Western North Carolina Baptist Home

Pros

• The husband received professional care and therapy while at the facility, leading to a positive experience during recovery.
• Families found the staff at Western North Carolina Baptist Home to be very nice and accommodating.
• The facility was described as beautiful, well-kept, and clean, contributing to a pleasant environment.
• Residents had access to various activities, fostering engagement and social interaction among friends and family members.
• Overall experiences indicate that many feel it is one of the best places for serious care when needed.

Cons

• The reviewer claims that WNC Baptist Retirement Home lied to them about pricing and used a "bait and switch" sales approach.
• The Administrator allegedly refused to show the contract supporting their position on pricing adjustments.
• The facility has reportedly bungled several doctor's appointments for the reviewer's mother, indicating poor organization and communication.
• The lack of voicemail and limited email access among staff suggests inadequate communication systems at the facility.
• The first reviewer expresses dissatisfaction with the overall experience, stating they are seeking a new facility due to outright deception and lies experienced at WNC BRH.

Review

Experiences at WNC Baptist Retirement Home: A Tale of Two Perspectives

The Western North Carolina Baptist Retirement Home (WNC BRH) has garnered mixed reviews from families and residents, lighting a spotlight on the contrasting experiences that can arise within assisted living facilities. In particular, one reviewer shared a troubling account regarding the admission process for their mother, raising serious concerns about the integrity of the institution's marketing practices and communication protocols.

This reviewer described an unsettling experience rooted in what they perceive as a deceptive "bait and switch" sales tactic employed by WNC BRH. They noted that during the admissions process, both the Marketing/Admissions director—acting essentially as a sales representative—and the Administrator assured them that their mother’s pricing would be adjusted to align with her limited income, with explicit guarantees that her meager savings would remain untouched. Unfortunately, upon receiving initial billing statements, it became clear that this commitment was not honored. The family found themselves facing charges $300 above what had been originally agreed upon.

Despite engaging in dialogue with the Administrator to seek clarification regarding these discrepancies, they were met with frustrating explanations and evasive responses. The Administrator claimed that adjustments in pricing would only take effect once their mother depletes her personal savings—a position directly opposed to what had been communicated initially. When pressed for documentation substantiating this revised stance, the Administrator could not provide any supporting material from their mother’s contract. This lack of accountability contributed to feelings of betrayal and distress for the family, who now felt misled during a particularly vulnerable time.

In addition to financial concerns, logistical issues further compounded this family's dissatisfaction. They recounted multiple instances where WNC BRH mishandled medical appointments for their mother, including a critical follow-up CT scan appointment which staff neglected to communicate effectively. Despite assurances made regarding transportation services available for residents seeking medical care outside of the facility, these claims appeared overstated due to repeated failures in execution. Compounding these frustrations was a noticeable lack of accessible communication channels—many staff members lacked voicemail capabilities or even reliable email access—making it difficult for families to resolve pressing issues promptly.

Conversely, another review highlighted a markedly positive experience from Mary Wiedenhaupt regarding her husband’s stay at WNC BRH following a severe neck injury. She praised the professionalism of both care and therapy teams who provided attentive treatment during his recovery period over 20 days at the facility. Mary expressed gratitude towards the staff's dedication and kindness toward residents and their families alike; stating emphatically that there was an atmosphere filled with genuine warmth and support among caregivers.

Mary’s review painted WNC BRH as not just a temporary solution but rather as an environment filled with compassion and attentive care—elements crucial when selecting an assisted living home under stressful circumstances involving health crises. While she acknowledged it may not replicate home life entirely due to institutional constraints typical of such facilities, she affirmed that it served as an excellent transitional option amidst significant challenges.

Similarly reflective sentiments were echoed by another couple who visited WNC BRH while searching for accommodations closer to homebase provisions available through similar retirement communities within Western North Carolina; noting aesthetics such as well-kept rooms alongside cleanliness standards upheld throughout common areas added positively towards overall impressions formed during tours conducted prior moving into senior housing situations altogether.

These contrasting narratives exemplify how individualized experiences can vary widely even within one establishment—a reminder emphasizing that every family's journey into assisted living is unique based on specific needs confronted along each path undertaken forward amid uncertainty surrounding health-related concerns affecting loved ones’ lives profoundly thereafter . As potential residents weigh options carefully selecting suitable communities catering personalized needs comprehensively ensuring trustworthiness remains paramount amongst stakeholders navigating complex dynamics inherent associated caregiving processes involved therein .

Restaurants

• Zillicoah Beer Company (0.4 miles)
• Salvage Station (1.3 miles)
• River Duck (1.5 miles)
• Five Points Restaurant (1.6 miles)
• Smoky Park Supper Club (1.6 miles)
• Whit's Frozen Custard (1.7 miles)
• Five Guys Burgers & Fries (1.7 miles)

Physicians

• Pisgah Institute (0.7 miles)
• Dedman Karen MD (1.7 miles)
• MAHEC Family Health Center at Newbridge (1.7 miles)
• The Eye Center (2 miles)
• Jody S Harrison (2 miles)
• Dermatology of North Asheville (2 miles)
• Anthony Weisenberger, MD (2.2 miles)

Hospitals

• Highland Hospital (0.8 miles)
• Mission Hospital Operating Room (3.2 miles)
• Mission St Joseph's (5.8 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• Ingles Market (2.1 miles)
• Genoa Healthcare (2.4 miles)
• Good Neighbor Pharmacy (2.5 miles)
• Walgreens (2.8 miles)

Cafes

• Starbucks (1.8 miles)
• Pollen (2 miles)
• High Five Coffee (2 miles)
• Green Sage Cafe Downtown (2.1 miles)
• Vortex Doughnuts (2.3 miles)
• Taco Billy (2.3 miles)
• BattleCat Coffee Bar (2.4 miles)

Parks

• Memorial Stadium (2.7 miles)
• Tanbark Ridge Overlook (6.1 miles)

Places of Worship

• St John's Episcopal Church (4.4 miles)
• St Joan of Arc Roman Catholic Church (6.1 miles)