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Highland Rehabilitation And Nursing Center in Middletown, NY

Highland Rehabilitation And Nursing Center is a nursing home community in Middletown, NY.

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Highland Rehabilitation And Nursing Center in Middletown, NY

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120 Highland Avenue, Middletown, NY 10940

For more information about senior living options: (866) 208-4318

3 from 58 reviews
5 stars
23
4 stars
5
3 stars
2
2 stars
3
1 stars
25

Overall Review of Highland Rehabilitation And Nursing Center

common 11 reviews mention this

Caregiver kindness shows through

Many residents and families describe staff as caring and attentive.

Across multiple reviews, families thank the nurses and CNAs for being compassionate and responsive, and some describe staff going above and beyond. Several mention rehabilitation after falls or surgeries and say physical therapy went well, with staff support during recovery. Even where reviews were critical, there are also acknowledgments that at least some nursing and therapy staff performed well.

common 4 reviews mention this

Activities and programs matter

Residents describe having activities and recreation during stays.

More than one review highlights time spent with activities, including recreation programming and arts-and-crafts type engagement. Families also mention a steady schedule of things to do, and at least one review points to religious services as part of the experience. This lines up with the community offering scheduled daily activities and resident-run or planned activities.

caveat 8 reviews mention this

Cleanliness and housekeeping issues

Several reviews call out serious cleanliness and housekeeping problems.

A recurring concern is dirty conditions, including reports of filthy floors and bedding and concerns about hygiene and cleanliness in resident spaces. Some reviews also describe housekeeping not keeping up, with dirty tables and surfaces, and others mention unpleasant odors. A few reviews go further, describing insects or overall disrepair and delayed cleaning, which reduces confidence in day-to-day care conditions.

caveat 6 reviews mention this

Staffing and communication gaps

Residents and families describe understaffing and hard-to-reach staff.

Multiple reviews describe shortages of help and situations where staff do not follow through with requested care. There are also complaints about communication, including difficulty reaching staff or not receiving call-backs, and one review describes delays with nurse call response. Some reviewers suggest the problem shows up in staffing coverage, with staff disappearing when expected or case updates not being provided promptly.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 98 resident community capacity 98 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Stewart (17 miles away) Stewart (17 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Middletown Pharmacy (0.3 miles)
  • CVS Pharmacy (0.7 miles)
  • Hudson Regional LTC Pharmacy (1 miles)
  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.3 miles)
  • Walgreens (1.5 miles)
  • Rite Aid (3.1 miles)

Physicians

  • Middletown Community Health (0.4 miles)
  • Manchester Orthopedic (0.5 miles)
  • Fraser Alleyne MD (0.7 miles)
  • Central Valley Orthopedic & Rehabilitation (0.8 miles)
  • Quazi Al-Tariq (1.3 miles)
  • Goddard S Lainjo (1.3 miles)
  • Miriam MD Kanter Pmr (1.3 miles)

Restaurants

  • Clemson Bros. Brewery (0.5 miles)
  • Tapped (0.6 miles)
  • The Switch Inn (0.6 miles)
  • J's Place (0.6 miles)
  • Equilibrium Taproom (0.6 miles)
  • Pizza E Birra (0.9 miles)
  • Orange County Bagel Bakery (1.4 miles)

Hospitals

  • CSEA State Hospital Chapter (0.8 miles)
  • Horton Memorial Hospital (0.9 miles)

Theaters

  • Middletown Cinemas (1.6 miles)
  • AMC Crystal Run 16 (2.7 miles)

Cafes

  • Starbucks (1.8 miles)
  • Panera Bread (1.9 miles)
  • Noble Coffee Roasters (6.9 miles)
  • Valkyrie Coffee Roasters (9.9 miles)

Transportation

  • Metro-North-Middletown (2.5 miles)
  • Orange County Airport (KMGJ) (9.2 miles)

Parks

  • Circleville Park (4.5 miles)
  • Shannen Park (5.7 miles)
  • Craigville Park (7.1 miles)
  • Thomas Bull Memorial Park (7.7 miles)
  • Carpenter Field (10.1 miles)

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