Eddy Visiting Nurse Association

Pros

• The Eddy Visiting Nurse and Rehab Association provides excellent, compassionate in-home care.
• The nurses, OT, and PT are friendly, patient, and highly knowledgeable.
• The care team is professional, experienced, empathetic, and kind.
• The staff consistently supports patients, encouraging them to improve mobility at home.
• The services are comprehensive, including nursing, physical therapy, occupational therapy, and dietitians, and are highly effective.
• Caregivers are punctual, respectful, and attentive to safety and comfort.
• Families consistently praise the staff for outstanding care and positive outcomes.
• The care helps patients regain independence, walk better, and reduce pain.
• The organization is repeatedly described as top-notch and highly recommended.
• The staff go above and beyond, offering accessibility and compassionate, patient-centered care.
• The experiences are described as flawless, wonderful, and life-changing.
• The team communicates well, answers questions, and provides useful home exercises.

Cons

• One reviewer alleged that RN Natasha Ortiz lied, was aggressive and discriminatory during a visit, and stopped the visit after the reviewer mentioned the bad behavior, describing it as an unprofessional pattern and implying bias against minorities.

Review

The collection of experiences shared paints a powerful picture of Eddy Visiting Nurse and Rehab Association as a comprehensive in-home care partner. Across dozens of patient stories, families describe a consistent thread: highly skilled clinicians who arrive with empathy, patience, and a clear sense of purpose. Whether the care was nursing, physical therapy, occupational therapy, or dietitian support, the overarching tone is one of gratitude for clinicians who not only treat but also listen, educate, and encourage. The services are portrayed as thoughtful and thorough, with patients noting real improvements in mobility, pain management, and daily functioning.

Several reviews spotlight the in-home nursing team as a steady, reassuring presence. Patients recount RN visits that were not only technically capable but also deeply supportive - answers to questions, helpful demonstrations of exercises, and encouragement to press forward even when progress felt slow. One reviewer praised a nurse who helped with wound care and ongoing self-management, highlighting how the educator's guidance empowered them to continue exercises independently. Other accounts emphasize the continuity of care, with a steady nurse or two who become familiar faces in the home and provide reliable, compassionate support. Even when challenges arose, reviewers frequently mention the nurses' professionalism and their willingness to go the extra mile to ensure comfort and safety.

The rehabilitation portion of Eddy's offering also receives abundant praise. Physical therapists and occupational therapists are repeatedly described as knowledgeable, kind, and encouraging - exactly what patients need after surgery, a fall, or a hospital stay. Several stories reference specific therapists who helped them regain strength, balance, and functional independence. From post-surgical knee and hip recovery to days spent at home after a hospital discharge, patients report practical, effective exercise plans, frequent encouragement, and a sense of hope about regaining mobility. Some patients even highlight the personalization of therapy, such as home-based regimens tailored to individual goals, whether it was walking more easily, reducing pain, or regaining the ability to perform daily tasks with less effort.

The breadth of Eddy's care is another recurring theme. Not only are clinicians skilled, but the organization also includes a range of professionals - nurses, PTs, OTs, and dietitians - who collaborate to address multiple needs. Families mention wound care coordination, education on self-care, and the practical help that extends beyond treatment. In several accounts, the care team helps patients navigate complex transitions - from hospital to home, from needing a rollator or walker to walking independently, or from acute recovery to longer-term wellness. One reviewer even notes non-clinical support aspects, such as the food service staff, underscoring that the organization's care environment feels cohesive and patient-centered at every level.

Patient outcomes in these notes are consistently positive and concrete. People describe walking with greater ease, performing prescribed exercises more regularly, and enjoying a clearer path toward recovery. The sense of relief is palpable: fewer worries about at-home care, enhanced confidence in moving around, and a restored sense of independence. In several stories, patients express deep appreciation for a specific provider - their caregiver, nurse, or therapist - who contributed to a smoother recovery journey. Remarks like "top notch care," "professional, compassionate, and thorough," and "I highly recommend" recur throughout, illustrating a broad endorsement of Eddy's home care and rehabilitation services.

