The Pines at Heartwood is an assisted living community in Troy, NY.
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The Pines at Heartwood in Troy, NY
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2405 15th St, Troy, NY 12180
To contact a resident: (518) 266-9654
For more information about senior living options: (866) 208-4318
The Pines at Heartwood offers competitive pricing for its semi-private rooms, set at $3,500 per month. This rate is notably lower than the average for Rensselaer County, which stands at $3,900, and significantly more affordable than the New York state average of $4,389. By providing quality care in a welcoming environment while maintaining costs below both county and state averages, The Pines at Heartwood presents an attractive option for individuals seeking supportive living arrangements without compromising on value.
| Floor plans | The Pines at Heartwood | Rensselaer County | New York |
|---|---|---|---|
| Semi-Private | $3,500 | $3,900 | $4,389 |
Multiple residents and families describe ongoing bed bug problems at the facility.
Several reviewers say their family member’s move involved bed bugs, and they describe the problem as serious and long-running. Others mention the facility being treated weekly and express doubt that it is being resolved. A separate set of comments also describe rooms and linens as filthy, with residents having poor bedding supply.
Some reviewers describe staff as friendly, caring, and responsive to calls.
A handful of reviewers report positive experiences with staff, including friendly interactions during visits and a clean, caring environment. One family says messages were returned within a timeframe that worked for them. Another reviewer highlights staff as caring and supportive of residents’ needs. These comments contrast with other reviews that criticize day-to-day responsiveness and respectful conduct.
Some reviewers report problems with follow-through, including medication and communication.
Several reviewers describe gaps in care and communication, including concerns about call responsiveness and situations where staff did not keep families informed when a resident went to the hospital. Others mention medication being handled incorrectly or not properly ensured, along with missed details like hearing aid supplies. Some reviews also criticize staff behavior and describe long hold times or unreturned messages to leadership or directors.
Dining quality and special diet support are described inconsistently by reviewers.
One reviewer says the facility had no-sugar options and that food was cold, while also mentioning shortages on sheets. Another reviewer says the dining area looked nice and that the visit felt positive overall, including residents appearing busy and happy. Together, the comments suggest dining experience may vary.
Reviewers describe room size and cleanliness as strengths, with some noting drawbacks.
More than one reviewer says the rooms were a good size for residents and that the facility looked clean during their visit. Another reviewer says rooms felt small but very clean, and they were pleased with what they saw. Across comments, room comfort and size come through as a recurring point of comparison.
Planned activities and daily programming show up often in reviews.
Reviewers point to an active schedule, including extensive activities planned throughout the day. One family highlights a calendar of options and mentions things like Tai-chi, bingo, movie nights, and happy hour. Another reviewer says residents were busy doing activities during a visit, reinforcing that programming is part of day-to-day life.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
86 resident community capacity
Assisted Living
Activities off-site Activities on-site
Air-conditioning
Bath tubs
Beautician on-site Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site Devotional services on-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Ground floor units
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Albany Cty (7 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Guest meals Low / no sodium Meals provided No Sugar Special dietary restrictions
Art classes
Catholic services Community-sponsored activities
Concierge services
Cooking classes
Day trips and outings Devotional activities offsite Devotional activities on-site Fitness programs Gardening club
Happy hour
Live dance or theater performances
Live musical performances Planned day trips Resident-run activities Scheduled daily activities Stretching classes
Trivia games
Wii bowlingLocated in Troy, New York, this neighborhood offers a variety of amenities and services that cater to senior living. With several hospitals in close proximity, including Samaritan Hospital and Albany Memorial Hospital, residents have access to top-notch healthcare facilities. Additionally, there are numerous cafes and restaurants nearby such as Starbucks and Brown's Brewing Company for socializing and dining out. The area also boasts a selection of pharmacies like Rite Aid and Walgreens for convenient medication needs. For recreational activities, seniors can enjoy parks like Riverfront Park and The Crossings of Colonie for leisurely walks or picnics. Places of worship like St Anthony of Padua Church cater to spiritual needs, while transportation options such as CDTA Bus Stop and Amtrak make it easy to get around the area. Overall, this part of Troy offers a blend of essential services and recreational opportunities ideal for senior living.
The Pines at Heartwood offers competitive pricing for its semi-private rooms, set at $3,500 per month. This rate is notably lower than the average for Rensselaer County, which stands at $3,900, and significantly more affordable than the New York state average of $4,389. By providing quality care in a welcoming environment while maintaining costs below both county and state averages, The Pines at Heartwood presents an attractive option for individuals seeking supportive living arrangements without compromising on value.
The Pines at Heartwood is located at 2405 15th St, Troy, NY 12180 in Rensselaer County, New York
The Pines at Heartwood on seniors.fyi includes 19 photos including images showing bedroom, interior, decor, living room, outdoor, garden, landscaping, painting, and more.
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
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Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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Living Room
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Landscaping
Garden
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Fireplace
Outdoor
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Painting
