The Villages Of Orleans Health And Rehab Center

Pros

• The staff at the skilled nursing facility in Albion is caring, competent, and always keeps families informed about their loved ones.
• Residents in the memory care unit reported being very happy with the friendly staff and reliable care provided.
• The physical therapy team is praised for their professionalism and effectiveness in helping residents regain independence.
• The facility offers a great rehab unit that has received positive feedback from residents and families.
• Many families appreciated the welcoming environment, showcasing caring interactions between staff and patients.
• The rooms and common areas of the facility have been recently remodeled and are described as being well-maintained and inviting.

Cons

• The facility has dirty rooms and broken furniture, with staff often unresponsive and difficult to find.
• Residents are frequently left in soiled clothing or urine-soaked beds, indicating a lack of proper care.
• Many possessions belonging to residents go missing regularly, highlighting concerns about security and respect for personal items.
• The food served is often overcooked and cold, contributing to poor dining experiences.
• Staffing levels are inadequate, resulting in insufficient personal care for residents.
• Complaints made to administration typically receive no response or follow-up action.
• Some staff members exhibit rude behavior towards both residents and families, negatively impacting the overall atmosphere.
• There are significant issues with medication management, raising serious health concerns for residents who rely on timely doses.

Review

The experience of placing a loved one in a skilled nursing facility can be fraught with emotion, and the reviews of various facilities illustrate a wide spectrum of care quality and resident satisfaction. One particular facility garnered contrasting feedback from families, highlighting both positive experiences and severe shortcomings. While some families were pleasantly surprised by the level of care provided, others reported distressing conditions that left them feeling hopeless and frustrated about their loved ones' well-being.

In one instance, a family expressed relief that their 99-year-old mother thrived in a nursing home located 90 minutes away in Albion. Initially not their first choice, they found the staff to be caring and competent. The mother's demeanor improved significantly; she was no longer on aggressive medication thanks to the attentive management of her dementia-related needs. The staff made her 100th birthday celebration memorable, ensuring that it was marked with warmth and affection—a testament to their commitment to resident happiness.

Conversely, another review painted a starkly different picture of care at another facility described as one of the worst experiences imaginable. This reviewer recounted alarming situations involving dirty rooms, broken furniture, and residents being left in soiled clothing for prolonged periods. They emphasized an acute lack of available staff; finding assistance when needed was nearly impossible. The absence of activities or amenities for residents was apparent, with personal belongings reportedly going missing frequently—a clear violation of trust in handling personal possessions.

Further emphasizing the dismal state of care were accounts detailing poor staffing levels across multiple facilities. Families consistently reported not enough personnel to adequately support patient needs—a situation that directly impacted the quality of life for residents. Complaints regarding unresponsive administration only compounded frustrations when issues such as cold meals or rude behavior from aides remained unaddressed despite complaints made by families seeking justice for their loved ones' comfort.

Yet amidst these critical mentions were voices describing positive experiences within skilled nursing environments too. One family praised the memory care unit where their aunt resided, celebrating friendly staff who provided reliable care alongside engaging activities tailored for residents’ enjoyment. This reviewer emphasized how happy their aunt felt during her stay—an encouraging note amidst otherwise negative accounts surrounding similar types of facilities.

Positive recognition also extended toward specific rehab units that seem well-managed compared to other areas within various homes reviewed by families searching high and low for acceptable residency options for those they cared about deeply. A testimony detailing exceptional staff engagement distinguished itself from the rest—the author lauded not just physical aspects like room condition but also interpersonal interactions between nursing staff members who demonstrated genuine concern towards patients’ welfare while maintaining professional approaches at all times during challenging circumstances faced daily within facilities.

Each narrative shared above represents real-life struggles encountered when navigating skilled nursing facilities filled with both caring professionals committed purely towards enhancing patients' lives weighed against those less stellar environments driven primarily by finances over compassion—an unfortunate reality often observed across this industry demanding reform aimed primarily at elevating standards overall rather than allowing neglectful practices persist unabatedly moving forward into future endeavors undertaken toward safeguarding dignity amongst vulnerable individuals residing therein without consistent oversight enforced appropriately year-round ahead!

Physicians

• Other County Offices, Public Health (0 miles)
• Oak Orchard Community Health Center (0.7 miles)
• Lake Plains Medical (1.2 miles)
• Orleans Community Healthcare (2.9 miles)
• Khalaf Mohammed MD (9.2 miles)
• United Memorial Women's Care (9.2 miles)
• Lake Plains Medical (9.2 miles)

Parks

• Orleans County Marine Park (0.1 miles)
• Marine Park (1.5 miles)
• Barre Town Park (3.7 miles)
• Oak Orchard Marine State Park (9 miles)
• Lakeside Beach State Park (9 miles)
• Clarendon Falls (9.5 miles)
• Hamlin Beach State Park (15.5 miles)

Restaurants

• McDonald's (1 miles)
• Village House Restaurant (1.2 miles)
• 39 Problems Restaurant and Bar (1.3 miles)
• Carlton Hojack Station (6.3 miles)
• The Bread Basket (8.7 miles)
• Country Club Family Restaurant (8.7 miles)
• Zambistro Restaurant (8.7 miles)

Places of Worship

• First Baptist Church (1.1 miles)
• Shiloh Baptist Church (2.8 miles)
• The River at Orleans County New York Church (4.8 miles)
• The United Methodist Church of the Abundant Harvest (5.8 miles)
• Holley Assembly of God (9.5 miles)
• First Presbyterian Church (9.6 miles)
• Elba United Methodist Church (11 miles)

Pharmacies

• Walgreens (1.2 miles)
• Rosenkrans Pharmacy (8.7 miles)
• Epic Pharmacies (8.7 miles)
• Walgreens (8.9 miles)
• Top's Markets (9.5 miles)
• Holley Pharmacy (9.8 miles)
• Middleport Family Health Center (13.7 miles)

Transportation

• Medina Transport Taxi (8.1 miles)
• Callara's Taxi (8.8 miles)
• Doty Taxidermy (11.2 miles)
• Genesee County Airport (GVQ) (14.6 miles)

Theaters

• Medina Theatre Company (8.7 miles)

Cafes

• Shirt Factory Cafe (8.7 miles)
• Tim Hortons (9.1 miles)
• Breeze Inn Again (9.2 miles)
• Starbucks (15.5 miles)
• Homestretch Grill (15.9 miles)

Hospitals

• Community Partners (8.8 miles)
• Medina Memorial Health Care (9.2 miles)
• Medina Memorial Hospital (9.2 miles)
• Orleans Community Health (9.2 miles)
• Women's Health Center (9.2 miles)
• Lakeside Memorial Hospital (13.7 miles)
• Brockport ASAP Urgent Care Add to Favorites (13.9 miles)