2920 Tibbits Avenue, Troy, NY 12180
For more information about senior living options: (844) 490-3973
The rehab is beautiful, clean, with large rooms, sunshine, and loving care. The staff are friendly, helpful, and professional. Activities are engaging, including events like manicure day that bring smiles. Dining is like a nice restaurant, with attentive service from the staff. It feels home-like, and safety and quality of life are prioritized. The facility is clean, well-kept, and residents are happy. Nurses and aides are caring and attentive, ensuring residents are not left unattended. The food is good.
The reviewer notes that policies on the Rehab floor are not adhered to, medications are not given or watched, and residents go 14 days without showers. Rehab services are described as minimal unless someone complains repeatedly. Staff are said to tell residents to "shut up," and admin meetings are deemed useless, with documentation used to deny insurance. There is no communication with family, and when approached, staff are defensive and condescending. The facility is characterized as horrible, with insufficient staff, poor cleanliness, and a lack of services for residents. Call lights go unanswered, leading to repeated falls and injuries without timely assistance. The place is described as terrible, with repeated claims that there is never any staff and families would be better off elsewhere. There are allegations of medical negligence and disorganized discharge papers, including bleeding sutures and bloodied clothing. The care environment is portrayed as rude, money-driven, and slow to respond to pain management or basic needs (ice, water, pain meds).This community is best suited for families that prize a home-like atmosphere, clean surroundings, and a steady rhythm of social activities. Eddy Heritage House can be a good fit for residents who respond well to organized programming, pleasant dining, and days that emphasize safety, cleanliness, and a calm environment. It is less appropriate for those whose loved ones require aggressive rehab, consistent medication management, and rigorous clinical oversight. Families should consider alternatives if a loved one needs reliable 24/7 support, rapid response to call lights, or dementia care with staffing levels that ensure prompt attention and comprehensive daily care.
On the positives, several accounts describe a facility that looks and feels kept up: spacious rooms, a welcoming atmosphere, and a dining experience that resembles a restaurant service rather than institutional dining. The environment is repeatedly depicted as home-like, sunny, and conducive to social engagement. Staff are frequently described as friendly, approachable, and professional in non-clinical moments, with activity programming and organized events that keep residents occupied. When those conditions hold, residents can enjoy meaningful interactions and a sense of normalcy that supports morale and overall mood, which matters for quality of life even when medical needs are modest.
Yet the negatives loom large and cannot be dismissed. The most troubling themes center on staffing and responsiveness: reports of insufficient staff to properly supervise residents, delays in call-light response, and inconsistent availability of essential care. Rehab services are described as minimal unless families push back, and there are credible claims of unsafe incidents, including multiple falls with delayed assistance. Communication with families is repeatedly cited as weak or defensive, and administrative follow-through - such as discharge planning or returning phone calls - reads as unreliable. Medical management issues surface in several reviews, with delays in timely pain medication and instances of basic daily needs being neglected, such as showers and consistent hydration.
These significant drawbacks tend to overshadow the visible strengths. The home-like environment and engaging activities can improve daily life, but not when safety and clinical care are inconsistent. When resistance to call lights, slow med administration, or insufficient rehab support intersect with a risk profile that includes falls or inadequate wound and infection oversight, the value of the pleasant atmosphere diminishes quickly. Dementia care, in particular, appears to suffer from staffing gaps, making it risky for families seeking steady cognitive support and predictable routines. In such cases, the positives become less relevant than fundamental safety and reliability concerns.
For families weighing Eddy Heritage House against other options, the decision hinges on core priorities. If the priority is a sociable, pleasant setting with good dining and active programming - and if strong family involvement and vigilant oversight are possible - this community can deliver a reasonable day-to-day quality of life. If, however, the loved one requires dependable rehab, timely medication administration, rapid call-light responses, consistent staffing, and robust safety protocols, alternatives should be pursued aggressively. The gaps highlighted in reviews are not minor irritants; they speak to fundamental care delivery that directly affects health outcomes and peace of mind.
Practical next steps are essential. Arrange a thorough on-site tour focusing on rehab capacity, nurse and aide availability, and real-time call-light response times. Request to review recent inspection results, staffing rosters, and a sample schedule for therapy sessions to verify that rehabilitation is proactive and not purely contingent on family advocacy. Speak with current residents and families about night and weekend coverage, ice and hydration access, and how pain management is handled - especially overnight. Finally, treat this as a trial decision: negotiate a short-term stay or monitored period to observe actual responsiveness, cleanliness, and care delivery. If those signals align with the positive facets found in reviews, Eddy Heritage House can be appropriate; if not, seek facilities with demonstrated consistency in safety, communication, and rehab efficacy.
122 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Albany Cty (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Eddy Heritage House Nursing and Rehabilitation Center is a comprehensive assisted living community located in Troy, NY. Our facility offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
For our residents' convenience, we provide an on-site beauty salon, cable or satellite TV access in each room, and community operated transportation for outings and appointments. Our computer center allows residents to stay connected with loved ones, while our fitness room promotes an active lifestyle. The fully furnished rooms provide all the necessary comforts of home, and our gaming room offers entertainment options.
Our outdoor space includes a beautiful garden where residents can enjoy fresh air and nature. Housekeeping services are provided to maintain cleanliness and orderliness. Meal times are a delightful experience with restaurant-style dining in our spacious dining room, offering special dietary restrictions as per individual needs. Residents can also relax in the small library or make use of the telephone and Wi-Fi/high-speed internet facilities.
To ensure the safety and well-being of our residents, we have a 24-hour call system and supervision available at all times. Our highly trained staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to promote health management. Additionally, we have a mental wellness program in place to address emotional well-being.
Residents can engage in various activities throughout the day, including fitness programs, resident-run activities, planned day trips, and scheduled daily activities organized by our attentive staff members. If needed, transportation arrangements for non-medical purposes as well as medical appointments can be made.
Our location is conveniently surrounded by amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby ensuring easy access to essential services.
At Eddy Heritage House Nursing And Rehabilitation Center , we strive to create an engaging and comfortable environment for our residents by offering top-notch amenities along with exceptional care services tailored to their individual needs.
Eddy Heritage House Nursing And Rehabilitation Center is located at 2920 Tibbits Avenue, Troy, NY 12180 in Rensselaer County, New York
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