Western North Carolina Baptist Home
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213 Richmond Hill Drive, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
The husband received professional care and therapy while at the facility, leading to a positive experience during recovery. Families found the staff at Western North Carolina Baptist Home to be very nice and accommodating. The facility was described as beautiful, well-kept, and clean, contributing to a pleasant environment. Residents had access to various activities, fostering engagement and social interaction among friends and family members. Overall experiences indicate that many feel it is one of the best places for serious care when needed.
The reviewer claims that WNC Baptist Retirement Home lied to them about pricing and used a "bait and switch" sales approach. The Administrator allegedly refused to show the contract supporting their position on pricing adjustments. The facility has reportedly bungled several doctor's appointments for the reviewer's mother, indicating poor organization and communication. The lack of voicemail and limited email access among staff suggests inadequate communication systems at the facility. The first reviewer expresses dissatisfaction with the overall experience, stating they are seeking a new facility due to outright deception and lies experienced at WNC BRH.Experiences at WNC Baptist Retirement Home: A Tale of Two Perspectives
The Western North Carolina Baptist Retirement Home (WNC BRH) has garnered mixed reviews from families and residents, lighting a spotlight on the contrasting experiences that can arise within assisted living facilities. In particular, one reviewer shared a troubling account regarding the admission process for their mother, raising serious concerns about the integrity of the institution's marketing practices and communication protocols.
This reviewer described an unsettling experience rooted in what they perceive as a deceptive "bait and switch" sales tactic employed by WNC BRH. They noted that during the admissions process, both the Marketing/Admissions director—acting essentially as a sales representative—and the Administrator assured them that their mother’s pricing would be adjusted to align with her limited income, with explicit guarantees that her meager savings would remain untouched. Unfortunately, upon receiving initial billing statements, it became clear that this commitment was not honored. The family found themselves facing charges $300 above what had been originally agreed upon.
Despite engaging in dialogue with the Administrator to seek clarification regarding these discrepancies, they were met with frustrating explanations and evasive responses. The Administrator claimed that adjustments in pricing would only take effect once their mother depletes her personal savings—a position directly opposed to what had been communicated initially. When pressed for documentation substantiating this revised stance, the Administrator could not provide any supporting material from their mother’s contract. This lack of accountability contributed to feelings of betrayal and distress for the family, who now felt misled during a particularly vulnerable time.
In addition to financial concerns, logistical issues further compounded this family's dissatisfaction. They recounted multiple instances where WNC BRH mishandled medical appointments for their mother, including a critical follow-up CT scan appointment which staff neglected to communicate effectively. Despite assurances made regarding transportation services available for residents seeking medical care outside of the facility, these claims appeared overstated due to repeated failures in execution. Compounding these frustrations was a noticeable lack of accessible communication channels—many staff members lacked voicemail capabilities or even reliable email access—making it difficult for families to resolve pressing issues promptly.
Conversely, another review highlighted a markedly positive experience from Mary Wiedenhaupt regarding her husband’s stay at WNC BRH following a severe neck injury. She praised the professionalism of both care and therapy teams who provided attentive treatment during his recovery period over 20 days at the facility. Mary expressed gratitude towards the staff's dedication and kindness toward residents and their families alike; stating emphatically that there was an atmosphere filled with genuine warmth and support among caregivers.
Mary’s review painted WNC BRH as not just a temporary solution but rather as an environment filled with compassion and attentive care—elements crucial when selecting an assisted living home under stressful circumstances involving health crises. While she acknowledged it may not replicate home life entirely due to institutional constraints typical of such facilities, she affirmed that it served as an excellent transitional option amidst significant challenges.
Similarly reflective sentiments were echoed by another couple who visited WNC BRH while searching for accommodations closer to homebase provisions available through similar retirement communities within Western North Carolina; noting aesthetics such as well-kept rooms alongside cleanliness standards upheld throughout common areas added positively towards overall impressions formed during tours conducted prior moving into senior housing situations altogether.
These contrasting narratives exemplify how individualized experiences can vary widely even within one establishment—a reminder emphasizing that every family's journey into assisted living is unique based on specific needs confronted along each path undertaken forward amid uncertainty surrounding health-related concerns affecting loved ones’ lives profoundly thereafter . As potential residents weigh options carefully selecting suitable communities catering personalized needs comprehensively ensuring trustworthiness remains paramount amongst stakeholders navigating complex dynamics inherent associated caregiving processes involved therein .
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Western North Carolina Baptist Home, located in Asheville, NC, is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
Residents at this community can enjoy access to a beauty salon for all their grooming needs, as well as cable or satellite TV for entertainment purposes. Additionally, community-operated transportation is available to help residents travel to various locations within the area. A computer center is provided for those who wish to stay connected digitally.
Meals at the Western North Carolina Baptist Home are served in a spacious dining room with restaurant-style dining. The kitchenette allows residents to prepare light meals or snacks if desired. Housekeeping services ensure that living spaces are tidy and clean.
For recreational activities, residents have access to a fitness room and a gaming room where they can engage in physical exercise or socialize with each other. There is also outdoor space available, perfect for enjoying fresh air and taking leisurely walks. For those who enjoy reading, there is a small library on-site.
The community provides move-in coordination assistance for new residents and offers amenities such as private bathrooms and Wi-Fi/high-speed internet for convenience and comfort. Telephone services are also available.
In terms of care services, there is a 24-hour call system and supervision to ensure the safety of all residents. Assistance with daily tasks such as bathing, dressing, and transfers is provided by trained staff members. Medication management is offered to help residents stay on top of their prescriptions. The mental wellness program focuses on promoting emotional health among residents.
The Western North Carolina Baptist Home caters to individual dietary needs by offering diabetes diets and special dietary restrictions options for meals prepared and served by the staff members. Transportation arrangements can be made for non-medical purposes as well as trips to doctors' appointments.
Residents at this community have numerous opportunities for engagement through scheduled daily activities and resident-run programs. Concierge services are available to assist with any additional needs or requests. Fitness programs and planned day trips enhance overall well-being and provide enjoyable experiences.
With various amenities nearby, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, residents have easy access to a range of services and recreational activities.
In summary, the Western North Carolina Baptist Home is a vibrant assisted living community that offers a comfortable living environment with a variety of amenities and care services tailored to meet each resident's needs.
Western North Carolina Baptist Home is located at 213 Richmond Hill Drive, Asheville, NC 28806 in Buncombe County, North Carolina
Western North Carolina Baptist Home on seniors.fyi includes 3 photos including images showing outdoors, landscaping, nature, trees, park, architecture, garden, pathway, and more.
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Outdoors
Trees
Nature
