Right At Home of Hudson Valley in Newburgh, NY

Pros

• Right at Home is professional, caring, and highly responsive.
• They have a bullpen system that ensures seamless substitute caregivers when the regular one is unavailable.
• Scott Silvestri is a seasoned, helpful, and attentive caregiving professional.
• Chantal is an incredible caregiver - caring, kind, attentive, loving, and proactive.
• Caregivers are patient, professional, and genuinely compassionate.
• The agency matches caregivers well to the client's needs and maintains clear communication.
• Clients feel safe, supported, and like they are part of a trusted care team.
• The services are flexible and the rates are reasonable; the care team goes above and beyond, handling many daily tasks.
• The owner and team are approachable, empathetic, and dedicated to helping families navigate in-home care.
• In-home care from Right at Home significantly improves quality of life and preserves independence.

Cons

• The reviewer notes that the previous caregiving company did not provide substitutes when the regular caregiver was off, leaving them to fully care for their wife.
• The reviewer recalls days when the caregiver "called out," forcing them to manage caregiving on their own.
• They mention staff unavailability in their area, which prevented using Right at Home.
• They were initially skeptical about Right at Home after discovering it through a search engine.
• They describe the VA paperwork process as complicated.

Review

Right at Home of Hudson Valley is best suited for families who want a loved one to stay at home with a highly personalized, highly reliable care team. It serves seniors who need daily living support, medication reminders, guided exercise, and steady companionship that feels genuine rather than procedural. The standout feature is a staffed "bullpen" of substitutes so that a regular caregiver's day off never derails the plan, with an opportunity to meet replacements ahead of time. That level of continuity matters when routines and responsiveness shape safety, pace, and mood in the home.

Those weighing alternatives should be mindful that the strongest value here comes from a hands-on, intimate model rather than a purely transactional one. If cost is the sole driver and the budget is tight, or if 24/7 live-in coverage and intensive clinical nursing are non-negotiable, other options may fit more comfortably. Facility-based communities or agencies with a heavier emphasis on standardized processes may feel less personal to families seeking a "care team" atmosphere. For loved ones requiring constant around-the-clock medical supervision, explore higher-acuity home health or a different care setting.

The program's advantages consistently translate into meaningful outcomes. Regular caregivers like Chantal bring warmth, attentiveness, and initiative - she not only supports daily tasks but also uses constructive coaching to encourage continued activity. Megan's calm, patient manner demonstrates the kind of steadiness that reduces stress during times of transition. The leadership team, especially Scott, is described as responsive, thoughtful, and adept at matching the right caregiver to the right client, which minimizes mismatches and accelerates trust. Across dozens of visits, families highlight not just companionship but practical help - laundry, dishes, light cleaning, pantry organization, and even meal preparation - that round out the support and sustain independence.

A core strength is how benefits offset potential downsides through disciplined operations and transparent communication. The visit checklists and a caregiver supervisor keep care on track, while documentation and direct channels keep families in the loop even from miles away. The accessibility of the owner and the care team - evident in rapid question responses, proactive problem-solving, and clear fee discussions - translates into a predictable experience. The platform's reporting app and online invoicing provide accountability, so families know when tasks were completed and what was delivered on any given day. In practice, these elements convert a fragile plan into a resilient routine, even as needs evolve.

For families already juggling medical appointments, VA paperwork, or complex schedules, Right at Home proves unusually adept at coordination. The team's flexibility is repeatedly cited as a defining benefit - adjusting hours, substituting caregivers seamlessly, and staying aligned with the client's evolving preferences. The on-site intake with the family and the client - together with a documented "visit checklist" and a shared communications page - creates a clear roadmap. The result is a care arrangement that is easy to manage remotely: Jasper's thoroughness, Deline's supervision, and Scott's involvement offer a model of proactive oversight that keeps a fragile day-to-day balance intact. The practical impact is a higher quality of life for the elder and real peace of mind for relatives.

In sum, this community stands out for families wanting a compassionate, capable, home-based care partnership that feels personal, professional, and consistently dependable. It is especially well-suited for seniors who value tailored caregiver matching, practical daily help, and a robust support structure that keeps them safely independent at home. The strongest caveat lies not in the people or processes but in alignment with needs that stretch beyond in-home care - specifically, 24/7 medical-grade coverage or a move into a facility when more intensive supervision is required. For Hudson Valley households seeking a trusted, family-like care team to keep a loved one thriving at home, Right at Home offers a clear, credible path forward.

This part of Newburgh, New York offers a variety of amenities that cater to different needs and interests. With several cafes and restaurants in close proximity, seniors can enjoy a range of dining options and social settings. The area also provides convenient access to medical care, with multiple physicians' offices and pharmacies nearby. In case of emergencies or specialized treatment, there are hospitals within a reasonable distance. For recreational activities, parks such as Riverfront Park and Mt. Beacon Park offer opportunities for outdoor enjoyment. Additionally, places of worship provide spiritual support for those seeking community connections. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle in a vibrant and accessible area.

Cafes

• Panera Bread (0.4 miles)
• Starbucks (0.5 miles)
• Homespun Cafe at Dia:Beacon (4 miles)
• Bank Square Coffeehouse (4.3 miles)
• Big Mouth Coffee Roasters (4.8 miles)
• Kitchen & Coffee (4.9 miles)
• Trax Espresso (5 miles)

Restaurants

• Chili's Grill & Bar (0.5 miles)
• Denny's (0.6 miles)
• Burger King (0.6 miles)
• Cosimo's On Union (0.7 miles)
• Sonic Drive-In (0.9 miles)
• Ikaros Diner (1.1 miles)
• McDonald's (1.2 miles)

Physicians

• Premier Medical Group (0.5 miles)
• Horizon Family Medical Group (1.6 miles)
• Highland Ophthalmology Associates (1.6 miles)
• Greater Hudson Valley Family Health Center (1.7 miles)
• Premier Medical Group: Jaspreet Singh, DO (1.8 miles)
• Horizon Family Medical Group (1.8 miles)
• The Children's Medical Group - Newburgh (1.8 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Newburgh Rescue Supply (1.3 miles)
• Signature Rx (1.5 miles)
• Stop & Shop Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Medical Arts Pharmacy (2.1 miles)
• Walgreens (2.1 miles)

Hospitals

• St Lukes Hospital Pathology (2.3 miles)
• St Luke's Cornwall Hospital (2.3 miles)
• Castle Point VA Hospital (5.7 miles)
• Medical Center At Cold Spring (8.2 miles)
• Keller Army Community Hospital (8.2 miles)

Parks

• Riverfront Park (3.8 miles)
• Long Dock Park (3.8 miles)
• Mt. Beacon Park (5.3 miles)
• Lasser Park (6 miles)
• Hudson Highlands State Park (7.2 miles)
• Mayor's Park Pavilion (7.5 miles)

Places of Worship

• St John the Evangelist Roman Catholic Church (4.5 miles)
• St Luke's Episcopal Church (5 miles)
• Chapel of Sacred Mirrors (8.3 miles)

Theaters

• Story Screen Beacon Theater (4.8 miles)

Transportation

• Metro North - Cold Spring Station (8 miles)
• Metro North - New Hamburg Train Station (8.2 miles)