The Willows At Ramapo Rehab And Nursing Center

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Pros

• The staff at Willows At Ramapo Rehab And Nursing Center is described as excellent, caring, and delightful, providing outstanding care to the residents.
• The facility is noted for being clean and well-maintained, creating a pleasant environment for rehabilitation.
• Patients have access to a variety of engaging activities that help keep their minds active and promote socialization.
• Many family members express gratitude for the compassionate care provided by the nursing staff and aides, highlighting specific individuals who went above and beyond.
• Overall experiences at both Ramapo Manor and Willows At Ramapo are marked by positive interactions with staff, delicious food, and a welcoming atmosphere that resembles a five-star hotel.

Cons

• The rooms on the rehab unit are ridiculed as being ridiculously small with poor temperature regulation.
• Patients who require more assistance are often left alone for extended periods, and staff fail to check in regularly on their well-being.
• There is only one nurse responsible for the entire unit, leading to long response times for patients ringing their bells.
• Staff display a lack of attention to safety measures, such as leaving patient beds in high positions unattended.
• Therapy and activities are irregular and not scheduled properly, resulting in inadequate engagement for patients.
• The treatment of one individual’s wife was described as terrible, noting that important care tasks were neglected in favor of less critical duties.
• An aide suggested that a patient wear a diaper instead of assisting them with getting out of bed, which was seen as insulting.
• There were complaints about medications not being administered on time every day.
• One individual's aunt received practically no help and faced challenges accessing activities due to staff unavailability.
• Another patient experienced severe delays in nursing assistance when needing to go to the bathroom, waiting over an hour for help.

Review

The feedback regarding the rehab units, particularly at The Willows At Ramapo and Ramapo Manor Center for Rehabilitation and Nursing, presents a diverse range of experiences from patients and their families. While some individuals reported exceptionally positive encounters highlighting dedicated staff and commendable facilities, others expressed severe dissatisfaction with care quality, staff availability, and overall treatment during rehabilitation stays.

One of the critical issues raised in various reviews was the inadequacy of staffing levels. A recurring complaint indicated that patients were frequently left unattended for extended periods, leading to feelings of neglect among family members. Instances were noted where staff were reportedly preoccupied with seemingly less urgent tasks, such as collecting food trays, rather than attending to patient needs like changing diapers or responding promptly to call bells. Long wait times for assistance often left patients in uncomfortable situations where they could not receive timely help when needed, such as getting out of bed or using the restroom.

In stark contrast to these negative experiences were numerous accounts praising the atmosphere at The Willows At Ramapo. Families shared heartwarming stories about clean facilities, friendly staff interactions, and well-organized activities that promoted engagement among residents. Patients recounted feeling well-cared for by nurses who provided support during therapy sessions and engaged them in various recreational activities. Many reviewers highlighted specific staff members by name—such as Jonathan and Dale—who went above and beyond in ensuring patient comfort and happiness.

However, it is essential to recognize that not all patients had this uplifting experience at Ramapo Manor. Another reviewer recounted a distressing situation following knee replacement surgery, characterized by mismanagement of medications upon arrival and inadequate physical therapy services. This individual faced significant challenges due to understaffed aides who lacked proper training in handling surgical patients' needs effectively. Such experiences have raised alarms regarding safety protocols within these facilities; some reports mentioned beds being left unattended at high positions or medication being administered late consistently.

Furthermore, various critiques focused on the lack of structured activities across different rehab centers. Patients observed that therapy sessions seemed irregular or poorly scheduled—often resulting in boredom or disengagement from recovery efforts—which likely hindered optimal rehabilitation progress. Families lamented this absence of structure as it did not promote necessary engagement crucial for mental health during recovery.

Despite these negative observations seen predominantly at Ramapo Manor compared to The Willows At Ramapo's more favorable reviews overall, both establishments reflect varying degrees of commitment toward patient care within a rehabilitative context. The overwhelming sentiment from satisfied families emphasized how supportive environments can positively impact recovery outcomes while underscoring an urgent need for improvement regarding staffing ratios and training protocols—a sentiment echoed by dissatisfied reviewers calling attention to systemic failures that hindered their loved ones' rehabilitation journeys.

In conclusion, navigating rehabilitation services encapsulates a spectrum of human experiences marked by compassion alongside moments reflective of systemic shortcomings within patient care environments. As families share both praise and concern about their respective encounters across different facilities like The Willows At Ramapo versus Ramapo Manor Center for Rehabilitation & Nursing, there lies potential for meaningful changes focusing on enhancing quality service delivery amidst pressing operational challenges confronting healthcare today.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)

Restaurants

• Mahwah Bar & Grill (1.4 miles)
• Bagel Train (1.6 miles)
• Kinchley's Tavern (1.8 miles)
• McDonald's (1.8 miles)
• Wendy's (2.2 miles)
• Chick-Fil-A (2.8 miles)
• Varka Estiatorio (3.1 miles)

Physicians

• G M Krebs Pediatric Associates (1.4 miles)
• Md Partners (1.9 miles)
• New Jersey Regional Eye Care (2.4 miles)
• Memorial Sloan Kettering Cancer Center Bergen (4.2 miles)
• Women's Total Health of Woodcliff Lake (4.8 miles)
• Advanced Orthopedics & Sports Medicine (5.1 miles)
• Tenafly Pediatrics (6.4 miles)

Transportation

• Metro North / NJT - Suffern Station (1.7 miles)
• Bus Stop (5 miles)
• NJT - Waldwick Station (6.2 miles)
• IHA Arbor Road Bus Stop (6.3 miles)
• Metro North / NJT - Tuxedo Station (7.1 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (2.2 miles)
• Starbucks (4.9 miles)
• Starbucks (5.8 miles)
• Willow & Whisk (6.6 miles)
• Starbucks (7.9 miles)
• Starbucks (8 miles)

Places of Worship

• Bais Hamedrash (3.4 miles)
• St Pauls Parish (3.7 miles)
• Congregation Tzemach Tzedek Lubavitch of Monsey (3.7 miles)
• Good Shepherd Lutheran Church (6.1 miles)
• Hawthorne Gospel Church (8.8 miles)
• All Saints Episcopal Church (9.6 miles)
• Community Church Of Glen Rock (9.7 miles)

Theaters

• Nanuet STM 12 & RPX (5.7 miles)
• AMC Palisades 21 (8.8 miles)

Hospitals

• The Valley Hospital (8.3 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (9.9 miles)
• Helen Hayes Hospital (10.5 miles)

Parks

• Saddle River County Park (9.8 miles)
• Rockland Lake State Park (10.5 miles)
• Saddle River County Park - Dunkerhook Area (10.7 miles)