Kind Hearts Caring Angels - NY

Pros

• Alba provides personal attention and is available anytime, with aides who are well trained and personable.
• Kind Hearts' aides are reliable and thorough and truly care for clients as if they were family.
• Alba handles staffing issues quickly and understands fast-changing care needs.
• Alba and her team have a soothing demeanor that eases families during stressful times.
• Kind Hearts helped the family find a caretaker for their dad for the rest of his days.
• The CNA care for the aunt was highly appreciated, and the company fills schedule changes promptly.
• Kind Hearts consistently responds to bumps in care and remains professional, reliable, and trusted.
• The staff are compassionate, dependable, and knowledgeable, with exceptional care and outstanding customer service.
• They live up to their name - kind and caring - and customers are likely to become repeat clients.
• The service is outstanding, with CNAs who are professional, caring, and compassionate.

Cons

• Some in-home aides were described as "so-so."
• Some aides were thrown out of the home.
• Home care is frequently hit or miss.

Review

Kind Hearts has earned a chorus of strong, heartfelt endorsements from families who have relied on its home care services. The common thread running through these accounts is a commitment to personal attention, reliable staffing, and a compassionate, family-centered approach. Central to that experience is Alba, the owner and operator, whose availability and leadership are frequently highlighted as a major part of why families feel at ease entrusting their loved ones to this team. One reviewer notes the "personal attention I get from Alba the owner" and describes her as accessible "anytime," while praising the aides as well-trained and very personable.

Another recurring theme is the genuine care shown by the aides - care that goes beyond basic duties to treat loved ones as if they were their own family. Families describe caregivers who are reliable and thorough, offering care and companionship that brings comfort during challenging times. In one account, the caregivers are praised for their ability to provide not just care but true companionship, with Alba handling staffing issues quickly and with sensitivity to the emotional dynamics that come with a loved one's decline. The sensitivity and responsiveness of the agency during fast-changing needs are repeatedly emphasized, helping families feel supported when the situation is most stressful.

Gratitude for Alba and her team appears in several powerful testimonials. One reviewer shares that their family was "so stressed" and that Alba's soothing demeanor helped ease that stress, ultimately enabling them to find a caretaker for their dad for the long term. The impact of that steadiness is described as life-changing, turning what could be a precarious situation into a secure arrangement for the days ahead. The sense of relief and trust that comes from consistent, compassionate care is a common thread in these stories.

Scheduling reliability and flexibility are also highlighted. A family notes that their aunt "really liked the CNA who provided care" and that, if there was any change in schedule, there was always someone to fill the spot. This level of continuity matters greatly when families cannot be present to supervise, and it reinforces the impression that Kind Hearts is not only capable but dependable.

Long-term relationships with the agency emerge as another strong point. Several reviewers emphasize that they have worked with Kind Hearts for years and that the agency has consistently responded when "the road got bumpy." The emphasis on finding the right person for the specific care needs - paired with professionalism, reliability, and trust - paints Kind Hearts as a partner families can rely on through evolving care requirements and challenging moments.

The quality of care, across various relatives, is consistently described as compassionate, dependable, and knowledgeable. One reviewer highlights "exceptional" care for their uncle, paired with outstanding customer service. These sentiments reinforce the impression that Kind Hearts delivers not only skilled nursing assistance but also a supportive, respectful experience for the entire family. The tone of appreciation is reinforced by another comment declaring the service as "10/10" with CNAs described as professional, caring, and compassionate, and the sentiment extended with a blessing.

Many reviewers frame Kind Hearts as living up to its name. Phrases like "They live up to their name! Kind and Caring!" appear alongside calls for repeat business, underscoring a sense of trust and ongoing value. The overall impression is that the agency is not merely satisfactory but genuinely exceptional in the eyes of those who rely on it, with several people noting that they would "definitely recommend" the agency to others.

The breadth of praise also covers the responsiveness and thoroughness of the staff on the phone, with a reviewer calling out a very thorough phone experience and another praising the overall staff for being helpful, organized, and caring. Across multiple accounts, reviewers speak of caregiving teams who feel like part of the family, and of an agency that helps families feel supported and confident in their choices.

In sum, the collective voice from these testimonials presents Kind Hearts as a trusted, compassionate home care option where Alba's leadership, the trained and personable aides, and a highly responsive staffing approach come together to deliver dependable, family-centered care. Reviewers repeatedly describe improved peace of mind for their loved ones and their families, gratitude for the emotional support during difficult times, and a strong sense that Kind Hearts is a reliable partner they'd be glad to use again and to recommend to others. The message that comes through clearly is one of care, consistency, and genuine kindness in service of families navigating challenging moments.

Restaurants

• The Switch Inn (0.1 miles)
• Clemson Bros. Brewery (0.2 miles)
• Equilibrium Taproom (0.4 miles)
• J's Place (0.5 miles)
• Tapped (0.5 miles)
• Pizza E Birra (0.9 miles)
• Orange County Bagel Bakery (1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Middletown Pharmacy (0.4 miles)
• Hudson Regional LTC Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (3 miles)

Hospitals

• Horton Memorial Hospital (0.2 miles)
• CSEA State Hospital Chapter (1.2 miles)

Physicians

• Manchester Orthopedic (0.2 miles)
• Middletown Community Health (0.3 miles)
• Fraser Alleyne MD (0.5 miles)
• Central Valley Orthopedic & Rehabilitation (0.8 miles)
• Quazi Al-Tariq (0.9 miles)
• Goddard S Lainjo (0.9 miles)
• Miriam MD Kanter Pmr (0.9 miles)

Theaters

• Middletown Cinemas (1.3 miles)
• AMC Crystal Run 16 (2.4 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.6 miles)
• Noble Coffee Roasters (6.5 miles)
• Valkyrie Coffee Roasters (9.3 miles)

Transportation

• Metro-North-Middletown (2.3 miles)
• Orange County Airport (KMGJ) (9.2 miles)

Parks

• Circleville Park (5 miles)
• Shannen Park (5.5 miles)
• Craigville Park (6.5 miles)
• Thomas Bull Memorial Park (7.6 miles)
• Carpenter Field (9.4 miles)