Premier Home Health Care - Asheville

Pros

• Premier Healthcare is described as fantastic all around.
• The in-home visits and office staff are highly praised.
• The team is described as going above and beyond.
• The reviewer is truly blown away by the care.
• The grandmother loves the help she has been receiving.

Cons

• There was no one available to provide a ride home, despite assurances.
• The on-call operator claimed there were no staff available on weekends.
• They were told to schedule the ride in advance, which was not feasible given unknown discharge timing.
• Mitch assured availability, but the operator had no idea about that.
• Ultimately, the patient had to take an Uber due to lack of transportation arrangements.

Review

Premier Healthcare has left a remarkably positive impression through the care provided to a beloved family member and through the warmth and responsiveness of its office team. The overall experience has been one of reassurance and gratitude, centered on the well-being of a 90-year-old grandmother who lives with the support of in-home visits and a friendly, capable office staff. In every interaction, the sense is that the people behind Premier Healthcare are genuinely invested in the health and comfort of their patients and families.

The core of the praise rests on the in-home care itself. The reviewer highlights the in-home visits as a standout feature, delivering care that feels consistent, thoughtful, and diligent. There is a clear sense that the care team approaches each visit with competence and a genuine concern for a senior patient's day-to-day needs. The positive energy is not limited to clinical tasks; it extends to the overall impression of how the grandmother is cared for - every visit contributing to a rhythm of support that the family can rely on. The reviewer expresses profound appreciation for the people involved, suggesting that the level of care is something you would hope to find for a loved one, and it has clearly made a meaningful difference.

Equally important in this portrayal is the demeanor and responsiveness of the office staff. The reviewer describes the team - "the ladies and gentlemen" they've spoken with - as exemplary, expressing satisfaction with how they've been treated and how attentive they have been to the family's needs. It's evident that the office staff are not only administratively capable but also genuinely caring, going above and beyond what might be expected. The sentiment is that this is more than routine care; it's a compassionate approach to supporting not just the patient but the entire family. The grandmother herself is depicted as thriving under the help she's receiving, which reinforces the sense of trust and gratitude that characterizes the overall experience.

However, even in the midst of such high praise, a practical hiccup surfaces that tempers the otherwise flawless impression. The reviewer recounts a weekend discharge from the hospital where the plan for transportation did not unfold as hoped. With the office closed for the weekend, the on-call operator revealed there was no one available to provide a ride home, insisting that there aren't people who wait around for such tasks and suggesting that scheduling in advance isn't feasible. This response stands in stark contrast to the assurance the reviewer had previously received. They express disbelief at the operator's stance, especially given the uncertainty surrounding hospital discharge timing and date, which are inherently unpredictable and not something you can easily schedule ahead of time.

The discord is sharpened by a specific assurance from Mitch, who apparently had told the reviewer there would be a transportation solution ready when needed. Yet the on-call operator appeared unaware of any such arrangement. The disconnect between what was promised by a member of the Premier Healthcare team and what the on-call staff communicated underscores a significant gap in coordination. In the end, the reviewer had to depend on an alternative option - Uber - to get home from the hospital. This outcome underscores how critical seamless logistical support is to the patient and family experience, especially in moments surrounding discharge when timing and availability can be everything.

Despite this transportation setback, the overall experience remains overwhelmingly positive because the caregiving itself is so strong. The high-quality, attentive in-home care and the consistent, friendly support from the office create a strong foundation of trust. The caregiver team's dedication and the grandmother's evident appreciation for the help she receives are powerful reminders of why this service exists and why it matters to families facing the challenges of aging and medical transitions. The incident with the weekend ride, while unfortunate, does not erase the appreciation for the everyday care that Premier Healthcare provides.

Looking ahead, the reviewer's message suggests a hopeful call for practical improvements that would elevate the entire experience even further. Ensuring reliable transportation coordination, particularly on weekends, would align the promises spoken by staff like Mitch with the realities of on-call operations. Strengthening communication between the office and on-call teams could prevent future gaps that undermine the patient's discharge planning and safety. When these logistics align with the proven strength of in-home care and the outstanding personal care from the office staff, Premier Healthcare appears well-positioned to deliver an even more seamless and secure experience for families navigating complex care needs.

This part of Asheville, North Carolina offers a range of amenities that would cater well to senior living. With multiple physicians and clinics within close proximity, medical care is easily accessible. There are also several pharmacies nearby for prescription needs. The area boasts a variety of restaurants and cafes, providing plenty of dining options. In terms of healthcare facilities, there are hospitals in the vicinity as well. Additionally, parks and theaters offer recreational opportunities for leisure activities. Places of worship are also available for spiritual needs. Overall, this neighborhood provides a convenient and diverse environment for seniors looking to settle down in Asheville.

Physicians

• Clinic (0.2 miles)
• Asheville Eye Associates (0.2 miles)
• Mission Health (0.3 miles)
• Cancer Centers of North Carolina (0.3 miles)
• Cataloochee Dental Group-Asheville (1 miles)
• Forest Dermatology (1.3 miles)
• Biltmore Plastic Surgery (1.7 miles)

Pharmacies

• Ingles Market (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.8 miles)
• Blue Ridge Pharmacy (2.8 miles)
• Ingles (2.9 miles)
• Blue Ridge Long Term Care Phrm (3 miles)
• Walgreens (3.4 miles)

Restaurants

• Juicy Lucy's Burger Bar and Grill (0.9 miles)
• Apollo Flame Bistro (1.1 miles)
• Hillman Beer (1.4 miles)
• Corner Kitchen (1.6 miles)
• Highland Brewing Company (1.8 miles)
• El Chapala (1.9 miles)
• Biscuit Head (2.7 miles)

Hospitals

• Mission St Joseph's (1 miles)
• Mission Hospital Operating Room (2.4 miles)
• Mission Childrens Hospital (4.8 miles)
• Highland Hospital (4.8 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2 miles)
• Vortex Doughnuts (3.2 miles)
• Green Sage Cafe Downtown (3.6 miles)
• Pollen (3.6 miles)
• High Five Coffee (3.6 miles)
• Taco Billy (3.7 miles)

Parks

• Blue Ridge Parkway (2.1 miles)
• Memorial Stadium (2.9 miles)
• Lake Julian Park (5.1 miles)

Theaters

• Cinemark (2.8 miles)

Places of Worship

• St John's Episcopal Church (3.2 miles)
• Biltmore Baptist Church (5.2 miles)