• Interior

    A cozy community area in a senior living facility with residents and caregivers.

  • Decor

    A spacious indoor lobby with seating areas, featuring tables, chairs, and decorative plants.

  • Building

    A building entrance with a circular driveway and landscaped surroundings under a cloudy sky.

  • Bedroom

    A cozy bedroom with a single bed, a chair, a dresser, and a wall-mounted television.

  • Kitchen

    Two people measuring a kitchen cabinet with a measuring tape.

  • Healthcare

    An elderly woman receives assistance while using exercise equipment for physical therapy.

  • Rehabilitation

    A physical therapy session with a therapist assisting a patient using parallel bars.

  • Nurse

    A nurse checks the blood pressure of an elderly patient in a healthcare setting.

North Gate Health Care Facility

7264 Nash Road, North Tonawanda, NY 14120

For more information about senior living options: (844) 490-3973

3.2 from 30 reviews
5 stars
11
4 stars
3
3 stars
5
2 stars
2
1 stars
9

Skilled Nursing Facility

Overall Review of North Gate Health Care Facility

Pros

  • pro Several reviewers noted that the staff at Northgate Health Care Facility were very nice, personable, and kind to the residents.
  • pro One reviewer mentioned that the facility was clean upon their visit and improved in cleanliness over time.
  • pro Another commenter highlighted that their loved one seemed happy and engaged in activities despite having dementia.
  • pro A review praised the therapists for being great, indicating that some staff members provided good care and support to patients.
  • pro Some families reported satisfaction with communication from the staff regarding their loved one's care and wellbeing.

Cons

  • pro The facility is in terrible condition, with filthy rooms and grounds, leading to patient neglect.
  • pro Patients are left unattended for hours, and staff members are often seen outside smoking instead of attending to their duties.
  • pro There is a severe lack of staffing, resulting in horrendous personal care for the residents.
  • pro Complaints about the food quality are frequent, with many meals served cold and repetitive in nature.
  • pro The nursing staff is slow to respond to call lights, causing patients to experience unnecessary discomfort.
  • pro Serious concerns arise regarding breaches of patient privacy and accountability in billing practices.
  • pro Multiple reviews highlight instances of rudeness among staff members and a general disregard for patient needs.
  • pro Previous residents experienced significant neglect, with some even developing sores from being left in unclean conditions.
  • pro Overall dissatisfaction with the rehabilitation services provided at the facility has been expressed repeatedly by families and patients alike.

Review

The Northgate Health Care Facility has garnered a wide array of reviews, illustrating a spectrum of experiences that converge predominantly on themes of neglect, poor hygiene, and inadequate staffing. Numerous reviewers express their profound disappointment regarding the overall conditions within the facility. The accounts reveal distressing observations about cleanliness, with reports of rooms and bathrooms in disarray, including instances of feces smeared on sinks and garbage left to accumulate for days. This lack of cleanliness is not only concerning from a comfort perspective but poses grave health risks for patients who are often vulnerable due to surgeries or existing medical conditions. One reviewer poignantly noted that patients come to facilities like Northgate seeking improvement in their health—only to encounter environments that may exacerbate their ailments.

Insufficient staffing levels are frequently cited as a primary contributor to the grim atmosphere at Northgate. Several family members reported that patients were left unattended for extended periods, raising alarms about the adequacy of personal care provided. One particularly troubling account described a patient who had to wait hours after signaling for assistance to use the bathroom—a situation that many found unacceptable for any rehabilitation center. Reviewers expressed frustration over nurse responsiveness; in some cases, medications were delayed or overlooked entirely despite multiple requests from patients and families alike. The emotional toll this neglect takes on both patients and families cannot be understated; as one reviewer candidly stated, "I could cry" over the observed negligence.

The quality of food served at Northgate also received its fair share of criticism. Multiple individuals voiced dissatisfaction about meals arriving cold and lacking variety, which significantly detracts from the overall experience of those trying to recover in such settings. Patients raised issues over their inability to partake in satisfying meals while recovering from serious health concerns—a sentiment echoed by family members who observed their loved ones struggling with unappetizing food options. This recurring theme raises questions not only about patient satisfaction but also about nutritional support essential for recovery.

Moreover, several reviews reflect on what appears to be systemic problems regarding staff training and professionalism at Northgate. While some patients did commend individual caregivers as friendly or helpful, there were equally numerous accounts describing rude behavior or dismissive attitudes from staff members—particularly during interactions involving therapy services. These inconsistencies point toward a larger issue within the facility's culture where accountability and service excellence seem lacking.

In stark contrast, there are also positive testimonials praising certain aspects of Northgate Health Care Facility's environment and care options. Some families shared commendations for specific staff members who demonstrated remarkable kindness or aptitude in providing care—suggesting that while systemic issues abound within this facility, there exist pockets of excellence among the workforce dedicated to enhancing patient wellbeing. In addition, families noted moments where engaging activities helped keep residents engaged despite broader concerns regarding oversight or individualized attention.

