The Eliot At Erie Station

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The Eliot At Erie Station The Eliot At Erie Station The Eliot At Erie Station

The Eliot At Erie Station

10 - 18 John Street, Middletown, NY 10940

For more information about senior living options: (844) 490-3973

4.8 from 100 reviews
5 stars
91
4 stars
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3 stars
0
2 stars
1
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Assisted Living Respite Care

Overall Review of The Eliot At Erie Station

Pros

  • pro Iris Hernandez provides a comprehensive tour and answers questions; the front desk staff are pleasant, and the facility offers good amenities.
  • pro Iris Hernandez is genuinely warm and welcoming, making families feel at ease.
  • pro Her professionalism, empathy, and attention to detail help families feel confident about choosing The Elliott.
  • pro Iris's support is highly valued, and she is highly recommended to families seeking guidance.
  • pro The administrator is kind, helpful, and professional.
  • pro The Elliott at Middletown is one of the nicest and cleanest facilities, described as bright and well-maintained.
  • pro Visitors are greeted with a smile by the front desk receptionist.
  • pro Juan, the maintenance director, has a great personality and bedside manner.
  • pro The administrator always wears a welcoming smile.
  • pro The dining room is clean, and amenities include TV lounges on each floor and a snack area with vending machines and free juice.
  • pro The staff are amazing, hardworking, and helpful.
  • pro Iris goes above and beyond to meet residents' needs and makes them feel at home; she is described as an angel.

Cons

  • pro The Elliott was described as a cold, disheartening place that should be avoided for loved ones.
  • pro A reviewer warned people not to send their loved ones to the facility, calling it a godforsaken place.
  • pro It was claimed that residents could not even get a plate of food after a full day of appointments, with no greeting upon return.
  • pro The place was labeled disgusting by a reviewer.
  • pro The experience was noted as highly inconvenient due to long travel times for appointments (two hours away).

Review

The set of experiences surrounding The Elliott facilities paints a picture of two very different realities, all tied to the same brand and its team of people who guide families through a difficult process. On one hand, there is a pointed warning about the facility at Middletown, New York, specifically the one at 12 John Street. The author stresses that this assisted living facility is supposed to be regulated by both the state and the federal government, yet the writer's message is urgent and cautionary: exhaust every option for home or community care before placing a loved one in this setting. The narrative describes long days of appointments that require two hours of travel each way, with little or no warmth or basic hospitality upon return - no greeting, no plate of food after a demanding day, and a sense of dispassion that feels "cold" and "disheartening." The tone is impassioned, a plea to Orange County readers to protect their loved ones from what the writer perceives as a discouraging and unwelcoming environment. Even so, the writer does acknowledge a moment of contrast: a tour of the facility that featured Iris, who left a very positive impression during the visit. The experience is complex, mixing repulsion at the daily reality with a hopeful encounter that suggested a different side of The Elliott's approach.

The negative depiction of the Middletown location is stark. The writer describes a day spent shuttling between appointments that was exhausting and frustrating, arriving back to a place that offered no greeting and, by implication, little basic consideration for residents and families. The frustration is palpable, with phrases that emphasize a sense of being unwelcome and unsupported. The author's insistence that families should exhaust every other option before considering a facility like this is reinforced by the strong emotional appeal to protect loved ones from a "cold disheartening place." Yet amidst this harsh critique, there is also anecdotal evidence of a different experience tied to the same organization: a tour with Iris, who left an immediate and favorable impression, suggesting that not all interactions within The Elliott family are judged equally or uniformly.

In contrast to the Middletown critique, the set of tributes to Iris Hernandez centers on an exceptionally positive and transformative encounter with The Elliott at Erie Station. The author recounts reaching out to The Eliot at Erie Station for a suitable assisted-living arrangement for a brother, and the experience begins with Iris's prompt and attentive service. Iris is repeatedly described as a Director of Admissions and Marketing (also referred to as Director of Admissions and Community Relations at different points), whose responsiveness and warmth set a tone of care from the very beginning. She is credited with arranging a tour the very next day, listening carefully to concerns, and communicating a sense of purpose and urgency that makes the process feel manageable rather than overwhelming. The testimonials portray Iris as someone who genuinely sees the facility as "our home," a caregiver who takes the time to explain every detail of care and living arrangements, and who consistently demonstrates a willingness to go "above and beyond" to accommodate needs.

Several accounts emphasize Iris's deep understanding of both the facility and the broader community. She is described as knowledgeable, compassionate, and practical, providing thorough answers to questions and guiding families through the paperwork and transition with a calm, reassuring presence. One writer notes that Iris's approach made a potentially stressful relocation feel manageable and reassuring, and that her efforts contributed to a timely move for a veteran brother who had been in search of a more suitable living environment closer to family. In these narratives, Iris becomes a linchpin in the relocation process, turning what could be a chaotic and anxious experience into something that feels organized, supportive, and hopeful.

Beyond Iris, several testimonials highlight the broader hospitality of the Erie Station team. The reviews speak to front-desk warmth, clean and well-maintained spaces, and a sense of home that pervades the environment. Descriptions emphasize bright and welcoming common areas, the presence of TV lounges on each floor, and the availability of convenient amenities. The dining room is repeatedly noted as clean and orderly, contributing to an impression of everyday comfort and routine that families appreciate. The staff are portrayed as friendly and accessible, with particular praise directed at individuals like Lisa M. and Betsey, as well as Betty, who worked closely with Iris to move processes along. The overall mood is one of positivity, gratitude, and relief at finding a place that aligns with the care and safety families seek for their loved ones.

