Information last verified:
1550 Empire Boulevard, Webster, NY 14580
For more information about senior living options: (844) 490-3973
Some physical therapy staff are good. The aides are generally kind. There are good people working in the physical therapy department. Some staff members show care and are helpful to patients.
The facility is described as the worst nursing home ever, with residents not washed or fed. Loved ones arrive to find relatives in horrible condition, and caregivers fail to improve their state during visits. A father’s death is attributed to neglect and lack of medical oversight at the facility. Personal items frequently go missing, and residents in vegetative states are treated with callous indifference. Basic care is refused: bed pans aren’t changed, residents aren’t given water, showers and shaving are denied. Residents are prevented from reaching out for help, and some are left in soiled diapers in dirty rooms. The place is filthy and in disrepair, with reports of urine smell and sedation to silence complaints. The staff are described as lazy, unprofessional, and more concerned with paychecks than patient care; some are kind, but many are not. Medication handling and emergency responses are problematic, with delays, mismanagement, and even theft of clothing. Overall, the facility is portrayed as unsafe, neglectful, and not worthy of trust or recommendation.Hill Haven Nursing Home in Webster is best suited for families with limited options who must place a loved one for rehabilitation or extended care and can supervise the situation closely. Location and insurance considerations may drive the decision, but the core reality is that any perceived benefit hinges on vigilant oversight because the day-to-day experience frequently undercuts safety, dignity, and basic comfort. This community is not a hands-off solution; it rewards families who commit to closely monitoring care, responding to issues, and pressing for clarity from staff and administrators.
Those who should actively consider alternatives are families prioritizing reliable safety, consistent medical attention, and transparent communication. If steady staffing, prompt responses to calls, clean surroundings, and respectful, dependable care are non-negotiable, Hill Haven tends to fall short. Other facilities with stronger nurse-to-resident ratios, robust quality assurance processes, and documented histories of compassionate care are likely to align better with higher expectations and provide more predictable daily routines for residents and their families.
Pros do exist, particularly for residents requiring rehabilitation. Some physical therapy staff deliver meaningful progress, and a portion of aides can be genuinely kind and responsive on days when operations run smoothly. For individuals who can engage consistently with therapy and have families closely monitoring progress, these limited positives can translate into tangible gains in strength and mobility when the care ecosystem remains stable. In short, there are glimmers of competence and warmth, but they are not reliably sustained.
The cons, however, dominate the overall experience. Repeated reports describe chronic understaffing, delayed responses to calls, and a culture where basic personal care can be inconsistent at best. Families recount residents left in soiled conditions, meals and water inconsistently provided, and hygiene overlooked. There are alarming claims of belongings going missing, and of staff who appear disengaged or unprofessional. Several accounts describe mismanagement of medications, inappropriate sedation, and a pattern of communication gaps that leave families facing long waits for answers. Taken together, these patterns create an environment where safety and dignity are regularly at risk.
If choosing Hill Haven, a rigorous, proactive oversight plan is essential. Demand direct access to an on-site nurse manager, and insist on daily rounds by a registered nurse with clearly documented care plans for feeding, hydration, hygiene, and medication administration. Request unannounced visits to assess cleanliness, the responsiveness of bells and lights, and the tone of staff interactions with residents. Before committing, verify recent state inspections and speak with current residents’ families about whether improvements have been sustained. Have a clear escalation pathway to hospital transfer should conditions deteriorate, and keep a backup plan in motion rather than waiting for a problem to escalate beyond control.
In the end, the red flags at Hill Haven are substantial and recurring enough that the downsides nearly always outweigh perceived upside for the average family. The safest conclusion is to explore other Webster options with stronger staffing, clearer accountability, and a proven record of compassionate care. If Hill Haven remains under consideration, it must be approached with a strict oversight regime, measurable expectations, and a clear readiness to transition to a higher standard of care at the first sign of trouble. The goal is to protect dignity and safety above all, which may require moving away from this community in favor of alternatives that deliver consistent, trustworthy care.
288 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hill Haven Nursing Home in Webster, NY is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services for its residents. The community features a variety of amenities to enhance the quality of life for its residents, including a beauty salon, where residents can enjoy a pampering session, cable or satellite TV for entertainment, and a fully furnished environment for convenience.
For those who are looking to stay active and socialize, Hill Haven Nursing Home provides several recreational spaces such as a fitness room and gaming room. There is also an outdoor space with a garden where residents can enjoy fresh air and nature. The community offers restaurant-style dining in a pleasant dining room setting, ensuring that residents have access to delicious and nutritious meals.
The well-being of the residents is paramount at Hill Haven Nursing Home. They provide 24-hour call system and supervision to ensure that help is readily available whenever needed. Assistance with daily activities such as bathing, dressing, and transfers is also provided by the dedicated staff members. The community also offers medication management and special dietary restrictions to cater to individual needs.
Residents at Hill Haven Nursing Home can participate in various activities organized by the staff, including fitness programs and scheduled daily activities. Planned day trips offer opportunities for exploration outside the community while resident-run activities foster social interactions among peers.
Located in Webster, NY, Hill Haven Nursing Home benefits from its proximity to various amenities in the area. With numerous cafes, parks, pharmacies, physicians' offices, restaurants nearby, as well as convenient transportation options available, residents have easy access to essential services outside the community.
With its comprehensive care services and abundant amenities, Hill Haven Nursing Home provides an outstanding assisted living experience for individuals seeking comfort and support in their daily lives while fostering an active and engaging lifestyle within a warm community setting.
Hill Haven Nursing Home is located at 1550 Empire Boulevard, Webster, NY 14580 in Wayne County, New York
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