Western North Carolina Baptist Home in Asheville, NC
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213 Richmond Hill Drive, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
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The employees are very pleasant and caring toward residents. The staff at Riverbend are attentive and friendly, and the care is phenomenal. The staff are always courteous and helpful. Chris and Angel are great staff members. The Riverbend staff have a heart for the clients. The staff are friendly and helpful, and the facility is clean. The staff were friendly and helpful during visits. The facility is beautiful, clean, and well maintained, with great staff. The care at the facility is exceptional, with compassionate staff and a warm, supportive environment. The Baptist Home employees are dedicated and experienced, with staff who go above and beyond for residents.
The staff were unresponsive and left residents needing care for hours. The food was horrible and cold, with little fresh fruit or vegetables. The facility is chronically understaffed, causing delays in medication and care. Management and ownership have prioritized cost-cutting over residents' well-being. Residents were left unbathed and unfed or fed incorrectly, especially on weekends. There were reports of mistreatment and discrimination toward residents with cognitive deficits. Billing and pricing practices were described as deceptive, with misleading contracts and charges. The facility had hygiene issues, including strong urine odors in some rooms. Communication from leadership to families was poor or unresponsive.Western North Carolina Baptist Home in Asheville is best suited for families seeking a warm, faith-aligned environment where skilled nursing care and rehabilitation are the core offerings and where long-tenured, genuinely caring staff can form meaningful relationships with residents. The community's nonprofit heritage and emphasis on clean, well-maintained spaces create a sense of stability and value-driven care that appeals to families prioritizing compassionate hands-on attention, personal connections, and a focus on daily living and activities. It works particularly well for seniors needing ongoing nursing support or restorative therapy who want a home-like setting with a steady staff presence and accessible care teams.
Those who should consider alternatives are families with very high vigilance for staffing consistency, rapid response to call bells, or strict, predictable routines. Reviews reveal a spectrum of experiences, with some families reporting excellent bedside care and others detailing prolonged delays in essential tasks, gaps in hygiene, and moments when coverage felt insufficient. Potential residents with advanced cognitive needs or who rely on constant supervision may want to interview candidly about current staffing ratios, shift coverage, and care protocols. Price transparency and contract terms also surface as a red flag for some families, suggesting the need to compare pricing clarity and any changes tied to ownership transitions.
On the positive side, the facility's strengths are clear and impactful. Families repeatedly praise friendly, attentive staff, a clean and orderly environment, and physical therapy and rehabilitative services that help residents regain or maintain function. The admissions and front-desk experience is often described as welcoming, with coordinators who navigate the process with patience and competence. The everyday atmosphere - activity programming, social engagement, and the perceived dedication of nurses and aides - creates a basis for trust and reassurance for families visiting or planning long-term placement.
Yet the downsides are not cosmetic. A substantial portion of reviews centers on staffing pressure and management challenges that correlate with fluctuations in care quality. Several families report understaffing, delayed assistance, and lapses in routine care such as bathing, meals, and timely medication administration, particularly after ownership transitions. Complaints about meal quality, inconsistent food service, and embarrassing gaps in daily hygiene paint a picture of variability that can diminish the overall experience for residents who rely on predictable routines. There are also pointed concerns about communication gaps between administration and families, as well as pricing shifts that some families feel were not clearly disclosed upfront.
The core question for families is how much risk they're willing to tolerate in exchange for the facility's evident strengths. When staff are at their best, residents feel supported, engaged, and safely cared for, with rehab and nursing teams that can deliver meaningful progress and daily reassurance. However, the most difficult trade-off appears where staffing levels and administrative responsiveness lag, leaving families anxiety about unaddressed needs and inconsistent experiences across shifts. A nonprofit history and reputation for compassionate care can mitigate some concerns, but changes in ownership and cost structures have shown to influence daily operations in ways that matter to families deciding where a loved one will live and heal.
In practical terms, prospective residents and their families should conduct a thorough, multi-angle assessment. Tour with questions about current staffing ratios, weekend coverage, and how call bells are managed. Ask to review recent inspection findings, incident logs, and the process for medication administration. Sample meals and observe the dining flow to gauge consistency and quality. Speak with several staff members across shifts, and, when possible, talk with residents about daily routines, shower frequency, and activity participation. Finally, insist on precise, written pricing and contract terms, and request a clear plan for how any concerns will be addressed if care needs intensify. When transparency and steady staffing align, Western North Carolina Baptist Home offers a compelling, purpose-driven option for families seeking a nurturing, rehabilitative care home in Asheville.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Western North Carolina Baptist Home, located in Asheville, NC, is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
Residents at this community can enjoy access to a beauty salon for all their grooming needs, as well as cable or satellite TV for entertainment purposes. Additionally, community-operated transportation is available to help residents travel to various locations within the area. A computer center is provided for those who wish to stay connected digitally.
Meals at the Western North Carolina Baptist Home are served in a spacious dining room with restaurant-style dining. The kitchenette allows residents to prepare light meals or snacks if desired. Housekeeping services ensure that living spaces are tidy and clean.
For recreational activities, residents have access to a fitness room and a gaming room where they can engage in physical exercise or socialize with each other. There is also outdoor space available, perfect for enjoying fresh air and taking leisurely walks. For those who enjoy reading, there is a small library on-site.
The community provides move-in coordination assistance for new residents and offers amenities such as private bathrooms and Wi-Fi/high-speed internet for convenience and comfort. Telephone services are also available.
In terms of care services, there is a 24-hour call system and supervision to ensure the safety of all residents. Assistance with daily tasks such as bathing, dressing, and transfers is provided by trained staff members. Medication management is offered to help residents stay on top of their prescriptions. The mental wellness program focuses on promoting emotional health among residents.
The Western North Carolina Baptist Home caters to individual dietary needs by offering diabetes diets and special dietary restrictions options for meals prepared and served by the staff members. Transportation arrangements can be made for non-medical purposes as well as trips to doctors' appointments.
Residents at this community have numerous opportunities for engagement through scheduled daily activities and resident-run programs. Concierge services are available to assist with any additional needs or requests. Fitness programs and planned day trips enhance overall well-being and provide enjoyable experiences.
With various amenities nearby, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, residents have easy access to a range of services and recreational activities.
In summary, the Western North Carolina Baptist Home is a vibrant assisted living community that offers a comfortable living environment with a variety of amenities and care services tailored to meet each resident's needs.
Western North Carolina Baptist Home is located at 213 Richmond Hill Drive, Asheville, NC 28806 in Buncombe County, North Carolina
Western North Carolina Baptist Home on seniors.fyi includes 3 photos including images showing landscaping, outdoors, nature, architecture, garden, pathway, trees, park, and more.
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Outdoors
Trees
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