Right At Home of Hudson Valley

Pros

• Right at Home is consistently described as professional, caring, and highly responsive.
• The bullpen policy offers reliable substitute caregivers, with opportunities to meet them beforehand.
• Chantal is praised as incredible - caring, kind, attentive, loving, and proactive - fostering a family-like bond.
• The care team is seen as highly capable, with caregivers who anticipate needs and take initiative (laundry, dishes, light cleaning, and more).
• Megan is commended for patience, calmness under stress, and a fabulous way with the sister.
• Scott Silvestri is regarded as a seasoned professional who listens, matches needs, and is very helpful and approachable.
• The Newburgh office team is praised for thorough onboarding, clear processes, and genuine care for their mom.
• Jasper is described as thorough, thoughtful, and a critical, beloved member of the household, handling exercises, meds, cooking, cleaning, and companionship.
• Deline and the office staff are recognized for strong follow-through and supportive communication.
• The iPhone app is highlighted as a valuable feature for reporting, hours, activities, and invoicing.
• The overall experience is life-changing and deeply appreciated, with caregivers going above and beyond.
• Rates are described as reasonable for the high level of service provided.

Cons

Review

The experience with Right at Home has stood in strong contrast to our previous caregiving arrangement. Months into the relationship with this agency, it's clear that the people behind Right at Home are dedicated, professional, and truly responsive to the needs of both the person receiving care and the family members involved. One of the standout features that repeatedly impressed us is their "bullpen" system - a ready supply of substitute caregivers who can step in when the regular caregiver is unavailable, and who can be met beforehand. In the past, we often found ourselves carrying most of the care burden when a caregiver called out, but with Right at Home we've consistently had capable substitutes who fit well with our routine. The assurance that a qualified stand-in will be there when needed has made a world of difference for us.

Scott Silvestri, a key contact and leader at Right at Home, has emerged as a seasoned professional in the caregiving field. He is described as highly knowledgeable, approachable, and responsive - someone who listens carefully, answers questions, and works to match the right caregiver to our situation. Several reviews highlight his ability to guide families through the process, explain fees clearly, and coordinate visits so we feel confident about who will be coming into our home. His proactive involvement and willingness to stay connected with the family when new questions arise or when circumstances change have left a lasting and positive impression on us.

Our regular caregiver, Chantal, is remarkable. Beyond being caring, kind, attentive, and loving, she also knows when to apply a little "tough love" to keep routines on track - encouraging my wife to continue walking or exercising when it would be easier to stop. After settling into our home, Chantal has become like family; my wife adores her, and we have begun thinking of ourselves as a care team who manage daily events and needs together. Chantal's initiative is notable - she often takes on tasks without being asked, such as doing laundry, washing dishes, and light cleaning. Her proactive approach makes a meaningful difference and reinforces the sense that our home is well cared for.

The agency has earned high praise from multiple families who have interacted with different caregivers. One reviewer described how Megan, a newer caregiver, had a remarkable way with their sister during stressful times - calming her with unending patience and a gentle presence. The ability of Right at Home staff to soothe and reassure loved ones when they are anxious or unsettled is repeatedly mentioned as a key strength. In another instance, Scott helped match a family member with a "perfect companion," underscoring the agency's commitment to thoughtful placement and ongoing support.

Beyond the initial placement, several testimonials emphasize the ongoing, attentive support from Scott and his team. Families note that Scott takes the time to listen deeply to needs, discuss options, and remain accessible for questions as they arise. The sentiment that "I would recommend Right at Home to anyone who needs an in-home caregiver" is echoed across stories, with many expressing gratitude for the care team's consistency, compassion, and responsiveness.

A standout story comes from the Newburgh office, where Scott, Deline (the caregiver supervisor), and Jasper (the caregiver) worked through a detailed, structured process to ensure the best possible outcome for a mom in their care. Scott conducted an in-person interview with the mom (even when the family was remote, via FaceTime), explained the process and fees, and confirmed preferences and routines. The next interview involved the family and Jasper, with a formal visit checklist and a communications page to document needs and notes. This level of thoroughness created confidence and clarity for a family miles away, who could then fly in for Jasper's first week to ensure everything went smoothly.

