Eddy Visiting Nurse Association in Troy, NY

Pros

• They were wonderful and very helpful.
• They are professional, experienced, empathetic and kind.
• The visiting nurse and rehab team delivered top-notch care.
• They provided great support and the experience was flawless.
• They helped him a lot and improved his walking.
• They listened to questions and answered them clearly.
• They were friendly, patient and attentive to needs.
• They are highly recommended by patients.
• They made the patient feel cared for with compassion and respect.
• They maintained timely, thorough, and knowledgeable care.
• They left no stone unturned in supporting recovery.

Cons

• One reviewer alleged RN Natasha Ortiz lied, was aggressive and discriminatory during a visit, and ended the visit after a complaint about her conduct.
• They claimed there was no easy way to email or communicate via MyChart.
• The reviewer described an unprofessional pattern of behavior toward minority patients.
• They felt more outside exercise should have been provided to meet their goals.
• They accused the office of false documentation and records appearing in MyChart.

Review

Eddy Visiting Nurse Association (Eddy VNA) in Troy, NY is best suited for seniors and recovery patients who want a robust, hospital-grade care team delivering skilled nursing, physical therapy, occupational therapy, and wound care right in the home. This agency shines for those post-hospital discharges or post-surgical recoveries who need structured, multidisciplinary support to regain function without moving into a facility. When a patient priorities independence at home, frequent hands-on therapy, and clear, professional guidance on medications, wound care, and adaptive equipment, Eddy VNA stands out as the practical, effective choice.

Those weighing alternatives should consider who might need a facility-style environment instead of home-based care. If 24/7 on-site supervision is non-negotiable, or if memory-care-specific programming and social structures inside a community are essential, a skilled nursing facility, memory care residence, or a different comprehensive post-acute model may be a better fit. Similarly, for families seeking a setting with highly social activities and a campus atmosphere, or if insurance or cost constraints push toward a different payment model, it's prudent to compare options beyond Eddy VNA. For households where a single, stable care team is critical to minimizing confusion, the plan should include explicit requests for continuity of nursing assignments and direct supervisory contact.

The strongest pros center on breadth and quality of care. A coordinated team - nurses, physical therapists, occupational therapists, and often dietitians - delivers comprehensive in-home services that many families previously associated with hospital or rehab-center environments. The reviews repeatedly commend not only technical skill but genuine empathy and patience. Patients report meaningful progress: better mobility after hip or knee procedures, improved balance and strength, and even practical gains like obtaining a rollator or other aids that drive independence. The consistency and professionalism across disciplines - nurses who answer questions, therapists who create clear, doable exercise regimens, and care teams that educate families - translate into tangible, quiet confidence for both patients and caregivers.

However, a small share of experiences points to measurable caveats. Isolated concerns exist about communication and staff conduct, underscoring that no home health program is perfectly uniform. One review highlights an instance of perceived unprofessionalism and discrimination, while another notes occasional gaps in communication tools used for scheduling and updates. These outliers matter because they touch on trust and clarity, two critical factors in post-acute care. The prudent response is to request a stable primary nurse or therapist, set explicit communication expectations, and ensure a direct line to supervision so any issue is rapidly addressed. In practice, these guardrails tend to prevent friction from becoming the headline experience.

Despite these concerns, the depth of Eddy VNA's clinical team tends to overwhelm the drawbacks. The agency earns a very high overall rating (4.8 out of 5 from 100 reviews) and a long stream of testimonials praising staff compassion, expertise, and reliable availability. The standout value lies in home-based rehab that mirrors the intensity and effectiveness of in-clinic therapy: home visits that are punctual, personalized, and goal-oriented, with therapists who deliver actionable exercises and ongoing encouragement. Wound care and daily nursing support are consistently described as thorough and patient-centered, often enabling patients to return to daily activities sooner and with less pain. The recurring theme is that families feel heard, informed, and supported through every step of recovery.

In practical terms, Eddy VNA represents a highly reliable, patient-centric option for home health in the Troy area. For decision-makers, the recommendation is to engage early with discharge planners and request a plan that designates a primary nurse and therapist, along with a clear communication protocol that includes escalation paths to supervisors. Confirm insurance coverage and expected visit frequencies, and specify goals for mobility, wound management, and activities of daily living. If the priority is timely, multidisciplinary, home-based rehabilitation delivered with warmth and professionalism, Eddy VNA is among the best bets in this region. Consider alternatives only if 24/7 supervision or a community-based living environment is non-negotiable; otherwise, this provider offers a practical, effective path to reclaim independence at home.

This part of Troy, New York offers a variety of amenities that cater to seniors looking to settle down in a convenient and vibrant community. With several physician offices nearby, including Northeast Health and Troy Medical Group, residents have easy access to healthcare services. Additionally, there are numerous restaurants such as Brown's Brewing Company and Sonic Drive-In for dining options. The area also boasts several parks like Riverfront Park and Colonie Town Park for outdoor recreation. For spiritual needs, St Anthony of Padua Church and Grace Fellowship are nearby places of worship. There are also pharmacies like Walgreens and Marra's Pharmacy within close proximity for medication needs. Transportation options are readily available with Albany International Airport and Amtrak station not too far away. Overall, this part of Troy provides a well-rounded environment for senior living with its diverse range of amenities.

Physicians

• Northeast Health (0 miles)
• Ophthalmic Consultants of The Captial Region (0.2 miles)
• Troy Medical Group (0.8 miles)
• Cohoes Family Health Center (2.8 miles)
• South Troy Health Center Fax (2.8 miles)
• Newtonville Pediatrics & Internal Medicine (3.7 miles)
• Peregrim Kimberly A (3.8 miles)

Restaurants

• Brown's Brewing Company (0.1 miles)
• Sonic Drive-In (0.5 miles)
• Rare Form Brewing Company (0.6 miles)
• BYE-i Brewing (2.6 miles)
• Burger King (2.7 miles)
• On Tap (3.8 miles)
• McDonald's (3.9 miles)

Parks

• Riverfront Park (0.3 miles)
• Colonie Town Park (5 miles)
• The Crossings of Colonie (5.5 miles)
• Miracle Playground (5.6 miles)
• Jennings Landing (6.8 miles)
• Washington Park (7.2 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.5 miles)
• Panera Bread (6.6 miles)
• Stacks Espresso Bar (6.8 miles)

Places of Worship

• St Anthony of Padua Church (0.5 miles)
• Grace Fellowship (2.2 miles)
• Hindu Temple Society (5.1 miles)

Hospitals

• Seton Auxiliary (0.7 miles)
• Samaritan Hospital (0.8 miles)
• The Eddy (5 miles)
• The Pain Management Center At Albany Memorial Hospital (5.4 miles)
• Albany Memorial Hospital (5.4 miles)
• Whitney M Young Jr Health Center (6.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (2.3 miles)
• Marra's Pharmacy (2.4 miles)
• Market 32 (2.8 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.8 miles)

Transportation

• Terminal B (6.2 miles)
• Southwest Airlines (6.2 miles)
• Albany International Airport (ALB) (6.2 miles)
• National Car Rental (6.3 miles)
• CDTA Bus Stop (6.5 miles)
• Amtrak (7.2 miles)

Theaters

• Regal Colonie Center & RPX (6.8 miles)