Grace Plaza of Great Neck Inc

Pros

• The Grand at Great Neck is described as a place where residents are kept safe, comfortable, and treated with compassion.
• The nursing and clinical staff are attentive, gentle, and genuinely concerned for residents' well-being.
• The rehabilitation team helps residents regain strength, independence, and confidence at their own pace.
• The administration is hands-on, visible, and always approachable, with open, professional communication with families.
• The facility is beautiful, clean, and uplifting, with regular activities and opportunities for social interaction.
• Families experience peace of mind knowing their loved ones are in good hands.
• Residents are treated with dignity and respect every day.
• The staff remember residents' small preferences and provide comfort during tough moments.
• The Grand is highly recommended by many families for exceptional care and positive outcomes.

Cons

• She was neglected severely during her month-long stay, including a night when she fell out of bed and was left unattended.
• Staff dismissed safety concerns and lied about her ability to feed herself.
• There was no security; anyone could sign in without identification.
• The front desk hardly answered calls, making it difficult for families to reach anyone.
• The care was pitiful, with delays in attention, missed meals, and failure to provide timely medications.
• The facility was described as dirty and poorly maintained by some reviewers.
• Administration and nursing staff were seen as lazy, disorganized, and unreachable, with poor communication.
• Temperature and nutrition were criticized, including rooms being uncomfortably hot and meals being of very poor quality.
• There were reports of mistreatment or neglect, such as not providing pain medication when needed and being dismissive of families' concerns.

Review

The Grand at Great Neck is best suited for families that want aggressive post-acute rehab and highly engaged on-site leadership, where medical oversight is visible and rehab therapy is a central focus. This community tends to attract residents recovering from surgery or illness who benefit from strong physical and occupational therapy, a clean, uplifting environment, and a leadership team that is frequently present and accessible. When a family can participate in discharge planning, stay connected with therapists, and value a facility that prioritizes restoration of function and dignity, this is a compelling option.

Those who should consider alternatives are families that require consistent, unimpeachable day-to-day oversight and uninterrupted, reliable communication. Across the spectrum of reviews, a pattern emerges: some families report exceptional care and a seamless care plan, while others describe persistent barriers to getting updates, timely responses from the front desk, and smooth discharge coordination. When a loved one has complex needs, or when trust hinges on prompt information and predictable staffing, the inconsistency cited in several accounts can be a major drawback. In such cases, calmer, more tightly run options may be wiser.

The strongest positives here revolve around the rehab program, the nursing team, and the hands-on administration. Several families praise therapists who deliver compassionate, results-oriented care and note tangible progress in mobility and independence. The nursing staff is repeatedly described as attentive and warm, and the administration is often seen as accessible, proactive, and accountable. The facility's cleanliness, modern updates, and welcoming atmosphere contribute to a sense of safety and respect for residents. When this care is consistently present, the Grand can deliver genuinely transformative outcomes.

Yet the cons cited by families matter just as much in decision-making. Recurrent concerns include difficulty reaching staff by phone, delays in communication with families, and discharge paperwork that appears mishandled or delayed. There are also troubling reports of gaps in monitoring - falls, dehydration, and even severe infections - that undermine confidence in daily safety. Instances of misbilling, lost belongings, or misalignment between dietary needs and meals further complicate the risk calculus. On balance, these aren't universal experiences, but the pattern is enough to warrant caution for risk-conscious families.

The way the Grand offsets its flaws is through demonstrated care quality when it works as intended. Strong rehab outcomes coupled with a highly engaged administration create a powerful corrective to occasional communication gaps. For families who can maintain steady engagement - regular visits, proactive questions, and clear expectations - the facility can feel reliable and capable. The staff's dedication and the sense that residents are treated with dignity can outweigh some operational hiccups, especially during an otherwise smooth rehab trajectory.

Practical, action-oriented steps help families decide with confidence. Before committing, request direct conversations with admissions, a floor nurse, and the discharge planner to map out a likely rehab course and post-discharge needs. Verify nurse-to-patient ratios and escalation paths for urgent concerns, and confirm a concrete channel and cadence for daily updates. Ask to review an example discharge plan, requested medical notes, and a menu of dietary accommodations to ensure alignment with preferences. Finally, tour multiple times, speak with current families on different floors, and probe specific concerns about safety, call responsiveness, and personal belongings. If a seamless, well-coordinated rehab-focused experience is the primary goal and engagement can be sustained, The Grand at Great Neck remains a strong contender; if reliability of daily communication and ironclad safety oversight are non-negotiable, it may be prudent to explore alternates.

This part of Great Neck, New York offers a variety of amenities suited for senior living. Within close proximity, there are several cafes and pharmacies for convenience and accessibility. The area also has numerous parks for outdoor recreation and relaxation, along with reputable healthcare facilities like North Shore Gastroenterology Associates PC and Winthrop University Hospital. In terms of transportation, the LIRR stations provide easy access to neighboring areas. Additionally, there are various dining options and entertainment venues such as theaters nearby. Places of worship like the Community Church of East Williston and St Luke's Episcopal Church offer spiritual support within the community. Overall, this area presents a well-rounded environment for seniors seeking comfort, convenience, and a sense of community in Great Neck.

Cafes

• Starbucks (0.4 miles)
• Starbucks (3 miles)
• Cafe Zeppieri (8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.2 miles)

Parks

• Allenwood Park (0.5 miles)
• Alley Pond Park (3.6 miles)
• Cunningham Park (4.7 miles)
• Flushing Meadows Corona Park (7.1 miles)
• Hempstead Lake State Park (8.5 miles)
• Forest Park (8.7 miles)
• Manor Park (9 miles)

Physicians

• North Shore Gastroenterology Associates PC (0.7 miles)
• 2 Pro Health Plaza (2.6 miles)
• Winthrop Professional Building (5.4 miles)
• Orlin & Cohen Orthopedic Group (9.3 miles)

Transportation

• LIRR - Manhasset Station (1.3 miles)
• LIRR - Little Neck Station (1.4 miles)
• LIRR New Hyde Park Station (4.5 miles)
• LIRR - Floral Park Station (4.5 miles)
• LIRR - Mets-Willets Point Station (6.9 miles)
• MTA - Mets-Willets Point Subway Station (6.9 miles)
• Terminal D (7.5 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (2.5 miles)
• St Francis Hospital (2.9 miles)
• Winthrop University Hospital New Life Center (5.3 miles)
• Winthrop University Hospital (5.3 miles)
• Montefiore New Rochelle Hospital (9.2 miles)

Restaurants

• Toku Modern Asian (2.6 miles)
• Burger King (2.7 miles)
• McDonald's (3.7 miles)
• Hendrick's Tavern (3.8 miles)
• Taco Bell (4.3 miles)
• Bar Frites (5.2 miles)
• White Castle (5.8 miles)

Theaters

• AMC Fresh Meadows 7 (4.6 miles)
• AMC Roosevelt Field 8 (6.4 miles)
• AMC Bay Plaza Cinema 13 (7.6 miles)
• Regal Westbury Imax & RPX (8.7 miles)

Places of Worship

• Community Church of East Williston (5 miles)
• St Luke's Episcopal Church (8.2 miles)