Sylcox Health Care Facilities in Newburgh, NY

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• The nursing and therapy teams provided wonderful care for rehabilitation.
• The staff across nursing, physical therapy, occupational therapy, food service, cleaning, and reception delivered outstanding service.
• Lawrence the concierge was helpful and attentive, making the experience worthwhile.
• Sapphire Nursing at Meadow Hill shows understanding and care for residents, with excellent attention to meals and staff.
• The facility is neat, clean, and staffed by friendly, polite professionals.
• The care and attention at Sapphire Meadow Hill is outstanding.
• The staff are deeply committed to patient care.
• The receptionist and front desk staff are welcoming and helpful.
• The PT/OT/Speech therapy teams are performing well and supportive.
• Families feel safe and grateful for the care their loved ones receive.
• The staff on the second floor are terrific and highly recommend the facility.
• The personnel are friendly, helpful, and attentive to patients.

Cons

• Staffing is poor, on the phones and laughing at residents’ loved ones.
• The food is cold and horrible.
• There is no administrator and staff keep floating in and out.
• The reviewer would leave the facility and hates this place.
• There is a lack of compassion, communication, and professionalism.
• The facility is extremely run-down and most of the staff are uncaring and unprofessional.
• The place is not clean; patients are not well cared for and are left on their own in their own fluids.
• There was a delay in medical follow-up, with a doctor not showing for a patient with dangerously high blood sugar, which could have been fatal.

Review

This community is best suited for families seeking aggressive physical rehabilitation for a loved one who has recently been hospitalized and needs to regain mobility. The rehab program stands out: a coordinated team of nurses, physical and occupational therapists, and supportive dietary and housekeeping staff that together push for real, measurable gains. Residents arriving unable to walk or needing help in bed often leave with noticeable improvements in strength, balance, and independence. For families prioritizing tangible functional recovery, clear daily progress, and a culture that centers rehab goals, Sylcox Health Care Facilities in Newburgh delivers a practical path toward a safer, more capable later life.

That said, some families should consider alternatives if administrative stability and reliable follow-through after discharge are non-negotiable. Several reviews describe inconsistent staffing on the phones, leadership turnover, and gaps in communication or post-hospital follow-up. In a few cases, families felt dismissed or left without timely updates when concerns arose. If dependable escalation paths, predictable problem-solving, and ongoing check-ins after transition matter most, it is wise to compare options and ask for specifics about leadership structure and care coordination before choosing.

The core strengths, the competent nursing presence, dedicated therapists, and supportive front-line staff, often offset these drawbacks. The rehab program is well-resourced, with validated daily therapy, a well-equipped PT/OT environment, and touches that boost morale, such as therapy visits and responsive aides. Cleanliness and courtesy are frequently noted, and many families report visible progress and better daily functioning. These advantages create a strong rationale to choose this community for rehab-oriented care, even as a few residents report frustrations around meals or administrative responsiveness.

Prospective families should press for specifics on rehab planning and discharge. Reports describe substantial daily therapy and a disciplined approach to goals, with therapists coordinating with nursing to track progress. The presence of helpful staff, including a concierge-type helper who coordinates needs, can materially ease transitions. Key questions to ask: how many minutes of therapy per day, what milestones trigger discharge plans, how updates are delivered to families, and who oversees the discharge summary. A live tour of the therapy space and a candid discussion about expected outcomes will reveal how well the program aligns with the loved one’s recovery targets.

Care quality remains mixed in isolated accounts. While many praise friendly, attentive staff and clean facilities, others recount lapses in compassion, missed follow-ups, or concerns about consistency in care. Some reviews call out equipment or ambiance needs, and a few notes mention language support gaps for non-English-speaking residents. These signals point to the necessity of verifying leadership continuity, requesting a formal care conference, and confirming how language and dietary needs are managed before admission and during stay.

In sum, this community offers a solid, rehab-centric option with meaningful mobility outcomes and generally positive staff interactions. The decisive factor is whether rehab strength and personal attention supersede administrative variability. For families prioritizing robust rehabilitation, clear progress tracking, and a caring nursing team, Sylcox Health Care Facilities warrants careful consideration. If administrative reliability, consistent follow-up, or specific dietary or language services are non-negotiable, explore alternatives and visit to compare intimately. A thorough on-site tour, direct conversations with the care team, and a concrete discharge plan will enable an informed, action-oriented decision.

Pharmacies

• Stop & Shop Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Signature Rx (1 miles)
• Newburgh Rescue Supply (2 miles)
• Walgreens (2.8 miles)
• Rite Aid (3 miles)
• Medical Arts Pharmacy (3.1 miles)

Restaurants

• Wendy’s (0.9 miles)
• Taco Bell (0.9 miles)
• McDonald's (1.1 miles)
• Whoo's Sports Bar (1.2 miles)
• Denny's (1.6 miles)
• Burger King (1.7 miles)
• Chili's Grill & Bar (1.7 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (1.8 miles)
• Homespun Cafe at Dia:Beacon (5.7 miles)
• Bank Square Coffeehouse (5.8 miles)
• Big Mouth Coffee Roasters (6.4 miles)
• Kitchen & Coffee (6.5 miles)
• Trax Espresso (6.6 miles)

Physicians

• Family Medical Care PC (2.5 miles)
• Premier Medical Group (2.6 miles)
• Premier Medical Group: Jaspreet Singh, DO (2.8 miles)
• Horizon Family Medical Group (2.8 miles)
• Orangetown Orthopedic Associates (3 miles)
• Hudson Valley Imaging (3 miles)
• Highland Ophthalmology Associates (3 miles)

Hospitals

• St Lukes Hospital Pathology (4 miles)
• St Luke's Cornwall Hospital (4.1 miles)
• Castle Point VA Hospital (6.5 miles)

Parks

• Riverfront Park (5.4 miles)
• Long Dock Park (5.4 miles)
• Lasser Park (6.7 miles)
• Mt. Beacon Park (7 miles)
• Bowdoin Park (9.2 miles)
• Hudson Highlands State Park (9.4 miles)
• Mayor's Park Pavilion (9.7 miles)

Places of Worship

• St John the Evangelist Roman Catholic Church (6 miles)
• St Luke's Episcopal Church (6.7 miles)
• Chapel of Sacred Mirrors (8.7 miles)

Theaters

• Story Screen Beacon Theater (6.5 miles)

Transportation

• Metro North - New Hamburg Train Station (8.3 miles)
• Orange County Airport (KMGJ) (8.9 miles)