17 Euclid Boulevard, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
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The staff are kind, compassionate, and able to tell how the residents are doing without prompting. The smaller facility size allows staff to truly know each resident. They communicate regularly with families, providing status updates and peace of mind about loved ones' safety. Families are incredibly satisfied with the level of care provided at Haywood House. The staff and management are helpful and have proven to be better than the previous facility. The staff are caring, creating a loving and caring home for residents. The facility has loving and caring staff and wonderful residents. The staff are amazing and caring, and the environment is described as a loving place to be.
Medication errors and verbal/mental abuse of residents and staff are reported. The back of the building flooded on the 3rd floor in 2015?2016, described as a mess and unsafe. Laundry items frequently go missing; clothes reportedly had to be washed in a dark, dungeon-like area. The facility is described as piss-poor care with little to no staff and supplies. Some reviews claim the staff are dangerous. A resident's mattress was replaced with a soiled foam pad, with no satisfactory explanation; a formal complaint and violations followed. There were multiple falls and hospital visits, indicating inadequate monitoring and staffing. The administration is labeled dishonest, with refunds not paid and belongings lost, plus poor communication. The facility is dirty, residents wander into other rooms, belongings go missing, and there are no activities or outside time.There is a deeply mixed portrait painted by people who have interacted with Haywood House over the years. On one hand, some families describe a warm, smaller facility where staff can know residents personally and where communication with loved ones feels steady and reassuring. On the other hand, a substantial number of accounts raise serious red flags about safety, cleanliness, staffing, and accountability. Taken together, the remarks reveal a facility whose reputation depends very much on who you ask, when you visited, and which part of the building or service you experienced.
Several reviewers recall troubling episodes from years past that have left lasting impressions. Complaints range from unsafe building conditions to systemic issues with care delivery. One reviewer recalls a time when the back of the building was opened in 2015?2016, with rooms that reportedly flooded on the third floor, creating a chaotic and frightening environment. There are persistent allegations of medication errors, verbal and mental abuse toward residents, and laundry problems - clothes disappearing and residents having to wash in dim, intimidating spaces. Another person recounts burnout and fear tied to understaffing, describing a setting where staff seemed overwhelmed and residents were not consistently supervised or protected from hazards.
The most serious critiques focus on safety and quality of care. Several families describe residents who suffered falls, injuries, or delays in receiving appropriate attention, including a case where a sister's wheelchair-bound relative experienced multiple falls and an injury that was not promptly addressed. There are reports of unsanitary conditions - beds, mattresses, and rooms that were not properly maintained, with some complaints pointing to a mattress replacement made with soiled foam. In at least one instance, complaints were filed with state authorities, with the facility cited for deficiencies and violations related to cleanliness, room management, and overall safety. Financial and administrative concerns also surface in some reviews, including reports of delayed refunds, missing clothing, and other items, all of which amplify the distress families feel when a loved one's care may be compromised.
Despite the gravity of these concerns, other reviews offer a contrasting experience. A number of commenters praise Haywood House as a place with caring, compassionate staff who can communicate clearly with families and provide regular updates. They emphasize the advantages of a smaller, more intimate setting where staff members reportedly know each resident well and can speak to their well-being without needing to be prompted. These supporters highlight positive interactions, a welcoming atmosphere, and a sense of genuine concern for residents' welfare. Some add that, within the staff's perspective, the facility has shown improvements or has managed to attract dedicated workers who care deeply about the people living there.
There is also nuance around staff dynamics and administration. Several reviews point to excellent care from some employees and supportive, responsive management, while others accuse leadership of dishonesty or mismanagement, including delayed refunds and lost belongings. A recurring thread is the tension between commendations for individual caregivers who go the extra mile and broader complaints about systemic issues such as staffing shortages or inconsistent monitoring. A few lines even note the presence of staff who are proud of their work, while others describe a culture where some employees feel unsupported or unfairly treated, which complicates the overall trust families place in the facility.
Looking across these narratives, a pattern emerges: Haywood House is not monolithic in the experiences it affords. For some families, the facility represents a reliable home-like environment where residents are cared for with kindness and where communication with loved ones is steady and transparent. For others, the same facility represents real danger and disappointment - persistent concerns about inadequate supervision, care quality, and responsiveness, compounded by instances of administrative friction and questions about how concerns are addressed by leadership. The spectrum suggests that improvements - and perhaps stronger oversight - are essential to ensure every resident's safety and dignity, no matter who visits or which staff member is on duty.
In contemplating a future with the facility, readers are reminded to weigh both the heartfelt praise and the grave concerns that exist within these accounts. Prospective families are advised to perform due diligence: visit in person, meet multiple staff members, review recent inspection reports, and ask detailed questions about staffing levels, nurse availability, medication administration, fall prevention, and how belongings are tracked and returned. The experiences shared here underscore the importance of robust oversight, consistent staffing, and a culture of accountability that puts residents' safety and well-being first - whether Haywood House reopens or continues to operate - and to ensure that care standards rise above the variability reflected in these reviews.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Haywood Heights Family Care Home in Asheville, NC is a warm and inviting board and care home that provides personalized care for its residents. Our fully furnished home offers a comfortable and cozy environment, with amenities such as a dining room, garden, outdoor space, and Wi-Fi/high-speed internet access.
At Haywood Heights, we prioritize the well-being and comfort of our residents. Our dedicated staff is available to assist with activities of daily living, including bathing, dressing, and transfers. We also provide coordination with health care providers, medication management, and assistance with special dietary restrictions such as diabetes diets.
In addition to our attentive care services, we offer engaging activities to promote socialization and overall well-being. Residents can enjoy scheduled daily activities tailored to their interests and abilities.
Convenience is important to us at Haywood Heights. Our location boasts numerous nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. We also offer transportation arrangements for medical appointments.
Your loved one's comfort and happiness are our top priorities at Haywood Heights Family Care Home. Come visit us today to see why we are the perfect choice for assisted living in Asheville.
Haywood Heights Family Care Home is located at 17 Euclid Boulevard, Asheville, NC 28806 in Buncombe County, North Carolina
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