Information last verified:
17 Euclid Boulevard, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
The staff are kind, compassionate, and communicate how residents are doing without being asked. The facility's smaller size enables staff to truly know each resident. Families feel at ease knowing their loved ones are safe in their care. The staff and management are helpful and have proven to be much better than the previous facility. Great staff and wonderful residents make Haywood House a loving, caring home. Jopaz did great.
The facility is described as piss-poor care with no staff and no supplies, making it dangerous. There are reports of ongoing medication errors and verbal and mental abuse toward residents and staff. The back of the building reportedly flooded on the third floor, and laundry items frequently went missing. The facility is dirty, with residents wandering into other people's rooms and belongings disappearing. The administration is described as dishonest, with delayed refunds and lost clothing, and some injuries left untreated. There is insufficient staff, with rude behavior and frequent resident falls due to lack of supervision. Reviewers claim residents suffered serious injuries, including wounds not properly treated. Some say the facility should be shut down.Haywood Heights Family Care Home in Asheville is best suited for families seeking a small, intimate setting where staff can know residents personally and where care feels more homelike than hospital-like. The facility’s compact size is cited positively by those who point to closer staff-resident relationships, easier family communication, and a sense that staff can observe subtle changes in a resident’s condition. This may work well for a resident who does not require around-the-clock nursing oversight, and for families who prioritize warm interactions and regular updates over high-volume programming. However, this environment is not ideal for anyone who demands robust medical supervision, rigorous safety monitoring, or a flawless safety record.
Those weighing alternatives should consider whether a larger, better-staffed community with on-site nursing and more structured safety protocols might better fit their needs. In Asheville, options that offer 24/7 licensed nursing, more formal activity programming, and stronger QA processes could be preferable for residents with complex medical needs, frequent medication management requirements, or a history of falls. Families facing high risk of wandering, behavioral challenges, or wounds requiring frequent care will likely want to pursue facilities with proven, consistent nursing presence and clearer accountability. For memory care or more intensive supervision, memory-care dedicated facilities may offer a safer fit.
On the plus side, the strongest recurring positives center on caregiver warmth and resident rapport. Several reviews highlight staff who are described as kind, compassionate, and genuinely invested in residents’ well-being. In the small setting, families appreciate regular status updates and a sense that staff know the residents well, which can translate into more personalized attention and quicker recognition of changes in health or mood. These interpersonal strengths are meaningful when the goal is to maintain dignity and comfort, and they can offset some frustrations associated with a sparse activity calendar or limited outdoor time, provided safety standards remain solid and complaints are promptly addressed.
Yet the weight of the negatives is substantial and cannot be dismissed. Multiple accounts allege serious gaps in safety and care, including medication management concerns, unresolved injuries, and even claims of bodily harm or neglect. Reports of frequent falls, unsanitary conditions, and rooms that were not kept orderly raise red flags about whether staff supervision and caregiver-to-resident ratios are sufficient. Instances of missing clothes, belongings, or personal items erode trust and suggest lax enforcement of basic housekeeping and accountability. When these issues surface alongside accusations of poor communication or delayed problem resolution, the overall risk calculus shifts decisively toward caution.
Practical due-diligence steps are essential before choosing Haywood Heights. Prospective families should request recent state survey results, incident and injury logs, and a transparent staffing schedule, especially the presence and hours of licensed nurses and on-call physicians. Tours should include conversations with current residents and families about how often they receive updates, how quickly calls are returned, and whether complaints have led to meaningful changes. Inspect living spaces for cleanliness, assess the quality of meals, and review the facility’s policies on refunds and lost belongings. If these checks reveal sustained staffing, cleanliness, and accountability standards, Haywood Heights can be a viable choice; if not, alternatives with clearer accountability and stronger medical oversight deserve serious consideration.
In short, Haywood Heights offers a compelling option for households prioritizing a small, personable setting with frequent family communication. The decision hinges on whether the resident can thrive with limited on-site medical oversight and a proven track record of safety and reliability. For families unconvinced by the balance of warmth against documented safety concerns, it is prudent to explore other Asheville communities that demonstrate stronger staffing consistency, cleaner environments, and a more transparent approach to caregiving. The right pick will align both the emotional needs of the resident and the essential safeguards that protect health, safety, and dignity.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Haywood Heights Family Care Home in Asheville, NC is a warm and inviting board and care home that provides personalized care for its residents. Our fully furnished home offers a comfortable and cozy environment, with amenities such as a dining room, garden, outdoor space, and Wi-Fi/high-speed internet access.
At Haywood Heights, we prioritize the well-being and comfort of our residents. Our dedicated staff is available to assist with activities of daily living, including bathing, dressing, and transfers. We also provide coordination with health care providers, medication management, and assistance with special dietary restrictions such as diabetes diets.
In addition to our attentive care services, we offer engaging activities to promote socialization and overall well-being. Residents can enjoy scheduled daily activities tailored to their interests and abilities.
Convenience is important to us at Haywood Heights. Our location boasts numerous nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. We also offer transportation arrangements for medical appointments.
Your loved one's comfort and happiness are our top priorities at Haywood Heights Family Care Home. Come visit us today to see why we are the perfect choice for assisted living in Asheville.
Haywood Heights Family Care Home is located at 17 Euclid Boulevard, Asheville, NC 28806 in Buncombe County, North Carolina
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