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7264 Nash Road, North Tonawanda, NY 14120
For more information about senior living options: (844) 490-3973
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The care is described as excellent, with great nurses, aides, therapy, and staff, and it is recommended to everyone. The food is described as tasty, and the overall atmosphere is pleasant. Judy in the E unit is praised for going above and beyond to help residents acclimate. The nurses are described as awesome and the support staff as the best, with PT and OT providing meaningful help. Danyell and Dasia stand out as patient, competent, and understanding caregivers. The facility is clean and well run, and the Northgate team is commended for their dedication. Admissions go smoothly, and the staff during drop-off and pickup are professional, thorough, and helpful. The staff are described as amazing, and they are credited with helping residents transition home with dignity. The dementia unit is praised for excellent care and compassionate engagement with residents.
It is one of the worst facilities the reviewers have encountered, with hours-long waits for help and delays in medications. The staff are accused of neglect, leaving residents unattended for long periods. The food is consistently cold and meals are often late or unappetizing. The facility is dirty, with soiled linens, overflowing trash, and unclean rooms. It is chronically understaffed, resulting in slow responses and overworked caregivers. Billing practices and discharge decisions are described as disreputable, including premature discharges. Infections and health issues occurred due to lapses in care, such as MRSA and withheld oxygen. Families describe staff as rude, unprofessional, and disrespectful, with management seen as uncaring.North Gate Health Care Facility is best suited for families seeking short-term rehab with a strong emphasis on therapy and a visibly caring bedside staff. When a resident's priority is getting robust PT/OT, having therapists who push progress, and receiving personal attention from nurses and aides who remember names and needs, North Gate can deliver meaningful gains and a humane, respectful atmosphere during the early return home. The rehab culture in particular can feel responsive and encouraging, and respite admissions are often smooth, giving a caregiver a reliable break. The building is older but clean, and some residents respond positively to the familiarity of the environment, the availability of activity programming, and the option to social and engage with others.
Still, several realities merit careful consideration and may push families to explore alternatives. Those needing unwavering, 24/7 reliability and immediate call-light responses should plan to look elsewhere. Multiple accounts describe delayed assistance, with call bells going unanswered for extended periods and food or medications arriving late. For long-term care, ongoing concerns about cleanliness, equipment maintenance, and staff consistency have repeatedly appeared in reviews, sometimes with serious consequences. Families must weigh whether a potential for excellent therapy and compassionate daily care outweighs the risk of inconsistent oversight, frequent staffing gaps, and administrative frustrations.
The strongest positives hinge on the therapy teams and the daily human touch. Therapists in rehab settings are repeatedly praised for pushing patients toward independence, and several aides and nurses are singled out for patience and competence. When a resident can rely on consistent support from a dedicated team - especially during the difficult transition back home - North Gate can deliver tangible improvements in function, mood, and overall confidence. The facility also earns credit for creating a calm, home-like feel in many areas, with staff who genuinely engage families, coordinate admissions or respite stays, and foster trust during fragile moments. These pros can offset some challenges but do not erase systemic gaps in care delivery.
Yet the volume of negative experiences cannot be ignored. Repeated reports describe long wait times for help, lapses in medication timing, and episodes of neglect or disregard that escalate fear and anxiety for families. Cleanliness and odor issues, fluctuating room conditions, and inconsistent responsiveness by night staff are recurrent themes. In short, when the main concerns are safety, timely care, and steady day-to-day functioning, these cons often blunt the value of the rehab benefits. The contrast between highly praised rehab moments and harrowing accounts of missed assistance creates a reality where outcomes depend heavily on which shift and which staff member are present.
For families deciding now, several practical steps can shift the odds in favor of a positive experience. Tour with an eye toward response time - ask to observe a shift handoff and request metrics on average call-light response times. Meet with the administrator or director of nursing to discuss staffing models, turnover, and the facility's process for audits and corrections when concerns arise. Request current menus and dining schedules, and taste-test meals if possible, to gauge consistency and warmth in daily living. Ask about rehab program structure, therapist caseloads, and how residents are chosen for therapy goals. Finally, discuss a clear plan for discharge to home, home care coordination, and how family members will be kept informed of progress and setbacks.
Ultimately, North Gate Health Care Facility presents a mixed but navigable proposition. For families prioritizing aggressive rehabilitation, genuine compassion from frontline staff, and a welcoming, active environment, it can be a solid choice - provided the realities of staffing and management are acknowledged and actively monitored. For those whose bottom line centers on uniform safety, predictable response times, and consistently spotless conditions, alternatives in the area may offer more reliable peace of mind. In the end, the decision hinges on balancing the compelling rehab potential and humane care against the persistent concerns surrounding operations and day-to-day safety.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.North Gate Health Care Facility is a premier assisted living community located in North Tonawanda, NY. Our facility offers a wide range of amenities and care services to meet the needs and preferences of our residents.
For those who enjoy looking their best, we have a beauty salon on-site where residents can receive professional haircuts, styling, and other grooming services. Our residents can also enjoy their favorite shows or movies with cable or satellite TV in their private rooms.
Transportation is made convenient with our community-operated transportation service, ensuring that residents can easily get around town for errands or social outings. Residents can stay connected and engaged with the outside world through our computer center and Wi-Fi/high-speed internet access.
Meals are served restaurant-style in our dining room, offering a variety of nutritious options to accommodate special dietary restrictions. For those who prefer a smaller setting, we have kitchenettes available in some units for convenient meal preparation.
Our facility has various spaces dedicated to relaxation and recreation. Residents can take advantage of our fitness room for physical exercise or participate in activities organized by our staff. Our gaming room provides opportunities for friendly competition and social interaction. Outdoor spaces such as gardens are also available for residents to enjoy fresh air and nature.
We understand the importance of maintaining cleanliness and orderliness in living spaces. Housekeeping services ensure that resident rooms are kept tidy and comfortable at all times.
In terms of care services, we provide 24-hour call system and supervision to ensure the safety and well-being of our residents. Assistance with daily activities such as bathing, dressing, transfers is available to those who need it. Medication management is provided by trained staff members to ensure proper dosage schedules are followed.
We prioritize mental wellness through our mental wellness program, which includes activities aimed at promoting overall emotional well-being among residents. Special dietary restrictions are accommodated to cater to individual needs.
The surrounding area offers convenience with nearby cafes, parks, pharmacies, physicians, restaurants, and hospitals. This allows residents easy access to amenities and medical services.
At North Gate Health Care Facility, we strive to create a comfortable and supportive environment where residents can maintain their independence while receiving the assistance they need. Our dedicated staff is committed to providing personalized care and fostering a vibrant community for all who call North Gate home.
North Gate Health Care Facility is located at 7264 Nash Road, North Tonawanda, NY 14120 in Niagara County, New York
North Gate Health Care Facility on seniors.fyi includes 8 photos including images showing interior, healthcare, exercise, physical therapy, rehabilitation, decor, bedroom, landscaping, and more.
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Interior
Decor
Building
Bedroom
Kitchen
Healthcare
Rehabilitation
Nurse
