The Willows

459 East Oak Orchard Street, Medina, NY 14103

For more information about senior living options: (844) 490-3973

4.5 from 8 reviews
5 stars
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Assisted Living

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    Overall Review of The Willows

    Pros

    • pro The Willows is a small, warm, and comfortable place for seniors who need reminders and an eye kept on them.
    • pro The staff at The Willows is great, helpful, and kind.
    • pro The staff clean for residents, ensure medications are taken, and serve great food.
    • pro The staff and residents are incredibly kind to the residents.
    • pro The Willows feels like home, and residents are very happy there.
    • pro The Willows is one of the best places, with staff who work hard to make it a home.
    • pro All the staff and the owners are super friendly and caring.
    • pro The Willows is clean and smells amazing, and the cook takes pride in serving delicious meals.
    • pro The Willows staff go above and beyond to provide the best care.

    Review

    The Willows presents itself as a small, warm, and comfortable haven for seniors who benefit from reminders and a watchful eye. It is described consistently as a place where everyday routines are handled with care: housekeeping is part of the package, medicines are administered as needed, and meals are genuinely enjoyable. The atmosphere feels like a home rather than a hospital, with staff who are attentive, friendly, and ready to lend a hand. The combination of a cozy setting, dependable staff, and thoughtful service creates a sense of security for residents and their families alike.

    From a family perspective, the experiences shared are deeply reassuring. One reviewer notes that after six months at The Willows, both the staff and the people who live there are incredibly kind to residents. Their mom is described as very happy in the community, and the reviewer is grateful that she has found a place that genuinely feels like home. The emotional warmth conveyed by the staff translates into a daily sense of wellbeing for the residents, underscoring the facility's ability to foster comfort and belonging.

    Another strong testament comes from a family that moved their mom to The Willows three years ago. They call it the best place and emphasize how hard the staff work to make the environment feel like a home rather than a facility. The caregivers are portrayed as exceptional - knowledgeable, loving, and deeply invested in the well-being of each resident. The sentiment that the staff "know and love my mom the way I do" highlights the intimate, family-like relationships that develop in this community.

    Cleanliness and atmosphere are highlighted as standout features. The Willows is described as among the best places seen, with a pristine environment and a noticeable, pleasing scent. The cook's pride in providing delicious meals is a recurring theme, reinforcing that food quality is a priority. Beyond food, the broader staff and ownership are portrayed as friendly and caring, contributing to a supportive and harmonious living space that families feel good about recommending to others.

    The commitment of the staff is repeatedly emphasized: they go above and beyond to ensure residents receive the best possible care. Families express a strong sense of trust and gratitude, underscoring that the team's dedication extends beyond basic duties to genuine, compassionate engagement with residents. The overall impression is that The Willows is a place where families feel confident that their loved ones are being well cared for, with every member of the staff contributing to a high standard of service.

    A particularly detailed testament comes from a family whose mom has been at The Willows for nearly two years. Their mom, who herself dedicated her life to nursing, needed a living environment that could honor that legacy by providing compassionate, capable care. The family emphasizes kindness and thoughtful, individualized attention. They praise the meals as well-planned and flavorful, noting that residents do not suffer from tasteless hospital fare. Additional services highlighted include laundry, assistance with bathing, and cleaning - support that's all included in the care package. The Willows also offers engaging activities such as themed holiday scavenger hunts, games, church services, and even golden retriever visits, providing both stimulation and joy. Complementing these offerings is the on-site hairstyling service, available weekly without requiring a trip outside the facility. The mom's happiness and the family's gratitude reinforce the sense that The Willows is a place where dignity, comfort, and community come together in a meaningful way.

    In sum, the collective voice about The Willows paints a portrait of a nurturing, well-run senior living community. It is a place small in size but abundant in warmth, where reminders and attentive supervision coexist with independence and a home-like tenderness. The staff's dedication - paired with excellent meals, thorough cleanliness, inclusive activities, and convenient on-site services - creates an environment that feels safe, respectful, and genuinely loving. For families seeking a place that can honor a loved one's history and bring daily comfort, The Willows stands out as a dependable, heartening choice.

