Western North Carolina Baptist Home in Asheville, NC
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Information last verified:
213 Richmond Hill Drive, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
Josh went above and beyond to help settle his mother, even coming in on a Saturday. The facility is great, and the staff are nice. The staff were very friendly and helpful. The staff is fabulous, and Hannah McCormick is very pleasant. The facility is wonderful, with very caring staff. The staff at Riverbend are attentive and friendly, and the care is phenomenal. The employees were very pleasant and caring toward their patients. They are taking great care of residents; the facility has a fantastic staff. The staff is awesome; the facility is clean, nice, well staffed, and takes great care of the residents. The Baptist Home employees are dedicated and experienced, with a passion for caring for those who cannot care for themselves.
The facility billed for services after a resident’s death, including daily PT charges that were never received. The meals are consistently horrible and cold, often inedible. The staff is severely understaffed, leading to delayed medications and long waits for assistance. Residents go without essential care for extended periods, including weeks without baths or teeth brushing. There are reports of mistreatment and discrimination toward residents, with concerns about empathy and training. Care quality reportedly deteriorated after ownership changes due to staffing cuts and poor management. Some residents appear underfed or starved, with concerns about hydration and nutrition. Billing practices and price increases are described as deceptive or excessive, harming families. Safety and security concerns are raised, including unanswered call bells and other unsafe conditions.Western North Carolina Baptist Home is best suited for families seeking a long-standing, faith-aligned nonprofit nursing environment where dedicated caregivers, a structured rehab program, and a strong sense of community can deliver reliable daily care. The facility shines for residents who benefit from attentive, personable staff, consistent routines, and a visible emphasis on dignity and respect. It is especially appropriate for those needing skilled nursing, rehab after an injury or stroke, and ongoing support as part of a holistic, person-centered plan. The campus atmosphere, clean, inviting, and guided by a mission to treat residents with care, creates a foundation where families can feel connected to their loved ones’ daily lives. For seniors who prize stability and a community that values engagement, this is a sound option worth pursuing.
Where this community may falter, and thus warrants careful alternative consideration, is in areas that require flawless, around-the-clock staffing and consistently high-quality, varied meals. Several reviews flag persistent concerns about understaffing, long wait times for call bells, and gaps in daily hygiene and nourishment. Family members report experiences ranging from responsive, compassionate care to hours-long delays that leave residents unattended. Billing practices and price escalation after changes in administration also surface repeatedly, casting doubt on predictability and transparency. For families whose priority is uninterrupted access to help, rapid response to needs, and predictable, appetizing meals, competing options with stronger staffing guarantees and clearer billing structures may be preferable.
The major positives offered by the Baptist Home, when staffing is sufficient and shifts align with resident needs, are substantial enough to offset many of the cons. Frontline caregivers who arrive with warmth and a genuine desire to help are repeatedly praised; aides, nurses, and therapists can deliver meaningful progress in rehabilitation and daily routines. The facility’s cleanliness and safety-conscious environment provide a reassuring backdrop for families touring and residents living there. The non-profit model, long-standing roots in the Asheville area, and a reputation for responsive admissions support (notably from staff like Andrea in admissions) contribute to a sense that resident welfare is the primary mission. For residents who respond well to personal attention, structured activities, and regular encouragement, these strengths translate into meaningful quality of life improvements.
Yet the contrast with the downsides is sharp enough to shape a clear decision path. On the pro side, some families consistently highlight attentive staff, well-maintained common areas, and effective rehab services that helped loved ones regain or maintain function. On the con side, the most persistent warnings revolve around staffing levels, with reports of insufficient coverage, delayed med passes, and call bells not being answered promptly. Meal quality is another recurring concern, with many readers describing plates that feel lackluster or served cold, sometimes diminishing the overall sense of well-being for residents. The cultural and organizational shifts that accompanied ownership changes contribute to a third axis of risk: families worry about price increases, ambiguous contracts, and whether services promised at admission are delivered consistently over time. Taken together, these factors suggest that the best fit is a family that can actively verify daily care, pricing clarity, and staffing reliability through frequent visits and direct conversations with the facility leadership.
