White Oaks Nursing Home in Woodbury, NY

Pros

• The nurses are very nice, humble, caring, and polite.
• From arrival, residents feel a sense of calm as staff take time to listen and answer questions.
• The facility is exceptionally clean.
• The staff's patience is priceless.
• The staff are attentive, responsive, and eager to accommodate all requests across Admissions, Nurses, Dietitian, Aides, Social Workers, Recreation staff, and Physical Therapists.
• Sheril is kind, consistently checks in to provide updates, and helps families navigate care.
• The front desk staff are friendly and helpful with information.
• The PT and OT teams are outstanding, with Gerry and Mary highlighted.
• The facility is bright, cheerful, and welcoming, with caring staff throughout.
• The rehab program is going well and residents feel comfortable and supported.
• The administration is friendly and involved; leadership is praised.
• The on-site recreation and activities are amazing and engaging for residents and families.

Cons

• They called it the worst experience and said the food was horrible.
• They reported the kitchen was cockroach-infested and cleanliness was severely lacking.
• They described the nursing staff as the nastiest group, abusive and neglectful toward residents and families.
• They warned not to send loved ones, citing severe understaffing and neglect.
• They claimed a relative died there, suggesting substandard care.
• They described the facility as filthy and unsanitary, with excrement left on the toilet.
• They said call bells were ignored for hours and residents were left untreated.
• They alleged health-code violations and suggested the facility should be shut down.

Review

White Oaks Rehabilitation and Nursing Center in Woodbury is best suited for families prioritizing a rehab-driven stay in a clean, welcoming setting where therapy and proactive family communication are the centerpiece. The facility earns its strongest praise for well-organized physical and occupational therapy programs, a calm, cheery environment, and staff who regularly update families about progress. For elders who need structured rehab after a surgery, fracture, or medical setback, White Oaks can deliver measurable gains and a clear path back toward home. The built-in advantage of a front-desk concierge-like experience and a well-maintained campus adds a layer of reassurance for relatives who want steady oversight and visibility into daily care and activity options.

That said, several reviewers rightly urge caution and point to reasons alternatives may be worth considering. Families with a high priority on consistently responsive nursing care 24/7 should scrutinize staffing patterns and on-floor coverage, as there are persistent concerns about understaffing and slow call-bell responses in some accounts. Potential residents with complex medical needs or those who value uniform nursing attentiveness across shifts may encounter uneven experiences. There are also explicit warnings about food quality, and multiple voices highlight alarming sanitation issues in certain cases. For those who demand pristine nursing-home-specific care with no mixed populations or specialized dementia needs, exploring other facilities could be prudent.

The facility's strongest offsets to these concerns come from its undeniable strengths in therapy, cleanliness, and organizational responsiveness. Reviews repeatedly celebrate a capable therapy cadre - PT and OT teams that keep residents moving, a dedicated rehabilitation focus, and staff who coordinate well across disciplines like nursing, social work, and dietary services. The environment itself is described as bright, spotless, and safe, with thoughtful touches such as outdoor visiting areas and visible maintenance that reinforces a sense of well-being. When therapy and active engagement are the priority, White Oaks often outshines expectations, producing tangible rehab outcomes and a sense of dignity throughout the stay.

Yet the main cons are not easily dismissed. The most troubling patterns involve inconsistent nursing responsiveness and reports of patients left unattended or not adequately cared for, sometimes in situations that undermine safety and dignity. Several reviews describe patients experiencing delays, interruptions in essential care, or even encounters with staff who appear disengaged. Complaints about disease control and cleanliness aren't uniform, but the most severe accounts describe a facility where nursing staff performance varies widely and can substantially affect daily quality of life. A subset of reviews also notes serious negative experiences - ranging from fear of neglect to billing disputes - that undermine trust and long-term satisfaction. These factors demand careful verification before committing to White Oaks as a primary long-term home.

