Williamsville Suburban Nursing in Williamsville, NY

Pros

• The staff are very courteous and engaging.
• The staff are very attentive, and everyone has been nice.
• The attendants are very nice and polite, and the staff seem caring.
• Stephanie Mercado is praised for going above and beyond in her role and for being an amazing human being.
• The nurses and the rest of the staff are amazing, very kind and responsible.
• The second-floor staff have been amazing and super helpful with residents.
• The receptionist is friendly and welcoming.

Cons

• The facility is filthy and disgustingly dirty from the moment one walks in.
• The patient’s room and especially the bathroom are filthy.
• The entire facility needs to be rehabbed.
• The food is always cold and pork is routinely served despite dietary restrictions.
• The staff do not respond to call buttons and seem not to care.
• There were safety violations in the patient’s room that were addressed only after being reported.
• The facility smells like urine and is old, dirty, and poorly maintained.
• The attendants are rude, unprofessional, and neglectful, with delays in care and medication.

Review

Williamsville Suburban Nursing is best suited for families that intend to stay closely involved and rely on a proactive social worker to navigate care transitions. The community can deliver meaningful progress in rehabilitation when staff are attentive, and certain therapy teams are competent enough to move a resident forward after surgery or illness. Yet the setting is an aging facility whose physical condition and day-to-day operations are uneven, and that reality will demand relentless family oversight. For families who prize advocacy, visible accountability, and personal relationships with care managers, this community can function as a workable option, provided one accepts the trade-off of older infrastructure and inconsistent maintenance.

Those considering alternatives should focus on cleanliness, safety, and reliability of daily care. Persistent reports of filth, odors, and pest concerns, combined with concerns about call-button responsiveness and inconsistent wound care, illuminate significant risks for long-term residents. The possibility of bedsores, infections, or delayed medical attention is not trivial here, and several accounts describe theft or misplacement of belongings and poor communication with families. For any resident with higher acuity, infection risk, or a need for predictable, rapid assistance, more modern, better-staffed facilities may offer far greater peace of mind.

On balance, the visible positives cluster around individual staff members who deliver compassionate, attentive care in specific moments. Several reviews highlight a standout social worker, Stephanie Mercado, who repeatedly goes beyond formal duties to coordinate discharge planning and advocate for residents. On the therapy side, some professionals are praised for helping patients regain function, and visitors repeatedly note moments when the front desk and certain aides were courteous and engaged. However, these bright spots do not compensate for broader systemic issues: inconsistent housekeeping, odors, and safety concerns that color every other aspect of daily life and care.

Prospective residents should pursue a rigorous, in-person assessment to determine whether the positives can be scaled beyond isolated interactions. Key questions should target cleanliness and infection control: room and bathroom sanitation, evidence of pests, and whether surfaces are routinely cleaned between patients. Ask for a transparent review of staffing levels on all shifts, response times to calls, and the nursing plan for wound care, UTIs, and similar risks. Request to see recent state inspection results, tour the kitchen for meal quality and temperature, and speak with floor nurses about daily routines. If a trusted clinician or social worker is attached to the case, probe how frequently they will supervise care plans and coordinate with family members.

The decision should hinge on risk tolerance and the capacity for ongoing oversight. If a strong advocate is present on site and a realistic plan exists to maintain daily oversight, paired with explicit expectations around cleanliness, timely response, and transparent communication, Williamsville Suburban can serve as a transitional post-acute setting or a limited rehab stay. For those seeking long-term residence with consistently high standards, the balance of concerns tends to overwhelm benefits. Families should consider a staged approach: a short-term rehab trial paired with a clear discharge trajectory, followed by a careful evaluation of whether cleanliness, safety, and accountability meet established expectations before extending a stay.

Bottom line: Williamsville Suburban Nursing occupies a narrow niche where advocacy, targeted rehabilitation, and pockets of caring staff can still make a difference. For most families prioritizing safety, predictable communication, and a clean, well-maintained environment, alternatives are strongly advised. The right choice hinges on whether a trusted social worker can bridge the gaps and whether daily care demonstrates sustained reliability. When that combination holds, the facility can offer real value; when it does not, moving toward a facility with proven cleanliness, safety, and accountability is the prudent path.

Parks

• South Long Park (0.3 miles)
• Island Park (0.7 miles)
• Glen Park (0.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• Top's Markets (0.5 miles)
• Rite Aid (0.5 miles)
• CVS Speciality (1.5 miles)
• Rite Aid (1.7 miles)
• Wegmans (1.7 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Glen Park Tavern (0.6 miles)
• The Irishman Pub & Eatery (0.8 miles)
• Creekview Restaurant (0.8 miles)
• Siena Restaurant (1.5 miles)
• McDonald's (2.1 miles)
• Dandelions Restaurant (2.6 miles)
• The Cheesecake Factory (2.9 miles)

Physicians

• Town & Village Pediatrics (1.6 miles)
• Brain and Spine Center (1.9 miles)
• University Orthopaedics (2 miles)
• Western New York Dermatology (2 miles)
• Windsong Radiology Group (2.1 miles)
• Excelsior Orthopaedics (2.2 miles)
• Dent Neurologic Institute (2.3 miles)

Transportation

• TSA Pre-️Lane (1.9 miles)
• Buffalo Niagara International Airport (BUF) (1.9 miles)
• Southwest Airlines Co. (1.9 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (3.7 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.2 miles)
• Wegmans Food Markets (2.6 miles)
• Tim Hortons (3.2 miles)
• Starbucks (3.5 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.9 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (2.8 miles)
• Regal Transit Center & IMAX (3.1 miles)
• AMC Maple Ridge 8 (3.6 miles)

Hospitals

• Millard Fillmore Suburban Hospital (2.9 miles)
• Millard Fillmore Suburban NICU (3 miles)
• Erie County Medical Center (4.4 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (3.7 miles)
• Newman Center at UB (4.4 miles)