Amid the overwhelmingly favorable feedback, one note stands out as a cautionary counterpoint. A reviewer described a negative experience related to communication via MyChart and alleged unprofessional behavior by an RN in a particular visit. The account mentions concerns about documentation and minority sensitivity, and it calls for administrative channels to address these issues. While this stands in contrast to the otherwise glowing testimonials, it's presented as a single, specific incident within a much larger pattern of praise for the Eddy care team. It serves as a reminder that, in any care setting, ongoing attention to communication, professionalism, and patient rights remains essential.

Taken together, these stories depict Eddy Visiting Nurse and Rehab Association as a trusted partner for home-based health care. Families repeatedly highlight the combination of skilled clinical care, compassionate communication, and practical support that helps patients move toward recovery with confidence. The majority of experiences reflect timely visits, thoughtful care plans, and staff who listen to both patients and families, ensuring that goals are understood and pursued. For many, Eddy is not just a service to rely on in a moment of illness or after surgery - it is a dependable ally in the ongoing journey toward better health, greater mobility, and restored quality of life.

This part of Troy, New York offers a variety of amenities that cater to seniors looking to settle down in a convenient and vibrant community. With several physician offices nearby, including Northeast Health and Troy Medical Group, residents have easy access to healthcare services. Additionally, there are numerous restaurants such as Brown's Brewing Company and Sonic Drive-In for dining options. The area also boasts several parks like Riverfront Park and Colonie Town Park for outdoor recreation. For spiritual needs, St Anthony of Padua Church and Grace Fellowship are nearby places of worship. There are also pharmacies like Walgreens and Marra's Pharmacy within close proximity for medication needs. Transportation options are readily available with Albany International Airport and Amtrak station not too far away. Overall, this part of Troy provides a well-rounded environment for senior living with its diverse range of amenities.

Physicians

• Northeast Health (0 miles)
• Ophthalmic Consultants of The Captial Region (0.2 miles)
• Troy Medical Group (0.8 miles)
• Cohoes Family Health Center (2.8 miles)
• South Troy Health Center Fax (2.8 miles)
• Newtonville Pediatrics & Internal Medicine (3.7 miles)
• Peregrim Kimberly A (3.8 miles)

Restaurants

• Brown's Brewing Company (0.1 miles)
• Sonic Drive-In (0.5 miles)
• Rare Form Brewing Company (0.6 miles)
• BYE-i Brewing (2.6 miles)
• Burger King (2.7 miles)
• On Tap (3.8 miles)
• McDonald's (3.9 miles)

Parks

• Riverfront Park (0.3 miles)
• Colonie Town Park (5 miles)
• The Crossings of Colonie (5.5 miles)
• Miracle Playground (5.6 miles)
• Jennings Landing (6.8 miles)
• Washington Park (7.2 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.5 miles)
• Panera Bread (6.6 miles)
• Stacks Espresso Bar (6.8 miles)

Places of Worship

• St Anthony of Padua Church (0.5 miles)
• Grace Fellowship (2.2 miles)
• Hindu Temple Society (5.1 miles)

Hospitals

• Seton Auxiliary (0.7 miles)
• Samaritan Hospital (0.8 miles)
• The Eddy (5 miles)
• The Pain Management Center At Albany Memorial Hospital (5.4 miles)
• Albany Memorial Hospital (5.4 miles)
• Whitney M Young Jr Health Center (6.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (2.3 miles)
• Marra's Pharmacy (2.4 miles)
• Market 32 (2.8 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.8 miles)

Transportation

• Terminal B (6.2 miles)
• Southwest Airlines (6.2 miles)
• Albany International Airport (ALB) (6.2 miles)
• National Car Rental (6.3 miles)
• CDTA Bus Stop (6.5 miles)
• Amtrak (7.2 miles)

Theaters

• Regal Colonie Center & RPX (6.8 miles)