Burton Towers

Pros

• The service is consistently good; the staff are very good.
• It is worth it.
• There are nice residents who are older but keep the place clean.
• The property is clean, cool, warm, cozy, and accommodates Section 8 residents.
• People are friendly.
• They check on the elderly.
• They express goodwill toward clients.

Cons

• The building needs an overhaul due to heating issues.
• Tenants fear retaliation for reporting apartment issues.
• It is the worst place ever and a dump.
• Some neighbors are rude and cranky.
• There is insufficient security at the entrance, allowing outsiders to come in.
• The place needs more help in some areas.

Review

The place emerges in these impressions as a small, stubbornly mixed community: one where care and service are repeatedly praised even as structural and security concerns bubble beneath the surface. Several residents begin with a straightforward compliment about the staff and the experience of being looked after. "Always good service! Staffing is very good," one comment declares, capturing a sense that the human side of living here is often the strongest asset. That sentiment - about attentive, helpful staff - appears again and again as a cornerstone of the overall experience.

Alongside the praise for people who work there, there are notes of caution about the building's physical condition. A recurring thread centers on the need for overhaul, particularly around heating. "Building needs overhaul with heating issues. Tenants need to be honest with mgmt / owners on apt issues and they need not to fear a reprocussion," reads one voice, signaling both problems with comfort and a fear of retaliation for speaking up. The underlying message is clear: residents want a well-functioning home and open channels to report problems without fear of reprisal, so that maintenance can be addressed rather than ignored.

Yet the same collection of voices also paints a portrait of a place that many find worth the effort for the people who live there. "It is worth it. Nice people live there: they are old; but clean. I love them," one reviewer notes, emphasizing a sense of community and care for neighbors who are aging. The description of the residents as "old; but clean" hints at a neighborhood with a long-standing, perhaps quieter, rhythm, where cleanliness and dignity are valued. Another comment tightens this feeling with a simple, affectionate line: "I love them." Even as challenges surface, the warmth of the community comes through in these assurances.

There are also practical observations about the living environment itself. A frequent descriptor is that the space can be clean, cool, warm, and cozy, with a reference to Section 8 suggesting affordability and housing support. "Clean cool warm cosy and section 8," one note puts it, combining comfort with an important affordability dimension that makes the place attractive to certain renters. The sense of a modest but livable interior - where climate control and comfort meet budget realities - appears repeatedly as a strength.

But the tone isn't uniformly positive. Some reviewers convey a strong sense of dissatisfaction - "Horrible" and "Its the worst place ever, it's a dump" stand in stark contrast to the more forgiving assessments. These harsh opinions serve as a reminder that for some, the problems feel overwhelming or persistent. The range of sentiment makes clear that experience can vary dramatically from unit to unit, moment to moment, depending on who you are, where you live, and how maintenance and security issues are handled.

Security and access are another point of contention. One commenter, talking about a relative, notes a need for "a little more security at the entrance... sometimes when you walk in there are people sitting outside and when you open the door they take advantage and come in." That concern about outsiders and potential intrusion highlights a common fear in multi-unit housing: how to balance openness with protection for residents, particularly when the population includes elderly tenants who may be more vulnerable. In the same vein, another line - "Checking on the elderly" - suggests there are efforts, more than once, to keep a watchful eye on vulnerable residents, even if the overall security picture feels uneven at times.

Against this mix of praise and critique, several short but telling notes underscore the human dimension of life here. "Good place to live, although some neighbors are rude and are always cranky," conveys that neighborly relations can be a mixed bag, with personalities coloring daily life. "This place is ok it need more help in some things" speaks to a desire for ongoing improvements and additional assistance, while "People are friendly" offers a counterpoint that genuine warmth and sociability do exist. A few reviewers even acknowledge phrases like "Love it" or "Was never here," indicating a spectrum of experiences - from deep appreciation to unfamiliarity or disbelief.

Taken together, the threads suggest a community that many residents deeply value for its people, its affordability, and its basic livability, while simultaneously wrestling with infrastructure, security, and neighborly dynamics. The stories reflect a place where commendations for caring staff and a supportive atmosphere sit alongside urgent calls for heating repairs, stronger entry protection, and clearer channels for reporting issues. For those considering living here, the picture is nuanced: a place with heart and community, tempered by real-world challenges that require attention and ongoing care.

Physicians

• Greater Hudson Valley Family Health Center (0.3 miles)
• Premier Medical Group (0.9 miles)
• The Children's Medical Group - Newburgh (1.2 miles)
• Horizon Family Medical Group (1.2 miles)
• Orthopedics & Sports Medicine PC (2.3 miles)
• Highland Ophthalmology Associates (2.4 miles)
• Horizon Family Medical Group (2.6 miles)

Pharmacies

• Rite Aid (0.4 miles)
• Medical Arts Pharmacy (1.7 miles)
• Newburgh Rescue Supply (1.7 miles)
• Walgreens (1.9 miles)
• Signature Rx (2.5 miles)
• Stop & Shop Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)

Hospitals

• St Lukes Hospital Pathology (1 miles)
• St Luke's Cornwall Hospital (1 miles)
• Castle Point VA Hospital (4.8 miles)
• Medical Center At Cold Spring (7 miles)
• Keller Army Community Hospital (7.3 miles)

Restaurants

• Newburgh Brewing Company (1.3 miles)
• Hudson Taco (1.4 miles)
• Billy Joe's Ribworks (1.5 miles)
• Alexis Diner (1.7 miles)
• McDonald's (1.9 miles)
• Chili's Grill & Bar (1.9 miles)
• Denny's (1.9 miles)

Cafes

• Panera Bread (1.8 miles)
• Starbucks (1.9 miles)
• Homespun Cafe at Dia:Beacon (2.6 miles)
• Bank Square Coffeehouse (3 miles)
• Big Mouth Coffee Roasters (3.4 miles)
• Kitchen & Coffee (3.5 miles)
• Trax Espresso (3.7 miles)

Parks

• Long Dock Park (2.5 miles)
• Riverfront Park (2.5 miles)
• Mt. Beacon Park (3.9 miles)
• Hudson Highlands State Park (6.1 miles)
• Mayor's Park Pavilion (6.4 miles)
• Lasser Park (6.7 miles)
• Bowdoin Park (8.6 miles)

Places of Worship

• St John the Evangelist Roman Catholic Church (3.2 miles)
• St Luke's Episcopal Church (3.6 miles)
• Chapel of Sacred Mirrors (7.6 miles)

Theaters

• Story Screen Beacon Theater (3.5 miles)

Transportation

• Metro North - Cold Spring Station (6.9 miles)
• Metro North - New Hamburg Train Station (7.5 miles)