Williamsville Suburban

Pros

• The staff at Williamsville Suburban LLC has been open, honest, and transparent in their communication.
• The facility has gone out of their way to accommodate the needs of the residents, including making concessions for individual needs.
• The activities director explained all the neat things they do like outings and walking, showing a commitment to keeping residents engaged.
• Some of the aides at the facility were professional, compassionate, and caring in their approach to caregiving.
• The new management at the facility has made positive changes and hired qualified and caring staff members.
• Tony, an employee at the facility, is described as an awesome man who provides great care.
• The charge nurse and one particular aide have gone above and beyond to keep a resident happy and have been helpful in addressing any concerns.

Cons

• The rooms at Williamsville were absolutely horrible.
• There are some staff that are very compassionate and helpful and then there are some that should not be working in a caring field.
• It smells bad and dirty, but if health inspectors are coming, they will clean the place up.
• Treatments are missed all the time.
• The business office opens your mail.
• One of the nurses leaves for 3-4 hours with no nurse on the floor.
• The place is filthy, smells, and has the worst staff.
• Medications are not dispensed properly and even missed.
• This place is disgusting - look at the floors, walls, elevator, patient rooms; they are disgusting.
• The staff, especially in the North building, are lazy, use foul language, and are abusive towards the residents.
• They are a little short staffed but met all my mom's needs.

Review

Williamsville Suburban LLC has received mixed reviews from individuals who have placed their loved ones at the facility. One individual expressed their satisfaction with the staff's openness, honesty, and transparency. They commended the facility for accommodating their father's needs and providing him with a basic but sufficient room. The activities director was praised for organizing enjoyable outings and walking activities.

However, another review criticized the lack of communication regarding facility procedures such as laundry, regular updates, contacting doctors, and expressing concerns. They also highlighted cleanliness issues throughout the facility, particularly in the dining room and residents' rooms. The strong smell of urine and feces was mentioned as a common problem. The reviewer strongly advised against placing a loved one at this facility due to these concerns.

Despite these negative experiences, another review highlighted the professionalism, compassion, and care displayed by some of the aides at Williamsville Suburban LLC. The reviewer acknowledged that although the facility may not be new or luxurious, there were individuals who performed their jobs admirably. They specifically mentioned Tony as an awesome man deserving of thanks.

A positive change seemed to have occurred within the management of the facility according to another review. They stated that new management had made significant improvements by hiring qualified and caring staff members. Cleanliness and odor issues were resolved, creating a pleasant environment for rehabilitation patients.

Unfortunately, not all reviews painted a positive picture of Williamsville Suburban LLC. One individual reported consistent unpleasant smells and cleanliness issues despite potential temporary cleaning efforts when health inspectors visited. Treatment schedules were unreliable, medications sometimes ran out without being reordered promptly, personal belongings went missing (including sentimental items and money), and proper dispensing of medication was questionable. This reviewer strongly advised against placing anyone in this facility.

Another reviewer had an extremely negative experience with Williamsville Suburban LLC. They described deplorable conditions in both buildings of the facility with dirty floors, walls, patient rooms, elevators, and an overall foul smell. The staff, particularly in the North building, were described as lazy, using foul language, and even being abusive towards residents. The reviewer strongly warned against bringing loved ones to this facility and questioned why it remained open.

Despite these mixed reviews, a final review expressed satisfaction with the care received at Williamsville Suburban LLC. They commended the charge nurse and an aide for going above and beyond in caring for their mother. Their dedication and pleasant demeanor were praised as a positive aspect of the facility.

In summary, Williamsville Suburban LLC has received both positive and negative reviews from individuals who have placed their loved ones there. While some found the staff to be transparent and accommodating, with enjoyable activities provided, others had concerns about cleanliness issues, lack of communication regarding procedures, missed treatments, unreliable medication management, and even potential abuse by some staff members. It is important for individuals considering placing their loved ones at this facility to thoroughly research and visit before making a decision.

Parks

• South Long Park (0.2 miles)
• Island Park (0.6 miles)
• Glen Park (0.8 miles)

Pharmacies

• Walgreens (0.3 miles)
• Top's Markets (0.4 miles)
• Rite Aid (0.5 miles)
• CVS Speciality (1.6 miles)
• Rite Aid (1.6 miles)
• Wegmans (1.7 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Glen Park Tavern (0.6 miles)
• The Irishman Pub & Eatery (0.7 miles)
• Creekview Restaurant (0.8 miles)
• Siena Restaurant (1.5 miles)
• McDonald's (2.1 miles)
• Dandelions Restaurant (2.5 miles)
• The Cheesecake Factory (2.9 miles)

Physicians

• Town & Village Pediatrics (1.5 miles)
• Brain and Spine Center (1.8 miles)
• University Orthopaedics (2 miles)
• Western New York Dermatology (2 miles)
• Windsong Radiology Group (2 miles)
• Excelsior Orthopaedics (2.2 miles)
• Dent Neurologic Institute (2.2 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (2.2 miles)
• Wegmans Food Markets (2.7 miles)
• Tim Hortons (3.1 miles)
• Starbucks (3.5 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.8 miles)

Transportation

• TSA Pre-️Lane (1.9 miles)
• Buffalo Niagara International Airport (BUF) (1.9 miles)
• Southwest Airlines Co. (2 miles)
• Amtrak - Buffalo, NY Depew Station (BUF) (3.7 miles)

Theaters

• Regal Walden Galleria 4Dx & RPX (2.9 miles)
• Regal Transit Center & IMAX (3.1 miles)
• AMC Maple Ridge 8 (3.6 miles)

Hospitals

• Millard Fillmore Suburban Hospital (2.9 miles)
• Millard Fillmore Suburban NICU (2.9 miles)
• Erie County Medical Center (4.4 miles)

Places of Worship

• Saint John Gualbert Catholic Church & Diocesan Shrine (3.8 miles)
• Newman Center at UB (4.3 miles)