Cold Spring Hills Center For Nursing And Rehab

Pros

• The staff at Cold Spring Hills Center for Nursing & Rehabilitation is described as friendly, caring, and attentive, making residents feel valued and listened to.
• Family members appreciate the professionalism and thorough communication from the staff regarding their loved ones' care.
• The facility itself is noted for being clean and well-kept, contributing to a positive environment for residents.
• Some staff members, such as the speech therapist and recreational staff, are highlighted for their exceptional dedication to patient advocacy and support.
• Families find the location convenient for visiting their loved ones, which adds to their overall satisfaction with the care provided at the facility.

Cons

• Patients are left unattended for hours with no supervision, and staff members often ignore their needs.
• The facility is described as having rude and unhelpful nurses who do not respond to calls for assistance.
• Multiple reviewers report that residents are neglected, with some sitting in hallways calling for help without any response from staff.
• Medications are not administered on time, leading to potential health risks for residents.
• The facility is criticized for having inadequate staffing levels, resulting in poor care and attention to patients' needs.
• There are reports of unsanitary conditions and foul odors within the facility.
• Residents have experienced deteriorating health due to neglect, with one case resulting in a serious medical crisis that required immediate transfer out of the facility.
• Poor leadership and lack of accountability amongst staff contribute to an overall environment of negligence and indifference toward patient care.
• Communication between staff and family members is lacking, leaving families feeling frustrated and unheard regarding their loved ones? care needs.
• Many reviewers express their strong recommendation against placing loved ones in this facility due to consistently negative experiences reported throughout the reviews.

Review

The reviews for Cold Spring Hills Center for Nursing & Rehabilitation paint a complex and troubling picture of the facility, highlighting both positive experiences and deeply troubling accounts of neglect, inadequate care, and serious concerns about patient safety. The disparities in the reviews suggest a significant inconsistency in the quality of care provided, with many family members expressing dissatisfaction while others describe their loved ones' experiences more positively.

On one hand, some reviewers commend the staff for their kindness and professionalism. They note that during the challenges posed by COVID-19, the facility managed to maintain communication with families and appeared accommodating to their needs. One reviewer shared that their husband received attentive care during his stay, complimenting the responsiveness and efficiency of the staff despite the difficulties posed by pandemic-related restrictions. Similarly, another family member praised the thoroughness of communication from nursing staff regarding their mother's long-term skilled nursing care. These positive accounts highlight that there are dedicated professionals within the facility who strive to provide quality care.

Conversely, many reviews express grave concerns about systemic issues within Cold Spring Hills. Numerous family members recount horrifying experiences of neglect where their loved ones were left unattended for hours or did not receive timely medication. One reviewer described a rapid decline in their father's mental state just 24 hours after admission, alleging that he was administered inappropriate medication without proper oversight due to existing health conditions. Another mentioned residents being found sitting unassisted in hallways while calling for help—a stark indicator of insufficient staffing levels or a lack of attention to patient needs.

Furthermore, complaints were lodged regarding poor management practices at Cold Spring Hills. Individuals reported frustrations with leadership’s apparent disregard for feedback about nursing staff performance and an overall culture of negligence perpetuated by inadequate response times when addressing patients’ needs. A daughter recounted her attempts to communicate with multiple supervisors who showed little interest in addressing her concerns about her father’s deteriorating condition—her comments supported by other staff members who suggested escalating complaints further up the chain, indicating a lack of accountability among management.

Reviews also highlighted major problems related to hygiene and environmental conditions within the facility; reports included foul odors and dirty dining areas that seemed unkempt during visits from family members. While some have noted that common areas are spacious but plain, negative remarks seem to far outweigh any positives about aesthetics or cleanliness in this regard. Several individuals expressed disbelief at how rudimentary standards were not maintained given what should be expected in rehabilitation settings.

In stark contrast to these alarming tales were exceptions where certain staff members stood out as life savers—individuals like speech therapists or recreation aides who went above and beyond despite facing systemic obstacles around them. These professionals are recognized not only for responding to medical emergencies but also for advocating tirelessly on behalf of patients whose basic needs had been overlooked by nursing personnel.

Ultimately, the mixed bag of reviews leaves prospective patients and caregivers pondering whether Cold Spring Hills Center is truly equipped to provide safe and dignified care that every resident deserves at such critical moments in their lives. The inconsistencies between positive anecdotes versus those fraught with distress underscore an urgent need for reform within its operations—a call echoed repeatedly throughout these narratives urging families seeking rehabilitation services elsewhere before it is too late.

Physicians

• Plainview Medical Group PC (1.4 miles)
• ENT and Allergy Associates -Melville (3.8 miles)
• Central Nassau Guidance (4.9 miles)
• Caring Pediatric Associates (6.6 miles)
• Di Giovanna Family Care Center (7.9 miles)
• Dr Pillitieri (8.4 miles)
• Northwell Health Physician Partners Obstetrics and Gynecology at Commack (8.4 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Rite Aid (3.8 miles)
• Walgreens (3.9 miles)

Transportation

• LIRR - Syosset Station (1.6 miles)
• Lirr (3.7 miles)
• LIRR - Hicksville Station (4.9 miles)
• LIRR - Bethpage Station (5.7 miles)
• Lirr - Farmingdale Station (6.3 miles)
• Greenlawn LIRR Station (6.5 miles)
• LIRR - Westbury Station (7.7 miles)

Cafes

• Mongo's Coffee (2.7 miles)
• Starbucks (3.2 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.1 miles)
• Starbucks (6.8 miles)
• Starbucks (7.2 miles)

Restaurants

• The Bryant (3.2 miles)
• McDonald's (3.5 miles)
• Gossip Bar & Restaurant (5 miles)
• Prime Restaurant (5.1 miles)
• Chick-Fil-A (6 miles)
• Zorn's of Bethpage (6.8 miles)
• McDonald's (6.8 miles)

Parks

• Tad Lane Park (3.7 miles)
• Mill Dam Park (5 miles)
• Bethpage State Park (5.8 miles)
• Bailey Arboretum (7.3 miles)
• Eisenhower Park (8.5 miles)

Theaters

• Regal Westbury Imax & RPX (5.4 miles)
• AMC DINE-IN Levittown 1 (6.9 miles)
• Regal Ua Farmingdale (7.1 miles)
• AMC DINE-IN Huntington Square 12 (8.2 miles)
• AMC Roosevelt Field 8 (9.4 miles)
• Regal Deer Park & IMAX (9.6 miles)

Hospitals

• Northwell Health-GoHealth Urgent Care (5.8 miles)
• Nassau University Medical Center (8.1 miles)

Places of Worship

• New Hope Institutional Baptist Church (9.5 miles)