The Pines at Heartwood

Pros

• The staff at The Pines at Heartwood are very cordial and attentive, consistently returning calls in a timely manner.
• The facility is clean, well-maintained, and has a homey atmosphere that residents appreciate.
• Residents enjoy the extensive variety of activities offered, including Tai-chi, Bingo, and movie nights.
• Many residents feel comfortable sharing rooms with others, finding companionship beneficial as they age.
• The dining area is pleasant and contributes to a happy environment for the residents.

Cons

• The facility struggles to keep track of residents' basic needs, such as maintaining batteries in hearing aids.
• Residents feel that they are receiving inadequate care for the high cost, comparing it to being in jail.
• There are concerns about staff competency, with only a week of training for home health aides administering medication.
• Staff members have been reported smoking marijuana in the parking lot after hours, raising concerns about their professionalism.
• Aides tend to gather on the first floor after dinner rather than attending to residents' needs.
• Some rooms at The Pines at Heartwood are considered too small for comfort, despite being clean.
• Although staff members are friendly, there is a feeling that residents' basic care could be better managed and supported.

Review

The Pines at Heartwood has elicited a spectrum of feedback from its residents and their families, reflecting both commendations and serious concerns regarding the care offered. A recurring theme throughout these reviews is the inconsistency in service quality, particularly with regard to individual resident needs. One reviewer expressed profound frustration over the facility's neglect of simple yet crucial tasks like managing hearing aids for residents. They highlighted that despite paying $3,000 a month for what they described as “three hots and a cot,” their mother’s basic needs appeared to be overlooked. The reviewer likened the situation to being incarcerated, reflecting on the unpleasant odor in the hallways that further detracted from the living environment.

In contrast, other reviewers shared more positive experiences about The Pines at Heartwood. Some pointed out that staff members were genuinely caring and attentive to residents’ needs, contributing to an overall sense of comfort within the facility. These perspectives emphasized that while there were issues identified by some residents' families, others found solace in knowing their loved ones had access to friendly staff and clean accommodations. The spaciousness of rooms received praise as well; many noted that although private rooms were not available, the existing shared rooms were adequately sized and well-equipped.

Another aspect frequently mentioned was the variety of activities provided to keep residents engaged. Reviews indicated that The Pines at Heartwood offers extensive daily programming aimed at catering to different interests among residents. Activities such as Tai Chi, Bingo nights, movie viewings, and outings to local tracks are organized routinely. This range of options seems designed not only to provide entertainment but also foster social interaction among participants—a key component of quality life for seniors.

However, concerns about staffing behaviors arose in several reviews which painted a troubling picture of care continuity after hours. Families voiced apprehension regarding home health aides’ qualifications and reported incidents where these aides congregated outside for personal indulgences rather than attending to residents’ needs during shifts when supervision was minimal. Such revelations prompted worries about whether vulnerable individuals received adequate support when management was absent.

Despite these concerns about staff accountability and engagement levels during off-hours or when management left for the day, some families voiced enthusiasm about their experiences with The Pines at Heartwood overall. One family member rated their experience exceptionally high—12 on a scale of 1-10—and praised responsiveness in communications from staff members when inquiries or messages were left regarding care plans for loved ones entering residence.

This mixture of enthusiastic support alongside serious critiques creates a complex portrait of life at The Pines at Heartwood. While some families express satisfaction with cleanliness and collaborative efforts between staff and seniors residing there, underlying issues persist concerning attentiveness to individual resident requirements amid growing concerns about potential lapses in comprehensive care practices when it is needed most.

Ultimately, these reviews reflect a community grappling with significant challenges intertwined among heartwarming accounts showcasing goodness experienced through friendly atmosphere nurtured by engaging activities—emphasizing how vital it remains for facilities like this one strive toward consistently meeting all critical aspects surrounding quality senior living environments without losing sight or failing those who depend upon them every day.

Located in Troy, New York, this neighborhood offers a variety of amenities and services that cater to senior living. With several hospitals in close proximity, including Samaritan Hospital and Albany Memorial Hospital, residents have access to top-notch healthcare facilities. Additionally, there are numerous cafes and restaurants nearby such as Starbucks and Brown's Brewing Company for socializing and dining out. The area also boasts a selection of pharmacies like Rite Aid and Walgreens for convenient medication needs. For recreational activities, seniors can enjoy parks like Riverfront Park and The Crossings of Colonie for leisurely walks or picnics. Places of worship like St Anthony of Padua Church cater to spiritual needs, while transportation options such as CDTA Bus Stop and Amtrak make it easy to get around the area. Overall, this part of Troy offers a blend of essential services and recreational opportunities ideal for senior living.

Hospitals

• Seton Auxiliary (0.1 miles)
• Samaritan Hospital (0.5 miles)
• The Eddy (5.4 miles)
• The Pain Management Center At Albany Memorial Hospital (5.9 miles)
• Albany Memorial Hospital (5.9 miles)
• Whitney M Young Jr Health Center (6.6 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (4.5 miles)
• Starbucks (4.6 miles)
• Starbucks (6.2 miles)
• Panera Bread (7.3 miles)
• Stacks Espresso Bar (7.4 miles)

Restaurants

• Sonic Drive-In (0.2 miles)
• Brown's Brewing Company (0.7 miles)
• Rare Form Brewing Company (1.1 miles)
• BYE-i Brewing (2.6 miles)
• Burger King (3.2 miles)
• On Tap (4.3 miles)
• McDonald's (4.4 miles)

Pharmacies

• Rite Aid (0.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Marra's Pharmacy (2.4 miles)
• Market 32 (3.1 miles)
• Rite Aid (3.2 miles)
• Walgreens (4.3 miles)

Physicians

• Troy Medical Group (0.5 miles)
• Ophthalmic Consultants of The Captial Region (0.6 miles)
• Northeast Health (0.7 miles)
• Cohoes Family Health Center (2.8 miles)
• South Troy Health Center Fax (3.1 miles)
• Newtonville Pediatrics & Internal Medicine (4.4 miles)
• Peregrim Kimberly A (4.4 miles)

Parks

• Riverfront Park (1 miles)
• Colonie Town Park (5.2 miles)
• The Crossings of Colonie (6.2 miles)
• Miracle Playground (6.2 miles)
• Jennings Landing (7.3 miles)
• Washington Park (7.7 miles)

Places of Worship

• St Anthony of Padua Church (1.1 miles)
• Grace Fellowship (2.8 miles)
• Hindu Temple Society (5.8 miles)

Transportation

• Terminal B (6.8 miles)
• Southwest Airlines (6.8 miles)
• Albany International Airport (ALB) (6.8 miles)
• National Car Rental (6.9 miles)
• CDTA Bus Stop (7.2 miles)
• Amtrak (7.7 miles)

Theaters

• Regal Colonie Center & RPX (7.5 miles)