Elderwood At North Creek
Save112 Ski Bowl Road, North Creek, NY 12853
For more information about senior living options: (844) 490-3973
What unfolds across these accounts is a complex picture of Elderwood, one that contains moments of genuine care and warmth, shadowed by serious concerns about safety, responsiveness, and overall quality of treatment. Several families describe a facility that, at its best, functions as a comforting home for aging loved ones, but at its worst reveals gaps in pain management, attention, and follow-through that can leave relatives emboldened to speak out in frustration and anger.
One of the most forceful critiques centers on pain management and responsiveness. A family member recounts a distressing experience in which their sister was denied pain medication that was intended to keep her baseline discomfort under control. The frustration is palpable: the staff allegedly did not address the issues they raised, and the family ultimately removed their sister from the facility. The wording is stark - calling the place irresponsible and subpar - accompanied by a sense of betrayal and fear that important comfort measures were neglected when they were most needed. In this account, the emotional weight of watching a loved one suffer while seeking relief becomes a defining memory of the stay at Elderwood.
Against that strongly negative backdrop, other reviews acknowledge a broader spectrum of care, noting that "there is some great staff, then there are some horrible staff." The sentiment is that a few individuals stand out for compassion, particularly with hospice residents, while others disappoint with a lack of empathy or engagement. One reviewer even summarizes her impression with stark brevity: "Staff non caring." Yet, even in the face of such criticism, there are also hints of genuine allegiance and disappointment tempered by tempered hope - an indication that the experience inside Elderwood can vary dramatically from room to room and shift with different shifts, different days, and different staff members.
Amid the criticisms, droplets of praise appear that illuminate the care that does work well. A lengthy, affectionate tribute describes an elderly mother who has lived at Elderwood for about eight years and reached the age of 102, still remarkably lucid. The reviewer recalls a recent "carnival" for residents, with families invited and staff going above and beyond - dressed as clowns, creating a joyful and communal atmosphere. Names surface in gratitude: Tammy, Karen, Ilene, and Yvonne, the latter singled out as "awesome" and described as the best resident assistant. The tone of this note is warm and celebratory, emphasizing that on some occasions, the facility's environment can be bright, engaging, and deeply supportive for residents and families alike. The message is that Elderwood can nurture moments of happiness and intergenerational connection that leave a lasting positive impression.
Other accounts emphasize the human side of daily care, praising the nurses and staff for their friendliness and the loving care they provide to residents. One reviewer highlights a long-term placement of their mother-in-law, who had surgery outside and then returned, with the family convinced that the hospital's treatment was improved by the care she received upon return to Elderwood. The positive sentiment extends to recognition of past challenges under previous ownership - the "escape artist" incident - while noting that current security measures have been put in place and appear to function effectively. The overarching message here is one of relief and gratitude: Elderwood, at its best, offers a stable, compassionate environment in which families feel their loved ones are treated with dignity and affection.
That gratitude resurfaces in a heartfelt thank-you to the staff, especially during a loved one's last days. The reviewer writes, "Thanks for all that you do for our family members, especially now in my mother-in-law's last days when care and comfort are most important." This sentiment reinforces a common thread in long-term elder care: when a patient nears the end of life, compassionate, attentive caregiving becomes the most meaningful and most remembered portion of the experience. It is in these moments that families feel the difference between adequate care and care that truly honors a life.
Nevertheless, not all voices converge on a positive note. A separate, stark critique asserts that "Elderwood nursing does not take care of their residents" and charging them with allowing Alzheimer's patients to escape and leaving residents in soiled clothes for days. This account presents the most severe accusations, painting a picture of neglect and safety failures that threaten the very core of resident well-being. It stands in clear contrast to the more celebratory narratives and serves as a potent reminder that, for some families, the risks and real-world consequences of lapses in supervision and cleanliness are not abstract concerns but daily, frightening realities.
Taken together, these reviews reveal a facility whose performance seems to oscillate between moments of exceptional, person-centered care and episodes of troubling gaps in safety, responsiveness, and basic dignity. The positive stories emphasize warmth, personalized attention, and the kind of interactions that brighten a resident's day - events like festive gatherings, staff going above and beyond, and the relief that comes with seeing a loved one return home from hospital care to a nurturing environment. They remind readers that Elderwood has staff capable of delivering truly meaningful care, and that the facility can be a source of comfort and stability in the long arc of aging and serious illness.
Conversely, the negative accounts underscore significant, unresolved concerns about pain management, resident safety, and consistent staff engagement. They describe real-world consequences: children and siblings forced to extract loved ones from facilities they believe are failing to meet basic care standards, and the fear that soiled clothing and unattended needs become a normal, tolerated state. The mention of a fixed security incident suggests progress and reform, but the persistence of other complaints indicates that improvements may be uneven and insufficient for some residents and families.
In the end, the picture that emerges is not one of a single, uniform experience, but of a facility that can be a lifeline of compassion and comfort for some residents while presenting serious, sometimes life-altering concerns for others. The variance points to a need for ongoing oversight, consistent staffing standards, transparent communication with families, and a steadfast commitment to safety, dignity, and timely symptom management. For families considering Elderwood, the stories counsel a careful, personalized evaluation: visit with questions ready about pain control, fall and safety protocols, staff availability and responsiveness, and the daily routines that shape a resident's quality of life. As with any long-term care facility, the real measure lies not only in policy and promise but in the day-to-day moments when a staff member's kindness, attentiveness, and competence make the difference between fear and peace for those who rely on their care.
Elderwood At North Creek in North Creek, NY is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services for its residents.
Residents can enjoy the convenience of having a beauty salon right on-site, as well as access to cable or satellite TV in their fully furnished apartments. Community operated transportation is available for those who need assistance getting around, including transportation to doctors' appointments.
For those who enjoy staying connected and engaged, there is a computer center with Wi-Fi/high-speed internet access and a gaming room for entertainment. The community also features a small library where residents can relax with a good book.
Meals at Elderwood At North Creek are served in a spacious dining room, offering restaurant-style dining with special dietary restrictions taken into consideration. Professional housekeeping services ensure that residents' living spaces are always clean and comfortable.
The community also values physical well-being, with a fitness room and outdoor space for exercise and relaxation. A wellness center is available for mental wellness programs and assistance with activities of daily living.
Care services provided include 24-hour call systems and supervision for added peace of mind. Assistance with bathing, dressing, transfers, medication management, diabetes diets, meal preparation, and service are also offered.
Residents can look forward to an active social life at Elderwood At North Creek, with concierge services available to help plan day trips and resident-run activities scheduled daily. Nearby cafes, parks, pharmacies, restaurants, and places of worship provide opportunities for outings and connection with the local community.
Overall, Elderwood At North Creek provides a supportive environment where seniors can receive personalized care while enjoying an array of amenities and engaging activities.
Elderwood At North Creek is located at 112 Ski Bowl Road, North Creek, NY 12853 in Warren County, New York
Elderwood At North Creek on seniors.fyi includes 10 photos including images showing windows, landscaping, physical therapy, rehabilitation, exercise equipment, healthcare, interior, outdoor, and more.
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