Orchard Rehabilitation & Nursing Center in Medina, NY
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600 Bates Road, Medina, NY 14103
For more information about senior living options: (844) 490-3973
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The rehab and nursing center is praised for its cleanliness and staff who are helpful and courteous. The staff are described as very sweet and friendly. Visitors note that the staff take the time to talk with residents, enhancing their experience. The facility is consistently described as clean, with comfortable, well-kept rooms. Families report wonderful care from the staff, who are patient and dedicated. Social workers and nurses are described as empathetic, communicative, and reliable. Therapists and rehab staff are credited with helping residents regain mobility and independence. Orchard Manor is described as welcoming, with engaging activities and a pleasant atmosphere. Families express gratitude for the staff's responsiveness and high level of service. The dining area and meals are described as pleasant, with residents satisfied.
The staff won't give patients water and restrict everything. The front office screws up billing, blames patients, and won't admit mistakes or admit the patient because of their screw ups. Understaffing leads to rude nurses who only give one shower a week. The facility doesn't know how to care for hip surgery patients and leaves residents sitting in wheelchairs for hours. The floors are dirty and bathrooms are not cleaned or flushed; restrooms for guests are locked. The staff are uncaring and belittle residents, and they cut pain medications. The facility is unsanitary and no one follows NYS guidelines. Calls to the facility are routinely put on hold with little follow-up, and covid-19 procedures are not up to par.Orchard Rehabilitation & Nursing Center in Medina is best suited for families prioritizing a clean, approachable rehab environment with hands-on therapy and attentive social support. The facility tends to shine for residents who need short- to mid-term rehab after hospitalization, especially hip fractures, and who benefit from therapists who can drive measurable mobility gains. Multiple accounts applaud therapy teams, with therapists and aides described as patient and dedicated, and social workers who communicate clearly and coordinate care across the team. The building itself presents as neat and welcoming, with rooms that feel well kept and a ?????? sense of order that helps families feel at ease during what can be stressful transitions. For those who value friendly interactions and a focus on rehabilitation, Orchard delivers a practical, action-oriented backdrop.
That said, alternatives should be on the table for families who require near-flawless daily operations and consistently proactive administration. A sizable portion of reviews flag concerns that cannot be dismissed: inconsistent staffing levels, reports of rude or overwhelmed staff, and gaps in communication. Front-desk and administrative experiences color overall impressions for some families, with recurring complaints about hold times, billing errors, and promises made by staff that don't always materialize. For anyone who cannot tolerate variable responsiveness, or who places a premium on uniformly smooth admissions, billing accuracy, and transparent daily routines, exploring other options may be prudent. These cautions matter because the most severe critiques touch on basics - access to help when needed, timely call-backs, and dependable housekeeping - rather than specialized therapies alone.
On the positive side, the strongest offset to the drawbacks is the consistently cited quality of direct care when it matters most. Families repeatedly commend the kindness and competence of nurses, CNAs, and therapists who stay with residents through tough days, tailor activities, and push for meaningful rehabilitation outcomes. The social work team, highlighted in several reviews, helps families stay aligned and informed, easing the stress of transitions and long-term plans. Cleanliness and a quiet, orderly environment also surface repeatedly as strengths, with residents often described as comfortable and well cared for in their rooms and common areas. For many, these elements create a dependable core that compensates, to an extent, for feedback about staffing gaps or administrative friction.
However, the negatives are not incidental. Understaffing, at times, translates into longer waits for assistance and notes of rushed care, which undermines confidence, particularly for residents with higher needs or dementia. There are scattered, credible reports of unsanitary conditions in certain shifts, inconsistent food quality, and occasionally strained staff attitudes when workloads spike. Not every reviewer experiences these issues, but the frequency of such comments suggests a pattern that can affect daily life and perceived safety. Because rehabilitation and corrective care hinge on reliable monitoring, timely intervention, and consistent routines, these downsides warrant careful scrutiny before committing, especially for families seeking long-term placement rather than a finite rehab stint.