On an overarching level, it is clear that many families feel deeply let down by what they perceive as inadequate standards at Northgate Health Care Facility when it comes to rehabilitation services expected post-surgery or during recovery phases. The collective sentiment indicates an urgent need for intervention—from reforms addressing staffing shortages to ensuring rigorous cleaning protocols—that together would elevate care quality dramatically while safeguarding patient dignity throughout their rehabilitation journeys.

In conclusion, those considering placing loved ones into care at Northgate should weigh these reflections carefully against glowing reports they may encounter elsewhere; it is imperative that potential clients understand both sides—the encouraging praise found in isolated positive experiences alongside alarming trends highlighted across numerous critical reviews emphasizing negligence—and bear in mind just how crucial advocacy can be when navigating healthcare systems fraught with shortcomings relentlessly documented here by strained families seeking better outcomes amid troubling circumstances.

Features

Housing

  • 200 resident community capacity 200 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Buffalo Niagara International (12 miles away) Buffalo Niagara International (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

North Gate Health Care Facility is a premier assisted living community located in North Tonawanda, NY. Our facility offers a wide range of amenities and care services to meet the needs and preferences of our residents.

For those who enjoy looking their best, we have a beauty salon on-site where residents can receive professional haircuts, styling, and other grooming services. Our residents can also enjoy their favorite shows or movies with cable or satellite TV in their private rooms.

Transportation is made convenient with our community-operated transportation service, ensuring that residents can easily get around town for errands or social outings. Residents can stay connected and engaged with the outside world through our computer center and Wi-Fi/high-speed internet access.

Meals are served restaurant-style in our dining room, offering a variety of nutritious options to accommodate special dietary restrictions. For those who prefer a smaller setting, we have kitchenettes available in some units for convenient meal preparation.

Our facility has various spaces dedicated to relaxation and recreation. Residents can take advantage of our fitness room for physical exercise or participate in activities organized by our staff. Our gaming room provides opportunities for friendly competition and social interaction. Outdoor spaces such as gardens are also available for residents to enjoy fresh air and nature.

We understand the importance of maintaining cleanliness and orderliness in living spaces. Housekeeping services ensure that resident rooms are kept tidy and comfortable at all times.

In terms of care services, we provide 24-hour call system and supervision to ensure the safety and well-being of our residents. Assistance with daily activities such as bathing, dressing, transfers is available to those who need it. Medication management is provided by trained staff members to ensure proper dosage schedules are followed.

We prioritize mental wellness through our mental wellness program, which includes activities aimed at promoting overall emotional well-being among residents. Special dietary restrictions are accommodated to cater to individual needs.

The surrounding area offers convenience with nearby cafes, parks, pharmacies, physicians, restaurants, and hospitals. This allows residents easy access to amenities and medical services.

At North Gate Health Care Facility, we strive to create a comfortable and supportive environment where residents can maintain their independence while receiving the assistance they need. Our dedicated staff is committed to providing personalized care and fostering a vibrant community for all who call North Gate home.

Nearby Places of Interest

Pharmacies

  • Rite Aid (1.6 miles)
  • Tops Pharmacy (1.7 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.7 miles)
  • Walmart Pharmacy (1.7 miles)
  • Wurlitzer Family Pharmacy (2.6 miles)
  • Wegmans (3.3 miles)

Cafes

  • Tim Hortons (1.9 miles)
  • Wegmans Food Markets (3.3 miles)
  • Wegmans Market Cafe (5.4 miles)
  • Panera Bread (5.4 miles)
  • Tim Hortons (5.5 miles)
  • Panera Bread (5.7 miles)
  • Starbucks (5.8 miles)

Restaurants

  • Lumberjack's Patio Grill (2.2 miles)
  • McDonald's (3.2 miles)
  • My Tomato Pie (3.5 miles)
  • Dwyers Irish Pub (3.6 miles)
  • De Dee's Dairy (5 miles)
  • Duff's Famous Wings (5.2 miles)
  • McDonald's (5.3 miles)

Parks

  • Marios Park (3 miles)
  • North Tonawanda Gateway Park (3.7 miles)
  • Ellicott Creek Park (4.1 miles)
  • Starpoint Intermediate Playground (4.5 miles)
  • Town of Niagara Veterans Memorial Park (7.3 miles)
  • Hyde Park (7.8 miles)
  • Devil's Hole State Park (8.7 miles)

Hospitals

  • Degraff Memorial Hospital (3.4 miles)
  • Millard Fillmore Suburban NICU (8.9 miles)
  • Millard Fillmore Suburban Hospital (8.9 miles)

Physicians

  • Fichte Endl & Elmer Eyecare (3.8 miles)
  • Excelsior Orthopaedics (4.2 miles)
  • Niagara Professional (4.9 miles)
  • Suburban Psychiatric Associates (5.6 miles)
  • Dr. Mark Rodman (5.8 miles)
  • Amherst Medical Associates (6 miles)
  • Northtowns Medical Group PC (6.1 miles)

Places of Worship

  • Newman Center at UB (5.7 miles)
  • The Chapel (6.5 miles)

Theaters

  • AMC Maple Ridge 8 (6.5 miles)
  • Transit Drive-In Theatre (8.9 miles)

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