Sunrest Nursing Home

Pros

• The staff at Mather Hospital are the best, delivering care that is off the charts.
• Mather Hospital is the go-to hospital for this family, even from 40 minutes away.
• The hospital gave the patient's mother a second chance at life thanks to exceptional employees.
• The team provided the care, treatment, and attention she needed and uncovered an underlying condition.
• Mather is regarded as one of the best hospitals on Long Island, with excellent customer service and patient care.
• The staff, including doctors, nurses, and security, are friendly, compassionate, and professional.
• The dining staff consistently delivers amazing meals and goes the extra mile for patients.
• The 2 East team is a phenomenal group - attentive, compassionate, and going above and beyond.
• Dr. Michael Borrero's bedside manner is extraordinary and makes patients feel seen, heard, and cared for.
• The nurses are wonderful and the service is amazing.
• The hospital provides outstanding, personal service and care.
• The staff are described as the most compassionate, resilient, and hardworking group, who save lives.

Cons

• Parking at Mather can be difficult.
• Sherry was extremely unprofessional.
• The reviewer would not return and would advise others to avoid the clinic.
• The psych ward stay felt like a bad trip.
• The doctors were rude.
• Ancillary staff were the reason for the poor experience.
• They prescribed oxycodone without informing the patient of the risks.

Review

Mather Hospital stands out in the memories of many patients and families as a place where heartfelt care and professional dedication shine through in a way that leaves a lasting impression. Across a wide range of experiences, reviewers repeatedly describe the staff as compassionate, attentive, and committed to making difficult moments more bearable. Even those who travel long distances - some from outside the immediate area - express a strong sense of trust and honor toward the hospital, often labeling it among the best on Long Island. The overarching message is one of gratitude for the people who work there and the care they provide, with many accounts highlighting both the emotional support and the high level of clinical attention they received.

The hospital's ICU and emergency departments appear as strong anchors of the positive experiences shared. One patient describes a prolonged hospital stay - twelve days with seven in the ICU - where the care felt second to none. Specific physicians receive repeated praise, including Dr. A. Bhatti, Dr. M. Peterson, and Dr. M. Bilal, along with gratitude for the ER staff who tended to them. The ICU nurses are singled out by name - Maria, Kristen, Ralph, and Sam among others - and the daily dedication of nurses and aides who assisted in recovery is asserted as a defining feature of the hospital. A patient also notes the energy and reassurance provided by Dr. Sindhu Gollapalli and the guidance of dietitian Helen, which together contributed to a sense of holistic, steady care. The "2 East" unit is highlighted as a particularly positive team environment, with Dr. Michael Borrero (a plastic surgeon) receiving special commendation for his bedside manner and for making the patient feel seen, heard, and cared for during a D-flap surgery with skin grafting. In short, the ICU and major medical teams are frequently credited with delivering empathetic, skilled, and steady leadership at moments of fear and uncertainty.

Pediatric care experiences are described with warmth and appreciation, underscoring a hospital culture that can be both technically proficient and genuinely gentle with vulnerable patients. One reviewer recounts bringing in an 11-month-old and feeling that staff were exceptionally kind, cautious, and respectful of the child's and family's emotions. A nurse is remembered as attentive and compassionate, even going so far as to help push a stroller to the room. The sentiment expresses a sense of reassurance during a challenging time and highlights the importance of empathy in pediatric interactions. Even staples of hospital life, such as security staff, are noted positively for their pleasant demeanor and helpfulness in these family-centered moments.

Beyond the ICU and pediatric care, some reviewers celebrate aspects of daily hospital life that contributed to an overall sense of excellence. The dining experience earns enthusiastic praise from multiple sources, with one reviewer calling the food "amazing" and noting the dining staff's consistent effort to meet patients' diverse requests. Several accounts emphasize the extraordinary level of courtesy and respect shown by the majority of staff, creating an atmosphere where patients feel well cared-for and valued even as they navigate the stress of hospitalization. For a patient who values thoughtful, personalized attention, these remarks help paint a portrait of a hospital that strives to treat people well in all facets of their stay.