For a family actively evaluating this community, a practical plan matters. Tour with a checklist focused on nursing coverage across shifts, call-bell response times, and the care-planning process. Demand to meet the head of nursing, the case manager, and the therapy leads; ask to observe a therapy session and to review a current care plan for your loved one. Inquire specifically about memory-care capabilities, safety protocols in dementia care, and whether dementia residents are housed apart from others. Check recent state inspection results, talk to current residents and families, and request transparent information about dining, infection control, and housekeeping. These steps help align the positives in White Oaks with personal expectations and risk tolerance.

Bottom line: White Oaks delivers on the core strengths families often seek in rehab-focused stays - excellent therapy, a clean, inviting environment, and attentive frontline communication - while presenting meaningful caveats about nursing consistency and older-age care. For relatives whose top priority is robust rehabilitation and regular updates, with diligent oversight, White Oaks can be an excellent choice. For those who cannot tolerate variable nursing responsiveness or who demand unwavering care across all shifts, it remains essential to compare alternatives, verify staffing levels, and scrutinize care plans before deciding to entrust a loved one to this community.

Located in Woodbury, New York, this area offers a variety of amenities that cater to the needs of seniors looking for a convenient and comfortable living environment. With several medical facilities nearby such as Plainview Medical Group PC and Northwell Health Physician Partners Obstetrics and Gynecology at Commack, residents have access to quality healthcare services. Pharmacies like CVS and Walgreens are also easily accessible for medication needs. Transportation options include the LIRR stations in Syosset, Hicksville, and Bethpage, providing convenient travel options. For leisure activities, there are parks like Tad Lane Park and Mill Dam Park nearby for outdoor enjoyment. In addition, various dining options ranging from fast food chains to upscale restaurants are available for seniors to dine out or order in. Overall, this area provides a blend of essential services and recreational opportunities that make it an attractive option for senior living in Woodbury.

Physicians

• Plainview Medical Group PC (2.2 miles)
• ENT and Allergy Associates -Melville (3.1 miles)
• Central Nassau Guidance (4.9 miles)
• Caring Pediatric Associates (6.6 miles)
• Dr Pillitieri (7.6 miles)
• Di Giovanna Family Care Center (7.6 miles)
• Northwell Health Physician Partners Obstetrics and Gynecology at Commack (7.7 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.5 miles)
• Walgreens (3.6 miles)
• Rite Aid (3.7 miles)

Transportation

• LIRR - Syosset Station (2.3 miles)
• Lirr (3.3 miles)
• LIRR - Hicksville Station (5.2 miles)
• LIRR - Bethpage Station (5.5 miles)
• Lirr - Farmingdale Station (5.9 miles)
• Greenlawn LIRR Station (6 miles)
• Atlantic Aviation (7.2 miles)

Restaurants

• The Bryant (2.5 miles)
• McDonald's (2.7 miles)
• Gossip Bar & Restaurant (4.4 miles)
• Prime Restaurant (5 miles)
• Chick-Fil-A (5.4 miles)
• McDonald's (6.4 miles)
• Zorn's of Bethpage (6.6 miles)

Cafes

• Starbucks (2.7 miles)
• Panera Bread (3.1 miles)
• Mongo's Coffee (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.5 miles)
• Starbucks (6.6 miles)
• Starbucks (6.7 miles)

Parks

• Tad Lane Park (3.4 miles)
• Mill Dam Park (4.9 miles)
• Bethpage State Park (5.5 miles)
• Bailey Arboretum (8 miles)
• Eisenhower Park (8.7 miles)

Hospitals

• Northwell Health-GoHealth Urgent Care (5.5 miles)
• Nassau University Medical Center (8.3 miles)

Theaters

• Regal Westbury Imax & RPX (5.9 miles)
• Regal Ua Farmingdale (6.6 miles)
• AMC DINE-IN Levittown 1 (6.8 miles)
• AMC DINE-IN Huntington Square 12 (7.5 miles)
• Regal Deer Park & IMAX (8.8 miles)

Places of Worship

• New Hope Institutional Baptist Church (9 miles)