The Laurels Of Greentree Ridge

Pros

• The staff at the facility is very friendly and took good care of the residents, even amidst staffing shortages.
• Physical therapy and occupational therapy teams received high praise for their quality of care.
• Many family members appreciated the communication from most nurses, who freely shared information about their loved ones.
• The facility fosters a "family" feel that residents and families found comforting.
• A resident found the variety of activities available to be impressive and enjoyed participating in them during their stay.
• The nursing staff, CNA staff, activities director, and social worker worked hard to meet the needs of residents and ensure positive outcomes during rehabilitation.
• One reviewer expressed gratitude for being offered an opportunity to return as a volunteer after their experience at the facility.

Cons

• The facility does not admit anyone straight in for long-term care and the staff lacks compassion and helpfulness.
• The food is terrible, often served cold, and residents have complained about its quality.
• The bathrooms are dirty, and rooms are not cleaned promptly, leading to an unsatisfactory environment.
• Staff shortages negatively impact the care received by residents, causing a decline in health for some patients.
• There were issues with communication regarding medication and treatment explanations, which left family members feeling defensive.
• Residents experienced neglect during necessary medical procedures where no family contact was made beforehand.
• Delays in providing promised showers highlight poor attention to basic patient care needs.
• Inventory of personal belongings was mishandled, resulting in personal items being lost or stolen.

Review

The reviews about the Laurels of GreenTree Ridge depict a complex picture of a facility that has elicited a wide range of experiences among its residents and their families. A common theme emerges concerning the staffing levels, which appear to be insufficient, leading to various challenges in patient care. Many reviewers express frustrations regarding delayed responses from staff when trying to gather information or address concerns, particularly evident in one instance where a family struggled to receive clear answers about long-term care admissions. This lack of communication was perceived as a significant shortcoming, dampening trust in the administration's ability to manage conditions appropriately.

Despite these issues with communication and administrative processes, there are several glowing remarks highlighting the care provided by on-the-ground staff members. Numerous reviewers commend nurses and CNA staff for their compassion and dedication towards residents, particularly noting their efforts despite being overworked due to staffing shortages. One reviewer specifically mentioned how updates were consistently provided to both residents and families about their loved ones' progress, reflecting an appreciation for transparent communication at the individual care level.

Yet another stark contrast arises concerning the quality of food served within the facility. Several reviews harshly criticize the meals offered—describing them as unpalatable, cold, or poorly prepared—which contributed significantly to some residents’ declining health during their stay. One family even resorted to bringing home-cooked meals for their loved one due to dissatisfaction with what was provided. This not only raises concerns regarding dietary needs but also speaks to a broader issue of overall resident satisfaction.

Cleanliness within personal spaces also emerged as an area needing improvement across multiple accounts. Residents' rooms reportedly remained uncleaned for extended periods, indicating systemic oversights that should be promptly addressed by management. For example, one family recounted having to clean up after their loved ones due to lapses in housekeeping—raising questions about routine sanitization protocols especially critical in healthcare settings.

Amidst these adverse experiences came accounts of positive interactions between rehabilitation teams and patients. The physical therapy (PT) and occupational therapy (OT) departments received high praise for effectively guiding patients through recovery processes while creating an engaging environment filled with varied activities aimed at fostering patient involvement despite challenges like pain or mobility restrictions.

In summary, while some aspects such as compassionate staff interactions and effective rehabilitation services provide redeeming qualities at Laurels of GreenTree Ridge, significant areas such as administrative responsiveness, nutrition services, cleanliness standards, and overall management practices require urgent attention and reform. The spectrum of reviews ultimately reveals a need for balance: honoring dedicated frontline staff efforts while addressing structural shortcomings that hinder optimal resident care experiences in this facility.

Physicians

• Cancer Centers of North Carolina (0.5 miles)
• Mission Health (0.5 miles)
• Asheville Eye Associates (0.6 miles)
• Clinic (0.7 miles)
• Cataloochee Dental Group-Asheville (1.3 miles)
• Forest Dermatology (1.8 miles)
• Carolina Hand Surgery (1.8 miles)

Restaurants

• Hillman Beer (0.6 miles)
• Apollo Flame Bistro (0.7 miles)
• Juicy Lucy's Burger Bar and Grill (0.8 miles)
• Corner Kitchen (0.8 miles)
• El Chapala (1.2 miles)
• Highland Brewing Company (1.9 miles)
• Biscuit Head (1.9 miles)

Cafes

• Starbucks (1 miles)
• Vortex Doughnuts (2.5 miles)
• Starbucks (2.5 miles)
• Pollen (2.8 miles)
• Green Sage Cafe Downtown (2.8 miles)
• High Five Coffee (2.8 miles)
• Taco Billy (2.9 miles)

Pharmacies

• Ingles Market (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Blue Ridge Pharmacy (2.6 miles)
• Blue Ridge Long Term Care Phrm (2.9 miles)
• Ingles (2.9 miles)
• Good Neighbor Pharmacy (3.2 miles)

Hospitals

• Mission St Joseph's (1.3 miles)
• Mission Hospital Operating Room (1.6 miles)
• Highland Hospital (4.1 miles)
• Mission Childrens Hospital (4.6 miles)

Parks

• Memorial Stadium (2.1 miles)
• Blue Ridge Parkway (2.5 miles)

Places of Worship

• St John's Episcopal Church (2.9 miles)
• Biltmore Baptist Church (5.4 miles)

Theaters

• Cinemark (3.3 miles)