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Orchard Rehabilitation & Nursing Center in Medina, NY

Orchard Rehabilitation & Nursing Center is a nursing home community in Medina, NY.

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Orchard Rehabilitation & Nursing Center in Medina, NY

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  • Interior

    A cozy bedroom with a neatly made bed, a wall lamp, and a tray on the bed.

  • Outdoors

    A small parking lot with several cars near a building surrounded by greenery.

  • Decor

    A well-arranged dining area with neatly set tables, decorated with flowers.

  • Living Room

    A cozy living room with armchairs, a fireplace, and a television mounted above.

  • Building

    A parking lot with a sign for Orchard Manor and a red car parked nearby.

  • Bedroom

    A hospital room with a single bed and bedside table.

  • Windows

    A simple hospital room with a bed, chair, and bedside table.

  • Dining

    A modern kitchen with stainless steel appliances and a cozy dining area adorned with vibrant orange flowers.

  • Lobby

    A bright and clean waiting room with chairs, a table, and a potted plant near large windows.

  • Library

    A quiet room with a bookshelf, podium, and plants, ideal for meetings or reading.

  • Grass

    A brick building named 'Manor' with windows and a grassy front yard.

  • Exercise Equipment

    A rehabilitation facility with exercise equipment and resistance bands.

  • Healthcare

    Orchard Manor Rehabilitation and Nursing Center logo.

600 Bates Road, Medina, NY 14103

For more information about senior living options: (866) 208-4318

3.5 from 57 reviews
5 stars
28
4 stars
8
3 stars
1
2 stars
2
1 stars
18

Overall Review of Orchard Rehabilitation & Nursing Center

common 18 reviews mention this

Cleanliness stands out, for some

Many reviews mention a clean, well-kept environment while a smaller set reports serious cleanliness concerns.

Several residents and families describe the facility as clean, well kept, and comfortable, including mentions of rooms looking tidy and staff keeping things in order. A different group of reviewers raise concerns about cleanliness and sanitation, including reports of dirty rooms and unsanitary conditions. Overall, cleanliness is a consistent point in the feedback, but not every experience is described the same way.

common 27 reviews mention this

Staff support is a major theme

Reviews repeatedly describe staff who are helpful, kind, and responsive to families and residents.

Across many reviews, families describe the staff as friendly, caring, and willing to assist with daily needs, from nurses and aides to reception and administration. Several reviewers also highlight specific people as supportive and communicative, and they connect that support to feeling reassured during difficult care transitions. There are also a number of negative reviews that complain staff are rude, not attentive, or unresponsive, so experiences vary by reviewer.

differentiator 4 reviews mention this

Therapy progress and communication

Residents and families mention rehabilitation therapists and care communication as a meaningful part of the experience.

Some reviews describe positive therapy outcomes, including getting someone up and moving and finding therapists who put in a lot of effort. Others emphasize coordination and communication during a transition to skilled nursing care, including how families were kept informed. A few reviewers express the opposite, including complaints about help with mobility and consistency of care, but the more common story centers on rehab support and follow-through.

common 4 reviews mention this

Food quality is mixed

Food is discussed frequently, with some residents liking it and others saying it falls short.

Several reviews mention meals in positive terms, including someone liking the food and describing dining as an area where residents could choose. At least one family member calls out that the food was not the best, though they still found it tolerable, and another reviewer says their father was dissatisfied with the food. Taken together, dining appears to be acceptable for some but disappointing for others.

  • A modern kitchen with stainless steel appliances and a cozy dining area adorned with vibrant orange flowers.
  • An empty dining room with tables and chairs arranged neatly.
  • A well-arranged dining area with neatly set tables, decorated with flowers.
caveat 8 reviews mention this

Concerns about staffing and hygiene

A recurring set of reviews raises concerns about staffing levels, basic care, and hygiene practices.

