Northern Metropolitan in Monsey, NY

Pros

• The staff are very competent and accommodating.
• The facility is clean and the staff are cordial and caring.
• The PT/OT teams are amazing and help patients rehabilitate quickly.
• The nurses are kind, helpful, and dedicated to patient care.
• The administration and support teams listen and respond to needs promptly.
• Northern Metropolitan is described as a five-star facility with excellent care.
• The atmosphere is welcoming, like a home away from home.
• Families report positive experiences and gratitude for the care their loved ones receive.
• The rehab program includes engaging activities and strong therapy services.

Cons

• There is nothing skillful or compassionate about this place.
• The staff were rude, incompetent, and overworked.
• The facility is filthy and smells horrific.
• Residents were left sitting with dirty diapers for hours and seldom changed.
• They failed to feed her, move her, or provide therapy five days a week as prescribed.
• Cleaning supplies were scarce and nobody seemed to know what was going on.
• Residents developed bed sores requiring hospital-level treatment.
• Calls were often unanswered and some staff were rude; it felt like a paycheck, not care.

Review

Northern Metropolitan is best suited for families prioritizing aggressive inpatient rehabilitation in a small, community-focused setting with a strong Jewish, kosher environment. The facility consistently earns praise for a hands-on rehab program and staff that feel accessible and supportive. It works best for seniors who want daily PT and OT, structured activities, and a sense of family involvement around religious observances. The pace and tone suit those who value a centralized team, nurses, therapists, social workers, and the administrator, who are visible, responsive, and oriented toward getting residents home or to a steady state of independence. For families seeking a quiet, home-like atmosphere where therapy is the centerpiece and where kosher meals and Shabbos services are convenient, Northern Metropolitan stands out as a practical, purpose-built choice.

However, there are clear caveats that push toward alternatives in certain cases. Several reviews recount serious quality lapses, from neglectful daily care to dirty conditions and inadequate hygiene, with some families reporting hospital-level complications that followed stays. The most troubling feedback points to inconsistent staffing, delayed responses to calls, and gaps in feeding, turning what should be a healing environment into a source of danger for some residents. For families without the bandwidth to supervise care closely or those who prioritize spotless cleanliness and universal staffing reliability, these experiences are a strong signal to compare options. Non-kosher preferences, or facilities with larger campuses and broader resources, may also be worth considering for those who want more redundancy in nursing and a wider menu of specialties.

On the upside, the strongest, most repeated positives center on the rehab ecosystem and the dedicated staff. The therapy teams are described as capable, motivated, and deeply engaged in helping residents reach their goals, with many residents reporting meaningful functional gains. Nursing and therapy staff are frequently praised for compassion and persistence, and administrators are noted for being approachable and proactive. The on-site social work and case management processes receive commendations as well, helping families navigate the transition from hospital to home. The smaller, somewhat homelike size of the campus is routinely cited as a benefit, enhancing familiarity with aides and therapists and creating a sense of continuity in care. The combination of robust rehab services, accessible medical oversight, and a spiritually aligned environment can translate into faster, clearer progress for appropriate candidates.

Yet the negative outcomes cited by some families cannot be dismissed. Accounts of open odors, perceived cleanliness issues, and infrequent attention to personal care raise red flags for anyone considering long-term placement or extended rehab stay. Reports of bedsores and delayed diaper changes, coupled with accusations of communication breakdowns and front-desk frustration, paint a picture of variability that depends heavily on who is on duty and when. For a resident with high acuity or a history of skin integrity problems, these risks become nontrivial, and the margin for error widens in a facility of this size where staffing fluctuations can occur. The reality is not uniform; some residents thrive, while others experience painful gaps in basic daily care.

