Grace Plaza of Great Neck Inc

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Pros

• The Grand Rehabilitation and Nursing at Great Neck is by far the best facility on Long Island.
• The rehab department is excellent.
• The first-floor nurses and staff are unbelievable.
• The nursing and clinical staff are nothing short of exceptional.
• The rehabilitation team is equally impressive, helping residents regain strength, independence, and confidence.
• The administration is hands-on, visible, and always approachable.
• The facility itself is beautiful, clean, and uplifting.
• The atmosphere is welcoming, loving, and caring.
• The staff are warm, attentive, and provide great care and support for the residents.
• The therapists are top notch.

Cons

• The Grand Rehab and Nursing Center of Great Neck has been described as neglectful, with residents left unattended and a patient who fell without timely care.
• Families report unresponsive front desk staff and difficulty reaching anyone by phone.
• The facility is said to be understaffed, with negative attitudes and poor overall patient care.
• Personal belongings, including clothing, have been lost or stolen, with little reimbursement offered.
• Discharge procedures are chaotic, with misfiled paperwork and calls for legal intervention.
• The environment is described as unsafe or uncomfortable, including a constant high room temperature and poor quality meals.
• Several reviewers warn others to avoid the facility due to alleged mistreatment.
• There are allegations of harm from mismanagement, such as oxygen being unplugged and the resident deteriorating quickly.
• Care coordination is criticized, with accusations that medications were missed and staff did not communicate changes in health.

Review

Grace Plaza of Great Neck, now The Grand Rehabilitation and Nursing at Great Neck, is best suited for families seeking a rehab-focused environment with a clearly engaged leadership team, strong therapists, and a facility that feels fresh and well-maintained. This community excels when the priority is rapid restoration of function after surgery or illness, with in-house access to specialists, a robust rehab program, and a clean, uplifting atmosphere. It is especially well matched to residents who respond to proactive therapy, frequent progress updates, and a campus where administration is visibly accessible and involved in day-to-day care planning.

Those considering alternatives should note that this setting may not be ideal for every situation. Families concerned about steady, hands-on daily care across all floors, beyond the rehab unit, may want to evaluate other facilities with a more consistently predictable bedside routine and stronger front-desk responsiveness. Others should scrutinize discharge and transfer processes and ensure the facility’s communication channels are reliable, as several reviews flag difficulties with return home, missed calls, and paperwork. For residents with advanced dementia or complex, long-term care needs, it’s prudent to compare whether the daily experience remains steady on non-rehab floors and whether safety protocols translate into uninterrupted, attentive attention at all hours.

The strongest positives center on rehabilitation and clinical responsiveness. Reviewers repeatedly praise the rehab department as excellent, with therapists who motivate patients, a modern, well-equipped therapy space, and a trajectory of genuine improvement in mobility and independence. Nursing and clinical staff on the main floors are described as attentive and engaged, with many families noting that staff remember preferences, check in frequently, and convey information clearly during discharge planning. Administrators and social workers are cited as accessible, accountable, and patient-centered, yielding a sense of partnership with families that helps families feel protected during a stressful transition. The facility itself earns high marks for cleanliness, a vibrant atmosphere, and visible investment in rehabilitation equipment and activity programs that keep residents engaged.

On the other hand, several reviews reveal serious gaps that can undermine confidence in daily care. Notable concerns include inconsistent call-bell responsiveness and front-desk communication, with families reporting difficulty reaching staff or receiving timely updates. There are accounts of lapses in safety and bedside care on non-rehab floors, including failures to monitor meals, hydration, and personal needs, which in extreme cases escalated to hospitalization or urgent family interventions. Discharge-related issues, such as miscommunications about eligibility, missing paperwork, or delays in transferring PRI documentation, have caused real worry for families navigating the transition to home or another facility. Allegations about inconsistent staffing, uneven quality among shifts, and occasional lapse in respectful, attentive care on certain units further complicate the decision for those prioritizing steady daily experience.

These mixed realities demand a practical trades-off analysis. For a resident whose primary objective is a successful and timely rehab outcome, gaining strength, regaining walking ability, and returning home, The Grand often offsets the cons with its proven rehab efficacy, clean facilities, and highly involved administration. Families can mitigate the risk of less reliable daytime care by clarifying expectations up front: insist on meeting the floor nurse manager, request a written plan for daily care tasks, and confirm response times for call bells and routine checks. It makes sense to tour the building with attention to safety, food service, and the non-rehab floors; ask to speak with multiple therapists and current residents on the rehab wing; and review concrete metrics such as length of stay, discharge timelines, and post-discharge support plans.

