121 Richland Street, Asheville, NC 28806
For more information about senior living options: (844) 490-3973
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SCW provides fantastic service. They are helpful, available, and go the extra mile every time. Their cameras and DVRs just work. The tech support is outstanding. The sales and support teams are friendly, knowledgeable, and responsive. SCW backs its products with lifetime support. Brandt Petrie is an outstanding, knowledgeable, and helpful resource. Installations are handled by patient, professional staff. SCW's pre- and post-sales support is top-notch. The equipment is high quality, durable, and reliable. They resolve issues quickly, including remote fixes. SCW is a customer-focused company with excellent service.
They note that upgrading to newer cameras requires buying new mounting boxes at about $40 each, since the old boxes aren't compatible. They lament that there is no weekend tech support. They describe ongoing issues with accessing cameras due to plugin and browser compatibility and feel support did not resolve these problems for years, eventually needing to buy a new camera. They were informed after payment that some cameras were out of stock, leading to a partial shipment. They recount an order-shipping glitch that left part of a large order undelivered for years, though it was eventually addressed with an apology and replacement.Westside Assisted Living B in Asheville, NC is best suited for operators and leadership teams that prize rock-solid security technology paired with exceptional, ongoing support. The vendor behind the reviews builds its reputation not on flashy hardware alone but on hands-on, lifetime assistance that keeps systems current and functioning. For a campus with multiple buildings, outdoor space, and resident safety as a daily workflow, this translates into fewer outages, faster problem resolution, and a predictable path from installation through routine maintenance. This is a partner-oriented option that rewards facilities willing to engage with a single, reliable vendor rather than juggling multiple contractors.
Those who should consider alternatives are primarily price-driven buyers or programs that demand 24/7 on-site responsiveness as a non-negotiable. A few reviews note gaps in weekend support and occasional delays or contingencies around replacements, which can be meaningful for 24/7 operations or properties without easy access to remote troubleshooting. For communities expecting aggressive upsell tactics, or those preferring hardware-first, low-friction purchases with minimal ongoing involvement, other vendors offering lower upfront costs or simpler service models may be more comfortable.
The strongest positives - exceptional pre- and post-sale guidance, durable equipment, and free lifetime technical support - are what most offset the drawbacks. The consistent capability to diagnose and fix issues remotely reduces staff downtime and agent-on-site time, which is especially valuable in a senior-living setting where IT resources are often shared with daily care duties. Long-tenured customers report equipment that lasts many years and a support team that remains engaged long after the sale, underscoring a value proposition that compounds over time. When problems arise, the same team that guided the purchase is there to troubleshoot, sometimes resolving issues caused by user error without pressuring additional purchases.
Evidence across dozens of reviews points to a service culture that emphasizes listening, deep product knowledge, and practical problem solving. Clients recount installers and sales staff who map sites, discuss field of view, and design systems that align with real-world layouts. The tech team is repeatedly praised for quick remote fixes, accessible human support, and documentation that walks users through configuration. Notably, customers highlight single-point accountability - Brandt Petrie and colleagues are cited as especially helpful - along with a consistency that makes purchases feel like a true long-term partnership rather than a one-off transaction.
For a campus like Westside, these capabilities translate into tangible safety and operational benefits. The ability to generate precise site plans, overlay field-of-view guidance, and then deploy scalable upgrades fits the needs of a growing assisted-living environment. Reviews describe systems that once installed can assist with resident and staff safety, with video quality capable of identifying and documenting incidents for authorities when necessary. The fact that lifetime support continues to apply across upgrades adds a layer of financial and practical predictability that is rare in the security space, an important consideration for budget-conscious operators managing multiple buildings.
The practical conclusion is clear: for Westside, this vendor represents a strong, credible match when the objective is reliable, high-quality surveillance married to robust after-sales support. The key trade-off is between higher upfront investment and the peace of mind that comes with lifetime technical assistance, remote troubleshooting, and hands-on willingness to design and adjust the system over time. If the campus can tolerate occasional weekend gaps and is prepared to lean into a collaborative, long-term vendor relationship, the returning value - improved uptime, staff efficiency, and defensible safety outcomes - outweigh the drawbacks. Start with a structured site assessment, insist on a dedicated account manager, and plan for a staged rollout that leverages the vendor's strengths in planning, support, and scalable growth.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westside Assisted Living B in Asheville, NC is a comfortable and convenient community offering board and care home services. Our fully furnished facility provides a cozy atmosphere where residents can feel right at home. With amenities like a dining room, garden, and outdoor space, residents have plenty of options to relax and socialize.
Our dedicated staff takes care of housekeeping services to maintain a clean and tidy environment for our residents. We also offer move-in coordination to ensure a smooth transition for those joining our community. Residents can stay connected with friends and family through telephone services and Wi-Fi/high-speed internet access.
We understand the importance of providing excellent care to our residents. Our trained staff assists with daily activities like bathing, dressing, and transfers. We work closely with health care providers to coordinate medical needs effectively. For those with diabetes or special dietary restrictions, we provide personalized meal preparation and service that meets their specific needs.
Transportation is made easy with our arrangement for medical appointments, ensuring residents can easily access the healthcare they require. Additionally, there are plenty of dining options nearby as well as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals – offering convenience and variety for our residents.
At Westside Assisted Living B in Asheville, NC, we strive to create an inclusive and engaging community for our residents. Scheduled daily activities keep them entertained and stimulated while fostering social connections among peers.
Westside Assisted Living B is located at 121 Richland Street, Asheville, NC 28806 in Buncombe County, North Carolina
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