Northern Metropolitan in Monsey, NY

Pros

• The PT staff treated residents well and seemed caring.
• The admissions and finance teams were great.
• The social workers were awesome.
• The aides were hardworking.
• The nurse practitioner was always available to answer questions.
• The staff were attentive, friendly, professional, and provided a safe, supportive environment.
• The nurses were kind and helpful.
• The room was clean and quiet.
• The rehab team was top-notch and helped residents reach their goals quickly.

Cons

• The facility is filthy and has horrific smells.
• Residents were left in diapers full of feces and urine for hours.
• Staff were often rude, unresponsive, and would hang up on family members.
• The environment was chaotic, with loud nurses' stations and staff arguing or fighting.
• There was a chronic lack of compassion or concern for patients, treated as a paycheck.
• Some reviewers described outright mistreatment or neglect by nurses and supervisors.
• Front desk and administration were unhelpful and failed to address concerns.
• Meals were served ice cold and sometimes unsuitable for dietary needs.

Review

Northern Metropolitan in Monsey is best suited for families prioritizing a high-intensity rehabilitation track backed by a large, engaged care team and a community that leans into a faith-centered environment. The rehab program stands out as a core strength, with patients and families repeatedly noting fast progress in PT and OT, attentive nursing availability, and a responsive, involved administration. The facility's location within a Hasidic community also matters for families seeking spiritual support, scheduled services, and a social atmosphere that families often value during recovery. When the priority is getting a loved one back on their feet and into a home setting quickly, this community delivers strong, tangible outcomes supported by a well-staffed therapy department and a network of social workers and admissions specialists who are described as helpful and accessible.

Yet the decision cannot ignore pronounced caveats that show up in a sizable portion of reviews. Some families report terrible conditions - filth, pervasive odors, and a sense that basic daily care and hygiene can be compromised. There are accounts of infrequent or delayed diaper changes, noise and chaos on nursing floors, and moments when phones went unanswered or staff communication felt abrupt or uncaring. These reviews describe a stark contrast to the best-case rehab narratives and suggest that experiences can vary dramatically from shift to shift or unit to unit. For families who cannot tolerate even a perception of neglect or disorganization, these red flags argue for serious caution and a closer, on-site assessment before placement.

When evaluating pros against the main drawbacks, a clear pattern emerges: the strongest upside is rehabilitation velocity and professional dedication from nurses, therapists, and the NP leadership, which translates into meaningful gains for many residents. For residents whose primary need is to regain independence and mobility, the rehab-centric model can offset some concerns about environment and day-to-day operations. Positive stories highlight clean rooms, reliable check-ins, good meals, and a team that keeps families informed and involved. However, the weight of negative experiences - reports of neglect, inconsistent responsiveness, and unsafe conditions - cannot be dismissed. The reality is that outcomes in recovery are intimately tied to staffing quality and daily safety, and variability here can erode otherwise solid clinical results.

Practical due diligence matters more here than in many peers. Prospective families should verify current staffing levels on the specific shift the loved one will rely on, and seek candid conversations with a care director about how concerns are escalated and resolved. Touring the facility with a critical eye - inspecting cleanliness, room privacy, dining service, and the availability of aides on the floor - can help separate consistent care from episodic lapses. Given the Hasidic community setting, families should also assess whether the social and spiritual programming aligns with their loved one's needs and daily rhythm. It is equally prudent to review state inspection reports and talk to current residents or visiting family members about day-to-day responsiveness and the culture of the floor where care will occur.

Bottom line: for families whose priority is aggressive rehabilitation and a supportive, faith-friendly environment, Northern Metropolitan can be a strong choice, provided there is thorough vetting and ongoing oversight. The facility's rehabilitation strengths, compassionate nursing presence, and active administrative team are meaningful assets that can translate into faster, function-focused recovery. At the same time, if consistent cleanliness, respectful daily care, and reliable, non-chaotic operations are non-negotiable, alternatives deserve serious consideration. In any case, concrete steps - personal tours, direct discussions with care leadership, a review of DOH records, and conversations with current residents' families - will reveal whether this community's positives align with the specific, risk-sensitive needs of a given loved one.

This part of Monsey, New York, offers a variety of amenities and services that cater to senior living needs. There are several places of worship nearby for spiritual fulfillment, as well as pharmacies and physicians' offices for medical care. Transportation options such as bus stops and train stations provide easy access to surrounding areas. A selection of restaurants and cafes offer dining options, while theaters provide entertainment opportunities. Parks and hospitals are also within a reasonable distance, ensuring access to outdoor activities and healthcare facilities. Overall, this area provides a convenient and well-rounded environment for seniors looking to settle in a peaceful community with necessary resources readily available.

Places of Worship

• Congregation Tzemach Tzedek Lubavitch of Monsey (1.2 miles)
• Bais Hamedrash (1.8 miles)
• Good Shepherd Lutheran Church (4.3 miles)
• St Pauls Parish (6.2 miles)
• Hawthorne Gospel Church (10.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Advanced Orthopedics & Sports Medicine (2.1 miles)
• Bardonia Pediatric Associates PC (3.8 miles)
• Memorial Sloan Kettering Cancer Center Bergen (4 miles)
• Digestive Disease Associates (4.2 miles)
• G M Krebs Pediatric Associates (4.3 miles)
• Md Partners (4.5 miles)
• Women's Total Health of Woodcliff Lake (4.8 miles)

Transportation

• Bus Stop (2.1 miles)
• Metro North / NJT - Suffern Station (4.5 miles)
• NJT - Waldwick Station (7.7 miles)
• Metro North / NJT - Tuxedo Station (8.2 miles)
• IHA Arbor Road Bus Stop (9 miles)
• Metro North - Ossining Train Station (10.7 miles)

Restaurants

• White Castle (2.8 miles)
• Wendy's (3.4 miles)
• The Burger Loft (4.1 miles)
• Bagel Train (4.5 miles)
• Mahwah Bar & Grill (4.6 miles)
• Kinchley's Tavern (4.6 miles)
• Chick-Fil-A (4.7 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.8 miles)
• Starbucks (4.9 miles)
• Boxer Donut & Espresso Bar (7.7 miles)
• Art Cafe Of Nyack (7.9 miles)
• Willow & Whisk (8.8 miles)

Theaters

• Nanuet STM 12 & RPX (3 miles)
• AMC Palisades 21 (5.9 miles)

Parks

• Rockland Lake State Park (7.3 miles)
• Nyack Beach State Park (8.1 miles)
• Piermont Pier (9.6 miles)
• Louis Engel Park (10.6 miles)
• Tallman Mountain State Park (10.6 miles)

Hospitals

• Helen Hayes Hospital (8 miles)
• The Valley Hospital (9.3 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (9.4 miles)