Some negative reviews describe problems such as not getting basic items like water, limited bathing frequency, and residents being left in wheelchairs for long stretches. There are also complaints about understaffing and unclean conditions, along with mentions of rude interactions and poor follow-through on care needs. While other reviews are far more positive, these concerns show up often enough to be a consistent caveat in the feedback.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 160 resident community capacity 160 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Medina, New York offers a range of conveniences and amenities for seniors looking to settle in a welcoming community. With multiple transportation options like Medina Transport Taxi and Callara's Taxi, getting around town and to nearby airports is easy. The area boasts a variety of dining options such as Mariachi De Oro Mexican Grill and Country Club Family Restaurant, as well as pharmacies like Epic Pharmacies and Rosenkrans Pharmacy for easy access to healthcare needs. Opportunities for leisure include cafes like Shirt Factory Cafe and Tim Hortons, perfect for relaxing with friends or enjoying a quiet moment alone. The proximity to hospitals like Community Partners and Medina Memorial Health Care provides peace of mind in case of medical emergencies. Additionally, the abundance of parks such as Orleans County Marine Park or Golden Hill State Park offer beautiful outdoor spaces for recreation and relaxation. Places of worship like The United Methodist Church of the Abundant Harvest are also available for spiritual fulfillment. Overall, this part of Medina offers a well-rounded environment for seniors seeking a comfortable and vibrant community to call home.

Transportation

  • Medina Transport Taxi (0.5 miles)
  • Callara's Taxi (2.7 miles)
  • Royalton Airport (9G5) (9.9 miles)
  • Genesee County Airport (GVQ) (16.3 miles)

Theaters

  • Medina Theatre Company (0.8 miles)

Restaurants

  • Mariachi De Oro Mexican Grill (0.8 miles)
  • Country Club Family Restaurant (0.8 miles)
  • The Bread Basket (0.8 miles)
  • Avanti Gourmet Pizza & Old Fashioned Subs (0.9 miles)
  • Double Dips (0.9 miles)
  • Zambistro Restaurant (0.9 miles)
  • Cusimano's Pizzeria (1 miles)

Pharmacies

  • Epic Pharmacies (0.9 miles)
  • Rosenkrans Pharmacy (0.9 miles)
  • Walgreens (1 miles)
  • Top's Markets (1.5 miles)
  • Middleport Family Health Center (5.7 miles)
  • Walgreens (9.2 miles)
  • Top's Markets (13.8 miles)

Cafes

  • Shirt Factory Cafe (0.9 miles)
  • Tim Hortons (1.2 miles)
  • Breeze Inn Again (14.1 miles)
  • Starbucks (16.2 miles)
  • Homestretch Grill (16.5 miles)
  • Tim Hortons (16.6 miles)

Hospitals

  • Community Partners (1 miles)
  • Medina Memorial Health Care (1.4 miles)
  • Medina Memorial Hospital (1.4 miles)
  • Orleans Community Health (1.4 miles)
  • Women's Health Center (1.5 miles)
  • Eastern Niagara Hospital (15.3 miles)
  • Lockport Memorial Hospital (15.3 miles)

Physicians

  • Khalaf Mohammed MD (1.4 miles)
  • United Memorial Women's Care (1.5 miles)
  • Lake Plains Medical (1.5 miles)
  • Lake Plains Eye Center (1.5 miles)
  • Dr Stahl's office (5.3 miles)
  • Other County Offices, Public Health (8 miles)
  • Oak Orchard Community Health Center (8.7 miles)

Places of Worship

  • The United Methodist Church of the Abundant Harvest (2.5 miles)
  • The River at Orleans County New York Church (3.6 miles)
  • St Stephens R C Church (5.2 miles)
  • First Baptist Church (9.1 miles)
  • Royalton United Methodist Church (9.1 miles)
  • Salt And Light Festival (9.5 miles)
  • St Michael's Lutheran Church (10.2 miles)

Parks

  • Orleans County Marine Park (8 miles)
  • Barre Town Park (9.4 miles)
  • Marine Park (9.5 miles)
  • Royalton Ravine County Park (10.8 miles)
  • Golden Hill State Park (12 miles)
  • Lakeside Beach State Park (12.4 miles)
  • Oak Orchard Marine State Park (13.8 miles)

Frequently Asked Questions

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