The Pines At Glens Falls Center For Nursing & Rehab

Pros

• The Pines Healthcare & Rehabilitation Center Olean is noted for its cleanliness, with many reviewers highlighting the well-kept facilities.
• Staff members are described as friendly and generally caring towards residents, showing concern for their well-being.
• The layout of the facility is easy to navigate, making it accessible for residents and visitors alike.
• Some reviews express that the amenities and recreational areas are enjoyable for residents, contributing to a positive atmosphere.
• Positive interactions with staff were mentioned during visits and tours, indicating a welcoming environment.

Cons

• The facility is understaffed, leading to serious care issues and lack of timely assistance for patients in need.
• Patients experienced long wait times for help, leaving them in pain without proper support.
• The rooms were reported as dirty and not well-maintained, contributing to an overall unpleasant environment.
• There were allegations of theft and a lack of security for personal belongings while residents attended physical therapy.
• Staff members were described as unprofessional, sometimes prioritizing personal phone use over patient care.
• Communication with family members was deemed horrible, with staff accused of lying about patient care.
• The food served was consistently rated as disgusting and unappetizing by multiple reviewers.
• Overall cleanliness within the facility was noted as lacking, impacting the comfort and safety of patients.

Review

The reviews regarding The Pines Healthcare & Rehabilitation Center in Olean are a mixed bag, reflecting vastly different experiences from patients and visitors alike. On one hand, there are deeply troubling accounts of care deficiencies that paint a grim picture of the facility’s operations. On the other hand, several reviews provide an entirely different narrative, highlighting a more favorable impression of the organization and its staff. It is evident that individual experiences may vary greatly depending on various factors such as timing, staffing availability, and expectations.

Several reviewers expressed extreme dissatisfaction with their stay at The Pines. A common thread among these critiques is the facility's understaffing issues which resulted in inadequate patient care. One person shared harrowing details about being left unattended for extended periods while in severe pain following hip surgery. This individual emphasized that despite pushing the call button multiple times, assistance was severely delayed—or nonexistent—leaving them without help when it was urgently needed. Others echoed similar sentiments about being neglected by staff members who seemed overwhelmed or distracted by personal devices rather than focusing on patient care.

Additionally, patrons voiced concerns over cleanliness and food quality during their stay. Multiple reviews complained about dirty rooms and unsanitary conditions throughout the facility. Reports included outdated water pitchers and unhygienic practices where personal belongings were rummaged through by unknown individuals while patients were receiving therapy elsewhere. This lack of attention to both environmental cleanliness and personal security amplifies fears about the overall safety and well-being of residents at The Pines.

Conversely, there are positive assessments highlighting aspects of The Pines that seem to have met or exceeded expectations for some individuals. A few reviewers noted that the staff exhibited friendliness and kindness toward residents when they were present to assist them, even if staffing levels appeared inadequate at certain times. Some visitors appreciated the overall layout of the facility as easy to navigate. They also mentioned convenient access to nearby stores and restaurants, enhancing its appeal as a location for rehabilitation or long-term residency.

Further adding complexity to these reviews is how some visitors perceived their experiences upon visiting The Pines but not necessarily staying there themselves. A couple of reviews described clean facilities with amicable staff members who seemed genuinely concerned about resident welfare during tours of the center. These contrasting impressions raise questions about consistency in service delivery at this facility since conversations can differ significantly based on whether one is a resident or simply observing from outside.

Ultimately, it appears that The Pines Healthcare & Rehabilitation Center in Olean faces significant challenges related to staffing reliability, communication inefficiencies with family members regarding patient care, food quality issues, and cleanliness standards that require immediate attention if they hope to improve residents' experiences drastically. While some had relatively positive encounters during visits or short stays suggesting potential strengths within aspects of operation or employee attitudes, it remains crucial for management to address systematic deficiencies plaguing those seeking important care services during critical health situations comprehensively.

In conclusion, potential patients—and their families—considering The Pines should weigh both sides presented here carefully when making informed decisions regarding rehabilitation or long-term care options while recognizing ongoing issues highlighted by many ex-residents’ testimonials emphasizing needs for urgent intervention in operational practices within this healthcare institution.

Physicians

• Glens Falls Pediatric Consultants (0.1 miles)
• Pediatric Associates-Saratoga (0.1 miles)
• Garcia Plastic & Hand Surgery (0.6 miles)
• Adirondack Urology Associates PC (0.7 miles)
• Anesthesiologists of Glens Falls PC (0.7 miles)
• Behavioral Health Outpatient (0.7 miles)
• North Country Obstetrics & Gynecology of Hudson Headwaters (0.7 miles)

Places of Worship

• St Mary's Church (0.4 miles)
• Pine Knolls Alliance Church (2.1 miles)

Restaurants

• Burger King (0.5 miles)
• Morgan & Co (0.5 miles)
• Fenimore's Lounge (0.5 miles)
• Cooper's Cave Ale Company (0.5 miles)
• Raul's Mexican Grill (0.5 miles)
• Mi Rancho (0.6 miles)
• Rob & Deb's Frozen Dreams (0.6 miles)

Cafes

• Spektor Coffee Roasters (0.5 miles)
• Spot Coffee (0.6 miles)
• Starbucks (2.4 miles)
• Panera Bread (2.6 miles)

Parks

• Sagamore Playground (0.6 miles)
• Crandall Park (1.5 miles)
• Richardson St Dam (2 miles)

Hospitals

• Glens Falls Hospital Nutrition Counseling (0.6 miles)
• Medi-Ride Transportation System Glens Falls Hospit (0.7 miles)
• Glens Falls Hospital (0.7 miles)
• Emeritus (2.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• McCann's Pharmacy & Adirondack Compounding (2.5 miles)
• Mc Cann's Rexall Drug Store (2.5 miles)
• Walgreens (2.6 miles)

Transportation

• U-Haul Moving & Storage of Glens Falls (2.3 miles)

Theaters

• Glen Drive-In Theatre (3.2 miles)