North Gate Health Care Facility

Pros

• Several reviewers noted that the staff at Northgate Health Care Facility were very nice, personable, and kind to the residents.
• One reviewer mentioned that the facility was clean upon their visit and improved in cleanliness over time.
• Another commenter highlighted that their loved one seemed happy and engaged in activities despite having dementia.
• A review praised the therapists for being great, indicating that some staff members provided good care and support to patients.
• Some families reported satisfaction with communication from the staff regarding their loved one's care and wellbeing.

Cons

• The facility is in terrible condition, with filthy rooms and grounds, leading to patient neglect.
• Patients are left unattended for hours, and staff members are often seen outside smoking instead of attending to their duties.
• There is a severe lack of staffing, resulting in horrendous personal care for the residents.
• Complaints about the food quality are frequent, with many meals served cold and repetitive in nature.
• The nursing staff is slow to respond to call lights, causing patients to experience unnecessary discomfort.
• Serious concerns arise regarding breaches of patient privacy and accountability in billing practices.
• Multiple reviews highlight instances of rudeness among staff members and a general disregard for patient needs.
• Previous residents experienced significant neglect, with some even developing sores from being left in unclean conditions.
• Overall dissatisfaction with the rehabilitation services provided at the facility has been expressed repeatedly by families and patients alike.

Review

The Northgate Health Care Facility has garnered a wide array of reviews, illustrating a spectrum of experiences that converge predominantly on themes of neglect, poor hygiene, and inadequate staffing. Numerous reviewers express their profound disappointment regarding the overall conditions within the facility. The accounts reveal distressing observations about cleanliness, with reports of rooms and bathrooms in disarray, including instances of feces smeared on sinks and garbage left to accumulate for days. This lack of cleanliness is not only concerning from a comfort perspective but poses grave health risks for patients who are often vulnerable due to surgeries or existing medical conditions. One reviewer poignantly noted that patients come to facilities like Northgate seeking improvement in their health—only to encounter environments that may exacerbate their ailments.

Insufficient staffing levels are frequently cited as a primary contributor to the grim atmosphere at Northgate. Several family members reported that patients were left unattended for extended periods, raising alarms about the adequacy of personal care provided. One particularly troubling account described a patient who had to wait hours after signaling for assistance to use the bathroom—a situation that many found unacceptable for any rehabilitation center. Reviewers expressed frustration over nurse responsiveness; in some cases, medications were delayed or overlooked entirely despite multiple requests from patients and families alike. The emotional toll this neglect takes on both patients and families cannot be understated; as one reviewer candidly stated, "I could cry" over the observed negligence.

The quality of food served at Northgate also received its fair share of criticism. Multiple individuals voiced dissatisfaction about meals arriving cold and lacking variety, which significantly detracts from the overall experience of those trying to recover in such settings. Patients raised issues over their inability to partake in satisfying meals while recovering from serious health concerns—a sentiment echoed by family members who observed their loved ones struggling with unappetizing food options. This recurring theme raises questions not only about patient satisfaction but also about nutritional support essential for recovery.

Moreover, several reviews reflect on what appears to be systemic problems regarding staff training and professionalism at Northgate. While some patients did commend individual caregivers as friendly or helpful, there were equally numerous accounts describing rude behavior or dismissive attitudes from staff members—particularly during interactions involving therapy services. These inconsistencies point toward a larger issue within the facility's culture where accountability and service excellence seem lacking.

In stark contrast, there are also positive testimonials praising certain aspects of Northgate Health Care Facility's environment and care options. Some families shared commendations for specific staff members who demonstrated remarkable kindness or aptitude in providing care—suggesting that while systemic issues abound within this facility, there exist pockets of excellence among the workforce dedicated to enhancing patient wellbeing. In addition, families noted moments where engaging activities helped keep residents engaged despite broader concerns regarding oversight or individualized attention.

On an overarching level, it is clear that many families feel deeply let down by what they perceive as inadequate standards at Northgate Health Care Facility when it comes to rehabilitation services expected post-surgery or during recovery phases. The collective sentiment indicates an urgent need for intervention—from reforms addressing staffing shortages to ensuring rigorous cleaning protocols—that together would elevate care quality dramatically while safeguarding patient dignity throughout their rehabilitation journeys.

In conclusion, those considering placing loved ones into care at Northgate should weigh these reflections carefully against glowing reports they may encounter elsewhere; it is imperative that potential clients understand both sides—the encouraging praise found in isolated positive experiences alongside alarming trends highlighted across numerous critical reviews emphasizing negligence—and bear in mind just how crucial advocacy can be when navigating healthcare systems fraught with shortcomings relentlessly documented here by strained families seeking better outcomes amid troubling circumstances.

Pharmacies

• Rite Aid (1.6 miles)
• Tops Pharmacy (1.7 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (1.7 miles)
• Wurlitzer Family Pharmacy (2.6 miles)
• Wegmans (3.3 miles)

Cafes

• Tim Hortons (1.9 miles)
• Wegmans Food Markets (3.3 miles)
• Wegmans Market Cafe (5.4 miles)
• Panera Bread (5.4 miles)
• Tim Hortons (5.5 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.8 miles)

Restaurants

• Lumberjack's Patio Grill (2.2 miles)
• McDonald's (3.2 miles)
• My Tomato Pie (3.5 miles)
• Dwyers Irish Pub (3.6 miles)
• De Dee's Dairy (5 miles)
• Duff's Famous Wings (5.2 miles)
• McDonald's (5.3 miles)

Parks

• Marios Park (3 miles)
• North Tonawanda Gateway Park (3.7 miles)
• Ellicott Creek Park (4.1 miles)
• Starpoint Intermediate Playground (4.5 miles)
• Town of Niagara Veterans Memorial Park (7.3 miles)
• Hyde Park (7.8 miles)
• Devil's Hole State Park (8.7 miles)

Hospitals

• Degraff Memorial Hospital (3.4 miles)
• Millard Fillmore Suburban NICU (8.9 miles)
• Millard Fillmore Suburban Hospital (8.9 miles)

Physicians

• Fichte Endl & Elmer Eyecare (3.8 miles)
• Excelsior Orthopaedics (4.2 miles)
• Niagara Professional (4.9 miles)
• Suburban Psychiatric Associates (5.6 miles)
• Dr. Mark Rodman (5.8 miles)
• Amherst Medical Associates (6 miles)
• Northtowns Medical Group PC (6.1 miles)

Places of Worship

• Newman Center at UB (5.7 miles)
• The Chapel (6.5 miles)

Theaters

• AMC Maple Ridge 8 (6.5 miles)
• Transit Drive-In Theatre (8.9 miles)