Information last verified:
459 East Oak Orchard Street, Medina, NY 14103
For more information about senior living options: (844) 490-3973
The staff are great, helpful and kind. The Willows feels like home and takes great care of its residents. The meals are wonderfully planned and delicious. The Willows staff go above and beyond to ensure residents receive the best care. The facility is clean, inviting and smells amazing. The staff and owners are incredibly friendly and caring.The Willows in Medina, NY is best suited for seniors who need steady reminders and close supervision in a warm, home-like environment. This is not a sprawling campus; it is a small, intimate community where staff can know residents by name, monitor medications, and provide daily support with a personal touch. The sentiment across reviews is clear: care is hands-on, staff are consistently kind and attentive, and routines feel comforting rather than clinical. The setting cultivates everyday steadiness, clean rooms, welcoming meals that feel thoughtfully prepared, and a daily atmosphere that often feels more like a much-loved family home than a traditional facility.
Families should consider alternatives if the priority shifts toward a larger campus with a broader array of services, more intensive medical oversight, or a dedicated memory-care or skilled-nursing environment. A lone reviewer raises a mild caveat, suggesting there can be concerns in any small community, but the prevailing voice is overwhelmingly positive about the level of warmth and daily support. For loved ones requiring aggressive medical management, frequent rehabilitation, or highly specialized dementia programming on-site, The Willows may feel insufficient compared with facilities that openly advertise on-site nursing teams around the clock or secured memory-care wings. In short, the Willows excels at personal, attentive care but operates best for residents who don’t demand a wide continuum of high-acuity services.
The core strengths in this community hinge on people, process, and polish. The staff are repeatedly described as amazing, going above and beyond to ensure residents receive compassionate care, with many stories of staff treating residents like family. The homey atmosphere is reinforced by spotless cleanliness and a fragrance that signals a well-run kitchen and common spaces. Meals receive frequent praise for taste and thoughtfulness, underscoring that nutrition and comfort are priorities, not afterthoughts. Laundry, bathing assistance, and general cleanliness are bundled into the caregiving routine, alleviating practical burdens for families and letting residents focus on daily life with dignity. Weekly hair appointments, accessible beauty services, and on-site activities further reinforce a sense of normalcy and belonging.
Yet the same factors that fuel the Willows’ appeal also delineate its trade-offs. The small scale, while intimate, limits the breadth of social programming you can offer without overwhelming staff or disrupting routines. The reviews describe a robust activity slate for a place its size, including themed scavenger hunts, church services, and even canine visits, but residents who crave a wide calendar of excursions or engagement with a very large peer network may find the pace less exhilarating than what a bigger community can offer. Prospective families should assess whether the level of supervision, personalized attention, and intimate routines align with the resident’s social needs and life pace. The one-star experience, though isolated, is a reminder that expectations can diverge in any setting; it’s wise to probe staff responsiveness, incident management, and how concerns are resolved during visits.
For decision-making, The Willows is a compelling match for seniors who value consistent oversight, a homey environment, strong daily meals, and a caregiving team that feels like an extended family. The advantages, reliable staff kindness, comprehensive basic services, and a nurturing culture, often offset the absence of a large array of specialty amenities. If a loved one thrives on personal connections, predictable routines, and on-site conveniences like weekly grooming, simple yet meaningful activities, and flexible mealtime engagement, this community can deliver a high quality of life with peace of mind for families. The key is alignment: what residents need in daily life, not what looks impressive on a brochure.
The practical next step is clear: arrange a visit to experience the atmosphere firsthand. Observe interactions between staff and residents, sample a meal, and ask targeted questions about medication management, bathing assistance schedules, and how activities are chosen and adapted to individual interests. Inquire about staff-to-resident ratios during peak hours, the process for care-planning updates, and how the home handles changes in health status. For families balancing warmth with practical care, The Willows offers a proven, affectionate model of assisted living, best suited for those who want comfort, continuity, and a strong sense of belonging at the heart of daily life.
24 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Willows in Medina, NY is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and wellbeing of its residents. The community provides cable or satellite TV in each room for entertainment, as well as a dining room where residents can enjoy delicious meals. Each unit is fully furnished and features a kitchenette for convenience.
The Willows also offers various outdoor spaces and a garden where residents can relax and enjoy nature. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Wi-Fi/high-speed internet is available for residents to stay connected with their loved ones.
When it comes to care services, The Willows offers 24-hour supervision to ensure the safety of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The community also has a mental wellness program to support the emotional wellbeing of its residents.
Special dietary restrictions are accommodated by providing diabetes diets and other customized meal options. Medication management is provided to ensure accurate medication administration.
Residents at The Willows can engage in resident-run activities and enjoy scheduled daily activities that promote socialization and engagement. Additionally, there are numerous amenities located nearby including cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
With its range of amenities and care services combined with its convenient location near various amenities, The Willows in Medina, NY is an exceptional assisted living community that provides comfort, convenience, and personalized care for its residents.
The Willows is located at 459 East Oak Orchard Street, Medina, NY 14103 in Orleans County, New York
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