112 Ski Bowl Road, North Creek, NY 12853
For more information about senior living options: (866) 208-4318
Overall Review of Elderwood At North Creek
Pros
There are some great staff, and a few are amazing with hospice residents.- The nurses and staff are very friendly and provide wonderful care.
- The staff were dressed up as clowns and were really wonderful, bringing joy to the residents.
- The residents had a great time during the carnival.
- Tammy, Karen, Ilene, and Yvonne are highly regarded by families, with Yvonne described as awesome.
Cons
The facility is irresponsible.- The facility is subpar at best.
- The nursing staff would not address the issues raised.
- The family was disgusted with the treatment their sister received.
- They immediately removed their sister from the facility.
- There are some horrible staff members.
- The staff are non-caring.
- They allow Alzheimer's patients to escape.
Review
Elderwood At North Creek is best suited for families that can accept variability in day-to-day care while prioritizing social engagement and personalized, if uneven, caregiver connections. The strongest signal across experiences is that, when staff take time with residents and when family involvement is welcomed, there are meaningful moments of warmth and personalized attention. A longtime resident’s longevity and engagement after years in the building suggest that the environment can be comforting and familiar for some residents, and a few staff members are repeatedly named for genuine, compassionate interactions. In short, this community can feel like a caring home for those who can surface and reinforce positive caregiver relationships, and who value social programming that brings residents together.
That said, families should clearly consider alternatives if reliable clinical oversight and consistent safety are non-negotiables. Several reviews describe situations where pain management was mishandled or neglected, with families feeling the nursing staff did not address urgent needs. Safety and security concerns surface in multiple accounts, including reports of elopement risks and residents remaining in soiled clothing for extended periods. For families with residents who require strong, continuous clinical monitoring, or who live with dementia and depend on strict wandering controls and meticulous hygiene, the risks identified in these reviews suggest that other options may offer steadier, more predictable care.
On balance, the positives, attentive staff in certain shifts, meaningful social events, and gratitude from families for specific caregivers, do not fully offset the recurring, high-impact downsides. Several reviewers praised individual caregivers by name and highlighted moments of kindness that truly matter in daily life. Yet those same accounts are interwoven with broader statements about inconsistent care quality, non-inclusive or slow responses to needs, and staff turnover that undercuts continuity. The contrast between these micro-acts of care and the macro concerns about safety and basic cleanliness makes the care experience feel unreliable for anyone needing steady, respectful medical attention.
When evaluating Elderwood At North Creek, practical due diligence matters. Prospective residents and families should tour with a focus on clinical routines: how pain is assessed and treated, who triages requests during evenings and weekends, and how quickly staff respond to alarms or calls for help. Observe the atmosphere during activities to see whether residents are engaged and whether staff actively supervise and assist. Inquire about specific protocols for infection control, wound care, and medication administration, and request explanations of any past incidents. Speaking with multiple frontline caregivers, not just supervisors, can reveal whether the day-to-day culture aligns with claimed standards.
A concrete decision path is essential. Demand a current, written care plan that outlines pain management policies, escalation procedures, and daily nursing rounds. Ask for the nurse manager’s name and confirm there is a predictable staffing pattern with adequate ratios to support timely responses. Request recent state survey results and a tour of the secure areas and memory-care zones if memory impairment is present. Clarify how family communication is handled, whether regular conference calls or written updates occur, and insist on a clear process for addressing concerns without retaliation. These steps translate into an informed choice rather than a hopeful risk.
In the end, Elderwood At North Creek presents a hybrid reality: moments of genuine care and community life offset by notable gaps in safety, consistency, and basic resident dignity. For families seeking a consistently dependable environment with tight clinical control, this facility is not the best fit. It may work for those who can sustain an engaged oversight role, advocate aggressively for residents, and tolerate uneven staffing while still valuing social activities and personal connections. If reliability, hygiene, and rigorous pain management are non-negotiable, alternatives with stronger clinical records and clearer safety protocols deserve serious consideration.
82 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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