Northern Metropolitan

Pros

• The PT staff treated the patient with care.
• Admissions and Finance teams were great.
• Social workers were awesome.
• Aides were hardworking.
• The nurse practitioner was consistently available to answer questions.
• The patient was safe and in good hands.
• The facility offered top-notch rehab and helped the patient reach goals.
• The nursing staff were kind and dedicated.
• Recreation activities were superb and engaging.
• Administrators were quick to assist and very helpful.

Cons

• The facility is filthy and has horrific smells.
• The nursing staff neglect patients, leaving them in soiled diapers for hours.
• A patient has been left in a diaper full of feces and urine on multiple occasions.
• A dirty diaper was left at the top of an open garbage bin with no bag.
• The staff rarely answer phones and can be rude, sometimes hanging up on callers.
• Staff appear to treat their jobs as a paycheck and lack compassion for residents.
• The nurses' station is chaotic, with yelling and even staff fighting; two employees allegedly slugged it out in the dining area.
• Meals arrive ice cold and dietary restrictions are not consistently followed.
• There was no caseworker available upon arrival and concerns were not addressed.

Review

The collection of reviews presents a complicated portrait of a rehab and skilled nursing facility located in the heart of a large Hasidic community, with constant traffic on Rt 59 and the surrounding area. Some families describe the place as a beacon of capable rehabilitation, where therapy teams and a broad range of staff work hard to support patients and families through a difficult transition from hospital to recovery. In these accounts, the therapy teams - physical therapy in particular - are praised for helping patients meet goals, and many reviewers highlight the care and attentiveness of individual clinicians, including nurse practitioners who were described as accessible and responsive. Several reviewers stress that the admissions, finance, and social work teams were helpful and empathetic, and they repeatedly point to workers who were "kind," "caring," and "dedicated." Positive anecdotes also emphasize clean, quiet rooms, timely meals, and a sense that the care system as a whole was functioning well for the person who recovered through rehab, with thanks directed at administrators and therapists who helped make a difficult time smoother.

Yet beneath these favorable impressions runs a strong undercurrent of serious safety and quality concerns. A number of reviewers paint a starkly different picture, describing "horrific smells" and a facility that feels filthy and neglected. Allegations of neglect include patients left in diapers full of feces and urine for hours, calls for assistance ignored or delayed, and rooms that smell and appear unsanitary. One family recounts a sequence in which staff allegedly changed a patient's diaper in a manner that suggested a disregard for proper hygiene, while another reviewer reports trash without proper bags and diapers left on top of open garbage. The tone of these accounts is urgent and protective, with families encouraging others to document shifts, times, and to gather photos or videos to support concerns. Several reviewers also report that phones are frequently unanswered, or answered curtly, contributing to a sense of disconnect between families and the facility.

The negative experiences extend beyond cleanliness and basic responsiveness. Some reviews describe a chaotic, even unsafe, environment on certain days or shifts. There are vivid reports of short-staffing that leaves patients waiting for assistance with toileting or changing, and stories of a nursing station that is loud and overwhelmed. A few reviews recount observers witnessing staff conflicts or even physical altercations among workers in common areas, contributing to fear and stress for patients who are already vulnerable. In one particularly worrisome account, a family describes being told disparagingly that they should not expect high standards, puncturing any sense of reassurance for loved ones anxious about the care their relative is receiving. Another reviewer emphasizes that a hospital intake representative suggested they could call anytime with concerns but never followed up, highlighting inconsistent communication that compounds anxiety during a critical recovery period.

Despite these troubling episodes, several reviewers distinguish clearly between the rehabilitation program's potential and the actual experience of living there day-to-day. A recurring theme is that the rehab and therapy aspects can be quite strong when the right team on the right shift is present. Several patients or family members recount a positive arc: a grandmother or parent who arrived with medical needs leaves in a notably better state after thorough PT/OT, with praise for specific staff members who stood out for their competence and empathy. There are mentions of rooms being clean and meals arriving on time and tasting good, and of managers who listened and responded to concerns, making the experience feel more coordinated and less chaotic. In particular, some reviewers name individuals - including specific nurse practitioners and activity staff - as being especially helpful and essential to a successful rehabilitation process. The sense from these reports is that, when everything aligns, the facility can deliver meaningful improvements in function and quality of life.

