2920 Tibbits Avenue, Troy, NY 12180
For more information about senior living options: (844) 490-3973
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The staff members at Eddy Heritage House were friendly, helpful, and professional. The facility was clean, well-kept, and welcoming. Residents seemed happy and well-cared for. The room seen was spacious and nicely set up. The food choices were liked by the residents. Many of the aides and nurses were helpful to the residents. The physical therapists were very good in their work.
The staff are miserable, lazy, and disrespectful to residents. It's all about them. More rules than rules. The food is nothing but slop. Heartless human beings. They don't care about people being happy. They are in no hurry to answer the call bell. Horrible place to rehab. Administrator does not return phone calls.Eddy Heritage House receives mixed reviews from individuals who have experienced their services firsthand. While some reviewers express dissatisfaction with the staff, claiming that they are miserable, lazy, and disrespectful to residents, others have positive experiences to share. One reviewer mentions that the facility is well-run, emphasizing the cleanliness and friendliness of the staff members. They also appreciate the quality of food provided.
Another satisfied visitor praises the pleasant and knowledgeable staff at Eddy Heritage House. They note that the residents appear happy, and the overall environment is clean and well-kept. The spacious rooms are nicely arranged, providing a comfortable setting for rehabilitation patients.
A prospective resident's family member describes Eddy Heritage House as a wonderful and welcoming facility with a caring atmosphere. They appreciate the organized activities that promote engagement among residents. The staff is commended for their friendliness and attentive care towards each individual. It is evident that no resident goes unnoticed or left alone.
However, not all experiences at Eddy Heritage House are positive. A concerned visitor details their disappointment with certain aspects of their mother's stay at the facility after suffering a broken femur. They express frustration over issues such as inadequate access to fresh water and difficulties obtaining ice packs for pain relief in a timely manner. Furthermore, there are claims of stolen personal items from the patient's room.
Amidst these negative experiences, some positives are noted by this reviewer as well. The variety of food choices is appreciated by their mother, and many aides and nurses prove to be helpful during her stay. Additionally, they commend the physical therapists' expertise in providing quality care.
In conclusion, Eddy Heritage House garners mixed reviews from those who have interacted with its services directly. While some reviewers express dissatisfaction with certain aspects such as lack of attention to basic needs or inappropriate medication administration without informing the patient first, others mention positive experiences related to cleanliness, friendly staff members, organized activities, good food options, and effective physical therapy. It is essential for the facility to address any shortcomings highlighted in the negative reviews to ensure a positive overall experience for their residents and their families.
122 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesEddy Heritage House Nursing and Rehabilitation Center is a comprehensive assisted living community located in Troy, NY. Our facility offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
For our residents' convenience, we provide an on-site beauty salon, cable or satellite TV access in each room, and community operated transportation for outings and appointments. Our computer center allows residents to stay connected with loved ones, while our fitness room promotes an active lifestyle. The fully furnished rooms provide all the necessary comforts of home, and our gaming room offers entertainment options.
Our outdoor space includes a beautiful garden where residents can enjoy fresh air and nature. Housekeeping services are provided to maintain cleanliness and orderliness. Meal times are a delightful experience with restaurant-style dining in our spacious dining room, offering special dietary restrictions as per individual needs. Residents can also relax in the small library or make use of the telephone and Wi-Fi/high-speed internet facilities.
To ensure the safety and well-being of our residents, we have a 24-hour call system and supervision available at all times. Our highly trained staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to promote health management. Additionally, we have a mental wellness program in place to address emotional well-being.
Residents can engage in various activities throughout the day, including fitness programs, resident-run activities, planned day trips, and scheduled daily activities organized by our attentive staff members. If needed, transportation arrangements for non-medical purposes as well as medical appointments can be made.
Our location is conveniently surrounded by amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby ensuring easy access to essential services.
At Eddy Heritage House Nursing And Rehabilitation Center , we strive to create an engaging and comfortable environment for our residents by offering top-notch amenities along with exceptional care services tailored to their individual needs.
Eddy Heritage House Nursing And Rehabilitation Center is located at 2920 Tibbits Avenue, Troy, NY 12180 in Rensselaer County, New York
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