Williamsville Suburban Nursing

Pros

• The staff was very courteous and engaging.
• The staff is very considerate and caring.
• The staff was very attentive and everyone has been so nice.
• A CNA went out of her way to help a patient, even bringing food when he didn't want to be there.
• The staff was friendly and supportive during the 104th birthday celebration for Mickey, and they clearly cared about her and made the event a success.
• The mother is happy there, with staff treating her well and helping her get better.

Cons

• The facility is filthy and disgustingly dirty from the front door through the patient rooms and bathrooms.
• The entire building needs to be rehabbed; walls, doors, floors, and furniture are damaged with chipped paint.
• The food is consistently cold, and pork is served despite dietary preferences.
• Rooms are in disrepair with missing curtains, threadbare sheets, dirty bedding, and dead bugs in window tracks.
• The wheelchair and other equipment are grimy.
• There are safety violations in patient rooms, with issues fixed only after being reported.
• Staff are unresponsive, dismissive, and unprofessional, often giving excuses and poor updates.
• Management is incompetent, with communication failures, missed updates, and privacy/HIPAA concerns.
• Patients experience rough treatment or neglect, sometimes leading to hospitalization or ICU admission.
• Hand hygiene and infection control are inadequate, contributing to infections like C-diff.
• The facility shows ongoing neglect and disrepair, including restricted elevator access and general upkeep problems.

Review

The collection of experiences shared about Williamsville Suburban reveals a landscape of stark contrasts: moments when staff are kind, attentive, and seemingly caring, shadowed by pervasive complaints about cleanliness, safety, food, and communication. Several visitors describe a facility that feels neglected in its basic upkeep, where rooms and common areas are repeatedly described as dirty, damaged, and in disrepair. One reviewer goes so far as to say the place is "filthy and disgustingly dirty from when you walk into the front door," with particular emphasis on filthy bathrooms and an overall lack of cleanliness that extends to every wall, door, floor, and piece of furniture. The sentiment recurs in multiple voices: the environment is not just tired or outdated, but, in the words of one family member, a "squallor" that raises questions about how a skilled nursing facility should look and feel.

Beyond the aesthetics, concerns about infection control and general hygiene appear as recurring and serious themes. A former patient recounts catching C-diff, attributing the infection to unclean rooms and surfaces, and pointing to inadequate hand hygiene and improper cleaning practices among staff who move between rooms, including those in contact precautions. This kind of claim threads through several testimonies, underscoring fears about hospital-acquired infections and the risk to other residents. The fear is not limited to a single incident but is echoed in other stories of poor cleanliness and a lack of consistent, thorough sanitation as a standard practice.

Food and nutrition emerge as another potent source of dissatisfaction. Multiple reviewers report meals served cold, with at least one individual explicitly stating that pork was repeatedly served despite an intolerance or dietary restriction, and another describing not having eaten a single meal during an extended stay. The claimed disconnect between dietary needs and meal service adds to a broader impression that the daily routine - something many families rely on for comfort and routine - is unreliable and poorly managed. In one account, the quality and responsiveness around meals is so poor that a visitor says they would have to contact local media as a last resort to address the problem.

Safety concerns and the handling of incidents also color these reviews. There are vivid accounts of physical harm, including a patient being pushed onto the floor and ending up in the hospital, and other episodes described as rough treatment or unsafe transfers. In at least one instance, safety violations in a patient's room were acknowledged and fixed within an hour, prompting the question of why such problems weren't addressed sooner. The sense of vulnerability is amplified by mentions of broken or missing equipment - such as a standing lift that "disappeared" two months earlier - with relatives reporting that they received little to no follow-up or clear explanations from staff, leaving families anxious and frustrated about their loved ones' safety.