The sentiments among reviewers also reflect a broad sense of inconsistency. Some families speak of top-notch rehab experiences, supportive therapy teams, and a caring overall atmosphere that enabled their loved ones to reach personal goals. Others describe a facility that feels overwhelmed, poorly maintained, and inadequately responsive, with real implications for patient safety and dignity. Several accounts of positive experiences reference the same professionals repeatedly - people like a particular NP, or a few administrative staff members - while the negative experiences tend to focus on systemic issues: communication gaps, gaps in staffing, and situations where basic care seemed to fail to meet reasonable standards. Taken together, the reviews suggest a facility where outcomes can be excellent under certain conditions, yet where issues of cleanliness, staffing, and timely, compassionate care persist and can have serious consequences for patients and families.

For families considering this center, the reviews offer a nuanced message: the care landscape here can include life-changing rehabilitation success, with patients returning home stronger and more capable, especially when therapy teams are engaged and administrative support is proactive. At the same time, there are persistent warnings about odor, filth, delays in care, insufficient attention to basic needs, and a sometimes intense, stressful environment that can overshadow the positive aspects of rehab. The presence of strong praise for some staff and strong accusations of neglect for others points to a system in which day-to-day experiences may vary dramatically depending on who is on duty, when they are on duty, and how well the facility is staffed and managed at that moment. The most prudent approach, many reviews imply, is to conduct thorough, in-person visits at multiple times of day, ask direct questions about staffing and hygiene, and maintain clear, documented channels for reporting concerns - especially if a loved one has special medical or dietary needs. In all, the facility appears to hold significant potential for good care but also substantial risk, underscoring the importance of vigilant, proactive engagement by families and ongoing oversight by health authorities.

This part of Monsey, New York, offers a variety of amenities and services that cater to senior living needs. There are several places of worship nearby for spiritual fulfillment, as well as pharmacies and physicians' offices for medical care. Transportation options such as bus stops and train stations provide easy access to surrounding areas. A selection of restaurants and cafes offer dining options, while theaters provide entertainment opportunities. Parks and hospitals are also within a reasonable distance, ensuring access to outdoor activities and healthcare facilities. Overall, this area provides a convenient and well-rounded environment for seniors looking to settle in a peaceful community with necessary resources readily available.

Places of Worship

• Congregation Tzemach Tzedek Lubavitch of Monsey (1.2 miles)
• Bais Hamedrash (1.8 miles)
• Good Shepherd Lutheran Church (4.3 miles)
• St Pauls Parish (6.2 miles)
• Hawthorne Gospel Church (10.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Advanced Orthopedics & Sports Medicine (2.1 miles)
• Bardonia Pediatric Associates PC (3.8 miles)
• Memorial Sloan Kettering Cancer Center Bergen (4 miles)
• Digestive Disease Associates (4.2 miles)
• G M Krebs Pediatric Associates (4.3 miles)
• Md Partners (4.5 miles)
• Women's Total Health of Woodcliff Lake (4.8 miles)

Transportation

• Bus Stop (2.1 miles)
• Metro North / NJT - Suffern Station (4.5 miles)
• NJT - Waldwick Station (7.7 miles)
• Metro North / NJT - Tuxedo Station (8.2 miles)
• IHA Arbor Road Bus Stop (9 miles)
• Metro North - Ossining Train Station (10.7 miles)

Restaurants

• White Castle (2.8 miles)
• Wendy's (3.4 miles)
• The Burger Loft (4.1 miles)
• Bagel Train (4.5 miles)
• Mahwah Bar & Grill (4.6 miles)
• Kinchley's Tavern (4.6 miles)
• Chick-Fil-A (4.7 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.8 miles)
• Starbucks (4.9 miles)
• Boxer Donut & Espresso Bar (7.7 miles)
• Art Cafe Of Nyack (7.9 miles)
• Willow & Whisk (8.8 miles)

Theaters

• Nanuet STM 12 & RPX (3 miles)
• AMC Palisades 21 (5.9 miles)

Parks

• Rockland Lake State Park (7.3 miles)
• Nyack Beach State Park (8.1 miles)
• Piermont Pier (9.6 miles)
• Louis Engel Park (10.6 miles)
• Tallman Mountain State Park (10.6 miles)

Hospitals

• Helen Hayes Hospital (8 miles)
• The Valley Hospital (9.3 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (9.4 miles)