Glens Falls Center for Rehabilitation and Nursing

Pros

• The Glens Falls Center was surprisingly clean.
• The staff were warm, kind, and extremely helpful.
• The care provided was high quality and compassionate.
• Caregivers have become like family to residents.
• The administrator is dedicated and hardworking.
• The facility is wonderful for elderly care and highly recommended.
• The rehab team is knowledgeable and effective at restoring mobility.
• The nurses are kind and the facilities are nice.
• The staff are friendly and make the experience great.

Cons

• The center is described as understaffed, uncaring toward patients, and lacking knowledge.
• It is said to be unsanitary and not a suitable place for recovery, with neglect that allegedly worsens patients' conditions.
• Reviewers claim the facility should be shut down because patients lie in urine-soaked clothes for hours and open wounds go unchecked.
• Families report poor communication, with nurses not coordinating between shifts and doctors not being called.
• The facility is described as filthy, with garbage on floors and equipment in disrepair; meals are said to be unpalatable.
• There are accounts of elder abuse, such as ostomy bag leaks and residents left in feces for hours.
• Staff are described as rude, condescending, and inattentive, often due to understaffing.
• Medications are allegedly withheld or not administered as prescribed, leading to deterioration.
• There are claims of misdocumentation and cover-ups by nurses.
• Some reviews link neglect to severe outcomes, including deaths from dehydration, malnutrition, or organ failure.
• Several reviewers urge others not to send loved ones and to stay away from the facility.

Review

Glens Falls Center for Rehabilitation and Nursing is best suited for families seeking a rehab-focused stay in the Glens Falls area where intensive therapy and daily progress are the priority. When staffing on the rehab floor is consistent and the admissions process runs smoothly, residents can experience tangible improvements in mobility and independence, driven by engaged therapists, attentive CNAs, and a cohesive care team. In these contexts, families often describe tangible progress, with staff taking time to explain goals, answer questions, and keep the family looped in about next steps. This is the core strength: a rehab culture that, when operating well, delivers real, observable gains.

Those weighing alternatives should focus on reliability, safety, and communication. The reviews present a stark split: some families celebrate warmth, cleanliness, and effective therapy, while others report neglect, infection concerns, and frequent breakdowns in communication. If a loved one requires meticulous wound care, timely doctor involvement, or uninterrupted oversight for post-surgical or medical fragile conditions, the risk of missed care or delayed coordination is nontrivial here. Families who have experienced or fear staffing fluctuations, unsanitary conditions, or poor family updates should seriously evaluate competing facilities with steadier safety records and clearer communication pipelines.

The strongest positives - quality physical therapy and genuinely caring front-line staff - often offset meaningful challenges when they are present in force. Several families praise the rehab team for getting patients moving again, and identify specific staff as unusually compassionate and responsive. When leadership and floor teams align, the center can feel markedly smoother: admissions staff who listen, nurses who collaborate with therapists, and aides who treat residents like family. Yet those gains can vanish on days when staffing gaps appear or when shifts do not maintain the same standard of care, leaving families to contend with delays, dirt, or miscommunications that undermine progress.

To proceed with confidence, prospective residents and their families should insist on concrete assurances before admission. During visits, request meetings with the director of nursing, the administration team, and the rehab leadership to understand current staffing patterns, wound-care protocols, and medication-handling workflows. Inquire about post-discharge planning, family communication cadence, and how concerns are escalated and resolved. Observing care during multiple shifts and speaking with multiple staffers can reveal whether the day-to-day reality aligns with aspirational statements. The presence of a newly strengthened leadership team, praised by some, is a meaningful signal, but must be verified in practice.

Real-world outcomes in this setting are uneven. For post-stroke rehab, orthopedic recovery, or other intensive therapy goals, strong therapists and dependable care can drive meaningful improvement. For residents with chronic or high-risk medical needs, however, the risk of gaps - missed call-backs, delayed wound care, or inconsistent medication handling - appears large enough to influence safety and satisfaction. Food quality, activity programming, and environmental cleanliness are variable by shift, which means expectations should be filtered through the lens of daily, not headline, experiences. In short, the center can be excellent in the right circumstances, and deeply challenging in others.

Ultimately, Glens Falls Center can be a strong choice for families willing to engage proactively and demand accountability, particularly when therapy-led progress is the primary goal. It is not a one-size-fits-all option: for those prioritizing unwavering safety, transparent communication, and consistent cleanliness, alternatives with steadier track records may be preferable. The decision hinges on the ability to secure reliable oversight, to visit across shifts, and to establish a clear plan for monitoring care and staying connected to the care team. For the right family, the center offers real rehabilitation potential; for others, the risk profile shifts the balance toward exploring other communities first.

This part of Glens Falls, New York, offers a variety of amenities and services that cater to the needs of seniors. With several physicians, including a center for occupational health and holistic care center nearby, residents have access to quality medical care within a short distance. In addition, the presence of Glens Falls Hospital and transportation services like Medi-Ride ensure convenient healthcare options. The area also boasts a selection of restaurants, cafes, parks, and pharmacies for leisure activities and everyday errands. For those seeking entertainment, the Glen Drive-In Theatre is just a short drive away. Overall, this neighborhood provides a mix of healthcare facilities, dining options, recreational spaces, and essential services that make it an attractive choice for senior living in Glens Falls.

Physicians

• Center For Occupational Health (0.5 miles)
• Irongate Family Practice Associates (0.7 miles)
• Audiologic Solutions (0.7 miles)
• Adirondack Neurology Associates (0.7 miles)
• North Country Holistic Care Center (0.8 miles)
• North Country Obstetrics & Gynecology of Hudson Headwaters (0.9 miles)
• Anesthesiologists of Glens Falls PC (0.9 miles)

Hospitals

• Glens Falls Hospital (0.9 miles)
• Medi-Ride Transportation System Glens Falls Hospit (0.9 miles)
• Glens Falls Hospital Nutrition Counseling (0.9 miles)
• Emeritus (1.9 miles)
• Westmount Health Facility (4.2 miles)

Transportation

• U-Haul Moving & Storage of Glens Falls (0.9 miles)

Parks

• Crandall Park (0.9 miles)
• Richardson St Dam (1.1 miles)
• Sagamore Playground (1.4 miles)

Restaurants

• Downtown City Tavern (1 miles)
• Siam Thai Sushi (1 miles)
• Raul's Mexican Grill (1 miles)
• Main Moon Chinese Take-Out (1.1 miles)
• Fenimore's Lounge (1.1 miles)
• Morgan & Co (1.1 miles)
• McDonald's (1.1 miles)

Cafes

• Spot Coffee (1 miles)
• Spektor Coffee Roasters (1 miles)
• Starbucks (1.5 miles)
• Panera Bread (1.7 miles)

Places of Worship

• St Mary's Church (1.2 miles)
• Pine Knolls Alliance Church (2.4 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2 miles)
• Walmart Pharmacy (2.7 miles)
• McCann's Pharmacy & Adirondack Compounding (4 miles)
• Mc Cann's Rexall Drug Store (4 miles)

Theaters

• Glen Drive-In Theatre (2.4 miles)