Communication and staff responsiveness are highlighted as major pain points. Reviewers describe a pattern of unresponsiveness to call bells, delays in addressing concerns, and a disconnect between what staff tell family members and what actually happens with patients. In one particularly troubling account, a wife is left with hours of unanswered questions and a stream of excuses, coupled with a breakdown in message delivery - messages left for the patient weren't relayed, amplifying anxiety and worry. The repeated sentiment is that the facility is understaffed or underprepared to handle patient needs in a timely, respectful, and effective manner, with some accounts portraying a broader culture of indifference or neglect.

Amid these criticisms, there are pockets of praise and gratitude that provide a more nuanced picture. A mother's family member writes with affection about the kindness and attentiveness the staff showed his mother, Elizabeth, praising the demeanor of the care team and expressing gratitude for the progress she has made. Other voices point to individual staff members who went beyond the call of duty, whether by preparing a patient favorite snack or by helping in small but meaningful ways, such as facilitating a birthday celebration or supporting a patient during rehab. A particular CNA is remembered fondly for a personal act of care that left a lasting impression, illustrating that even within a challenging environment there are people who strive to make a positive impact.

Beyond personal anecdotes, the reviews collectively touch on a tension between care and neglect that permeates daily life at the facility. Some accounts celebrate moments of warmth and competence - such as a patient's birthday celebration that reflected a supportive and collaborative team, or a staff member who was clearly on the patient's side during rehab. Others indict the institution for systemic failures: outdated interiors, questionable infection control practices, inconsistent meal service, and a pattern of poor communication that leaves families feeling sidelined and unheard. The breadth of these experiences has prompted discussions about oversight and accountability, with several reviewers explicitly referencing regulatory agencies and vowing to report what they see as serious violations or shortcomings.

In sum, the narratives portray a facility that can feel like two different places at once: a setting where part of the staff genuinely cares and goes the extra mile, and a place where cleanliness, safety, nutrition, and timely communication fall short, sometimes dramatically. These reviews illuminate a spectrum of patient and family experiences that range from moments of reassurance and humane care to episodes of neglect and distress. For families considering this facility, the stories suggest a need for careful, comprehensive evaluation - of cleanliness and safety protocols, of how meals are prepared and served, of how staff respond to calls for help, and of the overall culture of accountability that governs interactions with patients and their loved ones. The overarching takeaway is a call for persistent scrutiny, stronger infection control practices, reliable meal service, proactive communication, and a renewed commitment to patient dignity and safety.

Parks

• South Long Park (0.3 miles)
• Island Park (0.7 miles)
• Glen Park (0.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• Top's Markets (0.5 miles)
• Rite Aid (0.5 miles)
• CVS Speciality (1.5 miles)
• Rite Aid (1.7 miles)
• Wegmans (1.7 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Glen Park Tavern (0.6 miles)
• The Irishman Pub & Eatery (0.8 miles)
• Creekview Restaurant (0.8 miles)
• Siena Restaurant (1.5 miles)
• McDonald's (2.1 miles)
• Dandelions Restaurant (2.6 miles)
• The Cheesecake Factory (2.9 miles)

Physicians

• Town & Village Pediatrics (1.6 miles)
• Brain and Spine Center (1.9 miles)
• University Orthopaedics (2 miles)
• Western New York Dermatology (2 miles)
• Windsong Radiology Group (2.1 miles)
• Excelsior Orthopaedics (2.2 miles)
• Dent Neurologic Institute (2.3 miles)

Transportation

• TSA Pre-️Lane (1.9 miles)
• Buffalo Niagara International Airport (BUF) (1.9 miles)
• Southwest Airlines Co. (1.9 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (3.7 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.2 miles)
• Wegmans Food Markets (2.6 miles)
• Tim Hortons (3.2 miles)
• Starbucks (3.5 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.9 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (2.8 miles)
• Regal Transit Center & IMAX (3.1 miles)
• AMC Maple Ridge 8 (3.6 miles)

Hospitals

• Millard Fillmore Suburban Hospital (2.9 miles)
• Millard Fillmore Suburban NICU (3 miles)
• Erie County Medical Center (4.4 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (3.7 miles)
• Newman Center at UB (4.4 miles)