    Features

    Housing

    • 24 resident community capacity 24 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Willows in Medina, NY is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and wellbeing of its residents. The community provides cable or satellite TV in each room for entertainment, as well as a dining room where residents can enjoy delicious meals. Each unit is fully furnished and features a kitchenette for convenience.

    The Willows also offers various outdoor spaces and a garden where residents can relax and enjoy nature. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Wi-Fi/high-speed internet is available for residents to stay connected with their loved ones.

    When it comes to care services, The Willows offers 24-hour supervision to ensure the safety of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The community also has a mental wellness program to support the emotional wellbeing of its residents.

    Special dietary restrictions are accommodated by providing diabetes diets and other customized meal options. Medication management is provided to ensure accurate medication administration.

    Residents at The Willows can engage in resident-run activities and enjoy scheduled daily activities that promote socialization and engagement. Additionally, there are numerous amenities located nearby including cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.

    With its range of amenities and care services combined with its convenient location near various amenities, The Willows in Medina, NY is an exceptional assisted living community that provides comfort, convenience, and personalized care for its residents.

    Nearby Places of Interest

    Transportation

    • Medina Transport Taxi (0.4 miles)
    • Callara's Taxi (2.6 miles)
    • Royalton Airport (9G5) (9.8 miles)
    • Genesee County Airport (GVQ) (16.4 miles)

    Theaters

    • Medina Theatre Company (0.7 miles)

    Restaurants

    • Country Club Family Restaurant (0.8 miles)
    • The Bread Basket (0.8 miles)
    • Mariachi De Oro Mexican Grill (0.8 miles)
    • Avanti Gourmet Pizza & Old Fashioned Subs (0.8 miles)
    • Zambistro Restaurant (0.9 miles)
    • Double Dips (0.9 miles)
    • Cusimano's Pizzeria (1 miles)

    Pharmacies

    • Epic Pharmacies (0.8 miles)
    • Rosenkrans Pharmacy (0.8 miles)
    • Walgreens (0.9 miles)
    • Top's Markets (1.5 miles)
    • Middleport Family Health Center (5.6 miles)
    • Walgreens (9.2 miles)
    • Top's Markets (13.7 miles)

    Cafes

    • Shirt Factory Cafe (0.8 miles)
    • Tim Hortons (1.1 miles)
    • Breeze Inn Again (14.1 miles)
    • Starbucks (16.3 miles)
    • Homestretch Grill (16.5 miles)
    • Tim Hortons (16.7 miles)

    Hospitals

    • Community Partners (0.9 miles)
    • Medina Memorial Health Care (1.3 miles)
    • Medina Memorial Hospital (1.4 miles)
    • Orleans Community Health (1.4 miles)
    • Women's Health Center (1.4 miles)
    • Eastern Niagara Hospital (15.3 miles)
    • Lockport Memorial Hospital (15.3 miles)

    Physicians

    • Khalaf Mohammed MD (1.3 miles)
    • United Memorial Women's Care (1.4 miles)
    • Lake Plains Medical (1.4 miles)
    • Lake Plains Eye Center (1.5 miles)
    • Dr Stahl's office (5.2 miles)
    • Other County Offices, Public Health (8.1 miles)
    • Oak Orchard Community Health Center (8.8 miles)

    Places of Worship

    • The United Methodist Church of the Abundant Harvest (2.5 miles)
    • The River at Orleans County New York Church (3.6 miles)
    • St Stephens R C Church (5.2 miles)
    • Royalton United Methodist Church (9.1 miles)
    • First Baptist Church (9.2 miles)
    • Salt And Light Festival (9.5 miles)
    • St Michael's Lutheran Church (10.1 miles)

    Parks

    • Orleans County Marine Park (8.1 miles)
    • Barre Town Park (9.4 miles)
    • Marine Park (9.5 miles)
    • Royalton Ravine County Park (10.7 miles)
    • Golden Hill State Park (11.9 miles)
    • Lakeside Beach State Park (12.4 miles)
    • Oak Orchard Marine State Park (13.8 miles)

    Frequently Asked Questions

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    Related Resources

    • assisted living costUnderstanding the True Cost of Assisted Living in 2025: A Comprehensive Guide

      Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.

    • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

      The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

    • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

      Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.


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