Fawn Ridge Senior Living

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  • Interior

    A spacious and inviting dining area with neatly arranged tables and chairs, ready for patrons.

  • Building

    Sign for 'The Eliot at Troy' located on E. Long Lake Ave.

  • Architecture

    A view of a building with a sign in the foreground, set in a grassy area.

  • Bedroom

    A cluttered bedroom with a mattress, a laundry basket, and scattered papers.

  • Landscaping

    A charming gazebo surrounded by a path and brick buildings under a cloudy sky.

  • Entrance

    A striking modern wooden structure with a triangular roof, designed to create an inviting entrance.

  • Lobby

    A cozy waiting area with black sofas and a coffee table, featuring an American flag.

Fawn Ridge Senior Living

2902 Upper Tibbits Avenue, Troy, NY 12180

For more information about senior living options: (844) 490-3973

4.8 from 100 reviews
5 stars
91
4 stars
4
3 stars
1
2 stars
1
1 stars
3

Assisted Living

Overall Review of Fawn Ridge Senior Living

Pros

  • pro The staff are incredibly friendly and genuinely care about the residents.
  • pro The Eliot at Troy feels like a warm, cozy home, not a cold facility.
  • pro The Administrator is fantastic at her job, always visible, and sets a kind, positive tone.
  • pro The five acres of lawns provide a peaceful, country feel.
  • pro The remodeled spaces are modern, clean, and welcoming.
  • pro The atmosphere is positive, with residents who are happy and engaged.
  • pro The outdoor area is cozy and charming, ideal for relaxation and socializing.
  • pro The facility is clean, well-maintained, and feels like a warm, comfortable home.
  • pro The caregivers are attentive and genuinely care about residents.
  • pro Leadership under Chantelle Myers has improved resident care and overall operations.

Cons

  • pro Expired and not safely handled food in the kitchen.
  • pro Mold in the ice bin.
  • pro No clean linens.
  • pro Feces on the floor.
  • pro Management allegedly forces residents to write positive reviews at move-in and shows little regard for residents' health and well-being.
  • pro Residents who do not come out for meals are skipped and not fed for the remainder of the day.
  • pro Medication theft and personal items, including change, stolen from residents' rooms by cleaning staff.
  • pro Residents were yelled at by staff for asking for assistance with showering.

Review

The Eliot at Troy has emerged in many visitors' minds as a place where warmth, care, and a welcoming atmosphere blend with recent renovations to create something that feels homey rather than clinical. Numerous reviews highlight staff who are incredibly friendly, consistently willing to help, and genuinely invested in the well-being of the residents. Phrases like "the staff are the absolute best," "treating everyone like family," and "the atmosphere here is really positive - residents seem happy and engaged" recur across accounts, painting a picture of a community where kindness is daily practice and residents appear to be more than just occupants.

A central thread in these reflections is the leadership and the visible efforts to foster a positive culture. Reviewers repeatedly point to the Administrator as a key driver of the tone and day-to-day energy: described as fantastic at her job, always visible, and setting a kind, positive mood for the entire building. The sense that leadership is accessible and invested in the residents' lives threads through many narratives, contributing to the "warm, cozy home" feeling that so many reviewers laud. The property's five acres of lawns are frequently cited as a peaceful, country-feel asset, complementing the modern, clean, and welcoming interior spaces newly remodeled to blend contemporary aesthetics with comfort.

Guest accounts also emphasize the tangible improvements to the facility's environment and routine. The Eliot at Troy is repeatedly described as "newly remodeled," with updated interiors that balance modern design and a home-like charm. Visitors note how the outdoor space - cozy, charming, and conducive to both quiet moments and socializing - adds a lot to the experience. Several visitors mention the reception and lobby as welcoming portals into the building, with positive interactions that set the tone for what follows during a visit. Odette, a staff member described as informative, and a number of caregivers who attend to residents with attentiveness, are highlighted as part of the welcoming fabric that makes family and friends feel comfortable when they come to visit.

Within the community, the sense of a family atmosphere is reinforced by the people who work there and the relationships they build with residents. Several reviews praise individual staff members and teams who go "above and beyond," noting both the consistency of care and the personal warmth that residents and visitors experience. Names surface in the praise - Ruth, Braina, Hope, Gail, Ty, and Lala - recognizing their roles as caseworkers and care providers who contribute meaningfully to residents' daily lives. The leadership transition, particularly under Executive Director Chantelle Myers, is framed by longtime supporters as a turning point that has brought more focused leadership, better outcomes, and concrete benefits for residents, even as some families acknowledge that the facility continues to navigate budget realities and evolving needs.

The feedback about ongoing improvements is paired with a sentiment that positive momentum is real and noticeable. Reviewers who have engaged with the Eliot over the past year describe noticeable, positive changes across activities, staff friendliness, and renovations. There is a sense that the building is growing into its potential and that resident care and satisfaction are gradually expanding in tandem with construction progress. For many, this creates a hopeful trajectory: a place where staff camaraderie and a sense of purpose translate into better experiences for residents and more engaging opportunities for social connection and participation in daily life.

However, not all experiences are uniformly positive. A deeply troubling review stands out as a stark counterpoint to the prevailing tone of warmth. The writer details serious claims about expired and not safely handled food in the kitchen, mold in the ice bin, a lack of clean linens, and feces on the floor. Allegations extend to the management and governance of the facility, including accusations that new resident reviews are being prompted under pressure and that health and well-being concerns are not adequately addressed. The reviewer describes issues such as residents being skipped during meals, being yelled at when requesting milk refills, and purported theft of medication and personal items. They claim there is a broader cover-up by higher-ups and even share footage of residents being yelled at for asking for assistance with showering. This account paints a starkly different reality from the majority of positive testimonials and raises serious questions about safety, dignity, and accountability.