A practical decision framework follows from these insights. Start with a candid assessment of priorities: is consistent staffing and strong meal quality non-negotiable, or can flexibility around those issues be managed with vigilant oversight and proactive family involvement? During tours, look beyond the lobby and ask to meet the DON or administrator, request to shadow a shift, and observe call-bell responsiveness, hygiene practices, and how staff communicate with residents and families. Probe the admissions process for transparency about pricing, what is included, and how any adjustments are handled if funds or incomes change. Request sample bills from recent months to identify any recurring or surprising charges. Talk to multiple residents and families across different shifts to gauge whether the experience is stable or varies by time and wing. Finally, verify that rehabilitation services, therapy schedules, and medical coordination align with the specific needs of the loved one, especially in cases of cognitive or mobility impairment.
In the end, Western North Carolina Baptist Home offers a compelling combination of a compassionate caregiver culture, a clean and safe environment, and a robust rehab framework for residents who can engage with and benefit from structured, person-centered care. For families who prioritize trust in a nonprofit, community-oriented setting and who can conduct due diligence on pricing and staffing over time, the decision may tilt toward “stay” with targeted oversight rather than “move.” For those whose primary requirements are unwavering staffing consistency, premier meal quality, and transparent, straightforward billing, exploration of alternatives is prudent. The right choice hinges on whether the care team can be trusted to maintain attentiveness across all shifts and whether pricing remains predictable as needs evolve. In this landscape, due diligence becomes the decisive tool: visit, question, and observe, then chart a path that aligns with the resident’s medical needs, daily routines, and family capacity to stay engaged.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Western North Carolina Baptist Home, located in Asheville, NC, is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
Residents at this community can enjoy access to a beauty salon for all their grooming needs, as well as cable or satellite TV for entertainment purposes. Additionally, community-operated transportation is available to help residents travel to various locations within the area. A computer center is provided for those who wish to stay connected digitally.
Meals at the Western North Carolina Baptist Home are served in a spacious dining room with restaurant-style dining. The kitchenette allows residents to prepare light meals or snacks if desired. Housekeeping services ensure that living spaces are tidy and clean.
For recreational activities, residents have access to a fitness room and a gaming room where they can engage in physical exercise or socialize with each other. There is also outdoor space available, perfect for enjoying fresh air and taking leisurely walks. For those who enjoy reading, there is a small library on-site.
The community provides move-in coordination assistance for new residents and offers amenities such as private bathrooms and Wi-Fi/high-speed internet for convenience and comfort. Telephone services are also available.
In terms of care services, there is a 24-hour call system and supervision to ensure the safety of all residents. Assistance with daily tasks such as bathing, dressing, and transfers is provided by trained staff members. Medication management is offered to help residents stay on top of their prescriptions. The mental wellness program focuses on promoting emotional health among residents.
The Western North Carolina Baptist Home caters to individual dietary needs by offering diabetes diets and special dietary restrictions options for meals prepared and served by the staff members. Transportation arrangements can be made for non-medical purposes as well as trips to doctors' appointments.
Residents at this community have numerous opportunities for engagement through scheduled daily activities and resident-run programs. Concierge services are available to assist with any additional needs or requests. Fitness programs and planned day trips enhance overall well-being and provide enjoyable experiences.
With various amenities nearby, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, residents have easy access to a range of services and recreational activities.
In summary, the Western North Carolina Baptist Home is a vibrant assisted living community that offers a comfortable living environment with a variety of amenities and care services tailored to meet each resident's needs.
Western North Carolina Baptist Home is located at 213 Richmond Hill Drive, Asheville, NC 28806 in Buncombe County, North Carolina
Western North Carolina Baptist Home on seniors.fyi includes 3 photos including images showing landscaping, outdoors, nature, architecture, garden, pathway, trees, park, and more.
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Outdoors
Trees
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