For families weighing long-term placement or dementia care, the decision becomes more nuanced. The reviews show a paradox: the site can feel like a thriving, professional community with compassionate staff and a strong sense of purpose, yet some families experience disquiet when daily caregiving falls short of expectations. Before committing, it is essential to verify staffing levels, establish a clear daily routine, and set up a trial period with defined milestones. Request transparent reporting of incident follow-ups, ensure robust communication channels with the social work and discharge teams, and insist on examples of consistent, high-quality care across all floors rather than in the rehab wing alone. In situations where reliability of daily care is non-negotiable, this facility warrants extra due diligence or comparison with peers that emphasize uniformity of care across the entire campus.

In summary, The Grand at Great Neck represents a strong, practical choice for families prioritizing rehabilitation quality, a modern environment, and an administration that is hands-on and responsive. It can deliver exceptional outcomes for rehab and post-acute recovery, often earning praise for patient dignity, cleanliness, and engaged therapists. Yet the most decisive caveat is the uneven day-to-day experience reported on non-rehab floors and the challenges some families describe with front-desk communication and discharge processes. Prospective residents should enter with a clear care plan, assertive questions, and a concrete strategy for ongoing oversight. If rehabilitation is the primary goal and family members are prepared to actively partner with the facility, The Grand stands as one of the strongest options in the Great Neck area. If steadiness of daily care and flawless frontline responsiveness are non-negotiable, broader comparison is warranted, and alternative communities should be considered to avoid the risk of fragmented care.

This part of Great Neck, New York offers a variety of amenities suited for senior living. Within close proximity, there are several cafes and pharmacies for convenience and accessibility. The area also has numerous parks for outdoor recreation and relaxation, along with reputable healthcare facilities like North Shore Gastroenterology Associates PC and Winthrop University Hospital. In terms of transportation, the LIRR stations provide easy access to neighboring areas. Additionally, there are various dining options and entertainment venues such as theaters nearby. Places of worship like the Community Church of East Williston and St Luke's Episcopal Church offer spiritual support within the community. Overall, this area presents a well-rounded environment for seniors seeking comfort, convenience, and a sense of community in Great Neck.

Cafes

• Starbucks (0.4 miles)
• Starbucks (3 miles)
• Cafe Zeppieri (8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.2 miles)

Parks

• Allenwood Park (0.5 miles)
• Alley Pond Park (3.6 miles)
• Cunningham Park (4.7 miles)
• Flushing Meadows Corona Park (7.1 miles)
• Hempstead Lake State Park (8.5 miles)
• Forest Park (8.7 miles)
• Manor Park (9 miles)

Physicians

• North Shore Gastroenterology Associates PC (0.7 miles)
• 2 Pro Health Plaza (2.6 miles)
• Winthrop Professional Building (5.4 miles)
• Orlin & Cohen Orthopedic Group (9.3 miles)

Transportation

• LIRR - Manhasset Station (1.3 miles)
• LIRR - Little Neck Station (1.4 miles)
• LIRR New Hyde Park Station (4.5 miles)
• LIRR - Floral Park Station (4.5 miles)
• LIRR - Mets-Willets Point Station (6.9 miles)
• MTA - Mets-Willets Point Subway Station (6.9 miles)
• Terminal D (7.5 miles)

Hospitals

• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (2.5 miles)
• St Francis Hospital (2.9 miles)
• Winthrop University Hospital New Life Center (5.3 miles)
• Winthrop University Hospital (5.3 miles)
• Montefiore New Rochelle Hospital (9.2 miles)

Restaurants

• Toku Modern Asian (2.6 miles)
• Burger King (2.7 miles)
• McDonald's (3.7 miles)
• Hendrick's Tavern (3.8 miles)
• Taco Bell (4.3 miles)
• Bar Frites (5.2 miles)
• White Castle (5.8 miles)

Theaters

• AMC Fresh Meadows 7 (4.6 miles)
• AMC Roosevelt Field 8 (6.4 miles)
• AMC Bay Plaza Cinema 13 (7.6 miles)
• Regal Westbury Imax & RPX (8.7 miles)

Places of Worship

• Community Church of East Williston (5 miles)
• St Luke's Episcopal Church (8.2 miles)