There are additional personal artifacts to consider in the mosaic of feedback. One reviewer recounts their own positive experience upon arrival, highlighting a warm reception by staff and a clean, well-kept environment, while another notes how a family's mom, a resident for a decade, faced challenges under prior leadership before praising the current leadership's impact on quality of life and daily care. There is also mention of a postmortem financial concern: a family member reported not receiving a financial statement related to funeral expenses and ongoing delays in obtaining documentation. Taken together, these threads illustrate a community that is dynamic and growing - capable of remarkable warmth and care in many circumstances, yet not immune to severe concerns that demand urgent attention and transparent accountability.

In sum, The Eliot at Troy presents as a place of considerable promise and genuine warmth for many who pass through its doors. The majority of reviews celebrate friendly, devoted staff; a leadership team that is increasingly visible and engaged; a modernized environment; and a sprawling outdoor space that invites both relaxation and social interaction. At the same time, a particularly serious negative account underscores the importance of consistent safety protocols, accountability, and respectful treatment of residents. For families and prospective residents, the picture is both hopeful and cautionary: a community that has made meaningful progress and earned affection from many, but one that requires ongoing vigilance, open communication, and steadfast commitment to the dignity and safety of every resident. If you're considering The Eliot at Troy, it would be wise to visit, speak with multiple staff and residents, review the latest activity and care plans, and ask candid questions about kitchen safety, meal procedures, medication handling, and financial record-keeping to form a complete, up-to-date view.

Features

Housing

  • 155 resident community capacity 155 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Albany Cty (7 miles away) Albany Cty (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Fawn Ridge Senior Living in Troy, NY offers a wide range of amenities and care services to cater to the unique needs of its residents. The community provides a comfortable and home-like environment with fully furnished apartments featuring private bathrooms and kitchenettes. Residents can relax and enjoy the beautiful outdoor spaces, such as the garden, or engage in various activities in the gaming room, small library, or fitness room.

The community ensures that residents have easy access to various healthcare services with transportation arrangements for non-medical needs as well as transportation to doctors' appointments. Additionally, residents can benefit from 24-hour call system and supervision, assistance with daily living activities like bathing and dressing, medication management, and special dietary restrictions including diabetes diet.

Residents at Fawn Ridge Senior Living also have the opportunity to participate in a variety of engaging activities including fitness programs, planned day trips, and resident-run activities. The community provides concierge services to assist residents with their daily needs and offers a mental wellness program to prioritize their overall well-being.

Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; Fawn Ridge Senior Living ensures that residents have convenient access to essential services within close proximity.

With its array of amenities and care services combined with its convenient location and vibrant activity offerings; Fawn Ridge Senior Living provides a supportive and enriching environment for seniors looking for assisted living options in Troy, NY.

Nearby Places of Interest

Hospitals

  • Samaritan Hospital (0.5 miles)
  • Seton Auxiliary (1.1 miles)
  • The Eddy (4.8 miles)
  • The Pain Management Center At Albany Memorial Hospital (5.7 miles)
  • Albany Memorial Hospital (5.7 miles)
  • Whitney M Young Jr Health Center (6.2 miles)
  • Seton Health (7 miles)

Physicians

  • Troy Medical Group (0.5 miles)
  • Ophthalmic Consultants of The Captial Region (1.1 miles)
  • Northeast Health (1.3 miles)
  • South Troy Health Center Fax (2.5 miles)
  • Cohoes Family Health Center (3.7 miles)
  • Newtonville Pediatrics & Internal Medicine (4.7 miles)
  • Peregrim Kimberly A (4.8 miles)

Pharmacies

  • Rite Aid (0.7 miles)
  • Walgreens (1.9 miles)
  • Market 32 (2.5 miles)
  • Rite Aid (2.6 miles)
  • CVS Pharmacy (3 miles)
  • Marra's Pharmacy (3.4 miles)
  • CVS Pharmacy (4.9 miles)

Cafes

  • Starbucks (0.9 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5.3 miles)
  • Starbucks (6.6 miles)
  • Stacks Espresso Bar (7 miles)
  • Panera Bread (7.6 miles)

Restaurants

  • Sonic Drive-In (1 miles)
  • Brown's Brewing Company (1.2 miles)
  • Rare Form Brewing Company (1.3 miles)
  • Burger King (3 miles)
  • BYE-i Brewing (3.6 miles)
  • On Tap (5.1 miles)
  • McDonald's (5.1 miles)

Places of Worship

  • St Anthony of Padua Church (1.3 miles)
  • Grace Fellowship (3.4 miles)
  • Hindu Temple Society (5.9 miles)

Parks

  • Riverfront Park (1.3 miles)
  • Colonie Town Park (6.2 miles)
  • The Crossings of Colonie (6.5 miles)
  • Miracle Playground (6.6 miles)
  • Jennings Landing (6.9 miles)
  • Washington Park (7.5 miles)

Transportation

  • CDTA Bus Stop (7.1 miles)
  • Amtrak (7.2 miles)
  • Terminal B (7.4 miles)
  • Southwest Airlines (7.4 miles)
  • Albany International Airport (ALB) (7.4 miles)
  • National Car Rental (7.4 miles)

Frequently Asked Questions

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