergoing extensive tests, the conclusion was reached that dehydration was the culprit—a scenario that raises questions about how attentively health conditions are monitored in this facility.

In terms of ambiance, The Oaks is described as rather stark with its room decor which can come off as uninviting. Visitors noted that while it might appear institutional at first glance, residents' personal items could help to alleviate some of that starkness. Food served at The Oaks has been critiqued for its lackluster quality—often described as institutional and generally not served hot—which underscores an area ripe for improvement in enhancing residents’ dining experiences.

Despite these shortcomings in aesthetics and culinary offerings, several reviewers acknowledged that many staff members were warm and caring towards residents. One visitor attested to visiting their mother daily and noted that although the facility showed signs of wear and tear, overall care provided to their loved one felt reliable. Their mother seemed happy with her treatment—a vital aspect for families choosing long-term care facilities.

However, not all experiences were positive; another reviewer encountered glaring deficiencies in both service attitude and basic hygiene practices within the facility. This individual reported rude behavior from nursing staff who appeared indifferent or unhelpful when approached for assistance—such as requesting ice for a patient's water. They also raised serious concerns about food safety after receiving poorly-cooked chicken while emphasizing alarming hygiene breaches including uncovered needles and trash bins overflowing with hazardous materials. Such observations would understandably cause distress among families concerned about their loved ones' safety.

Ultimately, while The Oaks possesses certain redeeming qualities through its caring staff members—who have left positive impressions on some family members—the negative reports concerning inadequate medical responses to urgent health issues, poor food quality, environmental neglect, rudeness from staff, and disconcerting hygiene practices cannot be overlooked. For prospective residents or their families seeking a suitable long-term care facility, these mixed testimonials warrant careful consideration in evaluating whether The Oaks meets their expectations for care quality and overall well-being before making any decisions.

Places of Worship

• Iglesia Oasis De Esperanza Church Of God (0.9 miles)
• Grace Baptist Church (1.6 miles)
• New French Broad Baptist Church (2.2 miles)
• New Hope Baptist Church (5.7 miles)
• Southern Baptist Convention (7.8 miles)
• Mt Moriah Calvert Baptist Church (8.7 miles)
• East Fork Baptist Church (10.1 miles)

Restaurants

• Arby's (0.9 miles)
• Zaxby's (1.1 miles)
• Wendy's (1.2 miles)
• New China Restaurant (1.7 miles)
• Pescado's Burritos (1.9 miles)
• Dugan's Pub (1.9 miles)
• El Ranchero (2.1 miles)

Physicians

• Brevard Orthopaedics (1.2 miles)
• Frances Warde Family Health (1.8 miles)
• Carolina Pediatric Therapy (2 miles)
• Allergy Partners of Western North Carolina (2.1 miles)
• Blue Mountain Medicine (2.3 miles)
• Pineiro Family Practice (2.5 miles)
• Pardee Family Medicine Associates (7.9 miles)

Cafes

• Starbucks (1.2 miles)
• Bill's Boiler House (1.9 miles)
• Cup & Saucer (2.2 miles)
• Jordan Street Cafe (2.2 miles)
• Pisgah Coffee Roasters (4.9 miles)
• Underground Baking Co. (14.9 miles)
• Starbucks (16.1 miles)

Pharmacies

• Metcalf Pharmacy (1.3 miles)
• Gordon Family Pharmacy (2.7 miles)
• Brevard Drug Company (2.7 miles)
• Ingles Market (12.5 miles)
• Economy Drugs (14.4 miles)
• Walgreens (14.7 miles)
• Walgreens (14.7 miles)

Hospitals

• Transylvania Health System (2.1 miles)
• Pardee Hospital - ICU (14.4 miles)
• Team Member Pharmacy (14.4 miles)

Parks

• Triple Falls (6.8 miles)
• Dupont State Forest (6.8 miles)
• Westfeldt River Park (14.9 miles)
• Park at Flat Rock (15.8 miles)
• East Flat Rock Park (16.4 miles)

Transportation

• Asheville Regional Airport (AVL) (15.6 miles)