Sylcox Health Care Facilities

Pros

• The nursing team and staff provided wonderful service.
• Lawrence the concierge is a great guy and was very helpful and attentive.
• Sapphire Nursing at Meadow Hill shows understanding and care; attention, food, and staff are excellent.
• The facility is clean.
• The receptionist is amazing, very polite, and welcoming.
• The staff at Sapphire are exceptional.
• The PT room has lots of equipment and a friendly staff.
• The staff went above and beyond in every way.
• Therapy dog visits are offered and staff are excellent.

Cons

• This place is extremely run down and most of the staff is uncaring and unprofessional!
• The facility needs much more attention to the resistance and the place needs renovation, such as the walls and the floor, but for now the place looks horrible.
• The place is not clean. Patients are not well cared for. They are left on their own in their own fluids. Don't put people you love here.
• No administrator they keep floating out.
• Food is cold and horrible.
• Staffing is poor, on the phones and in worst laughing at your loved ones.

Review

Sapphire Nursing at Meadow Hill appears to be a place of powerful contrasts. On one hand, many families praise the facility as a place where remarkable rehabilitation happens and where dedicated, compassionate staff can make a difficult journey back to independence. A husband who spent 45 days there went from being unable to walk or get out of bed to a point where he could regain mobility, thanks to a team that included a wonderful nursing group, attentive caregivers, and skilled physical and occupational therapists. Across the board, the people who work there - nurses, therapists, food preparation staff, cleaning crews, and reception personnel - are frequently cited as the backbone of that progress. Several reviews specifically credit the nursing and therapy staff for making a real difference, and some visitors describe experiences that feel almost miraculous, express gratitude, and say they would return "in a heartbeat" for future care. The sentiment is that the care, the attention to daily needs, and the overall commitment of the staff can be deeply meaningful and life-changing for both residents and their families.

Lawrence the concierge stands out repeatedly as a positive, memorable face of the facility. He's described as helpful and attentive, an embodiment of the kind of personal, responsive service that enhances a family's experience during a stressful time. Multiple accounts point to staff who are friendly, polite, and genuinely caring toward residents and their families, with emphases on warmth, patience, and attentiveness. The environment is also described as welcoming and supportive, with praise for the receptionist and general reception experience, and for moments like therapy dog visits that bring comfort and a sense of normalcy into the daily routine. In several reviews, families mention feeling that the staff is truly invested in their loved ones' well-being, and they express gratitude for the way care is delivered on a day-to-day basis.

Yet there is a persistent thread of concern that runs through many reviews. Staffing appears inconsistent, particularly on the phones, and there is frustration with what some families perceive as a casual or punitive attitude toward loved ones. Comments about lack of administration presence and frequent "floating" administrators contribute to a sense that governance and accountability can be adrift at times. Food quality is another frequent point of contention - some families report good meals and proper nourishment, while others say the food is cold, unappealing, or not aligned with a resident's needs, contributing to overall dissatisfaction with day-to-day life at the facility. The sense of ongoing administrative follow-up, or the lack thereof, is a sore spot for several reviewers, who report no follow-up calls after hospital transfers or concerns about transitions of care.

There are particularly troubling anecdotes about one respite admission in July. A previously healthy mother entered for a short-term stay that was cut short by a hospital visit for what was described as low hemoglobin, followed by a transfusion and a diagnosis of severe weakness and reduced mobility. After discharge, the family did not receive any follow-up contact about her condition or the transition of care. Items like pur?ed food being served when not needed, and the quick clearance of her belongings with the room being cleared and staff seemingly moving quickly to prepare the space for another patient, left a strong impression of a rushed and impersonal discharge. The overarching message from these accounts is a worry that compassionate communication and thorough post-discharge follow-through were not consistently part of the care experience, leaving families feeling overlooked at a vulnerable moment.

