Middletown Park Manor Health

Pros

• The staff at Middletown Park were described as wonderful, providing clean, friendly, and excellent care.
• The nurses, physical therapists, and occupational therapists helped the patient regain her footing.
• The staff were cheerful, friendly, and eager to help in every way.
• Jennifer Small, the head nurse, was professional and friendly.
• Aides were dedicated, compassionate, and took pride in the level of care provided.
• Doctors or nurse practitioners were on the floor daily and communicated well with families.
• The physical and occupational therapists were caring and proactive in addressing patient needs.
• The facility was well-maintained and clean, with no familiar smells.
• Staff on unit four provided loving care to the patient until her last day.
• Neil, a friendly administrator in training, made the tour exceptional.

Cons

• The reviewer claimed the rehab center did very little to help the mother, and weekend aides refused to assist with personal needs.
• The reviewer stated the doctor did not know much about the mother's case.
• The reviewer reported that this situation persisted for two weeks before the mother was moved to a better rehab center.
• One reviewer described the facility as rude, unprofessional, and partial to certain family members, with sickening behavior and no expected response from the facility.
• The reviewer noted that nursing staff were moved around between floors, limiting familiarity and continuity of care.

Review

Across the collection of experiences, Middletown Park Rehabilitation and Healthcare Center emerges as a place that many families come to trust with their loved ones. The overarching tone is one of warmth, cleanliness, and a strong commitment to patient care. Visitors repeatedly highlight friendly staff, a clean and well-maintained environment, and a culture that feels oriented toward the well-being and dignity of residents. From the moment people step through the doors, the atmosphere is described as inviting and reassuring, with caregivers who seem genuinely invested in helping residents recover and thrive.

Numerous families recount how their relatives benefited from the coordinated care teams - nurses, physical therapists, occupational therapists, and aides - working together to support recovery and day-to-day functioning. One reviewer lauds the staff for making her mom's stay "nicely clean, friendly, and most of all excellent care," noting the tangible impact of the nurses, PTs, and OTs in helping her mom get back on her feet. The same sentiment of gratitude appears across stories of different patients, underscoring a consistent pattern of attentive, capable care that families visibly appreciate.

In a detailed account of a long admission, a husband named Shelly describes a stay that began June 29 and extended to August 26 after an unexpected length of rehabilitation. He awards a five-star rating in every dimension, while noting that the patient's own rating slipped to 4.5 primarily due to the food. He singles out Jennifer Small, the head nurse, for professional, friendly leadership. This combination of comprehensive clinical support and personable leadership seems emblematic of the experience many families associate with Middletown Park.

Another family shares a wife's stay from May 8 to June 12, 2025, during which Unit Five was her home. They emphasize the dedication of the aids, who are credited with a level of attentiveness and patience that left a lasting impression. Although the aids and patients formed strong bonds, the family also points out practical aspects - continuity provided by a unit manager/nursing supervisor, the daily presence of physicians or nurse practitioners on the floor, and excellent communication with the family. The quality and variety of food are described as good, with a note that institutional menus can feel repetitive, but efforts were made to meet individual tastes.

Gratitude in a later story centers on Unit 4 (second floor) where the writer's mother, Zina, received care until her last day at age 97. Acknowledge of Kim Edgar is prominent; she is described as warm and knowledgeable, helping to navigate challenging situations with guidance. The family also recognizes the therapists and even the hairstylist who contributed to their mother's well-being and appearance at the end. The reviewer's strong recommendation of the facility reflects a deep sense of relief and trust built through sustained, compassionate care.

Not every voice in the collection is entirely uncritical, though. One review contrasts Middletown Park with Sapphire in Goshen, describing a negative experience at the latter - specifically, weekends where aides did not attend to personal needs and a doctor who seemed unfamiliar with the case - leading the reviewer to move their mother to a different rehab center. This admonition serves as a reminder that experiences can vary by location and circumstance, even within the same broad category of care.

There are lighter notes as well, including a brief but positive remark after visiting a friend: "Nice day room." And there are cautionary voices too - the refrain of rude, unprofessional behavior and favoritism toward certain families without responsive follow-up from the facility. Taken together, these contrasts illustrate that while many experiences at Middletown Park are deeply favorable, patient experiences can diverge and depend on specific staff, shifts, and personal dynamics.

