Eddy Visiting Nurse Association in Troy, NY

Pros

• They are very attentive to patients' needs.
• The staff are knowledgeable, helpful, and a pleasure to work with.
• They provide good care and ensure patients feel well taken care of.
• The nurses are professional, thorough, and caring.
• The Eddy Visiting Nurse and Rehab Association is highly recommended.
• The services are great and very helpful, helping patients move better.
• The nurse, OT, and PT teams were wonderful—friendly, patient, and skilled.
• The care team is outstanding, with supportive and compassionate professionals.
• The visiting nurses and therapists are top-notch, kind, and respectful.
• They listen to patients and answer questions, ensuring clear communication.
• They do an excellent job and consistently deliver quality care.
• They help patients recover quickly and regain independence.

Cons

• The reviewer alleges that RN Natasha Ortiz lied, was aggressive and discriminatory during a visit, and stopped the visit after the complainant mentioned her bad behavior, indicating an unprofessional pattern.
• The reviewer states there is no way to email Eddy staff or communicate via MyChart, criticizing the communication options.

Review

This community is best suited for older adults and post-acute patients in the Troy, NY area who want skilled nursing, rehabilitation, and wound care delivered in the familiarity of their own home. Eddy Visiting Nurse Association offers a comprehensive in-home model that couples nursing with physical therapy, occupational therapy, and supportive education, designed for people who aim to recover after a hospital stay or major procedure without relocating to a campus setting. It works particularly well for individuals who prize continuity of care, a coordinated plan that travels with the patient, and the ability to stay independent while receiving a robust rehab program. For families seeking a traditional assisted living or skilled-nursing campus with social programming, meals, and around-the-clock social supervision, alternatives should be explored. This option excels when the priority is practical, hands-on recovery in a familiar space, guided by a cohesive, capable clinical team.

The strongest asset is the depth and consistency of clinical care. Reviewers repeatedly highlight nurses, physical therapists, and occupational therapists who are knowledgeable, empathetic, and reliable. The PT teams, often cited by name, bring practical, actionable exercises that patients can perform at home, with clear progress and encouragement. Nurses perform routine monitoring, blood pressure, pulse, temperature, and wound assessments with a level of attentiveness that patients describe as reassuring and thorough. The multidisciplinary approach shines in real-world outcomes: mobility improves, pain decreases, and home-based recovery feels controlled and intentional. Across hundreds of visits, clinicians are praised for being patient, professional, and kind, with a track record of staying engaged and responsive as goals shift. The comprehensive care, from wound care to gait retraining to daily function support, translates into meaningful momentum toward independence.

Yet, a small number of reviews flag potential drawbacks that families should weigh. A minority describe communication friction, including a situation where email or MyChart access didn’t meet expectations on a given day. There is also a solitary report of a nurse whose behavior was described as aggressive and discriminatory, which is a serious concern and prompts a cautious, investigatory response from any prospective client. Relatedly, a few reviewers express a desire for more structured outside exercise or more explicit alignment of therapy intensity with personal goals. While these concerns are not the norm in the overall feedback, they signal the need to set clear communication pathways, escalation points, and measurable therapy targets before care begins. In short, there are bright outcomes, tempered by reminders to confirm channels and standards up front.

When the pros are weighed against the cons, the balance overwhelmingly tilts toward favorable outcomes for most families. The practical gains, timely in-home nursing, coordinated PT and OT, and the ability to recover in surroundings that support daily life, tend to offset the occasional hiccups in communication. Continuity is a recurrent theme: patients often report the same nurse handling ongoing wound care or a stability in therapy teams, which builds trust and accelerates progress. The ability to avoid hospital readmission through proactive home-based care, paired with education that empowers patients and caregivers, creates a durable advantage. Even where objections arise, the care teams typically respond with responsiveness and professional accountability, underscoring a culture that values patient well-being and clear, compassionate guidance.

