163 S Union Rd, Williamsville, NY 14221
For more information about senior living options: (844) 490-3973
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The staff are courteous, friendly, and engaging. The attendants were very nice and polite, and the staff seemed caring. Stephanie Mercado, the social worker, went above and beyond to help families and residents. The physical therapy staff were excellent and supportive. The nurses and the rest of the staff are amazing, kind, and responsible. The second-floor nursing staff were amazing and super helpful with the patient. The home was very clean and the staff were friendly.
The facility is filthy and disgustingly dirty, with dirty rooms and bathrooms. The building is old and run-down, with damaged walls, floors, doors, and furniture. The food is consistently cold and meals are not prepared or served properly. The staff are indifferent or unresponsive and communication is poor. There are safety violations and neglect, with call bells ignored and patients left waiting for care. The environment smells like urine or waste, making the place feel unsanitary. Personal belongings are missing or stolen, indicating poor security.Williamsville View Manor is best suited for families that are actively involved in daily care decisions and willing to push for accountability, with a mind toward cost-conscious options. The community currently presents a stark reality: while some staff members and a few professionals show genuine care, the overall environment demands constant advocacy to protect residents. This is not a hands-off choice. Families that can commit to regular visits, insist on timely responses, and push for clean, safe conditions may find pockets of good care, particularly around rehabilitation and discharge planning when guided by attentive employees. For others, the combination of aging facilities and inconsistent service makes this a risky fit without strong family involvement.
Those weighing alternatives should consider facilities with a proven track record for cleanliness, reliable call-bell response, and consistent wound and daily care. Williamsville View Manor struggles with pervasive cleanliness issues, outdated infrastructure, and safety concerns that recur across multiple accounts. For residents with higher infection risk, frequent post-acute needs, or complex care management, the risk calculus tips toward exploring other options. Families should prioritize environments where housekeeping, maintenance, and infection control are embedded into daily routines, not treated as exceptions. If a neighbor facility can offer modern surroundings and steadier staffing, it will likely outperform this community on several nonnegotiable metrics.
On the positive side, there are moments when care shines. Several reviews highlight courteous, engaged staff and personal connections, with social worker Stephanie Mercado repeatedly singled out for going above and beyond in discharge planning and family communication. A few nights and shifts reveal dedicated aides and nurses who make residents feel seen, and some resident stories celebrate birthday celebrations, compassionate therapy staff, and welcoming desk personnel. These glimpses of warmth demonstrate what good staffing can achieve when present and attentive, proving that the facility is not devoid of capable, caring professionals.
The downside is persistent and mounting. Filth and odor are recurring, rooms and bathrooms frequently described as dirty or poorly maintained, and the overall building feels tired and worn. Critical safety gaps appear in several accounts: unresponsive call bells, delays in essential care like dressing changes, and reports of residents left unattended for long periods. There are also alarming claims of neglect leading to medical issues, lapses in communication with families, and even theft of belongings. While some staff members are praised, the pattern across reviews points to understaffing, high turnover, and inconsistent leadership that compromise basic dignity and safety for residents.
In weighing the pros against the cons, the positives do not fully offset the core concerns. When Stephanie Mercado or certain aides deliver solid, person-centered care, they show what this community can be - compassionate and competent. Yet the weight of pervasive dirt, outdated facilities, unreliable response times, and safety hazards makes it hard to justify assuming acceptable risk, especially for loved ones with substantial care needs. Prospective residents should demand verifiable improvements: documentation of cleaning schedules, clear infection-control practices, consistent staffing ratios, and a transparent mechanism for reporting and resolving concerns. Without these, the downsides overwhelm the potential benefits.
For families determined to pursue Williamsville View Manor, approach as a transition plan rather than a long-term solution. Schedule unannounced tours, speak with current residents and families about response times, and request direct access to DOH inspection histories and any corrective-action plans. Insist on a dedicated point of contact, regular updates, and concrete guarantees around cleanliness, room upkeep, and safety compliance. If these assurances cannot be sustained, pivot to alternatives that offer modern facilities, stronger daily operations, and proven accident- and infection-control protocols. In short, this community is a conditional choice best navigated with vigilant oversight and a readiness to move if improvements are not sustained.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Buffalo Niagara International (2 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Williamsville View Manor is an assisted living community located in the charming town of Williamsville, NY. Our community offers a warm and inviting atmosphere for seniors looking for personalized care and support.
At Williamsville View Manor, our residents have access to a range of amenities designed to enhance their overall well-being. Our indoor common areas provide a comfortable space for socializing and engaging in activities with fellow residents. Additionally, we offer devotional services off-site to cater to the spiritual needs of our residents.
We understand that some individuals may require specialized care, which is why we also provide diabetic care services. Our dedicated staff members are trained to assist with diabetes management and ensure that our residents receive the necessary medical attention they require.
Furthermore, we believe in providing opportunities for our residents to stay active and engaged. We organize devotional activities offsite to encourage spiritual growth and offer a sense of community among our residents.
The convenient location of Williamsville View Manor allows our residents easy access to various establishments in the area. With 12 cafes, 3 parks, 27 pharmacies, 14 physicians, 23 restaurants, 4 transportation options, 2 places of worship nearby, as well as theaters and hospitals within close proximity, our residents can easily explore the local community at their leisure.
Overall, Williamsville View Manor is committed to providing exceptional care and support tailored to meet the unique needs of each resident. With our wide range of amenities and convenient location, we strive to create a nurturing environment where seniors can thrive and enjoy their golden years.
Williamsville View Manor is located at 163 S Union Rd, Williamsville, NY 14221 in Erie County, New York
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