Several reviewers emphasize the human touch that characterizes the best moments of care. A visit with an administrator in training named Neil left a particularly strong impression: his warmth, professionalism, and willingness to answer questions contributed to a tour that felt informative and reassuring. The facility itself was described as well-maintained, clean, and welcoming, with attentive staff and a clear commitment to high standards. Reviewers who met Neil or other team members repeatedly highlight how such personal connections and professional competence shape the perception of quality care.

Amid the many heartfelt tributes to Middletown Park, there are also extended expressions of gratitude for specific individuals who helped a loved one regain mobility, comfort, or a sense of normalcy. One family credits therapy staff for "whipping my Mom back into shape" after a hip issue and especially thanks the nurses, the cafeteria staff, and even the stylist for helping their mother look her best on her departure day. The common thread is the belief that the multidisciplinary team, along with supportive ancillary staff, creates an environment where recovery feels possible and dignified.

Beyond Middletown Park, several comments touch on related experiences in the broader care community. A review of Park Manor speaks to a different facility that, in the writer's view, far surpasses others in nurses and administration. The praise emphasizes integrity, compassion, and a coordinated team approach - qualities that resonate with the positive themes heard across Middletown Park experiences. A resident who has been at Park Manor since 2019 reinforces the message: outstanding care, consistent compassion, and clear, ongoing communication bring reassurance to families who entrust their loved ones to the facility.

Taken together, the collection forms a portrait of Middletown Park Rehabilitation and Healthcare Center as a place where many families feel seen, heard, and supported. It's a landscape of moments - some ecstatic, some sobering - that collectively convey the importance of compassionate care, continuity, and a clean, welcoming environment. While no facility is immune to criticism, the recurring themes here emphasize skilled therapy teams, attentive nursing and aide staff, strong leadership, and a culture that many families say makes a real difference in their loved ones' recovery and daily experience.

This part of Middletown, New York, offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With several cafes, restaurants, pharmacies, and healthcare facilities located within a short distance, residents can easily access essential services and dining options. The presence of transportation options such as the Metro-North station and nearby Orange County Airport provides convenient travel opportunities. Additionally, there are entertainment options like theaters and parks for recreational activities. The proximity to hospitals like Horton Memorial Hospital ensures quick access to medical care if needed. Overall, this area offers a mix of convenience, healthcare services, dining choices, and recreational opportunities that could make it an attractive choice for senior living.

Cafes

• Starbucks (0.1 miles)
• Panera Bread (0.1 miles)
• Noble Coffee Roasters (5.1 miles)
• Valkyrie Coffee Roasters (8.4 miles)

Restaurants

• Chipotle Mexican Grill (0.2 miles)
• Red Lobster (0.3 miles)
• Five Guys Burgers & Fries (0.4 miles)
• Taco Bell (0.4 miles)
• McDonald's (0.4 miles)
• KFC (0.5 miles)
• Sonic Drive-In (0.5 miles)

Physicians

• Manhattan Oral Facial Surgery (0.5 miles)
• Donato Dental - Donato Napoletano, DMD (0.7 miles)
• Exodus Health Medical PC (0.7 miles)
• Eye to Eye Vision Center (0.8 miles)
• Orange Regional Medical Group - Middletown (1 miles)
• Central Valley Orthopedic & Rehabilitation (1 miles)
• Hudson Valley ENT (1.1 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Hudson Regional LTC Pharmacy (0.8 miles)
• CVS Pharmacy (1.4 miles)
• Middletown Pharmacy (1.5 miles)
• Rite Aid (1.5 miles)
• Crystal Run Pharmacy (1.7 miles)

Transportation

• Metro-North-Middletown (0.8 miles)
• Orange County Airport (KMGJ) (7.7 miles)

Theaters

• AMC Crystal Run 16 (0.9 miles)
• Middletown Cinemas (2.7 miles)

Hospitals

• Horton Memorial Hospital (1.4 miles)
• CSEA State Hospital Chapter (2.6 miles)

Parks

• Circleville Park (4.4 miles)
• Craigville Park (5.5 miles)
• Thomas Bull Memorial Park (6.1 miles)
• Shannen Park (6.8 miles)
• Carpenter Field (8.7 miles)