Absolut Care of Gasport

Pros

• The staff were caring, compassionate, and attentive.
• Mike in physical therapy treated the patient very well and offered encouragement.
• Nurses Sarah and Nicole were compassionate, responsive, and good listeners.
• The care provided exceeded the family's expectations.
• The staff were described as beyond wonderful and exceptional.
• The facility's nursing and physical therapy were praised as excellent.
• The reviewers highly recommend the facility for its compassionate care.

Cons

• The reviewer described the care as absolutely unacceptable and planned to remove her from the facility.
• It is humiliating for elderly residents to have to rely on caregivers.
• A resident with diarrhea was left unattended for over an hour after being given one Imodium tablet.
• The reviewer claimed that the treatment of a resident with heart failure worsened her condition and was abusive.
• The reviewer linked the death to alleged emotional abuse by the facility.
• A staff member allegedly told the resident she should be ashamed for soiling herself.
• The resident was left in a dirty diaper for 6-8 hours.
• The owners or upper management were described as should be jailed for how they run the place.

Review

The collection of remarks about Absolut Care (Gasport and related entries) paints a picture of a facility that elicits very mixed feelings from families, ranging from heartfelt gratitude for compassionate care to deep outrage over persistent neglect and mistreatment. Across the board, the reviews reveal that experiences vary dramatically not only from one resident to the next but also from day to day, shift to shift, and caregiver to caregiver. Some families write with warmth about responsive staff and sincere concern, while others recount disturbing incidents they believe amounted to neglect, emotional distress, or even abuse. Taken together, the comments form a mosaic of highs and lows that illustrate how complex a family's care decision can be when a loved one needs long-term support.

A number of accounts center on fragile, elderly residents who require frequent assistance and mobility help. One family describes their 82-year-old mother as very frail and unable to walk, with a pervasive sense of delay in staff response. They recount times when she pressed a nurse call and "didn't get timely responses" and when she soils herself and has to wait a long period before an aide arrives to assist with cleanup and bedding changes. The most grievous moment cited is an incident in which a resident who had terrible diarrhea was given only a single Imodium and then left unattended, naked on a commode for over an hour. That story is presented as emblematic of systemic neglect that can feel humiliating to residents who already bear the vulnerability of aging and illness. This account concludes with the resolve of family members to pursue discharge and care at home as a preferred option when possible.

The facility also yields praise, sometimes from the same corner of the family circle, for staff whose compassion and competence leave a lasting positive impression. One reviewer recounts a February 2025 admission in which their wife's late-stage ovarian cancer care was handled by a team whose care they described as caring, compassionate, and attentive. The nursing staff and aides are credited with a level of dedication that stood out, including a brief anecdote about a small, tattooed aide who went beyond a simple ask to help clean and comfort a semi-conscious spouse. In this account, the appearance of the building was noted as dated, but the human touch - administration from physical therapy (PT) staff like Mike who offered encouragement - left a strong, favorable impression. The reviewer emphasizes that the people mattered more than the physical setting, highlighting Mike's encouragement and Buffy's involvement in therapy as exemplary.

Another thread of praise highlights specific staff members who had a tangible impact on a patient's recovery. A sister who underwent brain surgery reports that two PT professionals, Mike and Buffy, were credited with excellent care and life-saving intervention, and nurses whose attentiveness contributed to stabilizing and supporting her during a difficult period. That note underscores that, for some families, the combination of skilled therapy and compassionate nursing can transform a daunting experience into a narrative of resilience and hope. In addition to these accounts, a separate reviewer offers thanks for staff who "exceeded expectations" in caring for their mother-in-law, naming Jill, and nurses Sarah and Nicole as especially thoughtful, responsive, and attentive.

Yet the same facility is described in starkly negative terms by other families who say their loved ones suffered from chronic neglect and a lack of empathy. One lengthy account covers the last 11 months of a mother's life in late 2022 through September 2023, describing a host of troubling conditions: a diabetic with heart failure whose care allegedly did not help and perhaps worsened her condition; emotional distress and a perception of neglect that could amount to abuse in the author's view. The reviewer shares concerns about how medications were administered (or not properly documented) and how visitors were repeatedly told that staff shortages justified poor care. The complaint includes a moving description of a loved one being left in soiled diapers for hours, dismissive responses from staff, and frustration with restricted access to a phone in the room before advocates pressured the facility to install one. The reviewer also details recurring infections and ultimately a death, suggesting that the care environment contributed to distress and decline rather than improvement.

Another voice voices fierce dissatisfaction with the facility's management and culture. A reviewer explicitly condemns the "head nurses" and alleges uncaring attitudes from certain staff, a sense of neglect, and a retaliatory or dismissive stance when concerns were raised. The writer emphasizes cost - approximately $15,000 per month - and frames the experience as a stark misalignment between price and quality, including repeated references to short-staffing as an excuse to rationalize poor care. The narrative includes a chilling insistence that empathy had evaporated in some interactions and even calls out for accountability and licensing concerns, painting a picture of a place where fear and frustration overshadow recovery and dignity.

