United Hebrew Geriatrics Ctr

Pros

• The doctors, physical therapy, and occupational therapy teams are excellent and very professional.
• United Hebrew is a wonderful facility that genuinely cares about people.
• The staff are friendly, caring, and dedicated, making families feel welcome.
• The fourth-floor staff are amazing and uplifting, keeping residents' spirits high.
• The facility is spotless, with clean rooms, fresh clothes, and well-groomed residents.
• There is no odor of urine upon entry, reflecting a clean and sanitary environment.
• The recreation staff's enthusiasm and love for life are contagious and uplifting.
• The food is much better than at most facilities.
• The administrative and support staff, including social workers, help families stay connected and well cared for.
• Families express gratitude for the care their loved ones receive at United Hebrew.

Cons

• Some nurses are lazy.
• The place is abysmal overall.
• It is severely understaffed, leading to long waits for help (an hour or more to respond to a call button).
• Aides yelled at residents when they complained.
• A nurse yelled at a family member and hung up when asked for water.
• Management seems focused on the bottom line rather than patient care, with little accountability for staff or discharge issues.
• There is fear for dementia patients due to the quality of care.
• Discharge problems included missing wheelchair/commode orders and unreturned follow-up attempts.
• One reviewer described the experience as a nightmare.

Review

The collection of experiences people have shared about United Hebrew paints a picture of a facility that can be a source of strong, heartfelt gratitude as well as deep frustration. Across the reviews, there is a common thread: when care is consistent, attentive, and person-centered, families feel relief, pride, and even joy at the thought that their loved one is in capable hands. When care falls short - whether due to staffing, communication, or accountability - anger, fear, and disappointment quickly take over. The voices span months and even years, but they converge on a single point: skilled professionals exist within the building, and so do clearly troubling lapses.

Some reviewers focus on the human side of daily care. They praise doctors, physical therapists, and occupational therapists as being professional, capable, and deeply committed. In several accounts, the medical teams are described as excellent, with particular gratitude extended to those who helped with rehabilitation and medical oversight. In the first wave of comments, the physicians, physical therapists, and occupational therapists are singled out as exemplary, even as there is explicit frustration about the nursing staff. The contrast is sharp: high competence at the clinical level coexists with at least some nurses who are described as uninspired or difficult to reach. This duality underscores a broader challenge in many skilled facilities: the difference between clinical excellence and the day-to-day experience of bedside care.

A particularly troubling cluster of experiences centers on understaffing and delayed response times. One reviewer recalls visiting a loved one who was "si cold," noting that no blanket was offered and that the patient had to fend for themselves. The same account mentions the frustration of trying to obtain basic needs - water, assistance, even turning a light off - only to encounter long waits and, at times, a staff member who yelled when questions were asked. The frustration escalates into a broader critique: the facility seemed so understaffed that calls for help could stretch to an hour or more. There are also serious concerns raised about care for vulnerable residents, including the potential risks faced by those with dementia, and a fear that staff who are not adequately prepared to handle sensitive situations may be allowed to continue working. In this narrative, the problem isn't only about a single night nurse; it's about systemic gaps that affect safety and dignity.

Against this chorus of cautionary notes, other reviews sing the praises of the environment and the people who make it feel like a welcoming place. One family member who writes with decades of professional experience as a nurse, an RN, and even a defense attorney for nursing homes offers a glowing testimonial: United Hebrew is what skilled facilities should strive to be. The floors are described as spotless, the smells solely of cleanliness, and the overall atmosphere as one where a resident's appearance - clothes, nails, hair - reflects careful attention. This reviewer writes with warmth and conviction, even declaring a "TEN STARS" sentiment and repeatedly emphasizing kindness, cleanliness, and the sense that the facility genuinely cares for its residents and families. In this voice, the contrast to the negative reports is stark, reaffirming that quality care is not a universal experience, but it is possible and evident here.

Another set of posts centers on deeply positive, long-term connections with United Hebrew. A family recounts a parent's positive experience on the second floor, praising the facility's cleanliness, the absence of unpleasant odors, and the cheerful, caring demeanor of the staff. The author, who identifies as a former nurse and lawyer, frames the experience as an exemplary standard for skilled nursing - people smiling, care that keeps a loved one "clean and neat," and physicians who are consistently engaged. The reviewer's gratitude is palpable, and they describe the facility as a "wonderful" home, a place where the family feels hopeful for recovery and able to support one another. This individual's testimony sits alongside a broader narrative of enduring appreciation for staff who function as an extended family.

A particularly moving thread is the statement about sustained care across generations and through the worst times, including the Covid era. One reviewer describes both parents receiving care at United Hebrew from 2019 through 2021, with the hospital-to-home transition and the pandemic period handled with grace. The message is not merely that care was adequate; it was that the staff helped keep families connected and guided them through incredibly challenging moments. The writer notes that the medical and nursing staff were above average, and that a strong administrative and social work team helped navigate difficult situations. This perspective elevates United Hebrew from a place of routine rehab to a community resource that supports families over time, reinforcing the value of continuity of care in the heart of a family's life.