The pragmatic takeaway is clear. Orchard Rehabilitation & Nursing Center offers a solid, rehab-focused option with a foundation of cleanliness, accessible therapists, and engaged social workers that can produce significant improvements in mobility and daily functioning. Yet potential residents must weigh the variability in staffing, communication gaps, and occasional sanitation concerns against the benefits. Those who can advocate effectively for their loved ones, request dedicated therapists, and demand transparent progress reporting will likely find value here. Families prioritizing sustained, uniform daily operations, especially around calls, meals, and housekeeping, may want to audition other facilities first and reserve Orchard as a backup or as a targeted rehab site rather than a primary long-term residence.
In practical terms, prospective families should arrange a thorough tour and specific conversations: ask to meet the supervising nurse and the primary therapists who would handle the case, request a clear care plan with goal timelines, and verify the availability of social workers for ongoing family updates. Review dining options and menu flexibility, and probe housekeeping schedules to confirm cleaning standards across shifts. If the goal is robust rehabilitation with compassionate staff and a clean environment, Orchard is a credible, even strong, choice. If, alternatively, the priority rests on flawless daily operations, guaranteed rapid communication, and iron-clad consistency, it may be wise to compare additional facilities before deciding.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Orchard Rehabilitation & Nursing Center in Medina, NY is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to cater to the unique needs of its residents. Our facility boasts an array of amenities such as a beauty salon, cable or satellite TV, a computer center, a fully furnished setting, a gaming room, and even an outdoor space for residents to enjoy nature.
We understand the importance of socialization and offer community-operated transportation services to enable residents to connect with their friends and loved ones outside the facility. In addition, our wellness center provides fitness programs and daily activities to keep residents active and engaged.
Our dedicated team of caregivers is available 24/7 to provide assistance with daily living activities such as bathing, dressing, and transfers. We also have specialized programs in place for individuals with diabetes or mental wellness needs. Medication management ensures that residents receive their prescribed medications on time.
At Orchard Rehabilitation & Nursing Center, we prioritize the dietary preferences and restrictions of our residents. Our restaurant-style dining option offers delicious meals prepared by our staff while accommodating special dietary needs. Additionally, concierge services are available to assist residents with planning day trips or engaging in resident-run activities within the community.
Convenience plays an important role in our location as well. With nearby cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals just minutes away from our facility, residents have easy access to various services outside our community.
Overall, Orchard Rehabilitation & Nursing Center provides a comfortable and caring environment where seniors can thrive while receiving personalized care and enjoying a variety of amenities designed to enhance their quality of life.
Medina, New York offers a range of conveniences and amenities for seniors looking to settle in a welcoming community. With multiple transportation options like Medina Transport Taxi and Callara's Taxi, getting around town and to nearby airports is easy. The area boasts a variety of dining options such as Mariachi De Oro Mexican Grill and Country Club Family Restaurant, as well as pharmacies like Epic Pharmacies and Rosenkrans Pharmacy for easy access to healthcare needs. Opportunities for leisure include cafes like Shirt Factory Cafe and Tim Hortons, perfect for relaxing with friends or enjoying a quiet moment alone. The proximity to hospitals like Community Partners and Medina Memorial Health Care provides peace of mind in case of medical emergencies. Additionally, the abundance of parks such as Orleans County Marine Park or Golden Hill State Park offer beautiful outdoor spaces for recreation and relaxation. Places of worship like The United Methodist Church of the Abundant Harvest are also available for spiritual fulfillment. Overall, this part of Medina offers a well-rounded environment for seniors seeking a comfortable and vibrant community to call home.
Orchard Rehabilitation & Nursing Center is located at 600 Bates Road, Medina, NY 14103 in Orleans County, New York
Orchard Rehabilitation & Nursing Center on seniors.fyi includes 15 photos including images showing interior, bedroom, dining, windows, building, parking, appliances, lobby, and more.
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