The mixed experiences extend to individual interactions with staff beyond the overall tone of care. In one case, a nurse and the care team were praised for attentiveness and clear communication about needs and plans. In another, an aide was described as lacking concern or knowledge, and one family member even felt compelled to stay in the facility daily to ensure their loved one received adequate care. There are also cautions about the physical environment from some reviewers who felt the facility needed renovation or more attention to cleanliness, while others describe the same space as clean, well-kept, and comfortable. A few reviewers mention security concerns or frustrations with the pace of care, including a patient not receiving timely attention from a doctor or issues with basic communications like phone access for residents and families.

Language accessibility emerges as a notable theme as well. Several accounts suggest that Spanish-speaking residents would benefit from translators to facilitate better understanding and ensure families feel fully included in care planning and updates. This points to an area where improvements could enhance the overall experience for a segment of residents and their families, ensuring clear communication and comfort across diverse backgrounds.

Overall, Sapphire at Meadow Hill seems to be a facility with substantial strengths in rehabilitation outcomes and frontline caregiving. The stories of recovery, the praise for specific individuals like Lawrence and other compassionate staff, and the positive experiences of visitors who felt welcomed and well-supported all point to a place that can deliver exceptional care when everything is aligned. At the same time, the reviews highlight important gaps: inconsistent staffing and administration presence, variable meal quality, gaps in follow-up and communication, and some concerns about cleanliness and environmental standards. These contrasts suggest a facility that can offer outstanding, life-changing care but also faces recurring challenges that families should weigh carefully when planning long-term care. For those considering Sapphire Meadow Hill, it may be wise to inquire about ongoing administrator involvement, work on improving follow-up protocols after hospitalizations or transitions, assess meal quality and resident dietary needs, and explore the availability of language support to ensure a consistently high standard of compassionate, comprehensive care across all residents and their families.

Pharmacies

• Stop & Shop Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Signature Rx (1 miles)
• Newburgh Rescue Supply (2 miles)
• Walgreens (2.8 miles)
• Rite Aid (3 miles)
• Medical Arts Pharmacy (3.1 miles)

Restaurants

• Wendy’s (0.9 miles)
• Taco Bell (0.9 miles)
• McDonald's (1.1 miles)
• Whoo's Sports Bar (1.2 miles)
• Denny's (1.6 miles)
• Burger King (1.7 miles)
• Chili's Grill & Bar (1.7 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (1.8 miles)
• Homespun Cafe at Dia:Beacon (5.7 miles)
• Bank Square Coffeehouse (5.8 miles)
• Big Mouth Coffee Roasters (6.4 miles)
• Kitchen & Coffee (6.5 miles)
• Trax Espresso (6.6 miles)

Physicians

• Family Medical Care PC (2.5 miles)
• Premier Medical Group (2.6 miles)
• Premier Medical Group: Jaspreet Singh, DO (2.8 miles)
• Horizon Family Medical Group (2.8 miles)
• Orangetown Orthopedic Associates (3 miles)
• Hudson Valley Imaging (3 miles)
• Highland Ophthalmology Associates (3 miles)

Hospitals

• St Lukes Hospital Pathology (4 miles)
• St Luke's Cornwall Hospital (4.1 miles)
• Castle Point VA Hospital (6.5 miles)

Parks

• Riverfront Park (5.4 miles)
• Long Dock Park (5.4 miles)
• Lasser Park (6.7 miles)
• Mt. Beacon Park (7 miles)
• Bowdoin Park (9.2 miles)
• Hudson Highlands State Park (9.4 miles)
• Mayor's Park Pavilion (9.7 miles)

Places of Worship

• St John the Evangelist Roman Catholic Church (6 miles)
• St Luke's Episcopal Church (6.7 miles)
• Chapel of Sacred Mirrors (8.7 miles)

Theaters

• Story Screen Beacon Theater (6.5 miles)

Transportation

• Metro North - New Hamburg Train Station (8.3 miles)
• Orange County Airport (KMGJ) (8.9 miles)