Disappointment and practical problems also appear in the narratives, especially around discharge planning and discharge outcomes. One reviewer laments a discharge experience that fell short: the team was supposed to arrange a wheelchair and a commode, but neither item arrived, and follow-up attempts to reach the facility went unanswered. The gap between rehabilitation and discharge logistics is a common pain point in skilled nursing, and this account highlights how critical it is for facilities to bridge therapy with durable equipment and timely communication. It's a reminder that what happens after rehab ends - whether a patient can safely transition home or needs additional support - depends on reliable coordination, not just on the quality of daily therapy while in residence.

There are other vivid testimonials that celebrate successful rehab and the sheer relief of progress. A patient recovering from a broken leg describes a dramatic and uplifting journey: daily therapy, a robust routine of OT and PT, and steady improvement culminating in walking with a walker after a little over five weeks. The praise extends to specific floors and teams who helped preserve mood and motivation during what could have been an otherwise bleak time. This testimonial speaks to the restorative power of consistent, compassionate care - care that makes rehabilitation feel like an achievable path rather than an insurmountable obstacle.

A final, heartfelt thread of appreciation centers on a family member's long tenure at United Hebrew with a loved one who lived on the 3rd floor Skalet Pavilion for more than three years. The tribute catalogues a chorus of gratitude for the nurses, a social worker, a nurse practitioner, a physician, a recreation director, and many other staff members who touched the resident's life. The writer describes a network of care that extended beyond the basics of daily needs to include social engagement, meaningful activities, and the nourishment of the resident's spirit. Even as the narrative acknowledges the inevitability of loss and the abrupt end of life, it closes on a note of gratitude for the staff's willingness to stay connected, to take time to listen, and to treat the family with respect and kindness. The names of the staff - including nurses, a nurse practitioner, a doctor, a recreation director, and a social worker - become a lantern of appreciation in a story about decades of care and the enduring bonds formed between families and the people who cared for them.

Together, these reviews present a nuanced portrait of a facility that can be, in equal measure, a source of trust and of concern. The most consistent thread is the undeniable impact of care teams - how the attentiveness, empathy, and competence of doctors, therapists, and many frontline workers can transform a stay from simply "acceptable" to genuinely life-affirming for residents and their families. At the same time, the accounts remind readers that staffing, communication, and discharge planning are equally critical to safety, dignity, and peace of mind. United Hebrew, in these voices, is a place where extraordinary care exists alongside real challenges - an environment where gratitude and critique often sit side by side, and where the ultimate measure of success lies in the facility's ability to honor every resident's humanity every day.

This part of New Rochelle, New York, offers a convenient and well-connected location with various amenities suitable for senior living. With multiple cafes and pharmacies within close proximity, you can easily access essential services and enjoy a cup of coffee nearby. The presence of reputable hospitals and physicians in the area ensures access to quality healthcare facilities. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. The diverse range of restaurants offers options for dining out, while the theaters and places of worship cater to various interests. Overall, this neighborhood provides a balanced mix of convenience, entertainment, and healthcare services that would be beneficial for seniors looking to reside in a vibrant community.

Cafes

• Cafe Zeppieri (0.5 miles)
• Starbucks (5.2 miles)
• State Of The Art Coffee (5.5 miles)
• Starbucks (6.4 miles)
• Starbucks (6.6 miles)
• Starbucks (7.9 miles)
• Starbucks (8.4 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Value Drugs Eastchester (4.3 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.5 miles)

Hospitals

• Montefiore New Rochelle Hospital (1.2 miles)
• St Barnabas Hospital (6.6 miles)
• Bronx VA Medical Center (7 miles)
• NewYork-Presbyterian Allen Hospital (7.2 miles)
• St Vincent's Hospital-Westchester (7.3 miles)
• Burke Rehabilitation Hospital (8.4 miles)
• St Francis Hospital (8.5 miles)

Transportation

• Pelham Station (1.9 miles)
• Metro North - Larchmont Train Station (2.7 miles)
• Metro North - Mt Vernon East Train Station (2.9 miles)
• Metro North - Bronxville Train Station (4.2 miles)
• MTA Subway - Parkchester (6.2 miles)
• Metro North - Harrison Train Station (6.3 miles)
• MTA Fordham Metro-North Station (6.3 miles)

Parks

• Manor Park (2.3 miles)
• Memorial Park (2.9 miles)
• Rye Town Park (6.6 miles)
• Riverdale Park (7.1 miles)
• Allenwood Park (7.6 miles)
• Inwood Hill Park (7.6 miles)
• Uniontown Playground (7.7 miles)

Restaurants

• McDonald's (2.6 miles)
• Last Stop Bar & Grill (3.8 miles)
• Serafina (5.2 miles)
• Roosters Market (8.1 miles)
• Harvest on Hudson (8.9 miles)
• Toku Modern Asian (8.9 miles)
• Burger King (9.4 miles)

Theaters

• AMC Bay Plaza Cinema 13 (3.2 miles)
• Alamo Drafthouse Yonkers (6.4 miles)
• AMC Port Chester 14 (9.3 miles)

Places of Worship

• The Riverdale Minyan (7 miles)

Physicians

• North Shore Gastroenterology Associates PC (7.8 miles)
• HSS Westchester (8.3 miles)
• Westmed Medical Group (8.9 miles)
• Dickstein Cancer Treatment Center (9 miles)
• Digestive Disease & Nutrition Center of Westchester (9.1 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (9.2 miles)
• Morgan Stanley Children's Hospital (9.4 miles)