200 Ohio Street, Medina, NY 14103
For more information about senior living options: (844) 490-3973
The staff at Medina Memorial Hospital are consistently described as kind, caring, and professional. Jill at the MMH ENT Clinic is praised for dedication, persistence, and connecting patients with the right specialist. The North Wing staff are noted for their comfort, patience, and genuine enjoyment in caring for residents. Pediatric care is highlighted as compassionate, with nurses and physicians who make young patients feel safe and at ease. The ER team is described as prompt, thorough, and empathetic, delivering efficient care. Front desk staff, like Anne, are considered valuable assets who provide welcoming service. Radiology and outpatient teams are praised for their pleasant demeanor and high level of professionalism. Medina Memorial is viewed as a wonderful, community-focused hospital offering care close to home. Staff across departments are repeatedly described as friendly, courteous, and dedicated to patients. Improvements and positive changes at the hospital are acknowledged by patients who previously had concerns.
The ER is described as horrible, with jaded, rude nurses and an entitled doctor who are offended to care for very sick patients. Patients frequently wait 30 minutes or more to be called in, which is deemed unacceptable and poorly managed. Ambulances and their patients are treated with disrespect by ER staff, including questions about why they were brought in. The billing process is chaotic and harassing, with incorrect charges and repeated collection notices. Some patients with serious symptoms are told they're fine and sent home after minimal testing. The hospital is accused of overcharging for services, including ambulance rides and basic care. The ER is criticized as unsafe or ineffective, with calls to close Medina Hospital ER or to seek care elsewhere. Staff are described as abrupt and dismissive of pain or symptoms, especially at check-in. The facility is labeled "the worst place to seek any real help" due to poor care and mismanagement. There are reports of inadequate care such as not providing fluids, failing to address dehydration, or misdiagnosing conditions.Medina Memorial Hospital in Medina, NY is best suited for families who value a local, walkable healthcare option that handles routine emergencies, pediatric care, outpatient imaging, and quick-turnaround procedures without sending everyone to a distant tertiary center. The community atmosphere and proximity to home matter here, making MMH a sensible first stop for minor injuries, feverish kids, labs, mammograms, X-rays, and straightforward outpatient surgeries. The hospital's North Wing and second-floor teams also demonstrate a steady capacity for compassionate end-of-life and palliative-type care when that level of attention is needed, underscoring the value of a neighborhood hospital that knows its town.
Those with more demanding or specialized needs should consider alternatives. Complex cancer management, high-acuity trauma, neurology issues, or chronic conditions requiring chronic follow-up and aggressive diagnostic workups often demand a larger system with sub-specialists and more robust discharge coordination. Billing transparency and continuity of care are other triggers to look at closely; when experiences turn into billing headaches or inconsistent communications, this could tilt the decision toward a larger facility or a regional network where the financial and care coordination machinery feels more dependable.
The strongest positives at MMH come from speed, warmth, and practical competence in many encounters. Several reviews highlight rapid ER triage, short wait times, and a smooth, patient-centered flow from registration to discharge in urgent situations. Pediatric care in particular is repeatedly praised: nurses and physicians who quickly calm anxious kids, effective pain control, and attentive bedside manners leave families feeling that the hospital can be trusted in a moment of crisis. Outpatient imaging and routine lab work are described as efficient, with friendly radiology and lab staff who keep procedures moving. When the team hits the mark, outcomes feel timely and reassuring.
However, the downsides are equally salient and deserve serious consideration. A recurring thread points to variability in bedside manner and consistency - some staff are exceptionally caring, while others come across as indifferent or rude, especially at intake or in the ER. Long wait times persist in certain visits, and there are credible accounts of misdiagnoses or insufficient attention to serious symptoms, which can be costly both in health and frustration. Billing-related disruption - telephone chaos, billings and collections for paid services, and slow resolution of portal results - adds a financial strain that undercuts confidence in otherwise solid clinical care. Taken together, service quality at MMH is a mixed bag that can dramatically shift from visit to visit.
The best way to navigate MMH is to lean on the consistently praised elements while guarding against the problematic patterns. When the goal is a quick stabilization for a non-life-threatening issue, or to get a child seen promptly for common ailments, MMH often delivers a positive, reassuring experience, and staff members who genuinely connect with patients can soften fear and pain in real time. On the other hand, for ongoing or highly complex health needs - where precision, rapid escalation, and seamless follow-up are non-negotiable - the variability in experience and the administrative friction reported by some families argue for considering alternatives or a plan to coordinate care with a larger system.
In practical terms, families should enter MMH with clear expectations and a plan. For routine and urgent but non-critical needs, it remains a practical, local option that can prevent unnecessary long drives. Before any non-emergent visit, confirm what services are immediately available and who will manage follow-up. If a serious condition or complex treatment is anticipated, map out a backup with a larger hospital and ensure billing questions are handled through a dedicated patient advocate. MMH's strengths - compassionate care in many departments, efficient outpatient services, and a real sense of community - are real assets. The caution is to balance those strengths against the variability that accompanies some ER and billing experiences.
30 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Medina Memorial Hospital in Medina, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides fully furnished accommodations with amenities such as cable or satellite TV, Wi-Fi/high-speed internet, telephone service, and housekeeping services.
Residents can enjoy delicious meals prepared by professional chefs in the on-site dining room, which offers restaurant-style dining. Special dietary restrictions are also taken into consideration to accommodate individual needs. Additionally, there is a small library for residents to relax and indulge in their favorite books.
The care services provided at Medina Memorial Hospital include 24-hour supervision by trained staff who provide assistance with activities of daily living such as bathing, dressing, and transfers. Residents with diabetes benefit from specialized diet plans tailored to their needs. Medication management ensures that residents receive the necessary medications at the right time.
The community also focuses on mental wellness with a dedicated program that promotes emotional well-being among residents. Daily scheduled activities keep residents engaged and entertained throughout the day. Resident-run activities foster a sense of community and encourage social interaction among neighbors.
Conveniently located near various amenities and services, Medina Memorial Hospital offers easy access to two cafes, five pharmacies, five physicians' offices, ten restaurants, two transportation options, three places of worship, one theater nearby. Additionally, there are five hospitals in close proximity for any medical emergencies or specialized care needs.
Overall, Medina Memorial Hospital provides a comfortable and supportive environment for seniors seeking assisted living. With its range of amenities and comprehensive care services combined with convenient access to local amenities and medical facilities, it is an ideal choice for those looking for quality senior living in Medina, NY.
Medina Memorial Hospital is located at 200 Ohio Street, Medina, NY 14103 in Orleans County, New York
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