Highland Rehabilitation And Nursing Center in Middletown, NY
Save120 Highland Avenue, Middletown, NY 10940
For more information about senior living options: (844) 490-3973
The environment is great. The staff were great. Physical therapy went well. The grandmother was treated very well. The activities were enjoyable. Gabby, the social worker, did everything in her power to get her back home. Tasha is the best. Highland Rehab went above and beyond with care; the staff were caring, compassionate, and understanding.
The facility is terrible, with clear resident neglect and staff who don't care about residents. They are severely understaffed, leaving floors and bedding dirty and residents in dirty diapers or beds for hours. The nurses and CNAs are downright nasty, and some show little empathy. The staff promise to return in five minutes and then disappear, never to be seen again. The building is run down and repairs and cleaning are not done in a timely manner. Communication is terrible; important updates and calls are not returned by nurses, case managers, or supervisors. The facility smells horrible and is not recommended. Finances and billing are mishandled, with incorrect charges and pressure to pay before discharge. Visitors report disrespectful treatment by staff, including yelling at delivery personnel.Highland Rehabilitation and Nursing Center in Middletown is best suited for families seeking a rehab-forward stay with a genuinely homey, community feel. The strongest case for this facility rests on its physical therapy?driven model and staff described as caring and responsive. In many accounts, residents returned to daily life with improved function, and families appreciated the ability to be nearby and involved. The center offers a calendar of activities and programs that help sustain morale, with several residents and relatives praising the social workers and therapy teams for practical support. For those facing hip replacements, post-surgical rehab, or short-term rehab aimed at returning home, Highland often delivers the needed gains.
However, the community is not equally suited for every situation. Those who require relentless reliability in staffing, immaculate cleanliness, and consistently proactive communication should consider alternatives. Widespread concerns recur about under-staffing, uneven housekeeping, and inconsistent responsiveness from nurses and aides. Financial transparency and administrative communication also appear variable, with some families feeling misled or delayed on billing and discharge plans. Prospective residents who cannot tolerate inconsistencies in care coordination or the stress of unsettled management should look at other nearby options with steadier reputations.
Against the backdrop of mixed experiences, the facility's advantages are tangible. The rehab program frequently earns praise for effective therapy, the lively engagement of activities, and a sense of family that colors many shifts. Stories of dedicated social workers, and frontline staff who go above and beyond, are common enough to justify choosing Highland when rehab goals are clear. For many families, the local location and the ability to visit easily are major factors. When staffing is at a workable level, residents receive timely assistance, and the atmosphere can feel supportive rather than strictly clinical.
Yet the cons are not trivial. Repeated anecdotes describe delayed responses, complaints about dirty floors or bedding, and a nurse manager whose leadership style undermines trust. Several accounts mention lost belongings, inconsistent housekeeping, and occasional failure to follow through on promises. Reports of financial irritants - unexpected charges or opaque billing practices - haunt some families, even when nursing and therapy staff are praised. A few reviews recount incidents of unsafe conditions or gaps in medical oversight, raising red flags for long-term, high-need residents. The mix of care quality appears highly shift-dependent, making predictability a gamble.
Choosing Highland requires proactive engagement. Prospective families should insist on a clear care plan with assigned case management and written expectations for communication, including timely updates when changes occur. A tour should include conversations with current residents and their families about daily life, not just clinical outcomes. Request DOH inspection histories, staffing ratios, and evidence of clean, well-maintained spaces. Plan for a short post-discharge home health bridge if rehab goals are to return home, and verify medication handling and emergency responsiveness. With thorough due diligence and ongoing family involvement, Highland can be navigated toward positive results.
In the end, Highland Rehabilitation and Nursing Center offers meaningful rehab potential within a local, neighborhood setting, backed by compassionate caregivers in many shifts. It is not a universal fit: the most consistent, well-run facilities with pristine environments and rock-solid communication may suit families seeking fewer worries and more predictable service. For those who can tolerate variability but value strong therapy and a warm, community-focused atmosphere, Highland remains a viable option - provided diligence is exercised, expectations are aligned, and active family participation is built into the plan to secure the best possible outcome.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Stewart (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Rehabilitation And Nursing Center in Middletown, NY is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our community is designed to provide a supportive and nurturing environment for seniors who require assistance with daily activities while promoting independence and maintaining a high quality of life.
Our amenities are thoughtfully curated to cater to the diverse needs and interests of our residents. We have a beauty salon where residents can pamper themselves, ensuring they always look their best. The availability of cable or satellite TV allows residents to enjoy their favorite shows and stay entertained. Our community operated transportation provides convenient access to various destinations, including doctors' appointments, ensuring easy mobility for all residents. The computer center enables seniors to stay connected with loved ones virtually and explore the digital world at their leisure.
For dining options, we have a spacious dining room offering restaurant-style dining where residents can relish delicious meals prepared by our culinary experts. Our kitchenette allows residents to cook their own meals if desired. Special dietary restrictions are accommodated for those with specific nutritional needs.
At Highland Rehabilitation And Nursing Center, we understand the importance of physical fitness and wellness for our residents' overall well-being. With a fully equipped fitness room and a wellness center, our residents have ample opportunities to engage in exercises tailored to their needs and participate in fitness programs designed to enhance mobility, flexibility, strength, and coordination.
Our care services are aimed at providing personalized assistance according to each resident's unique requirements. We offer 24-hour call system and supervision for safety and peace of mind. Assistance with activities of daily living such as bathing, dressing, transfers ensures that seniors receive the support they need while maintaining their dignity. Medication management ensures proper administration of medications as prescribed by healthcare professionals.
To keep our residents engaged socially and mentally stimulated, we offer an array of activities including concierge services, resident-run activities, and scheduled daily activities. Planned day trips allow residents to explore their surroundings and create new memories. Additionally, our mental wellness program focuses on promoting emotional well-being and cognitive health.
Conveniently located near cafes, parks, pharmacies, physicians, hospitals, restaurants, theaters, and transportation options, Highland Rehabilitation And Nursing Center offers a convenient and vibrant lifestyle for seniors.
Come and experience the warmth and care that our community has to offer.
Highland Rehabilitation And Nursing Center is located at 120 Highland Avenue, Middletown, NY 10940 in Sullivan County, New York
Highland Rehabilitation And Nursing Center on seniors.fyi includes 5 photos including images showing trees, interior, building, outdoors, lobby, hallway, artwork, decor, and more.
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