121 Richland Street, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
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SCW provided fantastic service during installation and stayed on the phone until everything worked. SCW is helpful, available, and goes the extra mile every time. Their cameras and DVRs simply work reliably. SCW offers tailored guidance and didn't pressure to buy higher-end options when not needed. Andrew Murfey and the support team spent substantial time solving complex compatibility issues. SCW staff are skilled, patient, kind, and understanding. The customer service at SCW is outstanding. SCW resolves issues promptly, including remote fixes. SCW's tech support is outstanding and sales go beyond expectations. After-sale support from SCW goes above and beyond; the products are durable and reliable.
They note the downside of having to buy new mounting boxes at about $40 each, and that the 3/4-inch cabling opening of the new boxes is incompatible with the old 1/2-inch boxes. They express a desire for weekend tech support, implying current support availability is lacking. They feel there was insufficient or no explanation provided on the wiring requirements for the system. They state that online product descriptions do not reveal the level of customer service. They mention compatibility problems with older cameras when upgrading to newer technology.SCW and its security ecosystem consistently earn high praise from a broad base of customers who rely on their products and people to keep properties safe and systems running smoothly. Across multiple years and a variety of installations, the common thread is an exceptional level of service that begins the moment a question or a problem arises and often continues long after a sale is completed. Reviewers note that the company's team is not only knowledgeable about cameras, DVRs, and network integration, but also patient, approachable, and genuinely invested in helping customers get the right solution rather than pushing for a pricey upgrade. This combination - reliability in hardware and reliability in support - appears to be the core value SCW delivers.
A standout theme is the hands-on, client-first approach during installations and post-sale troubleshooting. One reviewer describes a new NVR installation led by a volunteer who was guided by SCW staff over the phone until every feature worked correctly. The customer describes the service as fantastic and unusually patient, a level of support that's increasingly rare. In another thread, a longtime customer recounts how a veteran member of the SCW team, Andrew Murfey, spent a long session diagnosing compatibility issues between legacy cameras and a new Admiral-series NVR, patiently adjusting IP ranges and ensuring all 16 cameras talked to the new hardware. The outcome was a working system without forcing an expensive upgrade, and the customer's gratitude for the time and expertise is palpable.
The spirit of helpfulness extends across the sales and technical teams. Several reviewers highlight the balance SCW strikes between recommending the right product and avoiding hard sells on premium options. For example, when discussing the Admiral vs. Admiral Pro, the company's guidance was that the technology is broadly similar and that the customer did not need more drive bays. This thoughtful approach reinforces trust: SCW is seen as a partner who helps customers match the right tools to the job rather than maximizing profits. Long-term supporters repeatedly mention specific individuals - account managers, sales staff, and tech support specialists - who become familiar faces and reliable points of contact, reinforcing a sense of continuity and personal care.
Loyalty and trust are reinforced by a steady stream of success stories that speak to durability, support, and practical problem-solving. A reviewer who has been with SCW since 2014 notes how products have improved while maintaining reliability, praising the superior technical support that makes the difference when complex issues arise. Another customer with a 13-year-old system describes the upgrade to cutting-edge 4K cameras as a major leap in nighttime clarity, even as they note practical misalignments like mounting box compatibility and cabling openings, which are accepted trade-offs for a high-performance result. The sentiment is clear: SCW's products are rugged and valuable, and the company stands behind them with a level of service that many competitors do not match.
Support excellence is repeatedly described as outstanding and versitile. Reviewers recount instances of remote troubleshooting that quickly restore operation, often after the customer acknowledges causing an issue themselves. In one case, a system outage was fixed remotely, described as fast and easy, while another highlighted the willingness of the sales and technical teams to stay on the line and walk through adjustments until the system was stable. The depth of knowledge is vividly illustrated by accounts of technicians and account managers going beyond ordinary assistance - sharing inside tips, providing direct contact numbers, and coordinating with insurers or third parties when needed. A dedicated sales contact, Graham Neblett, stands out for his accessibility and practical help, including providing his cell number to assist with insurance documentation and claims when disaster struck.
Customers also speak to the tangible, real-world value SCW provides. A story about a lightning strike that devastated multiple devices underlines the durability and reliability of the equipment and the peace of mind SCW's support can bring during an insurance claim process. The reviewer credits the technical team for diagnosing the damaged DVR after the strike and credits a specific account manager for flexibility and knowledge that helped ensure a replacement system arrived on time. Other reviews emphasize the practical reality of owning SCW systems: "common sense" operation, support that can even pause and fix issues on a customer's computer remotely, and the confidence that comes from knowing the same capable team will be there for future needs.
Despite the overwhelmingly positive tone, some reviewers also express a desire for ongoing improvements, such as weekend technical support. One customer notes that having weekend availability would be a welcome enhancement, reflecting a realistic wish list from professional users who operate on tight timelines or in critical environments. Even this feedback comes framed within appreciation for the company's core strengths and a clear belief that SCW's leadership is listening and responsive to customer needs.
In sum, the collective voice surrounding SCW is one of unwavering satisfaction grounded in high-quality hardware and, perhaps even more significantly, in people who genuinely care about getting it right for their customers. The anecdotes - long-standing relationships, careful product recommendations, hands-on troubleshooting, rapid remote fixes, and a willingness to go above and beyond to support claims and replacements - paint a picture of a company that treats its customers as partners. For many, SCW isn't just a vendor of surveillance equipment; it's a trusted ally in choosing, deploying, and maintaining security systems that operate reliably day in and day out.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westside Assisted Living B in Asheville, NC is a comfortable and convenient community offering board and care home services. Our fully furnished facility provides a cozy atmosphere where residents can feel right at home. With amenities like a dining room, garden, and outdoor space, residents have plenty of options to relax and socialize.
Our dedicated staff takes care of housekeeping services to maintain a clean and tidy environment for our residents. We also offer move-in coordination to ensure a smooth transition for those joining our community. Residents can stay connected with friends and family through telephone services and Wi-Fi/high-speed internet access.
We understand the importance of providing excellent care to our residents. Our trained staff assists with daily activities like bathing, dressing, and transfers. We work closely with health care providers to coordinate medical needs effectively. For those with diabetes or special dietary restrictions, we provide personalized meal preparation and service that meets their specific needs.
Transportation is made easy with our arrangement for medical appointments, ensuring residents can easily access the healthcare they require. Additionally, there are plenty of dining options nearby as well as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals – offering convenience and variety for our residents.
At Westside Assisted Living B in Asheville, NC, we strive to create an inclusive and engaging community for our residents. Scheduled daily activities keep them entertained and stimulated while fostering social connections among peers.
Westside Assisted Living B is located at 121 Richland Street, Asheville, NC 28806 in Buncombe County, North Carolina
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