Williamsville Suburban in Williamsville, NY
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Information last verified:
163 South Union Road, Williamsville, NY 14221
For more information about senior living options: (844) 490-3973
The staff were very courteous and engaging. The staff were responsive and helpful for financial planning. Stephanie Mercado went above and beyond to ensure services were provided. The new management cares, cleaned house, and hired qualified, caring staff; the environment is clean and odor-free. The attendants were very nice and polite, and the staff seemed caring. The second-floor staff have been amazing and super helpful. The nurses and staff are amazing, very kind and responsible.
The facility is filthy and disgustingly dirty from the moment one enters. The patient rooms and especially the bathrooms are filthy and poorly maintained. The entire facility is run down and in dire need of rehab or replacement. The food is consistently cold and often inedible, with staff appearing uncaring. The staff are rude, unprofessional, and fail to respond to call bells or patient needs. There are safety violations and neglect, including delayed or missed medical care. Pest problems are present, with bugs and flies crawling on patients. Personal belongings go missing or are stolen. The building is old with broken elevators, peeling paint, and pervasive odors of urine. Residents suffer bedsores, urinary tract infections, and other issues due to inadequate care.Williamsville Suburban is best suited for families seeking a budget-conscious rehabilitation environment where active advocacy and strong social-work engagement can make a meaningful difference. The community appears to function best for short-term post-acute stays when a resident’s family or designated representative stays closely involved, monitors daily care, and capitalizes on the rehabilitation orientation the facility can offer. The most consistent positive notes come from residents and families who relied on dedicated social workers to navigate discharge planning, and from those who appreciated the presence of capable rehabilitation staff on select days. In short, this is not a luxury destination; it is a facility that can deliver meaningful rehab and reachable support if the family commits to frequent check-ins and clear expectations, while accepting the realities of an older building and uneven day-to-day operations.
Those weighing alternatives should consider that this community is not well positioned for long-term care where consistent, high-touch oversight and pristine conditions are nonnegotiable. Families seeking modern amenities, impeccable cleanliness, and uniformly responsive staffing across all shifts may want to look elsewhere. The reviews repeatedly flag cleanliness, odors, and maintenance as pervasive issues, and several families report serious safety concerns or neglect. For loved ones with chronic needs, memory-care requirements, or a history of infection risk, the potential variability in care could be a deal-breaker. Alternatives with stronger infection-control records, newer infrastructure, and steadier staffing may offer greater peace of mind for ongoing residential care.
The best-case reality here rests on a few clear strengths that can offset the facility’s most troubling drawbacks, when properly leveraged. Several reviewers highlight a cadre of genuinely caring staff, with particular gratitude for social worker Stephanie Mercado, whose discharge planning and daily advocacy are repeatedly praised. Rehabilitation and physical therapy staff sometimes earn high marks for attentiveness and effectiveness, and at least on certain shifts, front desk and administrative personnel are described as courteous and helpful. A number of visitors note that rooms and floors can be kept clean, and that a thoughtful, resident-centered approach emerges when the right aides are on duty. In environments where consistent staffing is otherwise lacking, these bright spots can tilt the balance toward a tolerable, even commendable experience, provided families stay actively involved and insist on accountability.
However, the cons are both persistent and serious, and they frequently overwhelm the upside when not continually mitigated. The most common thread is cleanliness: persistent odors, dirty rooms, and what many readers describe as an overall sense of grime that undermines resident comfort and infection control. The building’s age, chipped paint, worn furniture, and outdated fixtures compound these concerns. Understaffing and inconsistent responses to call bells, delayed med administration, and gaps in daily turning or care are repeatedly cited as jeopardizing safety. Reports of bedsores, urinary tract infections, and even life-threatening events underscore how crucial reliable, proactive care is, yet many reviews question whether adequate staffing and supervision are consistently present. Accusations of neglect, poor communication, and even inappropriate staff behavior appear in several accounts, further complicating the decision for families weighing risk versus reward.
For prospective families, a practical approach means demanding transparency and specific assurances before admission. Verify current staffing levels by shift, and request visibility into nurse manager oversight and daily rounding practices. Ask for a detailed cleaning and infection-control protocol, including turnover times for rooms, frequency of linen changes, and a recent environmental health inspection record. Insist on a discharge planner or social worker who will assign intake tasks and coordinate with outside therapists, and request a point person who is reachable after hours. If rehabilitation stays are anticipated, inquire about therapy scheduling, equipment availability (such as elevators and mobility aids), and a plan to ensure continuity of therapy across weekends and holidays. Above all, observe how staff respond during a visit: tone, attentiveness, willingness to update families, and the facility’s commitment to addressing concerns in real time.
Bottom line: Williamsville Suburban operates best for families who can synchronize closely with the care team, insist on high accountability, and prioritize rehabilitation potential over pristine aesthetics. For a resident whose needs lean toward reliable, long-term, highly supervised care in a clean, consistently responsive environment, alternatives are typically the wiser path. Families must enter with a clear plan for daily involvement, a sharp eye on cleanliness and safety, and a readiness to press for rapid follow-through on issues. If those conditions can be met, and if the incoming resident can tolerate the realities of an older facility, the rehabilitation trajectory and social-work support can still offer meaningful, tangible benefits.
220 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Williamsville Suburban, an assisted living community located in the beautiful town of Williamsville, NY. Our community offers a range of amenities and care services to ensure our residents have a comfortable and enjoyable experience.
Our spacious and fully furnished apartments provide a welcoming atmosphere for our residents. Each apartment features private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access. Additionally, our community offers beautiful outdoor spaces and gardens where residents can relax and enjoy nature.
We understand the importance of maintaining an active lifestyle, which is why we offer a variety of activities for our residents. From fitness programs to planned day trips, there is always something exciting happening at Williamsville Suburban. Residents can also participate in resident-run activities, scheduled daily activities, and wellness programs to promote mental well-being.
Mealtimes are a highlight at our community, with restaurant-style dining available for residents. Our talented culinary team prepares delicious meals that cater to special dietary restrictions such as diabetes diets. We also offer assistance with meal preparation and service for those who require it.
At Williamsville Suburban, our dedicated staff is available 24/7 to provide assistance with activities of daily living, including bathing and dressing. We also offer medication management services to ensure residents receive their medications on time and as prescribed.
Transportation is easily accessible with community-operated transportation services available for non-medical purposes as well as transportation arrangement for doctors' appointments. This ensures that our residents can easily access nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
We strive to create a warm and welcoming environment where our residents feel at home while receiving the assistance they need. Come visit us at Williamsville Suburban and see how we can enhance your loved one's quality of life in a compassionate assisted living community.
Williamsville Suburban is located at 163 South Union Road, Williamsville, NY 14221 in Erie County, New York
Williamsville Suburban on seniors.fyi includes 9 photos including images showing interior, building, architecture, healthcare, wheelchair, brick, windows, waiting area, and more.
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Interior
Building
Architecture
Trees
Lobby
Natural Light
Hallway
Healthcare
Parking