When evaluating whether Northern Metropolitan offsets its cons, the key is alignment between rehab intensity and the family’s capacity for engagement. The strongest offset comes from a proven, goal-oriented therapy program paired with capable nurses and a vigilant administrative layer. Families should push for clarity on daily therapy dosages, exact staffing ratios, and a formal care plan with measurable milestones. Request direct access to the administrator or the head of the rehab department, insist on timely updates, and require documentation of skin checks and diaper changes. The small campus size can be a double-edged sword: it enables personalized attention but also concentrates risk if the team on duty is stretched. Active family involvement, visits, meal observations, and prompt reporting of any concern, tends to mitigate the downsides and unlock the facility’s rehabilitative potential.

For decision makers, the practical course is disciplined due diligence. Schedule a tour that includes time with the administrator, the head of therapy, and several frontline caregivers. Bring questions about the current staffing model, response times, and the facility’s recent quality metrics. Review state oversight records and speak with current residents or families about day-to-day experiences, both the most positive and the most challenging. If religious observance, kosher meals, and a Hasidic community setting are essential, Northern Metropolitan delivers in spades and can be a transformative choice when paired with vigilant oversight. If these elements are not non-negotiable, or if there is substantial concern about basic care consistency, exploring other nearby options with stronger day-to-day guarantees may be prudent. In the end, Northern Metropolitan offers a clearly compelling rehab-forward option for the right family, provided care is actively managed and expectations are calibrated to the realities of staffing and cleanliness variances.

This part of Monsey, New York, offers a variety of amenities and services that cater to senior living needs. There are several places of worship nearby for spiritual fulfillment, as well as pharmacies and physicians' offices for medical care. Transportation options such as bus stops and train stations provide easy access to surrounding areas. A selection of restaurants and cafes offer dining options, while theaters provide entertainment opportunities. Parks and hospitals are also within a reasonable distance, ensuring access to outdoor activities and healthcare facilities. Overall, this area provides a convenient and well-rounded environment for seniors looking to settle in a peaceful community with necessary resources readily available.

Places of Worship

• Congregation Tzemach Tzedek Lubavitch of Monsey (1.2 miles)
• Bais Hamedrash (1.8 miles)
• Good Shepherd Lutheran Church (4.3 miles)
• St Pauls Parish (6.2 miles)
• Hawthorne Gospel Church (10.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Advanced Orthopedics & Sports Medicine (2.1 miles)
• Bardonia Pediatric Associates PC (3.8 miles)
• Memorial Sloan Kettering Cancer Center Bergen (4 miles)
• Digestive Disease Associates (4.2 miles)
• G M Krebs Pediatric Associates (4.3 miles)
• Md Partners (4.5 miles)
• Women's Total Health of Woodcliff Lake (4.8 miles)

Transportation

• Bus Stop (2.1 miles)
• Metro North / NJT - Suffern Station (4.5 miles)
• NJT - Waldwick Station (7.7 miles)
• Metro North / NJT - Tuxedo Station (8.2 miles)
• IHA Arbor Road Bus Stop (9 miles)
• Metro North - Ossining Train Station (10.7 miles)

Restaurants

• White Castle (2.8 miles)
• Wendy's (3.4 miles)
• The Burger Loft (4.1 miles)
• Bagel Train (4.5 miles)
• Mahwah Bar & Grill (4.6 miles)
• Kinchley's Tavern (4.6 miles)
• Chick-Fil-A (4.7 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.8 miles)
• Starbucks (4.9 miles)
• Boxer Donut & Espresso Bar (7.7 miles)
• Art Cafe Of Nyack (7.9 miles)
• Willow & Whisk (8.8 miles)

Theaters

• Nanuet STM 12 & RPX (3 miles)
• AMC Palisades 21 (5.9 miles)

Parks

• Rockland Lake State Park (7.3 miles)
• Nyack Beach State Park (8.1 miles)
• Piermont Pier (9.6 miles)
• Louis Engel Park (10.6 miles)
• Tallman Mountain State Park (10.6 miles)

Hospitals

• Helen Hayes Hospital (8 miles)
• The Valley Hospital (9.3 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (9.4 miles)