BrightStar of North Shore Nassau County

Pros

• The BrightStar Care - Woodbury is a group of caring wonderful people who provide service with integrity.
• They go above and beyond in caring for their Clients and Aides, demonstrating what caregivers should be like.
• The office staff was pleasant and happy to help resolve any issues quickly and efficiently.
• The caregiver from Bright Star was incredibly flexible and provided personalized care for the client.
• The owners of the agency were professional, responsive, and had a closer eye on the business compared to others.
• The caregiver provided by BrightStar Care was caring, timely, and exceptional during 24-hour care.
• The agency was excellent in providing quick replacements when needed.
• Overall, the care provided by BrightStar Care was good given the circumstances, with a responsive owner who ensured replacements for any late or canceled aides.

Cons

• The agency should not be in business.
• The aides supplied were negligent and ignored the patient.
• The agency did not care about resolving any complaints, just getting paid.
• The agency was awful and would never be recommended to anyone.
• They should not be in business.
• There were issues with the caregivers being late or canceling at the last minute.

Review

BrightStar Care - Woodbury is a highly regarded agency that provides exceptional caregiving services with integrity and compassion. Their commitment to their clients and aides sets them apart as caregivers who go above and beyond in their duties. However, not all experiences with caregiving agencies are positive, as one reviewer shared their disappointing encounter with an unreliable agency.

In this unfortunate situation, the reviewer hired overnight aides who ended up sleeping during their shift instead of caring for the elderly parents. To add insult to injury, they were billed for the entire shift even though the aides arrived late. This lack of professionalism and disregard for their responsibilities left the reviewer disheartened and disappointed. They felt that the agency only cared about money and neglected the needs of their clients.

On a more positive note, another reviewer had a wonderful experience with BrightStar Care - Woodbury. The caregivers sent over by the agency were friendly, professional, and dedicated to providing excellent care. The office staff was also pleasant and efficient in resolving any issues promptly. The only downside mentioned was the high cost of the service, which is common in this type of care.

Unfortunately, not all experiences align with this positive feedback. Another reviewer had a terrible experience with an awful agency that provided negligent aides who ignored and neglected their patient's needs during shifts. Despite numerous complaints, the agency showed no interest in resolving these issues or prioritizing patient care. This reviewer strongly advises against using this agency.

On a brighter note again, one satisfied reviewer found BrightStar Care - Woodbury to be exceptional at hiring top-notch caregivers. They praised the agency's flexibility in tailoring care to individual needs and appreciated how attentive they were throughout the process. The reviewer felt that BrightStar Care had a closer eye on business operations than other agencies they considered. They also highlighted how responsive the owners were whenever they contacted them directly.

Regarding pricing, another reviewer found BrightStar Care - Woodbury's rates to be extraordinary for the quality of care received. They initially hired the agency for four hours a day, seven days a week, at $22 per hour. However, when they required 24-hour care, the rate reduced significantly to only $10 per hour. The first caregiver provided good service, while the one who handled 24-hour care was caring, timely, and went above and beyond their duties.

Lastly, a reviewer had mixed experiences with several different caregivers sent by BrightStar Care - Woodbury. While overall the care provided was good given the circumstances, there were occasional issues with late arrivals or last-minute cancellations. However, the owner of the agency was always prompt and efficient in finding suitable replacements. Despite these minor inconveniences, the reviewer still recommends BrightStar Care - Woodbury.

In conclusion, it is clear that BrightStar Care - Woodbury has mostly positive reviews from satisfied clients who commend their excellent caregiving services. While there have been a few unfortunate encounters with unreliable agencies in general, BrightStar Care - Woodbury stands out as an agency that strives to provide top-notch care and exceptional customer service.

Located in Woodbury, New York, this area offers a variety of healthcare options with several physicians' offices and pharmacies within close proximity. Residents have access to transportation options including the LIRR stations in Syosset, Hicksville, and Farmingdale for easy travel around Long Island. Nearby restaurants like The Bryant and Prime Restaurant provide convenient dining options, while cafes such as Starbucks and Panera Bread cater to those looking for a quick bite or a place to relax. Outdoor enthusiasts can enjoy nearby parks like Tad Lane Park and Bethpage State Park for leisurely walks or picnics. For those seeking medical care, Northwell Health-GoHealth Urgent Care is conveniently located in the area. The Regal Westbury Imax & RPX theater offers entertainment options for residents looking for a night out. Overall, this part of Woodbury provides a mix of amenities and services that can cater to the needs of seniors considering senior living in the area.

Physicians

• Plainview Medical Group PC (2 miles)
• ENT and Allergy Associates -Melville (3.6 miles)
• Central Nassau Guidance (5.3 miles)
• Caring Pediatric Associates (7.1 miles)
• Northwell Health Physician Partners Obstetrics and Gynecology at Commack (7.8 miles)
• Dr Pillitieri (8 miles)
• Di Giovanna Family Care Center (8.1 miles)

Pharmacies

• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)

Transportation

• LIRR - Syosset Station (2.2 miles)
• Lirr (3.1 miles)
• LIRR - Hicksville Station (5.5 miles)
• Greenlawn LIRR Station (5.9 miles)
• LIRR - Bethpage Station (6 miles)
• Lirr - Farmingdale Station (6.5 miles)
• Atlantic Aviation (7.8 miles)

Restaurants

• The Bryant (2.6 miles)
• McDonald's (3.1 miles)
• Prime Restaurant (4.6 miles)
• Gossip Bar & Restaurant (5 miles)
• Chick-Fil-A (6 miles)
• McDonald's (7 miles)
• Zorn's of Bethpage (7.1 miles)

Cafes

• Starbucks (2.8 miles)
• Mongo's Coffee (3.3 miles)
• Panera Bread (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (4.7 miles)
• Starbucks (7.2 miles)
• Starbucks (7.2 miles)

Parks

• Tad Lane Park (3.9 miles)
• Mill Dam Park (4.5 miles)
• Bethpage State Park (6.1 miles)
• Bailey Arboretum (7.6 miles)
• Eisenhower Park (9 miles)
• The Dog Park (9.5 miles)

Hospitals

• Northwell Health-GoHealth Urgent Care (5.1 miles)
• Nassau University Medical Center (8.6 miles)

Theaters

• Regal Westbury Imax & RPX (6.1 miles)
• Regal Ua Farmingdale (7.2 miles)
• AMC DINE-IN Levittown 1 (7.3 miles)
• AMC DINE-IN Huntington Square 12 (7.6 miles)
• Regal Deer Park & IMAX (9.2 miles)

Places of Worship

• New Hope Institutional Baptist Church (9.6 miles)