Overall Review of Eddy Visiting Nurse Association
differentiator
58 reviews mention this
Home PT and OT are praised
Residents and patients frequently describe physical and occupational therapy that’s knowledgeable and tailored.
A recurring theme is how much people value the in-home therapy they received, especially physical therapy and occupational therapy. Multiple reviews mention therapists being patient, knowledgeable, and focused on exercises and recovery goals, including after surgeries and falls. Several reviewers also say they felt supported between visits and encouraged to keep doing the work at home.
common
27 reviews mention this
Nursing support after hospital stays
Many reviews highlight attentive nursing care that helps people transition back home.
Several reviewers connect the service to recovery after a hospital stay, describing RN involvement alongside therapy. People mention nurses checking vital signs and monitoring needs, as well as answering questions and encouraging progress. A number of reviews also describe wound care support and ongoing guidance over multiple visits, which reduced worry during recovery.
common
74 reviews mention this
Staff kindness and professionalism stand out
Residents and families consistently describe the staff as kind, respectful, and professional.
Across reviews, the care team is repeatedly characterized as compassionate, respectful, and professional. Many people mention feeling listened to, having their questions answered, and being treated with understanding during difficult moments. Several reviews also call out specific clinicians while describing the same overall experience: supportive communication, punctual visits, and care that feels individualized.
caveat
2 reviews mention this
Communication and coverage issues
A couple of reviewers report problems with follow-through and insurance communication.
While most feedback is positive, a small number of reviewers describe breakdowns in communication. One review says a referral for home physical therapy was not followed up and the person was not informed about insurance acceptance. Another reviewer describes an unresolved negative incident involving documentation and the ability to communicate, which they raised as an issue to administration.
caveat
1 reviews mention this
Long-term care transition disappointment
One review criticizes the promised ease of switching to long-term care.
One reviewer reports being told that a long-term care need would transition easily, but they describe running into a lack of beds and ending up far away. The concern is about the expectations set during the sales pitch not matching what happened later. This is an isolated criticism compared with the broader feedback about day-to-day home care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.