The Valley View Center For Nursing Care And Rehab

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The Valley View Center For Nursing Care And Rehab

Glenmere Cove Road Po Box 59, Goshen, NY 10924

For more information about senior living options: (844) 490-3973

3.7 from 23 reviews
5 stars
14
4 stars
2
3 stars
0
2 stars
0
1 stars
7

Skilled Nursing Facility

Overall Review of The Valley View Center For Nursing Care And Rehab

Pros

  • pro The staff were described as nice, caring, and compassionate to the mom.
  • pro The PT and OT really made a difference and left her stronger.
  • pro The food was good, with some meals homemade.
  • pro Rehab and therapy were phenomenal, with therapists described as great.
  • pro The nurses were wonderful.
  • pro Families reported they were treated like family and would highly recommend the facility.
  • pro The staff were outstanding and residents seemed well taken care of.
  • pro Many reviewers called the care excellent and praised the dedication of the staff.

Cons

  • pro The patient was manhandled to standing, stripped, and washed with cold water despite refusals, and was inappropriately touched.
  • pro Pain medications were not administered when requested.
  • pro A nurse threatened that family would not pay her bills if she signed out AMA.
  • pro A nurse refused to call a taxi for her.
  • pro The facility was described as worse than a prison.
  • pro Understaffing led to only one shower per week and gross, shared toilets.
  • pro There were no private rooms, raising privacy and confidentiality concerns.
  • pro The facility was crowded and hot with no air flow.
  • pro There was a lack of communication among staff, and staff spoke badly about patients behind their backs.
  • pro Rough towels used to wipe patients caused rashes.
  • pro Laundry took two weeks for clothes to be returned.
  • pro Falls and injuries were not consistently reported to families.

Review

Valley View comes across in these accounts as a place that can be a lifeline for rehabilitation and memory care, delivering moments of real relief and human connection, while also exposing serious gaps in staffing, privacy, and consistency. The two weeks of rehab described by one family member produced a powerful impression: the therapists and nurses who worked with their loved one were described as compassionate, encouraging, and genuinely effective. The physical therapists and occupational therapists were repeatedly credited with making a tangible difference in strength and mobility, and the overall rehab experience was framed as a bright spot within the facility. Even the food received praise at times, with some meals noted as homey or well-prepared, contributing to a sense of care beyond the clinical tasks.

Several families echo the sentiment that Valley View can feel like a home when the right team is on duty. Across multiple stories, the staff who show up with warmth and attentiveness stand out: nurses who are described as kind, patient, and supportive; and therapists who were singled out for their skill and kindness. In particular, memory care and dementia units drew heartfelt praise from some, with staff described as giving special attention and a sense of safety. One family member recalled how their parents had positive experiences across care settings within the same building, highlighting consistency in the way staff approached both rehabilitation and ongoing daily needs. Those who spoke positively often emphasized ongoing communication with families and a sense that the caregivers value the dignity and comfort of their residents.

Yet the same facility is also depicted as challenging and inconsistent, with serious concerns voiced by many as well. In a candid account from someone currently receiving rehabilitation, the overall therapy was described as phenomenal, yet they contrasted that with frank criticisms of some nurses who could be rude, and with broader complaints about understaffing and operational gaps. Specific downsides mentioned include limited privacy (no private rooms in some areas), crowded conditions, and shared toilets that many found unhygienic. The commenter also cited excessive heat and poor air flow, as well as insufficient activity options beyond basic games like bingo. Importantly, this perspective acknowledges real strengths in therapy while drawing a stark line to systemic issues that can undermine overall well-being and comfort.

The most alarming voices in these narratives come from former staff and family members who recount neglect, fear, and unsafe conditions. A former certified nursing assistant described pervasive neglect and disorganization, with holes in the dementia unit walls and a sense that care was not consistently aligned with best practices. Allegations included instances of care being neglected or delayed, problems with the handling of clothing and personal items, and friction between job policies and the real-world needs of residents. The account also touched on punitive aspects of working conditions, including fines for taking on backup shifts and restrictions on time off, suggesting a culture where staffing pressures could translate into the day-to-day experience of residents. Taken together, these claims portray a facility grappling with leadership and resource challenges that can impact safety and morale.

Additional remarks emphasize that concerns are not limited to isolated incidents but rather include recurrent themes: falls and injuries without clear, timely explanations, changes in medications without transparent communication, and complaints that basic privacy and confidentiality are not consistently protected. One reviewer described witnessing behaviors that felt dismissive or intimidating, with patient privacy and dignity sometimes taking a back seat to other pressures. Others described conditions that felt unsanitary or poorly maintained, and there were explicit warnings about the emotional toll of living in a setting where residents might be frightened to speak up for fear of retaliation or poorer treatment when family members were not present. These accounts converge on a warning that, for some residents, the quality of daily life can hinge as much on the mood and staffing level of individual shifts as on formal policies and care plans.