However, not every experience is without its concerns. Some reviews provide a careful, constructive counterpoint that suggests opportunities for improvement. One encounter with the physical therapy/occupational therapy department centers on a therapist named Sherry, who is described as unprofessional, oversharing about personal life, and offering unsolicited medical advice not within her scope of qualification. The patient left the appointment confused and frustrated after a long wait - more than ten weeks - and felt that their concerns were dismissed. The review ends with a strong recommendation to avoid that clinic, underscoring that even within a hospital with many strengths, there can be individual providers whose approach undermines trust and effectiveness.

Mental health and medication safety concerns also surface in several reviews. A reviewer recounts a troubling experience in the psych ward, describing an overall negative impression that culminated in feeling as if they were on a bad trip. Additional worries center on medication decisions, including reports of a medication (oxycodone) being prescribed without the patient fully understanding its implications, and even the decision by a physician (Dr. David Gallagher) to proceed with a drug despite expressed concerns. There are mentions of family members being consulted or, at times, not consulted in ways that heightened anxiety for loved ones. One family also notes a troubling lack of transparency around what patients sign during treatment, particularly related to who bears responsibility for belongings and what is documented. These accounts highlight a real tension between compassionate care and the complexities of medical decision-making, especially when communication gaps arise.

Belongings and security during a hospital stay are another recurring theme. A reviewer describes a problem with missing prescription glasses after a stay, with security and patient relations becoming involved to try to locate the items. The incident raises concerns about how personal belongings are safeguarded and about the clarity of procedures patients and families should expect to protect their possessions. The experience is not framed as a universal flaw, but it does remind readers that even excellent clinical care can be undermined by lapses in administrative or logistical processes. In one instance, the act of signing for treatment is mentioned as a factor that can complicate accountability for belongings, suggesting that clearer communication about consent and property handling would be beneficial.

Taken together, the collection of experiences presents a hospital that many people hold in very high regard for the quality of clinical care, the dedication of doctors and nurses, and the human warmth that accompanies treatment. The strongest themes center on gratitude for the competence and kindness of ICU and ER teams, the heartfelt thanks directed to individual clinicians and nurses, and the sense that Mather Hospital can offer life-changing care when every member of the care team is aligned to help patients and families. At the same time, there are clear reminders that even the best hospitals face challenges - from specific departments where professional boundaries or communication could be improved, to concerns about medication safety, mental health care, and the protection of personal belongings. The overall message remains one of deep appreciation for Mather Hospital and a call for continued attention to areas where experiences can be enhanced, so that more patients can leave with the same sense of hope, gratitude, and peace that many reviewers describe.

Physicians

• Long Island Pediatric Ophthalmology (0.1 miles)
• OCLI Vision Port Jefferson (0.1 miles)
• Long Island Laparoscopic Surgery (0.7 miles)
• Dr Steve Nenninger, NMD, ND, CDN (0.9 miles)
• Port Jefferson Speech & Hearing (1 miles)
• Pediatric Cardiology Of Long Island PC (1.1 miles)
• Long Island Limousine Association (1.2 miles)

Hospitals

• John T Mather Memorial Hospital (0.1 miles)
• St Charles Hospital (0.7 miles)
• Main Lobby (3.8 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Echo Pharmacy (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)

Restaurants

• Chick-Fil-A (1 miles)
• The Steam Room (1 miles)
• McDonald's (1.1 miles)
• Se-Port Delicatessen (2.5 miles)
• Strathmore Bagels (3 miles)
• Fratelli's Bagel Express (3.3 miles)
• Inferno the Restaurant (3.7 miles)

Parks

• Heritage Park (2.3 miles)
• Selden Dog Park (3.5 miles)
• West Meadow Beach (4.8 miles)
• Avalon Park & Preserve (5.2 miles)

Cafes

• Starbucks (2.9 miles)
• Student Activities Center (4 miles)
• Crazy Beans (5.1 miles)
• Starbucks (5.4 miles)
• Starbucks (5.9 miles)
• Starbucks (8.5 miles)
• Nesconset Bagel Cafe (8.8 miles)

Transportation

• Suffolk Transportation Coram (5.3 miles)

Theaters

• AMC Stony Brook 17 (5.8 miles)
• Regal Ronkonkoma (7.7 miles)
• Island 16 Cinema de Lux (8.3 miles)