Westside Assisted Living - B

Pros

• The staff are patient, caring, and take the time to know residents.
• A supervisor provides needed information promptly when questions arise.
• The sister spoke highly of her home and the caregivers during the visit.
• The staff and caregivers are appreciated for taking care of residents.
• The facility is regarded as one of the best, with residents who feel like family.
• The houses are clean, well-maintained, and the management is excellent.
• Since the new management took over, there have been significant improvements and residents are well cared for and happy.
• A brand-new clinical management team has made improvements and residents are happy to live there.

Cons

• They were unable to reach anyone and found it difficult to get a hold of staff.
• They reported that their mother was being terribly mistreated at the facility, including not being fed her diabetic diet and meals in general not being adequate.

Review

A number of recent comments about this care community paint a picture of a facility that is actively striving to be both a professional, clinical environment and a warm, home-like place for residents. Several visitors describe a strong impression of staff who are patient, attentive, and genuinely involved in the lives of the people they care for. The repeated emphasis is on the staff taking time to answer questions and to understand residents beyond their medical needs, which many families find reassuring when they are navigating the experience of a loved one living away from home.

One particularly supportive story highlights the devotion some staff show to individual residents. A visitor noted that staff not only answered questions but seemed to know more about the sister's current life than the visitor did, simply because they take the time to care about her. This same account mentioned a staff member who, while unable to answer every question, connected the family with her supervisor, who then provided needed information on a Sunday. The sister herself spoke highly of the home and the caregivers throughout the visit, underscoring the sense that the people there are invested in the residents' well-being and happiness.

The environment itself is frequently described in very positive terms. Reviewers mention clean houses, pleasant smells, and decor that makes the residents feel as if they are in their own homes - sitting on the porch and enjoying a comfortable, familiar setting. The sentiment that "the residents became like family" reflects an overarching theme: this is a place where people feel connected to the community as a whole, not just cared for as patients. The general tone of several comments is that the facility provides a supportive, homelike atmosphere alongside the clinical services residents require.

Leadership and staffing improvements also emerge as a major throughline. Several reviewers point to new management taking the helm in 2023 and describe the changes as substantial and positive. Comments note that management and staff are respectful toward residents and visitors, that the facilities are clean, and that the overall environment has improved under new ownership. Phrases like "new management," "brand new all clinical management team on site," and the involvement of physicians in leadership roles emphasize a sense of renewed focus and professional supervision aimed at addressing past issues and elevating care.

Coupled with the praise for leadership is a sense of momentum in advancing ongoing reforms. Reviewers mention efforts to tackle earlier problems, with a sense that improvements are ongoing and tangible. Some visitors have toured with family members and observed professional, attentive staff and happy residents during those visits. There is a clear expectation among many that the changes being implemented by management will continue to lift the quality of life for the people who live there, reinforcing the impression that the facility is actively listening to families and residents.

However, not every experience has been uniformly positive. At least one reviewer describes a troubling situation that stands in contrast to the otherwise favorable tone. This visit claimed that the mother was being mistreated, with concerns about not following a diabetic diet, meals being inadequate, and questions about medication handling not being adequately addressed. The anxieties shared in this account remind readers that, while there are many strong endorsements of the staff and leadership, there can also be serious concerns about consistency of care and communication that require ongoing attention and verification.

Another reviewer notes difficulties in reaching anyone and getting timely responses, suggesting that communication gaps can still occur. One account specifically mentions trouble getting ahold of staff, which can be particularly challenging for families seeking information or reassurance about a loved one's day-to-day care. Taken together, these mixed voices highlight that, although the facility has many enthusiastic supporters and a clear trajectory of improvement, it remains essential for families to conduct their own visits, ask detailed questions, and observe care practices firsthand to form a complete view.

Overall, the impressions conveyed are of a community that has made meaningful strides under new ownership and management, with many staff members who are genuinely dedicated to making residents feel at home and well cared for. The dominant stories celebrate cleanliness, respectful treatment, a welcoming environment, and leadership that is actively addressing prior challenges. Yet the contrasting experiences also serve as a reminder that ongoing vigilance, open lines of communication, and careful review of daily care practices are important for prospective families as they consider whether this is the right place for their loved ones.

This area of Asheville, North Carolina offers a convenient and diverse array of dining options ranging from breweries like New Belgium Brewing to casual eateries like Taco Bell. For those who enjoy a leisurely coffee break, there are several cafes within walking distance such as Taco Billy and Starbucks. Pharmacies like Walgreens and CVS are easily accessible for medication needs. Nearby physicians and hospitals including Highland Hospital provide quality healthcare services. Additionally, the proximity to parks like Memorial Stadium allows for outdoor recreational activities. With places of worship such as St John's Episcopal Church nearby, residents have access to spiritual support within the community. Overall, this part of Asheville provides a mix of amenities that cater to various lifestyle needs making it an attractive option for senior living.

Restaurants

• New Belgium Brewing (0.4 miles)
• Smoky Park Supper Club (0.5 miles)
• Baby Bull (0.6 miles)
• River Duck (0.6 miles)
• Taco Bell (0.7 miles)
• Salvage Station (0.7 miles)
• KFC (0.8 miles)

Cafes

• Taco Billy (0.5 miles)
• Starbucks (0.5 miles)
• BattleCat Coffee Bar (0.6 miles)
• Pollen (1.1 miles)
• Vortex Doughnuts (1.4 miles)
• High Five Coffee (1.5 miles)
• Green Sage Cafe Downtown (1.6 miles)

Pharmacies

• Good Neighbor Pharmacy (0.7 miles)
• Walgreens (1 miles)
• Genoa Healthcare (1.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.1 miles)
• Walgreens (3.3 miles)
• Ingles Market (3.3 miles)

Physicians

• Julie Hanson, MET Practitioner (0.7 miles)
• The Eye Center (1.4 miles)
• Carolina Hand Surgery (1.5 miles)
• Mission Weight Management Center - Sharon C Hathaway MD (1.6 miles)
• Pisgah Institute (1.8 miles)
• Jody S Harrison (2 miles)
• Dedman Karen MD (2 miles)

Hospitals

• Highland Hospital (1.5 miles)
• Mission Hospital Operating Room (1.8 miles)
• Mission St Joseph's (4.1 miles)
• Mission Childrens Hospital (4.6 miles)

Parks

• Memorial Stadium (1.7 miles)
• Blue Ridge Parkway (5.3 miles)

Places of Worship

• St John's Episcopal Church (4 miles)