Taken as a whole, the stories about Valley View present a facility with a dual reality. On one hand, there are abundant testimonies of compassionate care, professional therapy, and moments of genuine improvement and relief for residents. On the other hand, there are persistent concerns about understaffing, privacy, cleanliness, and communication that some families feel undermine safety and dignity. The best way to navigate this picture seems to be a careful, in-person assessment: observe interactions on different shifts, talk to multiple staff members across units (especially rehab, memory care, and routine caregiving), and ask direct questions about shower frequency, access to private rooms, activity programming, medication management, and how they handle call bells and emergencies. For families considering Valley View, these narratives collectively suggest a facility capable of extraordinary care when the right team is present, but one that also demands vigilance to ensure consistent, respectful, and safe experiences for every resident.

Features

Housing

  • 360 resident community capacity 360 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Stewart (17 miles away) Stewart (17 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Valley View Center For Nursing Care And Rehab in Goshen, NY is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon where residents can pamper themselves, and cable or satellite TV for their entertainment needs. Community-operated transportation is available to ensure residents can easily access nearby destinations. A computer center allows residents to stay connected with loved ones and engage with technology.

Dining options are abundant at The Valley View Center, with a spacious dining room offering restaurant-style dining experiences. Special dietary restrictions are catered to, ensuring all residents receive meals tailored to their needs. Additionally, meal preparation and service are provided by the caring staff.

Residents have plenty of opportunities for recreation and leisure activities. A fitness room is available for those looking to stay active, while a gaming room provides entertainment for social gatherings. Outdoor spaces including a garden allow residents to enjoy fresh air and nature.

For intellectual stimulation, there is a small library where residents can indulge in reading and expand their knowledge. Wi-Fi/high-speed internet ensures connectivity throughout the community.

Care services offered at The Valley View Center include 24-hour call systems and supervision to ensure the safety of residents at all times. Assistance with daily living activities such as bathing, dressing, and transfers is readily available as needed. Medication management helps ensure proper administration of medications, while special dietary restrictions are carefully followed for individual needs.

Transportation arrangements are made both for non-medical purposes as well as doctor's appointments, ensuring residents can easily access necessary healthcare services. Move-in coordination services assist new residents in settling comfortably into their new home.

The Valley View Center takes pride in providing mental wellness programs to support emotional wellbeing among its residents. Regularly scheduled activities catered specifically towards resident interests keep them engaged and fulfilled. Planned day trips provide opportunities for exploration beyond the community premises.

Concierge services aim to provide personalized assistance, and resident-run activities encourage a sense of community involvement. With cafes, parks, pharmacies, physicians, and restaurants in close proximity, residents have easy access to various amenities and services.

Overall, The Valley View Center For Nursing Care And Rehab offers a holistic approach to assisted living by providing top-notch amenities and care services that cater to the physical, emotional, and social well-being of its residents.

Nearby Places of Interest

Pharmacies

  • Florida Pharmacy (1.4 miles)
  • CVS Pharmacy (3.2 miles)
  • Walgreens (4.2 miles)
  • CVS Pharmacy (4.4 miles)
  • Walgreens (6 miles)
  • CVS Pharmacy (6.6 miles)
  • CVS Pharmacy (6.8 miles)

Physicians

  • Francis V Winski, MD (2.7 miles)
  • Cardiology Consultants of Westchester (2.7 miles)
  • Horizon Women's Health (3 miles)
  • Horizon Family Medical Group (3 miles)
  • Catskill Orange Orthopedics (3 miles)
  • Metropolitan Cardiology Consultants (3 miles)
  • Hudson Valley Thoracic Associates (3.1 miles)

Restaurants

  • Burger King (3.2 miles)
  • Goshen Plaza Diner (3.2 miles)
  • Trailside Treats Creamery (3.8 miles)
  • Delancey's (3.9 miles)
  • The Castle Fun Center (4.2 miles)
  • Taco Bell (4.3 miles)
  • McDonald's (4.6 miles)

Parks

  • Craigville Park (4.4 miles)
  • Carpenter Field (4.9 miles)
  • Shannen Park (6.1 miles)

Cafes

  • Valkyrie Coffee Roasters (4.9 miles)
  • Panera Bread (6.7 miles)
  • Starbucks (6.7 miles)
  • Cafe e Dolci (6.9 miles)
  • Noble Coffee Roasters (7.6 miles)

Theaters

  • Middletown Cinemas (6 miles)
  • AMC Crystal Run 16 (6.6 miles)

Hospitals

  • Horton Memorial Hospital (6.3 miles)
  • CSEA State Hospital Chapter (7.3 miles)

Transportation

  • Metro-North-Middletown (6.9 miles)

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