Maintenance and leadership are also highlighted in the positive testimonials. Juan, the maintenance director, is described as having a great personality and a bedside manner that reflects attentiveness to resident needs. The administrator is frequently mentioned as someone who greets visitors with a smile and maintains an approachable, helpful presence. The sentiment circulated by multiple reviewers is that everyone at The Elliott at Erie Station strives to create a welcoming, home-like atmosphere where residents feel safe, cared for, and valued. This sense of home is reinforced by the remark that staff are "extremely prompt and responsive," a reflection of the team's commitment to supporting families through the transition and into a stable, comfortable living situation.

Taken together, the narratives present a nuanced portrait of The Elliott as both a cautionary note and a testament to the power of compassionate staff. The Middletown experience serves as a stark reminder that not every location will meet every family's expectations, and that the day-to-day realities of care facilities can feel distant from the ideal of warmth and attentiveness. Yet at the Erie Station site - and likely across other Elliott locations - the accounts consistently celebrate Iris Hernandez and a broader team culture that prioritizes empathy, thorough information, and hands-on assistance. The recurring themes are clear: a facility can be bright, clean, and well organized; a staff member can transform a challenging transition into a hopeful next chapter; and the sense of belonging - "our home" - can be fostered through patient listening, practical guidance, and genuine care for residents and their families. For families seeking placement options, these testimonials suggest that reaching out to Iris and the admissions team may open doors to a smoother, more human-centered process, while also acknowledging that individual experiences can vary between locations.

Features

Housing

  • 96 resident community capacity 96 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Respite Care Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Stewart (17 miles away) Stewart (17 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Eliot at Erie Station in Middletown, NY is an assisted living community that offers respite care for seniors. Our community provides a range of amenities and care services to ensure the comfort and well-being of our residents.

Our residents can enjoy various amenities such as a beauty salon for their grooming needs, cable or satellite TV for entertainment, and a fully furnished environment for convenience. Community-operated transportation is available to help residents with their mobility needs, and a computer center allows them to stay connected with loved ones.

We offer restaurant-style dining in our dining room where residents can enjoy delicious and nutritious meals prepared by our staff. Special dietary restrictions are accommodated to ensure that each resident's individual needs are met. Additionally, the option of having a kitchenette in their private accommodations allows residents to prepare light meals and snacks if they prefer.

Engagement in social activities is encouraged through the provision of various facilities like a gaming room, a small library, and outdoor spaces where residents can relax and enjoy nature. Scheduled daily activities are organized to keep residents entertained and stimulated mentally and physically. Fitness programs are also available along with access to a fitness room for those who wish to maintain an active lifestyle.

The Eliot at Erie Station employs dedicated staff who provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. A 24-hour call system ensures that help is always readily available if needed. Medication management services are provided to ensure that residents receive their medications safely and on time.

Residents with diabetes or special dietary restrictions will have their specific needs catered to through diabetes diets and special dietary restrictions offered by our experienced culinary team.

In terms of location convenience, there are several essential establishments nearby including cafes, parks, pharmacies, physicians' offices, restaurants, theaters, hospitals, and transportation options.

At The Eliot at Erie Station, we strive to create an enriching environment where residents can enjoy a comfortable and fulfilling lifestyle with the support they need.

Nearby Places of Interest

This part of Middletown, New York, offers a variety of amenities within close proximity. With several restaurants, cafes, and pharmacies nearby, residents have easy access to dining options and essential services. The presence of multiple physicians and hospitals in the area ensures that medical care is readily available. Additionally, transportation options such as the Metro-North station and Orange County Airport provide convenient travel options. For those looking to enjoy the outdoors, there are several parks within a short driving distance. Overall, this part of Middletown offers a mix of convenience and recreation, making it a suitable option for senior living.

Restaurants

  • Tapped (0.1 miles)
  • J's Place (0.2 miles)
  • Equilibrium Taproom (0.2 miles)
  • Clemson Bros. Brewery (0.2 miles)
  • The Switch Inn (0.4 miles)
  • Orange County Bagel Bakery (1 miles)
  • Pizza E Birra (1.2 miles)

Physicians

  • Fraser Alleyne MD (0.2 miles)
  • Middletown Community Health (0.2 miles)
  • Manchester Orthopedic (0.2 miles)
  • Quazi Al-Tariq (0.9 miles)
  • Goddard S Lainjo (0.9 miles)
  • Miriam MD Kanter Pmr (0.9 miles)
  • Central Valley Orthopedic & Rehabilitation (1.1 miles)

Pharmacies

  • Middletown Pharmacy (0.5 miles)
  • CVS Pharmacy (0.6 miles)
  • Walgreens (1.1 miles)
  • Hudson Regional LTC Pharmacy (1.2 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (1.5 miles)
  • Rite Aid (3.3 miles)

Hospitals

  • Horton Memorial Hospital (0.7 miles)
  • CSEA State Hospital Chapter (0.7 miles)

Theaters

  • Middletown Cinemas (1.2 miles)
  • AMC Crystal Run 16 (2.8 miles)

Cafes

  • Starbucks (2 miles)
  • Panera Bread (2 miles)
  • Noble Coffee Roasters (7 miles)
  • Valkyrie Coffee Roasters (9.7 miles)

Transportation

  • Metro-North-Middletown (2.7 miles)
  • Orange County Airport (KMGJ) (9.5 miles)

Parks

  • Circleville Park (4.9 miles)
  • Shannen Park (5.3 miles)
  • Craigville Park (7 miles)
  • Thomas Bull Memorial Park (8 miles)
  • Carpenter Field (9.9 miles)

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