Northern Manor Geriatric Center

Pros

• The staff at Northern Manor is excellent, very attentive and committed to taking care of loved ones.
• The rooms are spacious and clean, and the recreation department makes sure residents are busy with activities.
• The care provided by the facility is excellent and receives a 5 out of 5 stars rating.
• The facility provides amenities like the GO Program and Netflix, which residents really enjoy.
• The staff were very attentive to wounds and kept the family up to date on care.
• They got a resident home quickly after their stay at the facility.

Cons

• The hands-on care at Northern Manor is sub-standard.
• The nursing care provided is unprofessional.
• The rehabilitation department at Northern Manor is useless.
• The food served at Northern Manor is disgusting.
• Residents are often left in their own waste for hours without receiving a proper shower.
• There are no activities for residents to do, resulting in them staying in their rooms all day.
• Northern Manor is consistently short-staffed, causing issues with patient care.
• Clothing frequently disappears or does not fit properly when handled by the facility's laundry service.
• Staff members do not respond promptly to calls for assistance, leaving residents waiting for long periods of time.
• The food at Northern Manor is consistently unappetizing and cold.
• The staff members show a lack of empathy and disregard for the well-being of residents.
• The facility is described as filthy and lacking proper maintenance.
• Aides at Northern Manor are lazy, rude, and display arrogance towards patients' family members acting as advocates.
• Medications are often late due to heavy workloads on nurses who have multiple patients each.
• Family members are met with hostility and indifference when asking questions or requesting items at the Nurse's Station.

Review

Northern Manor is receiving mixed reviews from residents and their loved ones. Some reviewers express extreme dissatisfaction with the facility, highlighting sub-standard care, unprofessional nursing staff, and a lack of hygiene. They claim that residents are often left in their own waste for hours and are not provided with showers. The food quality is criticized as being disgusting and unappetizing. Short staffing is also mentioned as a recurring issue, leading to delays in assistance and limited activities for residents.

On the other hand, there are positive reviews praising the attentive staff at Northern Manor. These reviewers commend the administrator for being responsive and highlight exceptional service from concierge Charlie. They emphasize that the rooms are clean and spacious, and their loved ones enjoyed the food provided. The recreation department receives praise for keeping residents engaged with various activities.

However, negative experiences continue to surface in other reviews. Clothing disappearing or being replaced with ill-fitting garments is a common complaint among long-distance family members who relied on the facility's laundry services. Lack of prompt bathroom assistance has resulted in falls for some residents who try to take matters into their own hands. Unappetizing and cold food is consistently mentioned as an ongoing issue, along with instances of neglecting hygiene needs.

One reviewer whose father spent six months at Northern Manor before passing away expressed disappointment with short staffing issues and noted problems with administration. While acknowledging that some nurses were okay, concerns were raised about certain nurses' aides who were not always friendly or helpful. Clothes going missing was reported multiple times without satisfactory resolution from staff.

Another friend of a current resident echoes similar sentiments regarding poor service delivery when it comes to meals and personal care assistance. They call for others to avoid subjecting their loved ones to this facility due to its apparent shortcomings.

The cleanliness of Northern Manor is heavily criticized by several reviewers who describe it as filthy or filled with littered garbage. Reviewers emphasize that there seems to be a lack of concern regarding the overall condition of the grounds.

Furthermore, there are complaints about unprofessional behavior among staff members. Nighttime aides are said to converse loudly in a foreign language and neglect their duties, while some daytime staff members exhibit exemplary politeness when administrators are present but show a different attitude when they are not. A lack of concern from aides, laziness, arguments, arrogance, and contemptuous behavior is reported.

The workload on nurses is described as excessive, resulting in delayed medication administration. Doctors are rarely seen, and communication with the nursing staff can be challenging due to rushed responses and difficulty understanding them. Family members who want to advocate for their loved ones often face resistance or dismissive attitudes from staff.

In conclusion, Northern Manor receives mixed reviews ranging from highly dissatisfied to somewhat satisfied. While some reviewers acknowledge attentive care and positive experiences with specific staff members and amenities like spacious rooms and engaging activities, many express concerns about substandard care, unprofessional behavior from certain employees, poor hygiene practices, short staffing leading to delays in assistance or meals, missing clothing items, and unappetizing food. Cleanliness issues are also highlighted. It is advised that individuals carefully consider these varied experiences before making a decision about placing a loved one in this facility.

Places of Worship

• Good Shepherd Lutheran Church (1 miles)
• Congregation Tzemach Tzedek Lubavitch of Monsey (4.8 miles)
• Bais Hamedrash (5.6 miles)
• St Pauls Parish (7.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.8 miles)

Theaters

• Nanuet STM 12 & RPX (1.3 miles)
• AMC Palisades 21 (3.4 miles)

Restaurants

• Wendy's (1.5 miles)
• White Castle (1.6 miles)
• Taco Bell (2.7 miles)
• The Cheesecake Factory (3.4 miles)
• The Burger Loft (4.2 miles)
• McDonald's (4.2 miles)
• Chick-Fil-A (5.8 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (3 miles)
• Boxer Donut & Espresso Bar (4.9 miles)
• Art Cafe Of Nyack (5 miles)
• Panera Bread (6.5 miles)
• Starbucks (7.2 miles)
• Coffee Labs Roasters (8.1 miles)

Transportation

• Bus Stop (2.1 miles)
• NJT - Waldwick Station (7.2 miles)
• Metro North / NJT - Suffern Station (7.8 miles)
• Metro North - Tarrytown Train Station (7.8 miles)
• Metro North - Dobbs Ferry Train Station (8.3 miles)

Physicians

• ENT and Allergy Associates (2.2 miles)
• Advanced Orthopedics & Sports Medicine (2.4 miles)
• Bardonia Pediatric Associates PC (2.8 miles)
• Memorial Sloan Kettering Cancer Center Bergen (3.2 miles)
• Tenafly Pediatrics (3.3 miles)
• Women's Total Health of Woodcliff Lake (3.7 miles)
• Northeast Orthopedics & Sports Medicine - Orangeburg (3.8 miles)

Parks

• Piermont Pier (5.9 miles)
• Rockland Lake State Park (6.2 miles)
• Nyack Beach State Park (6.2 miles)
• Tallman Mountain State Park (6.8 miles)

Hospitals

• Hackensack Meridian Health Pascack Valley Medical Center (6.2 miles)
• The Valley Hospital (7.8 miles)