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The Willows At Ramapo Rehab And Nursing Center in Suffern, NY

The Willows At Ramapo Rehab And Nursing Center is a nursing home community in Suffern, NY.

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The Willows At Ramapo Rehab And Nursing Center in Suffern, NY

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  • Interior

    A spacious and modern hotel lobby with a reception desk and seating area.

  • Outdoors

    The entrance of a building with columns and landscaping.

  • Decor

    A modern hotel lobby featuring a seating area with elegant chairs, a chandelier, and a television on the wall.

  • Building

    Entrance sign for The Willows at Ramapo Rehabilitation & Nursing Center.

  • Architecture

    A front view of a building entrance with a sign reading 'The Willows at Elmwood' surrounded by landscaped gardens.

  • Bedroom

    A modern bedroom with a single bed, decorative pillows, and ambient lighting.

  • Trees

    A small building surrounded by greenery with a pathway leading to the entrance.

  • Windows

    A well-equipped hospital room featuring a single bed with an overbed table and a wall-mounted television.

  • Dining

    A modern dining room with empty chairs and tables, featuring a chess board and a piano.

  • Landscaping

    A cozy patio area with wooden furniture and a large umbrella, overlooking a landscaped garden.

  • Kitchen

    A modern open-concept kitchen and living area with a dining table and yellow chairs.

  • Garden

    A garden pond with a small waterfall surrounded by rocks and greenery.

  • Artwork

    A modern office interior with seating and framed artwork on the walls.

  • Bathroom

    A hospital room featuring two beds separated by a privacy curtain.

30 Cragmere Road, Suffern, NY 10901

For more information about senior living options: (866) 208-4318

4.2 from 127 reviews
5 stars
89
4 stars
16
3 stars
2
2 stars
4
1 stars
16

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2025

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Overall Review of The Willows At Ramapo Rehab And Nursing Center

differentiator 18 reviews mention this

Therapy support stands out

Rehab therapy is a frequent bright spot, with many residents and families noticing progress and consistent sessions.

Many reviews highlight physical therapy and occupational therapy as a key reason people were improving, from walking and balance gains to recovery after orthopedic and neurological events. Several reviewers specifically praise individual therapists and describe treatment that felt structured and geared to the person’s needs. A smaller set of reviews criticize therapy timing or availability, but positive comments about rehab effectiveness are common.

common 26 reviews mention this

Staff care is a clear theme

Residents and families repeatedly describe staff as friendly, attentive, and supportive throughout the stay.

A large portion of reviews focus on staff interactions—describing nurses, aides, and therapists as caring, kind, and responsive. Families also mention encouragement, professional teamwork, and being kept informed when things were changing. At the same time, some reviews describe experiences where staff seemed unavailable or rude, so the tone is not universally consistent across stays.

common 10 reviews mention this

Food quality gets mixed feedback

Food is often mentioned, with reviews ranging from strong satisfaction to complaints about quality and meal service.

Several reviewers say the food was good and that special diets were handled during their loved one’s stay. Others report problems like poor quality, lack of fresh fruit, or missed meals. Because comments go both ways, dining appears to depend on the stay and the specifics of what was ordered and served.

common 14 reviews mention this

Clean, well-kept facility

Many reviewers say the facility looks clean and well maintained, including rooms and common areas.

Numerous reviews describe cleanliness in rooms, hallways, and the overall building, and some contrast that with other facilities the reviewers had seen before. A few negative reviews mention unpleasant odors, dark or worn-feeling spaces, or cleanliness concerns. Overall, the dominant cleanliness impression is positive, with exceptions.

caveat 13 reviews mention this

Response times and staffing can slip

Some residents report long waits for help, slow nurse-call response, or staffing shortfalls that affected basic care.

On the negative side, multiple reviews mention being understaffed, nurses stations not answering, or slow response when help was requested. Several of these accounts describe delays related to toileting, changing needs, and medication timing, along with frustrations about how complaints were handled. Other reviews contradict this by describing attentive care and prompt communication, suggesting experiences vary by unit and shift.

common 8 reviews mention this

Activities and social time matter

Activities are frequently mentioned, including resident engagement like bingo, music, and group outings.

Many reviewers appreciate that the community keeps residents engaged, citing planned activities, music, and opportunities like bingo and church services. A few reviews also mention concierge or support that helped make visits and day-to-day life feel easier. While most comments are positive, a couple of reviews say activities or therapy schedules were inconsistent.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 203 resident community capacity 203 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Westchester Cty (22 miles away) Westchester Cty (22 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.8 miles)
  • Walgreens (0.9 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.9 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (4.2 miles)
  • Walgreens (4.3 miles)

Restaurants

  • Mahwah Bar & Grill (1.4 miles)
  • Bagel Train (1.6 miles)
  • Kinchley's Tavern (1.8 miles)
  • McDonald's (1.8 miles)
  • Wendy's (2.2 miles)
  • Chick-Fil-A (2.8 miles)
  • Varka Estiatorio (3.1 miles)

Physicians

  • G M Krebs Pediatric Associates (1.4 miles)
  • Md Partners (1.9 miles)
  • New Jersey Regional Eye Care (2.4 miles)
  • Memorial Sloan Kettering Cancer Center Bergen (4.2 miles)
  • Women's Total Health of Woodcliff Lake (4.8 miles)
  • Advanced Orthopedics & Sports Medicine (5.1 miles)
  • Tenafly Pediatrics (6.4 miles)

Transportation

  • Metro North / NJT - Suffern Station (1.7 miles)
  • Bus Stop (5 miles)
  • NJT - Waldwick Station (6.2 miles)
  • IHA Arbor Road Bus Stop (6.3 miles)
  • Metro North / NJT - Tuxedo Station (7.1 miles)

Cafes

  • Starbucks (1.8 miles)
  • Panera Bread (2.2 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5.8 miles)
  • Willow & Whisk (6.6 miles)
  • Starbucks (7.9 miles)
  • Starbucks (8 miles)

Places of Worship

  • Bais Hamedrash (3.4 miles)
  • St Pauls Parish (3.7 miles)
  • Congregation Tzemach Tzedek Lubavitch of Monsey (3.7 miles)
  • Good Shepherd Lutheran Church (6.1 miles)
  • Hawthorne Gospel Church (8.8 miles)
  • All Saints Episcopal Church (9.6 miles)
  • Community Church Of Glen Rock (9.7 miles)

Theaters

  • Nanuet STM 12 & RPX (5.7 miles)
  • AMC Palisades 21 (8.8 miles)

Hospitals

  • The Valley Hospital (8.3 miles)
  • Hackensack Meridian Health Pascack Valley Medical Center (9.9 miles)
  • Helen Hayes Hospital (10.5 miles)

Parks

  • Saddle River County Park (9.8 miles)
  • Rockland Lake State Park (10.5 miles)
  • Saddle River County Park - Dunkerhook Area (10.7 miles)

Frequently Asked Questions

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