Northern Metropolitan Residential Health Care Facility

Pros

• The front desk crew is always greeted so nicely and they are cheerful and welcoming.
• The staff interactions were very positive and they got the patient up and walking within one week.
• The rooms are freshly painted and renovated.
• Recreation comes around with activities and projects.
• Visits were allowed around the clock and the patient felt well taken care of.
• The staff is very professional and the rooms are very clean.
• They have new activities every day.
• Some statements may be shortened or paraphrased for conciseness.

Cons

• "This place is horrible. Do NOT let these people convince you that your loved one will be taken care of."
• "All of my husband's belongings were stolen... everything except the clothes on his back."
• "Nobody communicates any information on condition, etc."
• "Communication is terrible. I know not to trust them to answer phone calls or know what they are talking about."
• "They refused my calls and refused to meet with me."

Review

Northern Metropolitan Rehabilitation Center is receiving high praise from its guests, particularly for the exceptional service provided by the front desk crew. The guests are always greeted warmly and with cheerfulness, making them feel welcomed and appreciated. This positive interaction sets a great tone for their stay at the rehab center. One satisfied guest expressed their excitement about visiting again on Friday nights, highlighting the enjoyable experience they have had at the front desk.

The rehab center itself boasts freshly painted and renovated rooms, providing a pleasant environment for recovery. The staff members receive positive feedback for their interactions with the guests, creating a supportive and caring atmosphere. In one case, a guest's mother was able to regain mobility within just one week of being admitted post-ICU hospitalization. The overall care she received led to her discharge after three weeks, which is indicative of the effectiveness of the rehabilitation program offered at Northern Metropolitan.

Visitors are allowed around the clock, fostering a sense of comfort and reassurance for families. This flexibility in visitation hours contributes to an overall feeling of well-being for guests, as they know their loved ones are being taken care of. Moreover, recreation activities and projects are provided to engage and entertain guests during their stay.

However, not all experiences at Northern Metropolitan have been positive. One reviewer had a terrible experience where all their husband's belongings were stolen without any resolution or communication from the staff. Tragically, this individual's husband passed away shortly after being found on the floor and transported to the ER. This negative review serves as a cautionary tale but should be considered alongside other opinions before forming a definitive judgment.

Another guest positively remarked on how professional the staff is and how clean the rooms are kept. They also appreciate that new activities are offered daily to keep guests engaged and entertained during their rehabilitation process.

However, another reviewer highlighted serious concerns regarding communication issues at Northern Metropolitan. They express frustration over unanswered calls and unreliable information from staff members. The lack of communication and responsiveness greatly diminished their trust in the rehab center.

Despite both positive and negative reviews, Northern Metropolitan maintains a four-star rating. Part of this favorable reputation can be attributed to their dedicated rehab director who previously worked at a renowned rehabilitation facility. The staff, including personal care assistants, are well-trained in physical therapy procedures. Unlike many other facilities, Northern Metropolitan integrates rehab into all aspects of care by communicating specific patient abilities and identifying areas where assistance is needed. This comprehensive approach to training helps ensure personalized and effective rehabilitation for each guest.

While Northern Metropolitan is still in the process of renovating, it radiates a friendly energy that is appreciated by visitors. They have an abundance of staff members who contribute to a positive atmosphere and provide quality activity therapy services. Overall, the reviews suggest that guests have had generally positive experiences with Northern Metropolitan Rehabilitation Center, albeit with some concerns regarding communication and security issues raised by certain reviewers.

Places of Worship

• Congregation Tzemach Tzedek Lubavitch of Monsey (1.2 miles)
• Bais Hamedrash (1.8 miles)
• Good Shepherd Lutheran Church (4.3 miles)
• St Pauls Parish (6.2 miles)
• Hawthorne Gospel Church (10.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Advanced Orthopedics & Sports Medicine (2.1 miles)
• Bardonia Pediatric Associates PC (3.8 miles)
• Memorial Sloan Kettering Cancer Center Bergen (4 miles)
• Digestive Disease Associates (4.2 miles)
• G M Krebs Pediatric Associates (4.3 miles)
• Md Partners (4.5 miles)
• Women's Total Health of Woodcliff Lake (4.8 miles)

Transportation

• Bus Stop (2.1 miles)
• Metro North / NJT - Suffern Station (4.5 miles)
• NJT - Waldwick Station (7.7 miles)
• Metro North / NJT - Tuxedo Station (8.2 miles)
• IHA Arbor Road Bus Stop (9 miles)
• Metro North - Ossining Train Station (10.7 miles)

Restaurants

• White Castle (2.8 miles)
• Wendy's (3.4 miles)
• The Burger Loft (4.1 miles)
• Bagel Train (4.5 miles)
• Mahwah Bar & Grill (4.6 miles)
• Kinchley's Tavern (4.6 miles)
• Chick-Fil-A (4.7 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.8 miles)
• Starbucks (4.9 miles)
• Boxer Donut & Espresso Bar (7.7 miles)
• Art Cafe Of Nyack (7.9 miles)
• Willow & Whisk (8.8 miles)

Theaters

• Nanuet STM 12 & RPX (3 miles)
• AMC Palisades 21 (5.9 miles)

Parks

• Rockland Lake State Park (7.3 miles)
• Nyack Beach State Park (8.1 miles)
• Piermont Pier (9.6 miles)
• Louis Engel Park (10.6 miles)
• Tallman Mountain State Park (10.6 miles)

Hospitals

• Helen Hayes Hospital (8 miles)
• The Valley Hospital (9.3 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (9.4 miles)