Within the same broad set of experiences, other reviewers balance the negative with more positive notes about the culture and environment. Several reflections describe a "home/family environment" and a workforce that is caring, diverse, and dedicated. One reviewer talks about how the staff were "great listeners, compassionate and responsive," and that the facility's human touch - nurses and aides who genuinely cared for residents - made a meaningful difference. A related entry emphasizes how the staff's diversity enriched daily care, while another mentions volunteers and family-like warmth during activities, such as sharing meals and social participation. These accounts suggest that when the right people are present and the workload manageable, the facility can be a supportive, nurturing space despite the setting's aging infrastructure.

Overall, the responses about Absolut Care run the gamut from deeply affirming to profoundly critical. Some families testify to remarkable compassion and professional competence that improvised into life-affirming moments - lifesaving PT sessions, attentive nursing care, and a sense of being heard when concerns were voiced. Others recount experiences that they interpret as neglect, mistreatment, or even abuse - delays in care, uncomfortable conditions, humiliating moments, and a sense that management did not respond effectively to serious complaints. The juxtaposition of these perspectives suggests that the facility's performance may be highly variable, depending on staff levels, individual team dynamics, and the specific circumstances surrounding each resident's condition.

If you are considering Absolut Care for a loved one, these reviews provide a mosaic of potential outcomes - some stories of compassionate, competent care that can foster dignity and recovery, and others that raise serious concerns about safety, respect, and timely assistance. It may be wise to visit with a critical eye, ask pointed questions about staffing patterns and response times, request recent quality metrics or family satisfaction data, and seek opportunities to meet with the care team to understand how they would tailor plans for a resident's unique needs. The experiences shared here underscore that while some residents thrive under attentive and skilled care, others may encounter conditions that require active advocacy, oversight, and timely transitions to environments better aligned with their care goals and dignity.

Gasport, New York offers a peaceful and well-equipped community for senior living. The area boasts a variety of restaurants such as Canalside Inn and Lock 34 Bar & Grill, providing convenient dining options. Places of worship like Royalton United Methodist Church and St Stephens R C Church offer spiritual fulfillment. Transportation services like Callara's Taxi and Medina Transport Taxi make getting around easy. Nearby parks such as Royalton Ravine County Park provide opportunities for outdoor recreation. Pharmacies including Rite Aid and Walgreens are easily accessible for medication needs. Hospitals like Eastern Niagara Hospital and Lockport Memorial Hospital ensure quality healthcare services. Additionally, cafes like Panera Bread and Tim Hortons offer cozy spots for socializing with friends. With theaters like Transit Drive-In Theatre nearby, entertainment options are also readily available in Gasport, making it a desirable location for seniors looking to retire in a welcoming community with ample amenities.

Restaurants

• Canalside Inn (0.4 miles)
• The Basket Factory Restaurant and Marina (4.8 miles)
• Pony's (5.1 miles)
• Reid's (5.3 miles)
• McDonald's (5.6 miles)
• Lockport Locks & Erie Canal Cruises (5.8 miles)
• Lock 34 Bar & Grill (6.1 miles)

Places of Worship

• Salt And Light Festival (0.8 miles)
• Royalton United Methodist Church (2.8 miles)
• St Stephens R C Church (5.1 miles)
• St Michael's Lutheran Church (6.3 miles)
• Church of Jesus Christ of Latter Day Saints (6.8 miles)
• Countyline United Methodist Church (11.8 miles)
• The United Methodist Church of the Abundant Harvest (12.6 miles)

Transportation

• Royalton Airport (9G5) (1 miles)
• Callara's Taxi (10.1 miles)
• Medina Transport Taxi (10.2 miles)

Parks

• Royalton Ravine County Park (2 miles)
• Niagara County RC Field (4.2 miles)
• Outwater Memorial Park (6.7 miles)
• Golden Hill State Park (12.6 miles)
• Starpoint Intermediate Playground (12.7 miles)
• Meadowlakes (13.1 miles)

Pharmacies

• Top's Markets (3.5 miles)
• Middleport Family Health Center (4.6 miles)
• Rite Aid (5.4 miles)
• Walgreens (6.5 miles)
• Rite Aid (6.5 miles)
• Rite Aid (6.8 miles)
• Top's Markets (7 miles)

Hospitals

• Eastern Niagara Hospital (5 miles)
• Lockport Memorial Hospital (5 miles)
• Medina Memorial Hospital (9.1 miles)
• Orleans Community Health (9.1 miles)
• Women's Health Center (9.1 miles)
• Medina Memorial Health Care (9.1 miles)
• Inter-Community Memorial Hospital (9.3 miles)

Physicians

• Dr Stahl's office (5.1 miles)
• Woodbridge Psychiatry Lockport (5.2 miles)
• Legarreta Eye Center (5.2 miles)
• Lockport Pediatrics (5.2 miles)
• Buffalo Spine Surgery (5.2 miles)
• Buffalo Medical Group PC (5.3 miles)
• Dr Gilkar (5.3 miles)

Cafes

• Panera Bread (7.1 miles)
• Tim Hortons (7.2 miles)
• Tim Hortons (9.2 miles)
• Shirt Factory Cafe (9.6 miles)
• Starbucks (12.8 miles)

Theaters

• Transit Drive-In Theatre (8.7 miles)
• Medina Theatre Company (9.6 miles)