459 East Oak Orchard Street, Medina, NY 14103
For more information about senior living options: (844) 490-3973
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The Willows presents itself as a small, warm, and comfortable haven for seniors who benefit from reminders and a watchful eye. It is described consistently as a place where everyday routines are handled with care: housekeeping is part of the package, medicines are administered as needed, and meals are genuinely enjoyable. The atmosphere feels like a home rather than a hospital, with staff who are attentive, friendly, and ready to lend a hand. The combination of a cozy setting, dependable staff, and thoughtful service creates a sense of security for residents and their families alike.
From a family perspective, the experiences shared are deeply reassuring. One reviewer notes that after six months at The Willows, both the staff and the people who live there are incredibly kind to residents. Their mom is described as very happy in the community, and the reviewer is grateful that she has found a place that genuinely feels like home. The emotional warmth conveyed by the staff translates into a daily sense of wellbeing for the residents, underscoring the facility's ability to foster comfort and belonging.
Another strong testament comes from a family that moved their mom to The Willows three years ago. They call it the best place and emphasize how hard the staff work to make the environment feel like a home rather than a facility. The caregivers are portrayed as exceptional - knowledgeable, loving, and deeply invested in the well-being of each resident. The sentiment that the staff "know and love my mom the way I do" highlights the intimate, family-like relationships that develop in this community.
Cleanliness and atmosphere are highlighted as standout features. The Willows is described as among the best places seen, with a pristine environment and a noticeable, pleasing scent. The cook's pride in providing delicious meals is a recurring theme, reinforcing that food quality is a priority. Beyond food, the broader staff and ownership are portrayed as friendly and caring, contributing to a supportive and harmonious living space that families feel good about recommending to others.
The commitment of the staff is repeatedly emphasized: they go above and beyond to ensure residents receive the best possible care. Families express a strong sense of trust and gratitude, underscoring that the team's dedication extends beyond basic duties to genuine, compassionate engagement with residents. The overall impression is that The Willows is a place where families feel confident that their loved ones are being well cared for, with every member of the staff contributing to a high standard of service.
A particularly detailed testament comes from a family whose mom has been at The Willows for nearly two years. Their mom, who herself dedicated her life to nursing, needed a living environment that could honor that legacy by providing compassionate, capable care. The family emphasizes kindness and thoughtful, individualized attention. They praise the meals as well-planned and flavorful, noting that residents do not suffer from tasteless hospital fare. Additional services highlighted include laundry, assistance with bathing, and cleaning - support that's all included in the care package. The Willows also offers engaging activities such as themed holiday scavenger hunts, games, church services, and even golden retriever visits, providing both stimulation and joy. Complementing these offerings is the on-site hairstyling service, available weekly without requiring a trip outside the facility. The mom's happiness and the family's gratitude reinforce the sense that The Willows is a place where dignity, comfort, and community come together in a meaningful way.
In sum, the collective voice about The Willows paints a portrait of a nurturing, well-run senior living community. It is a place small in size but abundant in warmth, where reminders and attentive supervision coexist with independence and a home-like tenderness. The staff's dedication - paired with excellent meals, thorough cleanliness, inclusive activities, and convenient on-site services - creates an environment that feels safe, respectful, and genuinely loving. For families seeking a place that can honor a loved one's history and bring daily comfort, The Willows stands out as a dependable, heartening choice.
The Willows in Medina, NY is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and wellbeing of its residents. The community provides cable or satellite TV in each room for entertainment, as well as a dining room where residents can enjoy delicious meals. Each unit is fully furnished and features a kitchenette for convenience.
The Willows also offers various outdoor spaces and a garden where residents can relax and enjoy nature. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Wi-Fi/high-speed internet is available for residents to stay connected with their loved ones.
When it comes to care services, The Willows offers 24-hour supervision to ensure the safety of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The community also has a mental wellness program to support the emotional wellbeing of its residents.
Special dietary restrictions are accommodated by providing diabetes diets and other customized meal options. Medication management is provided to ensure accurate medication administration.
Residents at The Willows can engage in resident-run activities and enjoy scheduled daily activities that promote socialization and engagement. Additionally, there are numerous amenities located nearby including cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
With its range of amenities and care services combined with its convenient location near various amenities, The Willows in Medina, NY is an exceptional assisted living community that provides comfort, convenience, and personalized care for its residents.
The Willows is located at 459 East Oak Orchard Street, Medina, NY 14103 in Orleans County, New York
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