For families weighing options, the practical path is straightforward: assess the patient’s clinical needs, home environment, and desired pace of recovery, then verify three core elements before committing. First, confirm that the required services, nursing, PT, OT, wound care, and dietitian input if needed, are available in-home with the intended frequency and intensity. Second, establish a clear communication plan: who is the point person, how to access care after hours, and how to address concerns via MyChart or other channels. Third, outline a trial period with tangible milestones, mobility benchmarks, wound-healing goals, and daily living activities, so progress is measurable and adjustments can be made quickly. Families should also discuss equipment and safety needs (rollators, home modifications) and ensure the plan aligns with the patient’s independence goals. If the person desires a more social, campus-style experience or constant supervised living, alternatives should be pursued rather than forcing fit.

Overall, Eddy Visiting Nurse Association stands out as a top-tier option for home-based post-acute care in the Troy area. The combination of highly capable, compassionate clinicians and a disciplined, multidisciplinary approach delivers real, patient-centered recovery in the comfort of home. The strongest case is for seniors and recovering patients who want steady progress, practical therapy, and education that travels with them. The few cautions, communication gaps, a rare report of unprofessional conduct, and a preference for more outside exercise, are manageable with upfront planning, explicit expectations, and a clear line of accountability. For families prioritizing effective, respectful home care that supports independence, Eddy’s visiting nurse and rehab services offer a practical, proven path to recovery that maps well to real-world daily life. Engaging with intake to tailor the plan, set milestones, and align on communication can establish a strong foundation for success.

This part of Troy, New York offers a variety of amenities that cater to seniors looking to settle down in a convenient and vibrant community. With several physician offices nearby, including Northeast Health and Troy Medical Group, residents have easy access to healthcare services. Additionally, there are numerous restaurants such as Brown's Brewing Company and Sonic Drive-In for dining options. The area also boasts several parks like Riverfront Park and Colonie Town Park for outdoor recreation. For spiritual needs, St Anthony of Padua Church and Grace Fellowship are nearby places of worship. There are also pharmacies like Walgreens and Marra's Pharmacy within close proximity for medication needs. Transportation options are readily available with Albany International Airport and Amtrak station not too far away. Overall, this part of Troy provides a well-rounded environment for senior living with its diverse range of amenities.

Physicians

• Northeast Health (0 miles)
• Ophthalmic Consultants of The Captial Region (0.2 miles)
• Troy Medical Group (0.8 miles)
• Cohoes Family Health Center (2.8 miles)
• South Troy Health Center Fax (2.8 miles)
• Newtonville Pediatrics & Internal Medicine (3.7 miles)
• Peregrim Kimberly A (3.8 miles)

Restaurants

• Brown's Brewing Company (0.1 miles)
• Sonic Drive-In (0.5 miles)
• Rare Form Brewing Company (0.6 miles)
• BYE-i Brewing (2.6 miles)
• Burger King (2.7 miles)
• On Tap (3.8 miles)
• McDonald's (3.9 miles)

Parks

• Riverfront Park (0.3 miles)
• Colonie Town Park (5 miles)
• The Crossings of Colonie (5.5 miles)
• Miracle Playground (5.6 miles)
• Jennings Landing (6.8 miles)
• Washington Park (7.2 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.5 miles)
• Panera Bread (6.6 miles)
• Stacks Espresso Bar (6.8 miles)

Places of Worship

• St Anthony of Padua Church (0.5 miles)
• Grace Fellowship (2.2 miles)
• Hindu Temple Society (5.1 miles)

Hospitals

• Seton Auxiliary (0.7 miles)
• Samaritan Hospital (0.8 miles)
• The Eddy (5 miles)
• The Pain Management Center At Albany Memorial Hospital (5.4 miles)
• Albany Memorial Hospital (5.4 miles)
• Whitney M Young Jr Health Center (6.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (2.3 miles)
• Marra's Pharmacy (2.4 miles)
• Market 32 (2.8 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.8 miles)

Transportation

• Terminal B (6.2 miles)
• Southwest Airlines (6.2 miles)
• Albany International Airport (ALB) (6.2 miles)
• National Car Rental (6.3 miles)
• CDTA Bus Stop (6.5 miles)
• Amtrak (7.2 miles)

Theaters

• Regal Colonie Center & RPX (6.8 miles)