Within three weeks, Jasper became an indispensable member of the mom's household, handling not just exercise reminders and medication management, but also a broad range of chores: thorough bathroom cleaning, weekly linen changes, laundry, pantry organization, meal preparation, dishwashing, trash removal, and even social activities like playing cards. The caregiver's capacity to anticipate needs, keep the home organized, and provide compassionate companionship turned a fragile situation into a manageable, well-supported routine. Deline's periodic check-ins, including a timely call after an incident where the mom fell and cut her arm, demonstrated the team's genuine care and commitment to safety. The family appreciated that the agency kept them informed and involved, even when they were geographically distant.

The Newburgh team also relies on technology to maintain communication and transparency. Jasper uses an iPhone app to report daily activities, hours, and updates, with an accessible online payment option and detailed invoices. This level of documentation provides peace of mind to families who are juggling caregiving with other responsibilities. In addition to Jasper and Deline, the office support from Teresa and others was noted as consistently helpful, reinforcing the sense that Right at Home operates as a cohesive, attentive family rather than a distant company.

Across all these stories, the bottom line is one of deep appreciation and strong endorsement. Reviewers consistently describe Right at Home as "wonderful, loving, caring, professional, and compassionate," with a culture that feels less like a corporate entity and more like a family dedicated to helping seniors stay safely and comfortably at home. The quality of care, the reliability of substitutes, the thoughtful caregiver matching, and the clear, reliable communication all contribute to a level of trust that makes families confident in recommending Right at Home to others who need in-home care for their loved ones. The recurring sentiment is heartfelt gratitude for the patience, expertise, and genuine care that the team brings to every visit.

This part of Newburgh, New York offers a variety of amenities that cater to different needs and interests. With several cafes and restaurants in close proximity, seniors can enjoy a range of dining options and social settings. The area also provides convenient access to medical care, with multiple physicians' offices and pharmacies nearby. In case of emergencies or specialized treatment, there are hospitals within a reasonable distance. For recreational activities, parks such as Riverfront Park and Mt. Beacon Park offer opportunities for outdoor enjoyment. Additionally, places of worship provide spiritual support for those seeking community connections. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle in a vibrant and accessible area.

Cafes

• Panera Bread (0.4 miles)
• Starbucks (0.5 miles)
• Homespun Cafe at Dia:Beacon (4 miles)
• Bank Square Coffeehouse (4.3 miles)
• Big Mouth Coffee Roasters (4.8 miles)
• Kitchen & Coffee (4.9 miles)
• Trax Espresso (5 miles)

Restaurants

• Chili's Grill & Bar (0.5 miles)
• Denny's (0.6 miles)
• Burger King (0.6 miles)
• Cosimo's On Union (0.7 miles)
• Sonic Drive-In (0.9 miles)
• Ikaros Diner (1.1 miles)
• McDonald's (1.2 miles)

Physicians

• Premier Medical Group (0.5 miles)
• Horizon Family Medical Group (1.6 miles)
• Highland Ophthalmology Associates (1.6 miles)
• Greater Hudson Valley Family Health Center (1.7 miles)
• Premier Medical Group: Jaspreet Singh, DO (1.8 miles)
• Horizon Family Medical Group (1.8 miles)
• The Children's Medical Group - Newburgh (1.8 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Newburgh Rescue Supply (1.3 miles)
• Signature Rx (1.5 miles)
• Stop & Shop Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Medical Arts Pharmacy (2.1 miles)
• Walgreens (2.1 miles)

Hospitals

• St Lukes Hospital Pathology (2.3 miles)
• St Luke's Cornwall Hospital (2.3 miles)
• Castle Point VA Hospital (5.7 miles)
• Medical Center At Cold Spring (8.2 miles)
• Keller Army Community Hospital (8.2 miles)

Parks

• Riverfront Park (3.8 miles)
• Long Dock Park (3.8 miles)
• Mt. Beacon Park (5.3 miles)
• Lasser Park (6 miles)
• Hudson Highlands State Park (7.2 miles)
• Mayor's Park Pavilion (7.5 miles)

Places of Worship

• St John the Evangelist Roman Catholic Church (4.5 miles)
• St Luke's Episcopal Church (5 miles)
• Chapel of Sacred Mirrors (8.3 miles)

Theaters

• Story Screen Beacon Theater (4.8 miles)

Transportation

• Metro North - Cold Spring Station (8 miles)
• Metro North - New Hamburg Train Station (8.2 miles)