Northern Metropolitan Residential Health Care Facility in Monsey, NY
Save225 Maple Avenue, Monsey, NY 10952
For more information about senior living options: (844) 490-3973
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The PT staff were caring and attentive to residents. The admissions and finance teams were great. The social workers were awesome. The aides were hardworking. The nurse practitioner was always available to answer questions. The rehab program is top-notch, with effective PT and OT and superb recreation. The nursing and rehab staff were truly amazing. The front desk staff were cheerful, welcoming, and consistently friendly. The facility and rooms were clean, comfortable, and well-maintained.
The facility is filthy with horrific smells. Reviewers report repeated neglect, including leaving a diaper full of feces and urine on multiple occasions. Patients are left in bed and unable to move while their calls for assistance go unanswered for hours. Staff are described as rude and unresponsive, often hanging up on family members. The environment is chaotic, with fights among staff and a nurse's station that fails to protect patients. Belongings have been stolen from residents, and families feel they were not cared for properly. Nurses are described as impolite and lacking compassion or concern for patients. Communication is terrible, and the facility is not trusted to provide accurate information or timely updates.Northern Metropolitan Residential Health Care Facility in Monsey is best suited for families prioritizing aggressive rehabilitation, strong nursing oversight, and a lively, faith-conscious environment. The center's rehab workflow and staff energy are repeatedly praised by those seeking post-acute recovery, with many residents progressing quickly in PT and OT and staff members who appear attentive and involved. This facility also appeals to families that value an integrated care approach - where nursing, therapy, social work, and administration coordinate in a shared, person-centered way - and to those who appreciate an active schedule, social recreation, and on-site spiritual and community programming.
However, there is a clear cautions path for those who cannot tolerate inconsistent communication, or concerns about cleanliness and day-to-day livability. A subset of reviews paints a troubling picture of neglect, odor, and disarray, including reports of delayed hygiene, unresponsive front-desk and phone lines, and a sense that some staff do not treat residents with the dignity expected in a subacute setting. There are also accounts of chaotic behavior on the nursing unit, perceived short-staffing, and even highly troubling incidents raised by family members. For families prioritizing predictable, transparent communication and spotless environment, alternatives should be seriously considered.
On the positive side, the rehabilitative core is compelling. The rehabilitation team is described as knowledgeable, with therapists who drive meaningful progress and push for real functional gains. Nursing staff and nurse practitioners are repeatedly acknowledged for accessibility and bedside engagement, while social workers and activity staff help families navigate the transition and keep residents engaged daily. The administration, particularly when responsive, earns praise for smoothing processes around admissions, financing, and care planning. The facility's cultural and religious programming also stands out, offering familiar services and a sense of community that can be deeply reassuring for residents and families alike.
The strongest counterweight to these advantages are the consistently reported gaps in basic daily operations and safety. Filtration for cleanliness, odor control, and general upkeep are repeatedly cited as problem areas, sometimes overshadowing the rehab wins. Communication gaps - missed calls, delayed updates on condition, and perceived difficulty in obtaining reliable information - create a sense of isolation for families during a vulnerable period. Reports of staff conflicts, chaotic supervision, and, in one grave instance, serious concerns about patient mistreatment, generate a caution flag that cannot be ignored. These factors can erode trust even when therapy sessions are productive and the care team appears dedicated.
In weighing the decision, the pros and cons balance most cleanly around goals and tolerance for risk. If rehabilitation speed, a hands-on clinical team, and a socially active, faith-forward atmosphere are the top priorities, Northern Metropolitan can deliver solid outcomes and meaningful recovery for many residents. Yet the institution's variability in cleanliness, communication, and organizational consistency means that families must be prepared to advocate vigorously, demand concrete accountability, and verify every facet of the care plan on an ongoing basis. For those needing a consistently pristine environment with uniformly reliable communication and rapid issue resolution, alternatives may offer more predictable peace of mind.
Ultimately, this community warrants a thoughtful, guard-raised approach. Prospective families should insist on a clear, written care plan with defined response times, request recent DOH inspections and citation histories, and arrange candid conversations with current residents' families about daily routines and safety. Tours should include observation of therapy sessions, meal service, housekeeping, and the front desk's responsiveness at different hours. If emphasis remains on rehab outcomes within a supportive, engaged setting - and family members are prepared to monitor care boundaries closely - Northern Metropolitan can be a strong fit. If not, exploring other local options with steadier cleanliness, communication, and daily operations will better align with a risk-averse, dignity-first standard.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Westchester Cty (19 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Northern Metropolitan Residential Health Care Facility in Monsey, NY is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
Residents can enjoy the convenience of on-site beauty salon services to stay looking their best, as well as access to cable or satellite TV for entertainment. Community operated transportation ensures that residents can easily get around town for appointments or social outings. The computer center and Wi-Fi/high-speed internet provide opportunities for residents to stay connected with loved ones or engage in online activities.
Dining options are plentiful, with a spacious dining room offering restaurant-style meals prepared and served by professional staff. Special dietary restrictions are accommodated to ensure every resident's needs are met.
The fitness room and wellness center encourage residents to maintain an active lifestyle and take care of their physical well-being. The gaming room, small library, and scheduled daily activities contribute to a vibrant social atmosphere within the community. Outdoor spaces such as gardens offer opportunities for relaxation or outdoor gatherings.
Housekeeping services ensure that the living spaces remain clean and tidy, while move-in coordination assists new residents in settling comfortably into their fully furnished accommodations with private bathrooms and kitchenette facilities.
When it comes to care services, the Northern Metropolitan Residential Health Care Facility offers 24-hour call system and supervision for peace of mind. Highly trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure proper administration, while special attention is given to those with diabetes diet requirements or other special dietary restrictions. A mental wellness program is also in place to support emotional well-being.
In addition to a range of amenities and care services offered on-site, this community benefits from its convenient location near multiple cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and theaters - allowing residents easy access to various amenities within the surrounding neighborhood.
Overall, the Northern Metropolitan Residential Health Care Facility provides a comfortable and supportive environment for seniors seeking assisted living services in Monsey, NY. With its comprehensive amenities, personalized care services, and convenient location, residents can enjoy a fulfilling and enriching lifestyle.
Northern Metropolitan Residential Health Care Facility is located at 225 Maple Avenue, Monsey, NY 10952 in Rockland County, New York
Northern Metropolitan Residential Health Care Facility on seniors.fyi includes 5 photos including images showing interior, healthcare, entrance, exercise, awning, rehabilitation, trees, fitness, and more.
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