Overall Review of StoneCreek Health and Rehab
common
19 reviews mention this
Staff are described as attentive
Residents frequently describe the staff as attentive, caring, and responsive.
Many reviews emphasize that staff members are professional, friendly, and attentive, including nurses, CNAs, and therapists who help with day-to-day needs and recovery. Several reviewers say questions were answered promptly and medical changes were communicated, and that staff took an interest in residents personally. A smaller set of negative reviews still mentions staffing problems, including unreturned calls or perceived dismissiveness, but the overall pattern leans toward responsiveness and care.
differentiator
7 reviews mention this
Therapy support stands out
Physical, occupational, and speech therapy are a consistent focus in reviews.
Multiple reviewers describe strong therapy involvement, including physical therapy and coordinated occupational or speech therapy. Some families say their loved ones met goals and improved while receiving therapy and daily assistance. There are also complaints where residents felt therapy and medical follow-up were not handled correctly, especially around diagnosis and timing, but therapy staffing is still repeatedly discussed.
common
10 reviews mention this
Cleanliness is a recurring point
Reviews repeatedly connect the experience to how clean the facility feels.
A number of reviews praise cleanliness and note the absence of unpleasant odors, along with a facility that looks clean and maintained. Others raise serious cleanliness concerns, including reports of unclean rooms or hygiene problems and examples involving fecal matter or urine-soaked conditions. Taken together, residents and families see cleanliness as a major factor—sometimes as a strength, and sometimes as a reason for urgent concern.
common
9 reviews mention this
Dining quality draws strong reactions
Dining quality is discussed often, with praise and sharp criticism.
Several reviewers describe meals as delicious, hot, tasty, or served at consistent times, and one mentions restaurant-style service and the use of regular dishes. Other reviews complain that food was institutional, poorly prepared, unhealthy, or worse than what they experienced at a hospital. At least one review ties meal quality to overall satisfaction, while others connect food issues with dissatisfaction about care more broadly.
caveat
10 reviews mention this
Care consistency concerns come up
Some reviews describe lapses in daily care and communication.
While many people report good support, several negative reviews describe breakdowns in care consistency, such as problems on night shift, delayed or missing medication, and staff not being reachable during weekends. Other complaints cite hygiene and bathing issues, with reports that showers were missed for long stretches or that someone went without attendants. Some families also describe equipment or safety concerns and resulting injuries, which led them to seek care elsewhere.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Asheville Regional (9 miles away)
Comprehensive on-site care with 24/7 nursing and a wide range of amenities.
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